After speaking with our livestock department, it was brought to my attention that this complaint has already been resolvedThe guinea pig is being sent back to our warehouse and being treated by our vet at no cost to the customer
Complaint Information: The complaint stated that our salesperson told the customer that an inquiry on their credit would not become part of their credit report until later on in the buying processThe salesperson was wrong because in fact each inquiry on an individual's credit history becomes part of that historyThe salesperson has been counseled on this and it will not happen againWe are truly sorry for this and do apologize to the customerThank you for bringing this matter to our attentionRespectfully, De Cormier Motor Sales, Inc
[redacted] We would like to say how sorry we are for this misunderstandingThe customer is entitled to a satisfactory repair within the scope of the insurance company's settlementOur body shop manager has contacted the customer and arranged for a corrected procedure to be performed on her car at no additional expenseThank you for contacting us Regards, [redacted] r, President De Cormier Motor Sales, Inc
Revdex.com In response to complaint # [redacted] We"re sorry for any confusion that our customer had concerning the coverage terms of the extended service contract that was purchasedWe feel that using the Nissan endorsed plan is the most value for our customers as it is readily accepted coast to coast by all Nissan dealersThe terms of coverage were the longest possible to match to the customer's driving habitsThat being said we will issue a check for the repair that was denied plus $We value the relationship and would hope that it will continue.Respectfully,De Cormier Motor Sales, Inc
We were having an issue with our gift card system due to the credit card machines switching to accomodate new chip cardsWhen I spoke to her we told her that the gift cards could be redemmed through our office if she called us while she was at the location to do the purchaseShe did not do that,
she kept calling days after she had the issue trying to redeem itI had also spoken to the customer and told her that we would issue her a check for the remaining balance if she mailed the gift card to our corporate office and she did not want to do thatI tried to accomodate her but nothing that we offered was acceptable for herI'm not sure what else she would like us to do*** *** Petland Discounts ###-###-#### (fax) ###-###-####
Hello,
I spoke with the head of our livestock, and we do not have any of that information to give the customerI understand the customers desire for the information, and am deeply sorry that we can't provide this informationIf an employee in the store told him that we could provide that
paperwork, they did so in errorWe do not receive vaccination records, or birth certificates from the breederWe are also under no legal obligation to provide that information to the customerWe can however assure that it was captive breed within the USALarger birds that we receive do have such information, but for Quaker parrots and other smaller birds we do not keep this information
Revdex.com spoke to Gary, now retired, for business: The consumer was told that the floor was shot and that the *** warranty would not cover itThey were informed that they needed to contact their homeowner's insuranceThe home warranty (***) covers the repairs of the plumbing, not the damage done
to the homeThey stated they were going to be remodeling and they were not going to replace floor at that timeIf they had made the needed repairs at that time they would not have had further damageAlso, the *** warranty comes with a day guarantee for repairs, for which the consumer was way over the days
I emailed the customer on 5/*/informing him that the livestock department is in the process of obtaining a male red factor canaryWe had received a shipment of them but they were more on the "orange" side in color than red so we did not feel the customer would be happy with thatOnce we
receive another Male Red Factor that the customer is happy with, I will email him to notify him that we are prepared to do the exchange
Complaint: ***
I am rejecting this response because: If you look at the screen shot from the dealership service website attached, it shows that the service the dealership performed as per my invoice should have been included in the package, however the dealership charged me separately for this service of $which is outrageous. The dealership changed the engine air filter without my permission and told me that it is the part of the packageAnd they failed to inform me what the 30k package would cover for the cost The dealership should have explained line by line, what the price coversThey did not.I went over all the details with the service manage and stated the costs that I should get back in credit of $I had expressed this concern in my first email to Revdex.com and also explained the same thing over the phone to the dealership service manager. I would request the dealer ship to please refund my money for the services that should not have been performed on my car without my authorization.
