Country N More Gifts.com

I placed an order in early June. My credit card was charged and I still don't have my purchases. Never again. This is criminal.

I received a partial shipment of my order in April.The rest of the order was supposed to ship in June.I haven't received the rest of the order.
Order number ***. Received part of my order at the end of April. I ordered this in March. Have not received the rest of my order even though I have proof that they wrote that the rest of the order "will ship out in June". Began calling and leaving messages at the beginning of July. Cannot get anyone on the phone when I call their number. They don't call back. I think this is a fraud case where they charge your credit card, only ship a partial shipment, and then don't ship out the rest of the order. Eleven items haven't shipped in my order and I can't get ahold of anyone. I will have to call my credit card company and have them dispute the charge.

I ordered a Christmas gift from them around the first of December and never got it. I received a confirmation email that my order had been placed and they charged my credit card. I emailed an called customer service, but never got a response. Still no shipment and still no refund.

Money withdrawn from bank account. Product not received.
Order placed ***. Confirmation email received, order #***. Bank account (via ***) debited $*** on ***. No product has been received to date and three emails have been sent. The third email requested a refund. No response to email. No refund to *** account.

Very questionable business. Customer service is non existent. I placed an order a week ago, and it still shows as unfulfilled. When I called customer service twice, I was told both times that the order would go out by the end of the day which obviously did not/has not happened. The lady I spoke to seemed as if she could care less as she told me they weren't a huge conglomerate just a simple family owned business. I placed orders from other simple family owned businesses on the same day, and I've already received those orders. If you can't handle the volume of business, then maybe you shouldn't be in business. If I ever get my order or my money back, I can say with 100% confidence that I will never waste my time with this business again regardless of how good their prices may seem. This business is a true example of getting what you pay for.

Horrible! Items ordered and never received. Demand money returned immediately. Order number

I place orders on *** and *** and today is *** and I have not received the merchandise.
Order #*** placed *** for $***. They charged my checking account *** for full amount. The order was for 11 ornaments. Second order #*** was placed *** for $*** and they charged my checking account *** for full amount. That order was for 6 ornaments. Both orders were placed on line through the *** website. I emailed CountryNMmoregifts.com *** and asked when the orders were going to be shipped. I received an e-mail from *** that said " Three of the items on your order are pre-ordered items and according to our backorder list they should be shipping to us after ***. As soon as they come in we will get your order shipped out to you in full" I emailed them again on *** and have not received a reply.

Over the years I have ordered several dozen collectibles from this company and was very happy with their products and customer service. All that seems to have changed under obvious new management. Preorders are now immediately charged even when items won't be available to ship until months later. Emails don't get returned and phone calls either go to voicemail after one ring or mailbox is full and gives you a phone number unrelated to the phone number you called. I've had to cancel my last 3 orders. First two were preorders I didn't feel comfortable paying in full for months before they would ship. Last order was for two items that were supposedly in stock. Bought on 8-12, not shipped by 8-17 (even though they say on site items ship same or next day). Left message and got call back saying item would ship 8-17 but on 8-21 order still said Unfulfilled. Email not returned and tried calling again, but mailbox is full. Cancelled this one as well and will never order from them again. Whether item is in stock or not, card will be charged and you may or may not ever receive it. I don't do business with companies that conduct themselves in this manner. Very sad this business is no longer a viable option to buy collectibles from.

Placed order ***. My *** acct. was charged for the order. Have not received order.
On ***, I placed an order (#***)and $*** was charged to my *** account. Since I received no e-mail that the order was ever shipped, I tracked my order on the company website. It is listed as "unfulfilled". I have phoned the company many times and all I get is a recording instructing me to leave a message and someone will return my call, which has not happened. I left a written message about the whereabouts of my order on the company's "contact us" section of their web site and no one has replied to my inquiry. I am concerned that this company is even still in business and that I have been charged for an order that has not even been shipped. I would like the items on the order, but if this company cannot fill my order, I would like a refund and I will try to find the items I ordered elsewhere.

HORRIBLE!! I want to give them no stars!!! Ordered 3 dated Christmas ornaments before Christmas and a month later I had to call because they took my money, but I had not received my ornaments. Only received 1 out of 3. They will not answer my calls and keep telling me that my PO has my package which they do not!! 3 months and I have an incomplete shipment and they have my money. I will NEVER shop with them again!!!

