Country Nissan

Vehicle Service Contract cancelled within 60 days. Full refund due. I did not receive full refund, and it took over 4 months to get.New car purchased in July 2013,Vehicle Service Contract bought at same time. VSC cancelled within sixty days in manner described on contract. Contract offers full refund if received in sixty days. [redacted] contacted when refund not received by October. He assured me it would be done. [redacted] again contacted in late December 2013 when refund still not received. He replied in January 2014 stating that this warranty had in fact been canceled and that refund would probably go out later in the month. I'm not sure why this took so long, but refund check arrived from Hadley address and was $118 short. Hmmm. What is the explanation for this shortage? According to the VSC cancellation directions, I am due a FULL refund. I think I should also get interest for the extra time they had my money. Desired SettlementRefund the $118 you shorted my refund. There is nothing in any of the paperwork legally allowing you to keep this. Business Response Country Nissan apologizes for the inconvenience and will be happy to mail a check or leave a check for pick up for the difference of the $118.00. It seems the difference was shorted to us as well from the cancellation company; however, we are happy to credit [redacted] the difference and we apologize for the misunderstanding. The dealership will contact [redacted] and find out what is more convenient for him.Thank you for bringing this to our attention.

We own a 3 year old Nissan Titan Truck. The chrome is coming off the wheels. we have tried to get Nissan to replace them and have been denied.We purchased a 2011 Nissan Titan Truck (Heavy Metal Chrome Edition) we have noticed the chrome is coming off the wheels. In places the size of a quarter. We went to the dealership for help, but were told to call Nissan Customer Affairs direct. We did that and our claim was denied. The dealership representatives all agree it should not be happening and Nissan Should do something to fix it. We have been through 3 reps at Nissan all who deny the claim.Desired SettlementI am seeking replacement of my wheels or compensation to go and purchase after market wheelsBusiness Response We appreciate your feedback. We are currently in contact with Nissan to try and resolve your concern. We will be in contact with you as soon as we hear back. Thank You [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There is no response from the business as to the resolution.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Dealership did respond to us, however we are still in negotiations and have not accepted and final offer yetFinal Business Response Country Nissan requested Nissan's assistance on this matter even though they origianlly denied the claim prior. It is Nissan's policy to collect the item that is claimed defective in exchange for their assistance. It is Nissan Corporate Rules and our responsibility as a Nissan dealer to follow those rules- therefore there is no option to dicuss or negotiate that. Country Nissan stopped all further coorespondence with this customer when his wife made threats to the dealership through the attorney generals office. This is the dealerships last coorespondence on this matter.

Constantly in shop being repaired (except lately-don't have the money). Steering column always clicking when turning left or right.We purchased a 2009 Nissan Murrano and it's been nothing but in and out of the shop. This vehicle we were told was a company car. We love the vehicle but so many problems with it. We have had the vehicle in the shop I believe 3 times for the steering column. Still don't know what is wrong with it. It's really sad that we have to worry about our families safety because they can't figure it out. Unable to take any vacations because what if something happened. Come to find out we have hail damage on the top of the car and the only reason we found out was because of another dealership. Never got to see the car fax because they asked us and then walked off with it. I am so tired of everything being about a commission. What about backing up the product??? Keeping your customers safe and happy. We have always had a Nissan and loved them. But at this point in time I am at the end of my rope. I will always and forever put our kids safety first. Hard to keep them safe when they can't even back there products. They are good at talking and listening but not resolving the issues at hand...Desired SettlementWe want to have them swap out our vehicle for a newer one. I don't think that we are asking for much. Always been with Nissan but very discouraged.Business Response We are more than happy to help and try assist them with their vehicle. However, the first step would be to come into the dealership and speak to one of our Service Advisors, [redacted] or [redacted]. You can reach them at [redacted] If you are unable to speak with them, feel free to contact me at your convenience at [redacted] Best Regards, [redacted]