Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have not received the verification that they said they were sending and I was only treated on one day of service. For your reference, details of the offer I reviewed appear below.
I would consider the matter resolved if they would provide a detail accounting of the charges alleged that I owe including any and all insurance payments they received for the alleged dates of service.
Regards,
[redacted]
Controlled Credit Corporation (CCC) is representing [redacted] in the collection of 4 accounts. The accounts were listed with our office between October, 2015 and January, 2016 for a total of $1364.40. Upon receipt of the complaint CCC contacted [redacted] regarding [redacted]...
[redacted]'s claim that he had not received a statement from their office. [redacted] concurred that they had not sent [redacted] a statement on any of these 4 accounts. As this is not their normal practice they are writing off the balances, total of $1364.40. [redacted] now has a zero balance for these 4 accounts and these 4 accounts are no longer in collection with CCC. The accounts were not reported to any credit reporting agency by CCC. If [redacted] has any additional questions or concerns he should call Patty O[redacted] Client Services Manager [redacted]. Sincerely, Daniel J H[redacted] Sr. President
See attached documentCONTROLLED CREDIT CORPORATION[redacted] December 3, 2015 Revdex.com1 E 4th Suite 600Cincinnati, OH 45202RE: Complaint ID# [redacted],Controlled Credit Corporation (CCC) has obtained itemized statements listing insurance payments and adjustments for both the paid date of service and the outstanding date of service that CCC is handling. These statements have been sent to [redacted] as he requested.According to the medical provider's billing office, services were provided on both 031415 and again on 031615. We questioned the duplication of one of the services on the 031615 date and it was explained that this service was ordered by the physician as a “comparison" which is common for services related to [redacted]'s diagnosis.We hope that this information will resolve [redacted]s questions regarding his services. If [redacted] has any additional questions or concerns he can contact Pat O[redacted] our Client Services Manager at [redacted].Daniel J. H[redacted] President[redacted] ** [redacted] ** ** [redacted]
[redacted]Address : P.O. Box 5154 • Cincinnati, Ohio 45205 || Phone : (513) 921 - 7584 || Fax : (513) 921 - 6995www.controlled credit.com
CCC
is happy to review and respond to this dispute but we are unable to do
so without some identifying information that will allow us to locate the
account. Please provide your full name and/or patient's name and if
possible the account number so that your dispute can addressed. Daniel *...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank CCC for a quick and favorable resolution to this issue.
Regards,
[redacted]
Country Stove Patio & Spa 6669 Royalton Rd North Royalton, OH 44133 Revdex.com Serving Greater Cleveland 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115 Dear Ms. [redacted], We have received your letter regarding our service call at Bill [redacted]’s home. Mr. [redacted] called to schedule service...
on 5/26/2017. The service call was scheduled for 6/12/2017. Mr. [redacted] called for service on his Direct Vent Gas Fireplace. We were told that this unit had not been serviced for many years. He requested the service since he was preparing his home for sale. When our service technician arrived, he checked the operation of the fireplace and removed the fixed glass panel on the face of the fireplace. He then laid the glass on the tarp on the floor to clean it. When he finished cleaning the glass, he raised it up to put the glass back on the fireplace and the glass shattered in his hands. It was not mounted or dropped. It is not uncommon for the glass on these types of units to have small fractures and cracks from years of use without any preventative maintenance done on them. When this happened, the owner of Country Stove got a price for the replacement glass and called Mr. [redacted] with the price. Over the phone Mr. [redacted] and the owner agreed to share the price of the replacement and it was discounted by $100. This was selling the glass at cost. We also did not charge over $150 service fee to return to replace the glass. At the time of that conversation, Mr. [redacted] agreed that was fair. When the glass came in, we called Mr. [redacted] and scheduled a time to install the replacement. At no time prior to receiving the Revdex.com claim did we receive any sort of complaint from Mr. [redacted] about the service or having to pay for the replacement glass. The technician has told us that at the time of the service call, Darla [redacted] was not present. Mr. [redacted] was at home at the time, but was in and out of the room during the service call. The technician said that a girl, presumably their daughter and a friend were in an adjoining room and not present. We do not believe that we are responsible for the glass breaking and do not feel reimbursing Mr. [redacted] is reasonable. Especially after both parties agreed on a solution. Sincerely, Dominic Federico Country Stove and Patio Owner
[redacted] had requested an itemized copy of the charges. An itemized statement has to come from the original creditor. Since the account has been placed in bad debt and assigned to Controlled Credit, the creditor had to remove the account from their active accounts receivable for accounting purposes. This transaction appears on the itemized statement as "Collector Writeoff - Credit" and can be misunderstood to mean there is a zero balance. The collection write off is the amount transferred to Controlled Credit and is still outstanding. There is no other itemized statement that can be sent. The statement does not show any payments that would have taken care of the amount due. I am not able to attach a copy of the statement due to privacy laws. If [redacted] has any other questions regarding the itemized statement provided he should call Patty O[redacted] Client Services Manager at [redacted]. Sincerely, Daniel J H[redacted] President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have not received the verification that they said they were sending and I was only treated on one day of service. For your reference, details of the offer I reviewed appear below.
