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Country Lane RV Resort on the River

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Country Lane RV Resort on the River Reviews (1)

Review: My niece and I paid in advance for a one night stay on June 22, 2013 for a room at the bed and breakfast. When we pulled back the blankets on one of the two single beds, there were pieces of grass between the sheets. The common living area was infested with insects(bugs. ants, and spiders). Most of these insects were dead and just laying on the carpet and hanging in a spider web near a door. The place was very dirty and the carpet needed to be vacuumed of all insects. We did see a couple of live insects. The common bath shared by all guests on lower floor was very filthy and the towels were very old looking. We were so disgusted with these unsanitary conditions that we left without staying through the night. When we called [redacted], the owner, she denied the claims. When I asked for a refund, she said she would get back to me and hung up. She did not even get my number or address to send me a refund.Desired Settlement: Refund of $83.00

Business

Response:

I am responding to the complaint made by [redacted] . We are very sorry for her unhappiness with her stay here. I was not aware of her issues until after midnight that evening. The following day I tried contacting her sister as she was the one who paid for the room. Her sister had stayed in the campground and had already left that morning. It took me a few days to track her down to refund the money rightfully to her which we did. Thank you [redacted] Assistant at Country Lane

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Description: Resorts

Address: 5927A Old River Rd, Kingston, Idaho, United States, 83839-8759

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