Sincerely,
*** ***
I purchased a new boiler from National Heating & Air Conditioning, Co. ("National") on or around January 19, 2016 for $26,900.00. National Heating received a signed contract from Mr. [redacted] on January 19, 2016 to replace the boiler for $26,900. (See enclosed document)The purchase of the...
boiler came with a warranty on the labor, parts, and heat exchanger. Warranty and exclusions are listed on the enclosed documentShortly after the installation of the boiler, it failed and National "repaired" the boiler. On February 26, 2016 we were called out to the property for no heat. At that time we went to the property and did a complete analysis of the boiler system. We tested the boiler and the chimney. The chimney was very dirty and needed to be cleaned out. After cleaning the cleanout on the chimney we checked the draft on the chimney. At that time the chimney draft was positive .09. This means that there is air coming down the chimney from outside. In our diagnostic report that was sent to Mr. [redacted], it stated from our technician, quote “the owner needs to get a chimney expert out there to clean the chimney and possibly install a cap on top. Need a solution to improve draft or possibly field install an inducer motor to help draft. A chimney expert should be called first.”However, National did not actually repair the boiler as it failed again and again. At least 13 times in an approximate one year span the boiler failed, leaving the property without a source of heat. The boiler continued to fail until a draft inducer was installed on 4-7-16. The draft inducer was installed for a price of $1865.00 at this time there were still no changes made to the chimney. After the inducer was installed our first call back was on 11-21-16. At that time we found a problem with the inducer motor that was installed on 4-7-16. The problem was with the wiring and was resolved that day, under warranty. After the repair on 11-21-16 we continued to check on the boiler weekly to ensure that it was running properly. During this time National also replaced a thermostat that had failed and was not part of the original work scope. This was done at no charge to Mr. [redacted]. There were multiple calls made by Mr. [redacted]’s maintenance staff where there was no actual problem with the boiler. When we arrived on these calls the thermostat had been tampered with by a tenant. Our recommendation to Mr. [redacted] was to install a locking cover on his thermostat, which he has since installed himself. None of these additional service calls came with any charges to Mr. [redacted].With each failure National claimed it had fixed the boiler but to date, it continues to fail. At all times, I complied with and followed all recommendations from National, including the purchase of an expensive piece of equipment that National claimed would allow the chimney to draft better. The “expensive piece of equipment is the draft inducer that was installed on 4-7-16. A draft inducer is installed to push the flue gases out the chimney. These must be installed when the chimney is not drafting enough. We always recommend a chimney expert inspect the chimney if there is a problem with the draft, as we did on 2-26-16, after the first failure. Despite my best efforts and attempts to work with National and follow all recommendations, the boiler continues to fail. The continued boiler failure has caused additional damages and health and safety issues as those living in the property cannot go without heat during cold weather. We have always given Mr. [redacted] same day service when he has called our office line. Our service team is on call 24 hours a day and a live person answers the phone 24 hours a day to accommodate our customers. I am unaware of anytime that Mr. [redacted] has been without heat for a 24 hour period other than during the installation process that began on 1-21-16 and ended on 1-26-16. Mr. [redacted] knew in advance that his building would not have heat until the installation was complete. One tenant moved out of the building, another declined to renew the lease, and another stayed in a hotel during days the boiler was out of service and I had to pay the bill. Throughout the numerous boiler breakdowns, National blamed the boiler failures on the building design, even though the prior boiler worked continuously without serious issue until reaching the end of its natural life cycle. The first time we were called for service on Mr. [redacted]’s boiler was on 1-18-2016. At that time we found a steam boiler that had been fired with no water in it. This caused the boiler to crack. We have no history of servicing the original boiler in that building. Mr. [redacted] had just purchased the building that week and had no history on the boiler.Because of the repeated failures, National contacted the boiler manufacturer to run additional tests. National promised to share the results of the test. The report was completed during the week of February 10, 2017. However, after the test was completed, National has largely become unresponsive. National has refused to share the report or even provide an explanation and/or possible ultimate solution. We have now obtained the report and sent it to Mr. [redacted] on 3-30-17. Mr. [redacted] had informed us that he was seeking legal counsel. This caused a delay with the report from the manufacturer until it was approved by their attorney.To make matters worse, since the test was completed, the boiler failed again. Attempts to contact my normal representative at National were ignored. Without heat for the building I contacted National's main office. After looking up the boiler information, the employee informed me that any service calls must be approved by a higher ranking employee. Mr. [redacted] sent a text message to the operations manager on 3-21-17 who was unavailable by phone at that time. Once Mr. [redacted] called the office he did receive service that day. When the technician arrived at the boiler he turned on the switch which was in the off position and the boiler came on. The technician did notice a water leak at that time and was able to tighten the bolts to resolve that issue. National has repeatedly blamed the building design, claiming the building is not drafting properly. However, the prior boiler did not have these issues and National had knowledge of the building and its heating needs before National selected and installed the boiler. As stated above. The first time we were called for service on Mr. [redacted]’s boiler was on 1-18-2016. At that time we found a steam boiler that had been fired with no water in it. This caused the boiler to crack. We have no history of servicing the original boiler in that building. Mr. [redacted] had just purchased the building that week and had no history on the boiler. National Heating installed the exact same boiler that was originally in place. For this reason we believe the chimney was a problem before Mr. [redacted] bought the building. Furthermore, after the manufacturer testing was completed National has refused to share the report, any recommendations contained in the report, and has become increasingly difficult to deal with. As stated above, I followed all of National's recommendations and even spent thousands of dollars on unnecessary equipment. It is clear the boiler is defective and only a matter of time before the unit fails in its entirety.National Heating has always stated the same problem being the chimney is not allowing the boiler to function properly. You will see from the enclosed report from the boiler manufacturer, that there is no problem with the actual boiler at this time. We would like to resolve this issue with Mr. [redacted] as soon as possible. We ask that Mr. [redacted] hire a chimney professional to evaluate his chimney in our presence.
