Country Oaks Apartments

I recently moved out of [redacted] Apartments after living there for two yearsAlthough I had some minor issues with the managing office, I was over all satisfied with the apartment complexWhen I moved out of the apartment, I called twice for someone to complete a walk-through to make sure I wouldn't be billed for anythingI verbally expressed my concerns with employees at the leasing officeThey apologized and stated that the maintenance man was too busy to complete a walk-through with meAs a precaution, I took two videos and snap shots of my apartment before I leftThis morning I was billed $for broken blinds, carpet replacement, and extra cleaningI understand the extra cleaning fee but there were no broken blinds, and the carpet was not permanently damaged in any wayThere was wear by the front door and they only requested that I vacuumed, which I didI am now under the impression that the [redacted] Knoxville business is attempting to fraudulently charge me in order f

On Oct 1, 2017, gave $deposit to Elevation Apartments, app not approved, NOT REFUNDING DEPOSIT
First, it appears Elevation Apartments is listed as Country Oaks Apts., same address Gave ***, a leasing agent, for Elevation Apartments, application (plus fees) and deposit of $to hold an apartment for myself, sister and nephew Application(s) not approved Notified by email from *** on Oct20, that application(s) denied and that deposit of $would be returned Have contacted *** and *** at Elevation (XXX) XXX-XXXX indicating that request for return of deposit went to their corporate office, phone number (XXX) XXX-XXXX ext1329, left numerous messages, no live person answers at corporate office telephone number Both *** and Whitney said that corporate office has to mail refund of deposit and may take days MORE THAN DAYS HAS EXPIRED, REFUND NOT RECEIVED! *** received the deposit of $for an apartment on Oct1, by money order per her i

I recently moved out of *** Apartments after living there for two yearsAlthough I had some minor issues with the managing office, I was over all satisfied with the apartment complexWhen I moved out of the apartment, I called twice for someone to complete a walk-through to make sure I wouldn't be billed for anythingI verbally expressed my concerns with employees at the leasing officeThey apologized and stated that the maintenance man was too busy to complete a walk-through with meAs a precaution, I took two videos and snap shots of my apartment before I leftThis morning I was billed $for broken blinds, carpet replacement, and extra cleaningI understand the extra cleaning fee but there were no broken blinds, and the carpet was not permanently damaged in any wayThere was wear by the front door and they only requested that I vacuumed, which I didI am now under the impression that the *** Knoxville business is attempting to fraudulently charge me in order f

July 2, 2014To whom it may concern this is my second notarized letter. I reported having problems with water leaking in the master bedroom on 12/16/2013, 12/21/2013, and 01/13/2013. The problem was temporarily fixed by spraying enzymes, cleaning the carpet, and replacing part of the padding, but the problem started again after heavy or continuous rain on Saturday 6/28/2014. So once again, I reported the problem to the office on 6/30/2014. I also reported mold growing on the ceiling of the Master bathroom. In my master bedroom there is water coming in on the left corner of the floor and the master bedroom closet which floods during a heavy rain, and the carpet along with the whole house smells afterwards. Someone came to spray enzymes for the smell coming from the carpet before, but its occurring again since there was heavy or continuous rain again. I would like to get these problems taken care of NOW. It is making my living here very difficult on the simple fact that I can't get out one side of the bed without stepping in water and getting my feet wet when it rain Secondly, some things that are on the floor in my closet such as my shoes and clothes are getting wet. The manager (Mrs. [redacted] stated that she was going to come herself to see the problem on 2 July, 2014 which was a Monday, but did not come. On July 2, 2014, I have submitted a complaint to the Housing Inspection and Tracking System. I am putting in writing to withhold full or partial rent until these problems have been FIXED. According to one of my neighbors, this water leak has been going on before I moved into this apartment. The resident that lived here before me according to my neighbor, also had this water problem. July 3, 2014Another complaint is of your disrespectful maintenance supervisor[redacted] on July 3, 2014. He told me that I could expect water leaks while living here and that, that's what happens after heavy rain. I told him that it could have still been water coming in before and he was the one that stated the padding probably soaked it up. So to me, this means the water is coming through because of the heavy rain, on regular rain days the padding is soaking the rain up before it gets a chance to come out of the carpet and to expect black mold. He argued that the issues was fixed and I told him that it is not fixed if I'm still having the problem. I am sadden by his very unprofessional attitude. He has a smart mouth especially not around his colleagues, and his lack of concern for the residents. He tried to intimidate me. I have talked to the manager (Mrs. [redacted]) about his actions.I have small children, this black mold under my carpet, on the ceiling in the master bathroom, and also forming underneath the toilet top is very dangerous to my health as well as the health of my family. With Concerns,Desired SettlementI need to be compensated and this matter needs to be fixed/taken care of.Business Response The following resident moved out on 7/31/2014 and her refund is being processed.