The installer should have kept you and us informed that they were having mechanical issuesWe are glad that it got done and have issued you a credit for $for the inconvenience.Sincerely,Windshields To Go USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10520050, and find that this resolution is satisfactory to me Regards, [redacted]
Dear Sirs,In response to MrC [redacted] complaintI requested pictures (standard procedure) from him so we could have a visual and address the problemHowever, the pictures we received showed the customer vehicle had an obvious (clear coat paint) peeling issueBoth the technician and myself explained there are no tools that we use that can create this as the molding has a rubber flap which sits on the glass and the clip tool which is used to release each molding clip is placed between the rubberized flap and the glass I further explained to him the peeling looks aged and that BMW has been having a paint problem for the last couple of yearsWe forwarded him a few blogs noting other BMW owners complaints regarding same.We are willing to settle any claims as long as we are responsible for the damages and as evidenced by the attached pictures we are clearly not at faultThe customer needs to contact BMW.Thank you for the opportunity to maintain AAA standard through your organization.Sincerely,S [redacted] WTG
We cancelled your order and reversed charges inadvertently captured 11/Transaction Succeeded Credit transaction executed successfully We sincerely apologize for any inconvenience which may have resulted from this actionSincerely, Windshields To go USA Inc
Sorry for our mistake and any inconvenience it has causedIn addition to the full credit to your credit card, we have mailed a check out today (1-15-15) in the amount of $ to cover the NSF charges we helped cause.Sincerely,Windshields To Go USA Inc
Mr C***,Re: Recap of our telephone conversationThis problem has come to my attentionI have looked through the pictures and statements and honestly can not figure out what has happened and I have been doing this for thirty years and have seen everythingNo tool could have caused this paint damageIt does look like a defective "Clear Coat" per the blog posts Sheryl referencedNow having said that, since you had not noticed this paint condition before and we are only talking about $80.00, I have told you I would pay for the part and its installationI am glad this solves your problemSincerely,*** *** / PresidentWindshields To Go USA Inc
Complaint:
I am rejecting this response because:
The order was placed at 4:pm and the site listed their hours as being until pm The scheduling software even offered times on the Saturday and Sunday as options for having the installation - I chose a time on Monday afternoon and received an email acknowledgement confirming that time has been accepted According to their customer support, their office closed at pm EST and I am in Colorado There was no indication on the site that they were not a Colorado company and as I mentioned, their booking service confirmed the appointment for Monday It was not until near noon on Monday that I received a call saying they would not be able to do the installation for another week
Regards,
A*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11457574, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint:
I am rejecting this response because:
Regards,
*** ***To whom ever I spoke to.I let them know the paint was intact before their serviceThey continue to fault bmw instead of acept responsibilty for their technician stripping the paint from one side to the otherI would never use them again or recommend them to anyoneThis person is rude, insensitve and very unprofessionalI'm not going to bmw and make claims knowing I did not have it before their serviceI sent them several photos that anyone would notice this before entering the carI and my wife are certain it did not exist before their unsatisfactory workI'm reporting this so none else has to be subjected to something like this and to be aware of this company
We are sorry for the "no show" on SaturdayIt was not the installers fault, he is very reliableIt looks like there was a transmission issue with the order getting to himAlthough your request is not something we would normally do, management has decided to send you a check for the amount
requestedAgain sorry for your inconvenience. Sincerely, ***
Ms N***, Sorry for the problem with your orderYour order came over online to replace your windshield for $$dollars was added for a moldingA link to PayPal was sent to you for an authorizationYou followed the link and authorized the amountWe are a retail glass company, not just a
call centerWe sent the glass over to a local glass shop and contracted with them for the installationSome of the problem with delay was that your son-in-law got involved and canceled the order and you had to re-instate itThere are no notes about a $price increaseThere was a problem with the rear view mirror and getting back out to get it securedFrom the notes that has been doneFor all the confusion we may have caused, we have run a credit to your PayPal account that will bring your total to just $195.00.Sincerely,B*** *** / Windshields to Go USA IncPS Our phone system is set to send a caller to voice mail after minutesI checked our phone logs from the time you placed your order and when we got your mirror repaired, and I do not show any hold times you describe
Sorry for the problem with your orderNormally the process is seamlessWe process a thousand orders a month and have had twelve Revdex.com complaints in three yearsWe don't have a lot of problemsUnfortunately we do not know if a day and time are available until the order comes overMost orders come
over and want service within a few daysWe didn't see your order until the Friday before and were trying to reach our installerOur faultWhen the CSR talked to you, and you decided to proceed with the installation for Thursday, there were notes saying that the installer could do Thursday but could not guarantee a time and they missed that noteAgain a mistake on our parkThank you for rescheduling and not canceling your serviceWe have discounted the glass and installation by $for your inconvenience. Sincerely W2G
Sorry for our mistake and any inconvenience it has caused. In addition to the full credit to your credit card, we have mailed a check out today (1-15-15) in the amount of $105.00 to cover the NSF charges we helped cause.Sincerely,Windshields To Go USA Inc
The installer should have kept you and us informed that they were having mechanical issues. We are glad that it got done and have issued you a credit for $25.00 for the inconvenience.Sincerely,Windshields To Go USA
This order was placed after hours on Friday requesting an appointment for the next Monday afternoon (Our offices are closed over the weekend). We often use multiple installers in an area and can get someone out same day in some cases. We explain in a note at checkout that we will check availability...
