Country Hills Pet Hospital, S.C.

On Sunday. August 11, 2013 at 2:45 pm, I brought my two-year old Cockapoo dog to Country Hills Pet Hospital in Eden, WI for emergency medical treatment. I believed that a pet hospital, like a human hospital, would accept and treat my dog. Coincidentally, Country Hills mission statement states: "we understand the importance of every pet that comes through our doors."

My dog was turned away for treatment because the receptionist informed me that they do not accept new clients on the weekends. She spoke with the vet who was at the hospital and both were in agreement about this policy. The vet never came out to see what was wrong with my dog, even though Country Hills views every pet as important.

We were sent away to the [redacted] in Appleton, WI, a 50 minute trip. We received outstanding care there.

My dog had super glued his right eye.

Nowhere on the Country Hills website and nowhere on its phone recording is the policy that they do not accept new clients on the weekends made known. If I had known that, I would have driven to Appleton in the first place.

Country Hills did not see my dog as important, whether we were a regular client or not, even though his condition could have resulted in damage to his eye.

Please state on all your promotional materials that you do not accept new clients on the weekends and/or adjust your mission statement to reflect more accurately your how you treat pets.