Country Store

We are committed to providing customers great serviceMoreover, we regret that our service feel short of customer expectationYamaha Customer Service contacted the customer and discussed her specific issue directTo remedy this for the customer we send the customer a replacement power cord just in case the cord was the cause for the problemUpon receipt of the cord, the customer will email customer and inform us if the cord solved the problemIn case the cord does not solve the problem, we located a local servicer very near the customers homeWith the servicer being local, the customer does not have to be concerned or inconvenienced with having to send the unit far, or driving far to have the unit repairedWe believe our action pleased the customer and encourage the customer to contact Yamaha customer Service direct should she have any questionsThank you, Yamaha PM Customer Service

We feel that we have made a reasonable attempt to satisfy the issue for the customer according to what the customer has stated as an acceptable resolution in their complaint In the complaint, the customer asked that we replace the speakers with new speakers ("ones that work")We offered to accommodate the customer's request and asked that the customer contact Yamaha AV Customer Support direct, since Customer Support have no record of the customer having ever contacted customer support in the pastAgain, we ask that the customer to contact Yamaha AV customer support direct so that we can acquire the necessary information to resolve the issue for the customerUnfortunately, should the customer choose to not contact Customer Support, our ability to resolve the issue for the customer is greatly limitedAgain, we ask that the customer contact AV Customer Support, so that we can resolve the issue for the customer Thank you, Yamaha Customer Support,

As previously mentioned, we regret the time to respondCustomer Support received your/the customer respond for additional information Thursday, February Unfortunately, Yamaha was closed Monday February After receiving the customer requested information, we conducted the research into the issue, and is responding to the customer, Tuesday We understand that to the customer, this may seem like an untimely responseHowever, to provide the customer the due diligence of thorough research, the time is not unreasonableAgain, we are willing to replace the unit for the customer with a new unitIn addition, this will be a no cost transaction to the customer We ask that the customer contact Yamaha AV customer support to provide to provide the necessary shipping and return information While we regret this unfortunate experience for the customer, we are committed to resolving this issue quicklyFurther, believe that a replacement unit (New) exceeds warranty obligation, and demonstrates our commitment to our customers We look forward to the customer contacting Yamaha Customer Support so that we can get the necessary information to both receive his defective unit, and send him a new unit Thank you, Manager Yamaha AV Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution barely acceptable I will wait for the business to perform this action but still think they should not sell these receivers any longer if for no other reason than they have a feature on them that can't be used no matter how you try to spin itA re-design of the units would be the best solution so as to be compatible with their newer bluetooth adaptersAs MrSpock would say, "Logical, Captain!" Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by *** and provided the requested information of serial number and date and location of purchase last week days ago There has been no response They have been unresponsive to processing the warranty claim and I still have a defective unit Please have Yamaha response to the request for information days is not acceptable between each interaction
Regards,
*** ***

Hello, ***, Please see
below for the resolution to the customer complaint noted in the subject line above. Dear *** ***,Re: complaint #***.Yamaha and the customer exchanged conversation mid-August 2015.We resolved the issue with the customer by issuing the customer an exchangeThe progressive path to final resolution for the customer is as follows:8/19/- RA exchanged processed.8/20/- Exchange unit shipped to United Radio.8/26/- Exchange unit received @ United Radio.The replacement unit is waiting to be shipped from United Radio to the customerCustomer should be in receipt of the unit within the coming days.Please, let me know if you need anything further regarding this matter. Thank you, *** ***

Yamaha hopes that every customer experience ends as a good experienceWhile, the AV issue the customer has experienced most recent, may have occurred as a result of the unit being dropped by the shipping company, ***, Yamaha cannot assume faultHowever, we appreciate the customer being a
longtime Yamaha customer, and want to help resolve this issue for the customer by providing a refurbished to replace the unit that was dropped
In effort to remedy this satisfactorily for the customer, we agree to send the customer a call tag for returned shipping, and upon Yamaha receipt of the unit, Yamaha will ship to the customer, a refurbished In addition, Yamaha will provide a 1-year warranty on the refurbished receiver unitOne Year is Yamaha’s standard warranty that apply to all refurbished receivers
Thank you,
AV Yamaha Customer Support

Our goal is quality and service at every customer touch pointWe regret that the customer experienced issues with her Yamaha ProductTo remedy this for the customer, a Yamaha Customer Service Agent contacted the customer direct, and explained that a DM Circuit board will be sent to a local servicer third-day, and the servicer will repair her unit onsiteIn an effort to quickly resolve the issue, a few days ago, Yamaha sent the customer a power cord to try just in case the issue was with the power cordThe customer said that she will email Yamaha Support once she has tried the power cord.Thank you, Yamaha Customer Support

We are sorry you are having problems with your SubwooferOur goal is to delight our customers both with our product, and our serviceWe regret that we fell short of your expectationsWe would like to make it right by offering at no cost to you, replace your Subwoofer with a New SubwooferWe
would take care of the shipping and returnA customer support representative will contact you to get the required information, and move forward at a time that is convenient for youWe look forward to hearing from you
Thanks you,
Yamaha AV Customer Support
subwoofer