The customer called corporate the same day as this complaint was posted. I apologized to her and told her that the District Manager would be notified. He will speak with the employee and take any corrective action necessary. I also informed him that she would like an apology.
Revdex.com In response to complaint # [redacted]We"re sorry for any confusion that our customer had concerning the coverage terms of the extended service contract that was purchased. We feel that using the Nissan endorsed plan is the most value for our customers as it is readily accepted coast to coast...
by all Nissan dealers. The terms of coverage were the longest possible to match to the customer's driving habits. That being said we will issue a check for the repair that was denied plus $300. We value the relationship and would hope that it will continue.Respectfully,De Cormier Motor Sales, Inc.
Business called to say if the replacement of the boiler would solve the problem, it would have been done. The manufacturer has stated the boiler is fine, and replacing it will not solve the customer's problem. Business is accepting Mediation.
[redacted] We would like to say how sorry we are for this misunderstanding. The customer is entitled to a satisfactory repair within the scope of the...
insurance company's settlement. Our body shop manager has contacted the customer and arranged for a corrected procedure to be performed on her car at no additional expense. Thank you for contacting us. Regards, [redacted]r, President De Cormier Motor Sales, Inc
After speaking with our livestock department, it was brought to my attention that this complaint has already been resolved. The guinea pig is being sent back to our warehouse and being treated by our vet at no cost to the customer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The plumber did tell us the floor was damaged, but said there would not be further damage with the new seal he installed, and that the floor did not need to be immediately repaired. hat however was not the case. The seal failed and we got a new, more severe leak that irreparably damaged the floor and below sealing, requiring the complete tear out of the floor and ceiling. In addition, the plumber did not tell us to contact our homeowner's. The company should be held responsible for this major damage, because the seal they installed is what failed, in just over 1 years time, causing the major damage. And when I called to complain about this situation, the female I spoke with from blaser plumbing, apparently lied and said that they were new owners, and that is the reason they are not responsible for the faulty seal.
Regards,
[redacted]
Complaint Information: The complaint stated that our salesperson told the customer that an inquiry on their credit would not become part of their credit report until later on in the buying process. The salesperson was wrong because in fact each inquiry on an individual's credit history becomes...
part of that history. The salesperson has been counseled on this and it will not happen again. We are truly sorry for this and do apologize to the customer. Thank you for bringing this matter to our attention. Respectfully, De Cormier Motor Sales, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Complaint Information: Customer is stating that he did not authorize us performing the 30,000 mile service however DeCormier [redacted] has the night drop envelope that has both customer signatures requesting the 30,000 mile service along with hand written complaints stating that the driver's tail...
light is out and to check that the brakes shake when braking on highway and an authorization in the amount of $500 @ 6:08 p.m. on 07/24/2015. Further documentation on work order atating that Mr. [redacted] was contacted by our service advisor @ 8:29 a.m. on 07/25/2015 confirming services that customer requested on said night drop envelope and then again customer was contacted @ 10:30 a.m. on 07/25/2015 for additional services including repairing driver's brake light, performing the all wheel drive fluid exchange service and machining the front rotors in order to remedy brake vibration at which time Mr. [redacted] authorized an additional $429.00. DeCormier [redacted] does stride to be very thorough in all aspects of our business with every customer we come into contact with and I can say with confidence that the customer listed above was handled in the same manner.