On *** I ordered an ornament. As of *** I have not received it. I am trying to get a refund.
On *** I ordered ornaments from Countrynmoregifts.com. Invoice #***. On *** I received all of my order except item #***. On my packing slip it was written that I was short that one ornament and "*** will ship seperately"(sp). I then received an email stating that my order was complete. On *** I sent an email through their web site asking why my order was considered complete when I have not received all of my order. It was assigned ticket # ***. I did not receive a response so on *** I called *** and after holding for 50 minutes I was finally connected to a male who make a note in my account that I was"expecting item *** Ornament SKU: *** when it comes in". By the end of *** I was tired of waiting for the item and called customer service to request a refund . I called ***, ***, *** and *** and received a recording each time to leave a message and they would return my call. I left a message with my name, phone #, invoice #, Item # and my request for a refund each time. As of *** I have not received a response from this company. I need help in getting a refund of $*** from this company. This refund can be put back on the credit card used to pay for the order,***.

return made. refuse to reply to return
on *** returned three #*** figurines @ *** each. USPS tracking *** delivered on *** since I paid for two day delivery. requested credit to my *** card from which I had already paid. After numerous emails *** asked for tracking number and credit would be made. Immediately sent info. Hbuy caan get no responsive sent numerous emails and left phone messages

I received an order which was broken and they don't respond to emails and mark the ticket closed.
I received a Cathedral of *** which was missing the cross on top of the steeple and one of the stained glass windows in the back was broken. I emailed them asking how to proceed and they didn't respond. I looked up the ticket several weeks later and they marked is "Resolved." I submitted another ticket asking why the first one was resolved when I hadn't heard back from the original ticket and they closed the second ticket to Resolved. My order number was ***.

Contacted this company about my order numerous times and I was told items were there and would be shipped immediately.Four months now and no order.
Put in a review with Revdex.com on *** detailing my issue on my first order placed with this company. Numerous unanswered e-mails and several conversations with *** saying the items were there and he would get them in that mail that day each time we spoke and the final attempt on *** was with *** and he assured me he needed to check on a couple things and would call that afternoon. It is now ***. No call, No email nothing. Today I phoned and now there supposed customer service is inventory busy and they will only answer phones between 8am and 10am. Four plus months. Is this a bad joke? The order number is ***.

They have charged my *** account, but I have never received the item.
I placed the order on ***, sent a follow-up email on *** an another email on ***. There is still a deduction on my *** account, I haven't received the item and have not received any communication from them.

ADDITIONAL DETAILS:
Case is being handled by another organization:

Placed order on ***, called company on ***, said they would send out, still haven't seen on ***. No response to many attempts to contact.
I placed my order on ***, at which time--and still at this time--the web site said the item would be shipped within 24 hours. Had not heard anything from the company by ***, so called them. I was told they would ship the item out that day. Received an email on *** saying my order was processing, and that I would receive an email when the item shipped. I have never received the shipping notification, and my order still reads as processing on the company website. I attempted to call yesterday, but no one answered the phone, so I left a message on their contact me form. Still no response this morning, so I attempted to call the company after 9:00 their time, but again no one answered. I was, however, able to leave a message, which I did. Still did not hear anything by 10:58 their time, so I called back. This time I received a message saying all of their customer support were on calls and to please hold. I held for 18 minutes. The phone was never answered, and I finally hung up because I don't have the time to waste on a company with abysmal customer service. I have left another message via their contact us form informing them of my displeasure and requesting yet another phone call.

Tried contacting the seller all day *** via phone (a total of 10 calls of which none were answered); a message on their phone system, which was not returned; and five messages to their Contact Me form, which have not been responded to.

ADDITIONAL DETAILS:
Case is being handled by another organization:

Promised replacement for broken figurine, eight months later still waiting and no answers.
In *** I ordered a figurine from Country N More. The item was broken in shipping and I notified their customer service (***). Upon submitting a picture of the broken item I was told I would be getting a replacement once they were in stock. That was ***. I sent two emails with no response and in *** wrote there main customer service. I am still awaiting a response.

I placed an order with this business on November 28, 2017. On December 7 I still had not heard anything, so I called the company. I was told they would ship the item out immediately. I received an email on December 12 saying that the order was processing, and that I would receive an email when the item shipped. I have not received any shipping email. I tried to call yesterday to get more answers, but only received a recording saying they were not available. I used their Contact Us form and sent them a message explaining the problem and stating that I am not happy. No response. I called back again today and encountered the same recording saying they are not available. Based upon my experience and the other negative review on this site, their A+ rating needs to be reevaluated.

Purchased item online, pay't to merchant was delivered through *** Never received item or refund. I have made numerous attempts to contact merchant
purchased item on ***, funds were taken immediately through ***. I have not received the item (or even an order confirmation for that matter) I have made numerous attempts to reach merchant via phone and email without success

returned and would like my refund back, they are giving me a hassle
Purchase date was *** returned the item had it insured the tracking number says that they received it so I thru it away. Now they are giving me the run around to get my $*** back, they don't want to respond to my E mails, phone calls they claim they will call me back at the end of the day and I wait. I got two different order #s so not sure which one they want ***/*** ...................................................................................⇄