I would consider the matter resolved if they would provide a detail accounting of the charges alleged that I owe including any and all insurance payments they received for the alleged dates of service.
Regards,
[redacted]
Controlled Credit Corporation (CCC) is representing [redacted] in the collection of 4 accounts. The accounts were listed with our office between October, 2015 and January, 2016 for a total of $1364.40. Upon receipt of the complaint CCC contacted [redacted] regarding [redacted]...
[redacted]'s claim that he had not received a statement from their office. [redacted] concurred that they had not sent [redacted] a statement on any of these 4 accounts. As this is not their normal practice they are writing off the balances, total of $1364.40. [redacted] now has a zero balance for these 4 accounts and these 4 accounts are no longer in collection with CCC. The accounts were not reported to any credit reporting agency by CCC. If [redacted] has any additional questions or concerns he should call Patty O[redacted] Client Services Manager [redacted]. Sincerely, Daniel J H[redacted] Sr. President
See attached documentCONTROLLED CREDIT CORPORATION[redacted] December 3, 2015 Revdex.com1 E 4th Suite 600Cincinnati, OH 45202RE: Complaint ID# [redacted],Controlled Credit Corporation (CCC) has obtained itemized statements listing insurance payments and adjustments for both the paid date of service and the outstanding date of service that CCC is handling. These statements have been sent to [redacted] as he requested.According to the medical provider's billing office, services were provided on both 031415 and again on 031615. We questioned the duplication of one of the services on the 031615 date and it was explained that this service was ordered by the physician as a “comparison" which is common for services related to [redacted]'s diagnosis.We hope that this information will resolve [redacted]s questions regarding his services. If [redacted] has any additional questions or concerns he can contact Pat O[redacted] our Client Services Manager at [redacted].Daniel J. H[redacted] President[redacted] ** [redacted] ** ** [redacted]
[redacted]Address : P.O. Box 5154 • Cincinnati, Ohio 45205 || Phone : (513) 921 - 7584 || Fax : (513) 921 - 6995www.controlled credit.com
CCC
is happy to review and respond to this dispute but we are unable to do
so without some identifying information that will allow us to locate the
account. Please provide your full name and/or patient's name and if
possible the account number so that your dispute can addressed. Daniel *...
H[redacted]PresidentControlled Credit Corporation
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank CCC for a quick and favorable resolution to this issue.
Regards,
[redacted]
Country Stove Patio & Spa 6669 Royalton Rd North Royalton, OH 44133 Revdex.com Serving Greater Cleveland 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115 Dear Ms. [redacted], We have received your letter regarding our service call at Bill [redacted]’s home. Mr. [redacted] called to schedule service...
on 5/26/2017. The service call was scheduled for 6/12/2017. Mr. [redacted] called for service on his Direct Vent Gas Fireplace. We were told that this unit had not been serviced for many years. He requested the service since he was preparing his home for sale. When our service technician arrived, he checked the operation of the fireplace and removed the fixed glass panel on the face of the fireplace. He then laid the glass on the tarp on the floor to clean it. When he finished cleaning the glass, he raised it up to put the glass back on the fireplace and the glass shattered in his hands. It was not mounted or dropped. It is not uncommon for the glass on these types of units to have small fractures and cracks from years of use without any preventative maintenance done on them. When this happened, the owner of Country Stove got a price for the replacement glass and called Mr. [redacted] with the price. Over the phone Mr. [redacted] and the owner agreed to share the price of the replacement and it was discounted by $100. This was selling the glass at cost. We also did not charge over $150 service fee to return to replace the glass. At the time of that conversation, Mr. [redacted] agreed that was fair. When the glass came in, we called Mr. [redacted] and scheduled a time to install the replacement. At no time prior to receiving the Revdex.com claim did we receive any sort of complaint from Mr. [redacted] about the service or having to pay for the replacement glass. The technician has told us that at the time of the service call, Darla [redacted] was not present. Mr. [redacted] was at home at the time, but was in and out of the room during the service call. The technician said that a girl, presumably their daughter and a friend were in an adjoining room and not present. We do not believe that we are responsible for the glass breaking and do not feel reimbursing Mr. [redacted] is reasonable. Especially after both parties agreed on a solution. Sincerely, Dominic Federico Country Stove and Patio Owner
[redacted] had requested an itemized copy of the charges. An itemized statement has to come from the original creditor. Since the account has been placed in bad debt and assigned to Controlled Credit, the creditor had to remove the account from their active accounts receivable for accounting purposes. This transaction appears on the itemized statement as "Collector Writeoff - Credit" and can be misunderstood to mean there is a zero balance. The collection write off is the amount transferred to Controlled Credit and is still outstanding. There is no other itemized statement that can be sent. The statement does not show any payments that would have taken care of the amount due. I am not able to attach a copy of the statement due to privacy laws. If [redacted] has any other questions regarding the itemized statement provided he should call Patty O[redacted] Client Services Manager at [redacted]. Sincerely, Daniel J H[redacted] President