After speaking with our livestock department, it was brought to my attention that this complaint has already been resolvedThe guinea pig is being sent back to our warehouse and being treated by our vet at no cost to the customer
Complaint Information: The complaint stated that our salesperson told the customer that an inquiry on their credit would not become part of their credit report until later on in the buying processThe salesperson was wrong because in fact each inquiry on an individual's credit history becomes part of that historyThe salesperson has been counseled on this and it will not happen againWe are truly sorry for this and do apologize to the customerThank you for bringing this matter to our attentionRespectfully, De Cormier Motor Sales, Inc
[redacted] We would like to say how sorry we are for this misunderstandingThe customer is entitled to a satisfactory repair within the scope of the insurance company's settlementOur body shop manager has contacted the customer and arranged for a corrected procedure to be performed on her car at no additional expenseThank you for contacting us Regards, [redacted] r, President De Cormier Motor Sales, Inc
Revdex.com In response to complaint # [redacted] We"re sorry for any confusion that our customer had concerning the coverage terms of the extended service contract that was purchasedWe feel that using the Nissan endorsed plan is the most value for our customers as it is readily accepted coast to coast by all Nissan dealersThe terms of coverage were the longest possible to match to the customer's driving habitsThat being said we will issue a check for the repair that was denied plus $We value the relationship and would hope that it will continue.Respectfully,De Cormier Motor Sales, Inc
We were having an issue with our gift card system due to the credit card machines switching to accomodate new chip cardsWhen I spoke to her we told her that the gift cards could be redemmed through our office if she called us while she was at the location to do the purchaseShe did not do that,
she kept calling days after she had the issue trying to redeem itI had also spoken to the customer and told her that we would issue her a check for the remaining balance if she mailed the gift card to our corporate office and she did not want to do thatI tried to accomodate her but nothing that we offered was acceptable for herI'm not sure what else she would like us to do*** *** Petland Discounts ###-###-#### (fax) ###-###-####
Hello,
I spoke with the head of our livestock, and we do not have any of that information to give the customerI understand the customers desire for the information, and am deeply sorry that we can't provide this informationIf an employee in the store told him that we could provide that
paperwork, they did so in errorWe do not receive vaccination records, or birth certificates from the breederWe are also under no legal obligation to provide that information to the customerWe can however assure that it was captive breed within the USALarger birds that we receive do have such information, but for Quaker parrots and other smaller birds we do not keep this information
Revdex.com spoke to Gary, now retired, for business: The consumer was told that the floor was shot and that the *** warranty would not cover itThey were informed that they needed to contact their homeowner's insuranceThe home warranty (***) covers the repairs of the plumbing, not the damage done
to the homeThey stated they were going to be remodeling and they were not going to replace floor at that timeIf they had made the needed repairs at that time they would not have had further damageAlso, the *** warranty comes with a day guarantee for repairs, for which the consumer was way over the days
I emailed the customer on 5/*/informing him that the livestock department is in the process of obtaining a male red factor canaryWe had received a shipment of them but they were more on the "orange" side in color than red so we did not feel the customer would be happy with thatOnce we
receive another Male Red Factor that the customer is happy with, I will email him to notify him that we are prepared to do the exchange
Complaint: ***
I am rejecting this response because: If you look at the screen shot from the dealership service website attached, it shows that the service the dealership performed as per my invoice should have been included in the package, however the dealership charged me separately for this service of $which is outrageous. The dealership changed the engine air filter without my permission and told me that it is the part of the packageAnd they failed to inform me what the 30k package would cover for the cost The dealership should have explained line by line, what the price coversThey did not.I went over all the details with the service manage and stated the costs that I should get back in credit of $I had expressed this concern in my first email to Revdex.com and also explained the same thing over the phone to the dealership service manager. I would request the dealer ship to please refund my money for the services that should not have been performed on my car without my authorization.
