Country Inn & Suites Petersburg Reviews (3)
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Country Inn & Suites Petersburg Rating
Description: Hotels, Motels, Hotels (except Casino Hotels) and Motels (NAICS: 721110)
Address: 130 Wagner Rd, Petersburg, Virginia, United States, 23805-9303
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+1 (804) 861-4366 |
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www.countryinns.com
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I did a credit of $132.45 for the room and tax. I spoke with my employee when we got customer complaint through our customer service department. My employee said that they had went to plunge toilet. Ms. [redacted] should see her credit within 5 business days.
[A default...
letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Review: While going to a family reunion in the area I looked for a motel with a inside pool for my grandchildren, I called the country suites reservation but the person on the phone was able to understand me and their accent was not clear to me either, so the person said for my to call the motel directly and that's what I did . I called and made reservation for a double bed with sofa . When I got to the room it was a double bed no sofa , I went to the desk and was informed that they were full and had not rooms available . My grandchildren went to the inside pool their was a whirlpool I was going to use , when I went to the whirlpool the water was ice cold. Later that night the toilet was stop up , my son went to the desk to let then know they gave them him a plugger . My son came upstairs and plugged the bathroom. the bathroom also had a leaky in the shower head. I took picture of everything and contracted [redacted] customer services I was given a complaint number and was told that they would contract me back in 36 hours (complaint number [redacted]) I called county inn and suites again today , I was told that they had spoke with the hotel directly and they said that a manger sent someone upstairs to plug the bathroom and that the whirlpool water was 95 , customer service transfer me to the motel I stayed in and after tell them my compliant the motel sight hung up . I called back and was told that the would send me another night stay , but after being treated has I was by the hotel and customer services I just want my money back. I has pictures of the problems at the hotelDesired Settlement: I would like to have a refund and never deal with Country Inn Suites by Carlson
Business
Response:
I did a credit of $132.45 for the room and tax. I spoke with my employee when we got customer complaint through our customer service department. My employee said that they had went to plunge toilet. Ms. [redacted] should see her credit within 5 business days.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,