Hello Mr***,I am sorry that our DR ptHitch Trimmer did not work out for you Unfortunately, our month hantrial states that if a customer elects to return a machine, standard shipping to and from the ship to address, will be deducted from the refund That is how we came
to the refund that we did in your situation.I will have a CS representative contact you and review the details of your return.Thank you,*** ***Manager, CS & Support
Hello *** ***,Please except our apology for the delay in crediting you back your shipping for your order that you returned We processed the credit on 6/22/ Your credit card should show a $credit very shortly.If you have any other concerns, please do not hesitate to
contact us.Thank you,
*** ***Manager- CS and Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear Customer,We are sorry for the delay in processing the order Because of irregularities with addresses and phone numbers, we could not process the order We are currently attempting to contact the credit card holder to confirm the order should ship to the location called out in the
order.Thank you,Manager @ DR Power
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear Customer,Please accept our apologies for the issues that you experienced with your order If the website said it would ship in 1-days, that's when it should have shipped Also we should have contacted you about the delay not the other way around We will also look into why
your machine was not assembled correctly from the factory and why the trucking company did not arrive with a lift gate causing to help unload the crate.We will be contacting you to review these issues with in detail.Sincerely,CS Manager
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear Customer,Thank you for letting us know about your concerns pertaining to your DR Leaf and Lawn Vacuum's canvas cover.We will be contacting you to go over possible solutions with you I am sure we can come to a resolution that you will be happy with.Thank you again for keeping us posted on
any issues you have with our products This gives us a chance to make it right.CS Tech Support ManagerDR Power Equipment
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** The reason I cannot accept either the apology letter or the refund check is that the check was made out incorrectly The total amount of the refund, according to my records, should be $ The check I received and cannot negotiate is made out for $1199.99, which is $short
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received the parts late this afternoon, and am currently not in a position to replace the parts sent. Parts that also were supposed to be overnighted on Friday the 24thThat did not happen. When I have replaced the parts and see the machine work the way it is supposed to do, then I will be satisfied that ** has done its job
Regards, *** ***
Dear Customer,We are sorry for the issues you have had with your DR Brush Mower We also apologize for the confusion and time it has taken to get your machine picked up and your refund processed Currently we working through the details of getting your situation resolved.Thank you,CS
Manager- DR Power Equipment
Dear Customer,We are very sorry about the error with your order Our CS manager is currently working on a resolution to get the finance charges corrected We will be contacting you with an update on the resolution for the finance charges and we will also review the price of the DR
Roto Hog with you.Again, please accept our apologies for the confusion with your order I am sure we will be able to resolve these issues shortly.Thank you,Manager- CS & SupportDR Power
Dear Customer,I am sorry to hear you are dissatisfaction with the DR Leaf & Lawn VacuumWe alway try our best to help customers with technical issues over the phone, but some issue are difficult to resolve. Cutting out a deck adapter is one of them because every lawn mower deck is
different. My apologies for not being able to helping you.We will contact you to arrange the return of the unit.Sincerely,DR Power- CS Manager
Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved The problem in communication turned out to be a left and right hand each thinking the other was managing the problem Once the supervisor got involved things moved very quickly and painlessly DR completely stood by their Warranty and even arranged for piof the original chipper and doorstep delivery of a brand new replacement This kind of response and respect for their customers are characteristic of a great company with excellent ethics I actually own a number of DR pieces of equipment and have always liked them as they are sturdy and perform as described With this kind of customer support I am now a fan for life Very impressed and appreciative
Regards,
*** ***
Hello Dr. [redacted],Thank you for bringing your dissatisfaction to our attention. We apologize for the delay in responding to your machines issue. We will call you ASAP to resolve this matter to your satisfaction.Thank you,[redacted]
Hello,Thank you for letting us know of your dissatisfaction and I apologize for the part not coming with the machine as it should have.We will do our very best to get you the part as soon as possible, which should be this Thursday.Someone will be calling you to let you know of a definite arrival...
Dear Customer,Please accept our apology for shipping you 2 trimmers that received shipping damage, and then when they were returned to us, the delay in crediting you. We are still investigating why our automated crediting software did not credit you like it should have. Hopefully the trimmer...
shipping damage that you received was an isolated incident , but we are investigating that also. I tracked the refund check we sent you [redacted] Overnight and it shows it was delivered on 7/21/17 at around 11 AM.Again, my apologies for not providing you better customer service during and after the sale.Sincerely,DR Power- CS Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...
concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I cannot accept this latest response because today when my wife and I reviewed our credit card account, we find that DR/Country Home Products did not refund to our credit card account the correct amount. What was refunded was two amounts: $190.86 and $71.48. This totals $262.34. What DR/Country Home Products should have refunded is $287.86, per our Revdex.com-mediated conversation on 7/31/17, the text of which follows below: "Dear Customer,Thank you for informing us of our error in crediting you your total refund. We have applied a credit of $287.86 back to your credit card. You should now be credited in full. Again, my apologies for all the issues related to the crediting process. It should have been, and usually is, much smoother than you experienced.Thank you,DR Manager" Please correct this immediately.