of your glass and installation and get back to you if we have any problems. Monday morning we discovered that every installer in you area was busy because of the hail storm in your area. We are sorry we could not complete the installation as requested. SincerelyWindshields To Go USA Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10520050, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms B[redacted],Sorry for the problem with our installer. Your order come over after hours on the 16th. In the morning when we came in on the 17th, we called our installer and he said he would pick up the glass at our warehouse instead of the delay of us having the glass delivered. He said he could make it...
to you before 1pm and then said it would be later after you called saying he had not showed. Our installers are instructed to call if they are running late and he failed to do so. (The installer was being dishonest if he told you he did not have your info until the next day) You canceled the order. We sent you a message that your order had been canceled at 1:38 PM the 17th. Your credit card had been authorized only and not charged. Authorizations fall off at a time determined by your bank. If the card used is a debit card the funds are put on hold. On the 18th we ran an authorization reversal, a service our processor has that can speed up the time the hold can fall off.Credit Card Full Authorization Reversal
273.71
USD
Mar 18 2016 09:31:26 AM Sincerely,Windshields To Go USA Inc
Dear Sirs,In response to Mr. C[redacted] complaint. I requested pictures (standard procedure) from him so we could have a visual and address the problem. However, the pictures we received showed the customer vehicle had an obvious (clear coat paint) peeling issue. Both the technician and myself...
explained there are no tools that we use that can create this as the molding has a rubber flap which sits on the glass and the clip tool which is used to release each molding clip is placed between the rubberized flap and the glass. I further explained to him the peeling looks aged and that BMW has been having a paint problem for the last couple of years. We forwarded him a few blogs noting other BMW owners complaints regarding same.We are willing to settle any claims as long as we are responsible for the damages and as evidenced by the attached pictures we are clearly not at fault. The customer needs to contact BMW.Thank you for the opportunity to maintain AAA standard through your organization.Sincerely,S[redacted]WTG
Dear Sirs,Based on the customers explaination of where the crack developed (in the center of the windshield), I explained that it is highly unlikely the result of a defective glass. He questioned how it could have happened and I explained windshields usually stress on top, bottom or sides but never...
