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Country Steve Reviews (3)

It is true that when MsM*** left the school she was told she could pay her remaining tuition to us directly. All students are offered the opportunity to make payments to us, interest-free, if they attempt to repay on a consistent basis.MsM*** completed her coursework at our school
on 12/7/14, at which time her remaining balance of $3,became due. After three months, we received a payment of $on 3/9/15. It was explained to MsM*** that if an attempt to repay on a consistent basis did not occur we would have to place her account in collections. We were promised that we would be receiving payments. It wasn't until 10/12/that we received a payment of $5.00, and then another $on 10/15/15. We once again emphasized that consistent payments were necessary; all communications between MsM*** and the school have highlighted the same fact.We have been extremely accomodating before sending MsM*** to collections. The balance has been due since 12/7/14, and we have only received a total of $110. Since there had been no attempt to pay or make payment arrangements since October 2015, MsM***'s account was sent to collections on March 22, 2016.It should be noted that Paul M*** the School Phoenix does not charge interest on any balance owed. The amount owed to our school remains $3,784.45. Any amount above that is being charged by the collection agency (Transworld Systems).If there is anything further we can provide, please feel free to contact me

We have spoken with Ms. M[redacted] in order to help clarify her questions and concerns.  It was confirmed that the debt has been transferred to the collection agency, therefore payments must go directly to them.  It was also verified that the collection agency has removed the additional fees they added to her balance.  This additional amount was charged by the collection agency and not by us.  We were not entitled to any of those fees.  The balance owed to our school remains the same.  It was also confirmed that once payment in full has been made, we will be notified by the collections agency and release Ms. Mitchell’s school hours.

How do I have the debt removed from collections and pay the school directly? is that an option? I cannot afford to pay more than what I owe. If the debt is with the agency am I still able to make payments to the school directly? is the debt sold to the collection agency? if it is, does this release my hours from the school if an agency has purchased the debt or  taken on the debt? If the collection agency takes on the debt and they offer settlement and a settlement amount is paid how does that work for my hours. I would like a phone call from whoever I would need to speak to as when I do call no one is ever available. My phone number is [redacted] for contact by a Paul Mitchell representative only.

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