Regards,
[redacted]
Dear Customer,Thank you for letting us know about the difficulties you have been having with your ** Power Grader and giving us a chance to make it work properly.It looks like one of our tech reps placed an order for all the major components to the power grader that effects the raising and lowering...
of the scarifying teeth. This is sure to get your unit working.Rest assured, we understand your frustration. If you encounter any other issues with your power grader do not hesitate to contact us.Thank you,[redacted]
** Tech Manager
Hello Mr***,I am sorry that our DR ptHitch Trimmer did not work out for you Unfortunately, our month hantrial states that if a customer elects to return a machine, standard shipping to and from the ship to address, will be deducted from the refund That is how we came
to the refund that we did in your situation.I will have a CS representative contact you and review the details of your return.Thank you,*** ***Manager, CS & Support
Hello *** ***,Please except our apology for the delay in crediting you back your shipping for your order that you returned We processed the credit on 6/22/ Your credit card should show a $credit very shortly.If you have any other concerns, please do not hesitate to
contact us.Thank you,
*** ***Manager- CS and Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear Customer,We are sorry for the delay in processing the order Because of irregularities with addresses and phone numbers, we could not process the order We are currently attempting to contact the credit card holder to confirm the order should ship to the location called out in the
order.Thank you,Manager @ DR Power
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear Customer,Please accept our apologies for the issues that you experienced with your order If the website said it would ship in 1-days, that's when it should have shipped Also we should have contacted you about the delay not the other way around We will also look into why
your machine was not assembled correctly from the factory and why the trucking company did not arrive with a lift gate causing to help unload the crate.We will be contacting you to review these issues with in detail.Sincerely,CS Manager
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear Customer,Thank you for letting us know about your concerns pertaining to your DR Leaf and Lawn Vacuum's canvas cover.We will be contacting you to go over possible solutions with you I am sure we can come to a resolution that you will be happy with.Thank you again for keeping us posted on
any issues you have with our products This gives us a chance to make it right.CS Tech Support ManagerDR Power Equipment
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** The reason I cannot accept either the apology letter or the refund check is that the check was made out incorrectly The total amount of the refund, according to my records, should be $ The check I received and cannot negotiate is made out for $1199.99, which is $short
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received the parts late this afternoon, and am currently not in a position to replace the parts sent. Parts that also were supposed to be overnighted on Friday the 24thThat did not happen. When I have replaced the parts and see the machine work the way it is supposed to do, then I will be satisfied that ** has done its job
Regards, *** ***
Dear Customer,We are sorry for the issues you have had with your DR Brush Mower We also apologize for the confusion and time it has taken to get your machine picked up and your refund processed Currently we working through the details of getting your situation resolved.Thank you,CS
Manager- DR Power Equipment
Dear Customer,We are very sorry about the error with your order Our CS manager is currently working on a resolution to get the finance charges corrected We will be contacting you with an update on the resolution for the finance charges and we will also review the price of the DR
Roto Hog with you.Again, please accept our apologies for the confusion with your order I am sure we will be able to resolve these issues shortly.Thank you,Manager- CS & SupportDR Power
Dear Customer,I am sorry to hear you are dissatisfaction with the DR Leaf & Lawn VacuumWe alway try our best to help customers with technical issues over the phone, but some issue are difficult to resolve. Cutting out a deck adapter is one of them because every lawn mower deck is
different. My apologies for not being able to helping you.We will contact you to arrange the return of the unit.Sincerely,DR Power- CS Manager
Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved The problem in communication turned out to be a left and right hand each thinking the other was managing the problem Once the supervisor got involved things moved very quickly and painlessly DR completely stood by their Warranty and even arranged for piof the original chipper and doorstep delivery of a brand new replacement This kind of response and respect for their customers are characteristic of a great company with excellent ethics I actually own a number of DR pieces of equipment and have always liked them as they are sturdy and perform as described With this kind of customer support I am now a fan for life Very impressed and appreciative
Regards,
*** ***
Hello Dr. [redacted],Thank you for bringing your dissatisfaction to our attention. We apologize for the delay in responding to your machines issue. We will call you ASAP to resolve this matter to your satisfaction.Thank you,[redacted]
Hello,Thank you for letting us know of your dissatisfaction and I apologize for the part not coming with the machine as it should have.We will do our very best to get you the part as soon as possible, which should be this Thursday.Someone will be calling you to let you know of a definite arrival...
date.Thank you,DR Power Manager
Dear Customer,Please accept our apology for shipping you 2 trimmers that received shipping damage, and then when they were returned to us, the delay in crediting you. We are still investigating why our automated crediting software did not credit you like it should have. Hopefully the trimmer...
shipping damage that you received was an isolated incident , but we are investigating that also. I tracked the refund check we sent you [redacted] Overnight and it shows it was delivered on 7/21/17 at around 11 AM.Again, my apologies for not providing you better customer service during and after the sale.Sincerely,DR Power- CS Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...
concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I cannot accept this latest response because today when my wife and I reviewed our credit card account, we find that DR/Country Home Products did not refund to our credit card account the correct amount. What was refunded was two amounts: $190.86 and $71.48. This totals $262.34. What DR/Country Home Products should have refunded is $287.86, per our Revdex.com-mediated conversation on 7/31/17, the text of which follows below: "Dear Customer,Thank you for informing us of our error in crediting you your total refund. We have applied a credit of $287.86 back to your credit card. You should now be credited in full. Again, my apologies for all the issues related to the crediting process. It should have been, and usually is, much smoother than you experienced.Thank you,DR Manager" Please correct this immediately.
Regards,
[redacted]
Dear Customer,Thank you for letting us know about the difficulties you have been having with your ** Power Grader and giving us a chance to make it work properly.It looks like one of our tech reps placed an order for all the major components to the power grader that effects the raising and lowering...
of the scarifying teeth. This is sure to get your unit working.Rest assured, we understand your frustration. If you encounter any other issues with your power grader do not hesitate to contact us.Thank you,[redacted]
** Tech Manager