Sincerely,
*** ***
I purchased a new boiler from National Heating & Air Conditioning, Co. ("National") on or around January 19, 2016 for $26,900.00. National Heating received a signed contract from Mr. [redacted] on January 19, 2016 to replace the boiler for $26,900. (See enclosed document)The purchase of the...
boiler came with a warranty on the labor, parts, and heat exchanger. Warranty and exclusions are listed on the enclosed documentShortly after the installation of the boiler, it failed and National "repaired" the boiler. On February 26, 2016 we were called out to the property for no heat. At that time we went to the property and did a complete analysis of the boiler system. We tested the boiler and the chimney. The chimney was very dirty and needed to be cleaned out. After cleaning the cleanout on the chimney we checked the draft on the chimney. At that time the chimney draft was positive .09. This means that there is air coming down the chimney from outside. In our diagnostic report that was sent to Mr. [redacted], it stated from our technician, quote “the owner needs to get a chimney expert out there to clean the chimney and possibly install a cap on top. Need a solution to improve draft or possibly field install an inducer motor to help draft. A chimney expert should be called first.”However, National did not actually repair the boiler as it failed again and again. At least 13 times in an approximate one year span the boiler failed, leaving the property without a source of heat. The boiler continued to fail until a draft inducer was installed on 4-7-16. The draft inducer was installed for a price of $1865.00 at this time there were still no changes made to the chimney. After the inducer was installed our first call back was on 11-21-16. At that time we found a problem with the inducer motor that was installed on 4-7-16. The problem was with the wiring and was resolved that day, under warranty. After the repair on 11-21-16 we continued to check on the boiler weekly to ensure that it was running properly. During this time National also replaced a thermostat that had failed and was not part of the original work scope. This was done at no charge to Mr. [redacted]. There were multiple calls made by Mr. [redacted]’s maintenance staff where there was no actual problem with the boiler. When we arrived on these calls the thermostat had been tampered with by a tenant. Our recommendation to Mr. [redacted] was to install a locking cover on his thermostat, which he has since installed himself. None of these additional service calls came with any charges to Mr. [redacted].With each failure National claimed it had fixed the boiler but to date, it continues to fail. At all times, I complied with and followed all recommendations from National, including the purchase of an expensive piece of equipment that National claimed would allow the chimney to draft better. The “expensive piece of equipment is the draft inducer that was installed on 4-7-16. A draft inducer is installed to push the flue gases out the chimney. These must be installed when the chimney is not drafting enough. We always recommend a chimney expert inspect the chimney if there is a problem with the draft, as we did on 2-26-16, after the first failure. Despite my best efforts and attempts to work with National and follow all recommendations, the boiler continues to fail. The continued boiler failure has caused additional damages and health and safety issues as those living in the property cannot go without heat during cold weather. We have always given Mr. [redacted] same day service when he has called our office line. Our service team is on call 24 hours a day and a live person answers the phone 24 hours a day to accommodate our customers. I am unaware of anytime that Mr. [redacted] has been without heat for a 24 hour period other than during the installation process that began on 1-21-16 and ended on 1-26-16. Mr. [redacted] knew in advance that his building would not have heat until the installation was complete. One tenant moved out of the building, another declined to renew the lease, and another stayed in a hotel during days the boiler was out of service and I had to pay the bill. Throughout the numerous boiler breakdowns, National blamed the boiler failures on the building design, even though the prior boiler worked continuously without serious issue until reaching the end of its natural life cycle. The first time we were called for service on Mr. [redacted]’s boiler was on 1-18-2016. At that time we found a steam boiler that had been fired with no water in it. This caused the boiler to crack. We have no history of servicing the original boiler in that building. Mr. [redacted] had just purchased the building that week and had no history on the boiler.Because of the repeated failures, National contacted the boiler manufacturer to run additional tests. National promised to share the results of the test. The report was completed during the week of February 10, 2017. However, after the test was completed, National has largely become unresponsive. National has refused to share the report or even provide an explanation and/or possible ultimate solution. We have now obtained the report and sent it to Mr. [redacted] on 3-30-17. Mr. [redacted] had informed us that he was seeking legal counsel. This caused a delay with the report from the manufacturer until it was approved by their attorney.To make matters worse, since the test was completed, the boiler failed again. Attempts to contact my normal representative at National were ignored. Without heat for the building I contacted National's main office. After looking up the boiler information, the employee informed me that any service calls must be approved by a higher ranking employee. Mr. [redacted] sent a text message to the operations manager on 3-21-17 who was unavailable by phone at that time. Once Mr. [redacted] called the office he did receive service that day. When the technician arrived at the boiler he turned on the switch which was in the off position and the boiler came on. The technician did notice a water leak at that time and was able to tighten the bolts to resolve that issue. National has repeatedly blamed the building design, claiming the building is not drafting properly. However, the prior boiler did not have these issues and National had knowledge of the building and its heating needs before National selected and installed the boiler. As stated above. The first time we were called for service on Mr. [redacted]’s boiler was on 1-18-2016. At that time we found a steam boiler that had been fired with no water in it. This caused the boiler to crack. We have no history of servicing the original boiler in that building. Mr. [redacted] had just purchased the building that week and had no history on the boiler. National Heating installed the exact same boiler that was originally in place. For this reason we believe the chimney was a problem before Mr. [redacted] bought the building. Furthermore, after the manufacturer testing was completed National has refused to share the report, any recommendations contained in the report, and has become increasingly difficult to deal with. As stated above, I followed all of National's recommendations and even spent thousands of dollars on unnecessary equipment. It is clear the boiler is defective and only a matter of time before the unit fails in its entirety.National Heating has always stated the same problem being the chimney is not allowing the boiler to function properly. You will see from the enclosed report from the boiler manufacturer, that there is no problem with the actual boiler at this time. We would like to resolve this issue with Mr. [redacted] as soon as possible. We ask that Mr. [redacted] hire a chimney professional to evaluate his chimney in our presence.