Although the product was purchased from ***, and not Yamaha, Yamaha's goal is to leave ever customer with a positive customer experienceHowever, given the unique circumstance surrounding this customers receiver repair, the customer's experience fell short of goal. To resolve this
matter for the customer, we offered the customer a New replacement receiver; however, the customer preferred a refund of the purchase amount insteadYamaha agreed to refund the customer
Sincerely,
Yamaha AV Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yamaha did not give me any information for a web site or phone number to contact themThey just said to contact Yamaha support & I have sent to letters already!
Regards,
*** ***

We are committed to providing customers great service. Moreover, we regret that our service feel short of customer expectation. Yamaha Customer Service contacted the customer and discussed her specific issue direct. To remedy this for the customer we send the customer a replacement power cord just...

in case the cord was the cause for the problem. Upon receipt of the cord, the customer will email customer and inform us if the cord solved the problem. In case the cord does not solve the problem, we located a local servicer very near the customers home. With the servicer being local, the customer does not have to be concerned or inconvenienced with having to send the unit far, or driving far to have the unit repaired. We believe our action pleased the customer and encourage the customer to contact Yamaha customer Service direct should she have any questions. Thank you, Yamaha PM Customer Service

It is Yamaha's practice to delight customers with both our products and our service. In effort to adequately address the customer concern. A Yamaha representative will contact the customer and discuss resolution options. By close of business 8/26/15 Pacific Standard Time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,Actually I am now very satisfied with the outcome.  Yamaha addressed the issues fully and our problem has been completely resolved.  Thank you Steve at Yamaha and Revdex.com for helping us both come to a full satisfying resolution.  [redacted]  
[redacted]

As previously mentioned, we regret the time to respond. Customer Support received your/the customer respond for additional information Thursday, February 4. Unfortunately, Yamaha was closed Monday February 8. After receiving the customer requested information, we conducted the research into the issue, and is responding to the customer, Tuesday.
We understand that to the customer, this may seem like an untimely response. However, to provide the customer the due diligence of thorough research, the time is not unreasonable. Again, we are willing to replace the unit for the customer with a new unit. In addition, this will be a no cost transaction to the customer.
We ask that the customer contact Yamaha AV customer support to provide to provide the necessary shipping and return information.
While we regret this unfortunate experience for the customer, we are committed to resolving this issue quickly. Further, believe that a replacement unit (New) exceeds warranty obligation, and demonstrates our commitment to our customers.
We look forward to the customer contacting Yamaha Customer Support so that we can get the necessary information to both receive his defective unit, and send him a new unit.
Thank you,
Manager
Yamaha AV Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution barely acceptable.  I will wait for the business to perform this action but still think they should not sell these receivers any longer if for no other reason than they have a feature on them that can't be used no matter how you try to spin it. A re-design of the units would be the best solution so as to be compatible with their newer bluetooth adapters. As Mr. Spock would say, "Logical, Captain!"
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's not that I accept or reject because as I type this I still have a very expensive keyboard that does not work.  I was contacted last week and they said they would ship a new power cord, I have not received that and honestly I do not believe that is the problem.  While they did call me yesterday (9/12/16) and said they have found someone else to work on the unit, it still is approx 45 mins from my home, which leaves me with still shipping the unit at my cost or taking a couple hours out of my time and driving it down there.  It's very disheartening to have spent this kind of money and had a total of approx 3 months use for it to be completely non-functional.  I am however grateful that someone reached out to me and is at least trying to resolve.   Time will be the factor though in the outcome of this.  I'm not trying to be unreasonable as I do believe Yamaha does make a good product, their reputation tells me this.  Knowing Yamahas reputation however for providing quality products leads me to believe that this keyboard is defective.   I'd be happy to provide photos of this keyboard so that all could see that physically it's in the same prestige condition as when I received it.  We bought Yamaha because we trusted Yamaha products.  What I would like for Yamaha to do is to be the reputable company that people expect, have this one picked up and ship us a brand new unit.  I suspect that will never happen so we bide the time and see if we get to a point where we will once again hear melodies filling the air and smiles return.  Thank you ??
Regards,
[redacted]

We feel that we have made a reasonable attempt to satisfy the issue for the customer according to what the customer has stated as an acceptable resolution in their complaint.
In the complaint, the customer asked that we replace the speakers with new speakers ("ones that work"). We offered to accommodate the customer's request and asked that the customer contact Yamaha AV Customer Support direct, since Customer Support have no record of the customer having ever contacted customer support in the past. Again, we ask that the customer to contact Yamaha AV customer support direct so that we can acquire the necessary information to resolve the issue for the customer. Unfortunately, should the customer choose to not contact Customer Support, our ability to resolve the issue for the customer is greatly limited. Again, we ask that the customer contact AV Customer Support, so that we can resolve the issue for the customer.
Thank you,
Yamaha Customer Support,

Yamaha stands behind our products, and make ever attempt to resolve the issue to the acceptance of our customers. We regret that you experienced a problem with our speakers. We would like to offer you an exchange. We ask that you contact our customer support direct as we see no record of you having...

contacted us on this issue. At that time we will issue you a shipping label to return the product, and we will gladly ship you a replacement.
Again, please contact Yamaha AV support and a representative will gladly assist you.
Thank you,
Yamaha AV Support