generating from the middle of the glass. The glass had to have been impacted by an object and pitted which eventually spread into a crack. The customer was adamant his glass was not struck. I requested pictures so I could have a visual and be better able to assess his problem. From the pictures presented there was an obvious pit right in the center of the crack. In fact there were approximately 13 pits that I counted. I explained the cold temperatures along with the direct defrosting of the windshield causes glass to expand and contract and any pits on the glass can develop into a crack. The customer said his glass was dirty and what I'm seeing are dirt marks. I told him I will send an installer on site so he can give him a more professional opinion. He will bring a replacement glass with him. If it is a stress crack the replacement will be covered under warranty. However if his assessment is that the glass is pitted which led to a crack, we have to discuss a method of payment as it is not covered under warranty. Windshields to go prides itself in addressing and solving each complaint as best as possible. However, based on the evidence provided this glass did not stress crack and neither is it a defective glass, we are not able to honor a Manufacturers Defect Warranty at this time. Please see the attached pictures for your perusal. Thank youSincerely,[redacted]WTG
The installer should have kept you and us informed that they were having mechanical issuesWe are glad that it got done and have issued you a credit for $for the inconvenience.Sincerely,Windshields To Go USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10520050, and find that this resolution is satisfactory to me Regards, [redacted]
Dear Sirs,In response to MrC [redacted] complaintI requested pictures (standard procedure) from him so we could have a visual and address the problemHowever, the pictures we received showed the customer vehicle had an obvious (clear coat paint) peeling issueBoth the technician and myself explained there are no tools that we use that can create this as the molding has a rubber flap which sits on the glass and the clip tool which is used to release each molding clip is placed between the rubberized flap and the glass I further explained to him the peeling looks aged and that BMW has been having a paint problem for the last couple of yearsWe forwarded him a few blogs noting other BMW owners complaints regarding same.We are willing to settle any claims as long as we are responsible for the damages and as evidenced by the attached pictures we are clearly not at faultThe customer needs to contact BMW.Thank you for the opportunity to maintain AAA standard through your organization.Sincerely,S [redacted] WTG
We cancelled your order and reversed charges inadvertently captured 11/Transaction Succeeded Credit transaction executed successfully We sincerely apologize for any inconvenience which may have resulted from this actionSincerely, Windshields To go USA Inc
Complaint: I am rejecting this response because:I have not received a refund, per by bank as of 11/9/ Regards, L [redacted] ***
Sorry for our mistake and any inconvenience it has causedIn addition to the full credit to your credit card, we have mailed a check out today (1-15-15) in the amount of $ to cover the NSF charges we helped cause.Sincerely,Windshields To Go USA Inc
Mr C***,Re: Recap of our telephone conversationThis problem has come to my attentionI have looked through the pictures and statements and honestly can not figure out what has happened and I have been doing this for thirty years and have seen everythingNo tool could have caused this paint damageIt does look like a defective "Clear Coat" per the blog posts Sheryl referencedNow having said that, since you had not noticed this paint condition before and we are only talking about $80.00, I have told you I would pay for the part and its installationI am glad this solves your problemSincerely,*** *** / PresidentWindshields To Go USA Inc
Complaint:
I am rejecting this response because:
The order was placed at 4:pm and the site listed their hours as being until pm The scheduling software even offered times on the Saturday and Sunday as options for having the installation - I chose a time on Monday afternoon and received an email acknowledgement confirming that time has been accepted According to their customer support, their office closed at pm EST and I am in Colorado There was no indication on the site that they were not a Colorado company and as I mentioned, their booking service confirmed the appointment for Monday It was not until near noon on Monday that I received a call saying they would not be able to do the installation for another week
Regards,
A*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11457574, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint:
I am rejecting this response because:
Regards,
*** ***To whom ever I spoke to.I let them know the paint was intact before their serviceThey continue to fault bmw instead of acept responsibilty for their technician stripping the paint from one side to the otherI would never use them again or recommend them to anyoneThis person is rude, insensitve and very unprofessionalI'm not going to bmw and make claims knowing I did not have it before their serviceI sent them several photos that anyone would notice this before entering the carI and my wife are certain it did not exist before their unsatisfactory workI'm reporting this so none else has to be subjected to something like this and to be aware of this company
We are sorry for the "no show" on SaturdayIt was not the installers fault, he is very reliableIt looks like there was a transmission issue with the order getting to himAlthough your request is not something we would normally do, management has decided to send you a check for the amount
requestedAgain sorry for your inconvenience. Sincerely, ***
Ms N***, Sorry for the problem with your orderYour order came over online to replace your windshield for $$dollars was added for a moldingA link to PayPal was sent to you for an authorizationYou followed the link and authorized the amountWe are a retail glass company, not just a
call centerWe sent the glass over to a local glass shop and contracted with them for the installationSome of the problem with delay was that your son-in-law got involved and canceled the order and you had to re-instate itThere are no notes about a $price increaseThere was a problem with the rear view mirror and getting back out to get it securedFrom the notes that has been doneFor all the confusion we may have caused, we have run a credit to your PayPal account that will bring your total to just $195.00.Sincerely,B*** *** / Windshields to Go USA IncPS Our phone system is set to send a caller to voice mail after minutesI checked our phone logs from the time you placed your order and when we got your mirror repaired, and I do not show any hold times you describe
Sorry for the problem with your orderNormally the process is seamlessWe process a thousand orders a month and have had twelve Revdex.com complaints in three yearsWe don't have a lot of problemsUnfortunately we do not know if a day and time are available until the order comes overMost orders come
over and want service within a few daysWe didn't see your order until the Friday before and were trying to reach our installerOur faultWhen the CSR talked to you, and you decided to proceed with the installation for Thursday, there were notes saying that the installer could do Thursday but could not guarantee a time and they missed that noteAgain a mistake on our parkThank you for rescheduling and not canceling your serviceWe have discounted the glass and installation by $for your inconvenience. Sincerely W2G
Sorry for our mistake and any inconvenience it has caused. In addition to the full credit to your credit card, we have mailed a check out today (1-15-15) in the amount of $105.00 to cover the NSF charges we helped cause.Sincerely,Windshields To Go USA Inc
The installer should have kept you and us informed that they were having mechanical issues. We are glad that it got done and have issued you a credit for $25.00 for the inconvenience.Sincerely,Windshields To Go USA
This order was placed after hours on Friday requesting an appointment for the next Monday afternoon (Our offices are closed over the weekend). We often use multiple installers in an area and can get someone out same day in some cases. We explain in a note at checkout that we will check availability...