The customer called corporate the same day as this complaint was posted. I apologized to her and told her that the District Manager would be notified. He will speak with the employee and take any corrective action necessary. I also informed him that she would like an apology.
Revdex.com In response to complaint # [redacted]We"re sorry for any confusion that our customer had concerning the coverage terms of the extended service contract that was purchased. We feel that using the Nissan endorsed plan is the most value for our customers as it is readily accepted coast to coast...
by all Nissan dealers. The terms of coverage were the longest possible to match to the customer's driving habits. That being said we will issue a check for the repair that was denied plus $300. We value the relationship and would hope that it will continue.Respectfully,De Cormier Motor Sales, Inc.
Business called to say if the replacement of the boiler would solve the problem, it would have been done. The manufacturer has stated the boiler is fine, and replacing it will not solve the customer's problem. Business is accepting Mediation.
[redacted] We would like to say how sorry we are for this misunderstanding. The customer is entitled to a satisfactory repair within the scope of the...
insurance company's settlement. Our body shop manager has contacted the customer and arranged for a corrected procedure to be performed on her car at no additional expense. Thank you for contacting us. Regards, [redacted]r, President De Cormier Motor Sales, Inc
After speaking with our livestock department, it was brought to my attention that this complaint has already been resolved. The guinea pig is being sent back to our warehouse and being treated by our vet at no cost to the customer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The plumber did tell us the floor was damaged, but said there would not be further damage with the new seal he installed, and that the floor did not need to be immediately repaired. hat however was not the case. The seal failed and we got a new, more severe leak that irreparably damaged the floor and below sealing, requiring the complete tear out of the floor and ceiling. In addition, the plumber did not tell us to contact our homeowner's. The company should be held responsible for this major damage, because the seal they installed is what failed, in just over 1 years time, causing the major damage. And when I called to complain about this situation, the female I spoke with from blaser plumbing, apparently lied and said that they were new owners, and that is the reason they are not responsible for the faulty seal.
Regards,
[redacted]
Complaint Information: The complaint stated that our salesperson told the customer that an inquiry on their credit would not become part of their credit report until later on in the buying process. The salesperson was wrong because in fact each inquiry on an individual's credit history becomes...
part of that history. The salesperson has been counseled on this and it will not happen again. We are truly sorry for this and do apologize to the customer. Thank you for bringing this matter to our attention. Respectfully, De Cormier Motor Sales, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Complaint Information: Customer is stating that he did not authorize us performing the 30,000 mile service however DeCormier [redacted] has the night drop envelope that has both customer signatures requesting the 30,000 mile service along with hand written complaints stating that the driver's tail...
light is out and to check that the brakes shake when braking on highway and an authorization in the amount of $500 @ 6:08 p.m. on 07/24/2015. Further documentation on work order atating that Mr. [redacted] was contacted by our service advisor @ 8:29 a.m. on 07/25/2015 confirming services that customer requested on said night drop envelope and then again customer was contacted @ 10:30 a.m. on 07/25/2015 for additional services including repairing driver's brake light, performing the all wheel drive fluid exchange service and machining the front rotors in order to remedy brake vibration at which time Mr. [redacted] authorized an additional $429.00. DeCormier [redacted] does stride to be very thorough in all aspects of our business with every customer we come into contact with and I can say with confidence that the customer listed above was handled in the same manner.