of your glass and installation and get back to you if we have any problems. Monday morning we discovered that every installer in you area was busy because of the hail storm in your area. We are sorry we could not complete the installation as requested. SincerelyWindshields To Go USA Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10520050, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms B[redacted],Sorry for the problem with our installer. Your order come over after hours on the 16th. In the morning when we came in on the 17th, we called our installer and he said he would pick up the glass at our warehouse instead of the delay of us having the glass delivered. He said he could make it...
to you before 1pm and then said it would be later after you called saying he had not showed. Our installers are instructed to call if they are running late and he failed to do so. (The installer was being dishonest if he told you he did not have your info until the next day) You canceled the order. We sent you a message that your order had been canceled at 1:38 PM the 17th. Your credit card had been authorized only and not charged. Authorizations fall off at a time determined by your bank. If the card used is a debit card the funds are put on hold. On the 18th we ran an authorization reversal, a service our processor has that can speed up the time the hold can fall off.Credit Card Full Authorization Reversal
273.71
USD
Mar 18 2016 09:31:26 AM Sincerely,Windshields To Go USA Inc
Dear Sirs,In response to Mr. C[redacted] complaint. I requested pictures (standard procedure) from him so we could have a visual and address the problem. However, the pictures we received showed the customer vehicle had an obvious (clear coat paint) peeling issue. Both the technician and myself...
explained there are no tools that we use that can create this as the molding has a rubber flap which sits on the glass and the clip tool which is used to release each molding clip is placed between the rubberized flap and the glass. I further explained to him the peeling looks aged and that BMW has been having a paint problem for the last couple of years. We forwarded him a few blogs noting other BMW owners complaints regarding same.We are willing to settle any claims as long as we are responsible for the damages and as evidenced by the attached pictures we are clearly not at fault. The customer needs to contact BMW.Thank you for the opportunity to maintain AAA standard through your organization.Sincerely,S[redacted]WTG
Dear Sirs,Based on the customers explaination of where the crack developed (in the center of the windshield), I explained that it is highly unlikely the result of a defective glass. He questioned how it could have happened and I explained windshields usually stress on top, bottom or sides but never...
generating from the middle of the glass. The glass had to have been impacted by an object and pitted which eventually spread into a crack. The customer was adamant his glass was not struck. I requested pictures so I could have a visual and be better able to assess his problem. From the pictures presented there was an obvious pit right in the center of the crack. In fact there were approximately 13 pits that I counted. I explained the cold temperatures along with the direct defrosting of the windshield causes glass to expand and contract and any pits on the glass can develop into a crack. The customer said his glass was dirty and what I'm seeing are dirt marks. I told him I will send an installer on site so he can give him a more professional opinion. He will bring a replacement glass with him. If it is a stress crack the replacement will be covered under warranty. However if his assessment is that the glass is pitted which led to a crack, we have to discuss a method of payment as it is not covered under warranty. Windshields to go prides itself in addressing and solving each complaint as best as possible. However, based on the evidence provided this glass did not stress crack and neither is it a defective glass, we are not able to honor a Manufacturers Defect Warranty at this time. Please see the attached pictures for your perusal. Thank youSincerely,[redacted]WTG