Furniture was purchased for my mother The furniture began to tear/rip/become unsurfaced Leather furniture was bought from this store to include a warranty that was suppose to fix any issues with the furnitureIt was made by Ashley Furniture Industries , Inc Hwy West Bldg.# Ecru, MS USASerial # [redacted] My mother who is on a fixed income (senior citizen) spent over $for a sofa and loveseat that is now destroyed due to the fact that the company will not honor the warranty despite that fact that we provided pictures and filled out documents on the web site Our furniture claim [redacted] dealing with the Montage Furniture Services / CareTeamwas not accepted due to their determination that the destruction of the furniture was not covered under the warranty When the items were purchased, a warranty leaflet was not provided The damage that happened to the furniture was not done by my mother and the company refuses to send someone out
Request to return furniture that was delivered I purchased a sofa sectional January 31, The day of delivery, Feb13, we received a call that they did not have all the pieces (was told it would be weeks for the missing piece.) Ashley delivered the sectional incompleteI was not home at time of delivery and unfortunately my husband signed for the orderWe decided to change the set up of the sectional and no longer needed the missing piece along with a corner piece that was delivered (unusable at this point)I called within an hour to cancel the missing piece and see about returning the cornerI was told to call the number to cancel the missing pieceI immediately called their number and was told to call the store direct that their office did not handle thatAgain I called the store to talk to a managerI was told everyone was busy and to leave a number someone would call me back At 3pm the same day I called again This time I was able to speak to a man
We ordered and paid for furniture in MarchThey continue to push back the delivery date of our furniture, even though one piece is in stock I ordered a sofa and loveseat for $on March and were given a delivery date of April When I hadn't heard anything by the end of April, my wife called the storeThey quoted us a new delivery date of May for one piece and May for the otherWe told them we were moving to a different city on May and needed the furniture by thenWhen one piece (we are unsure which piece, as we have been told different things) was delivered to the store's warehouse, I went to the store to pick it upThey could not give me the item because the warehouse was closedI told the assistant manager, ***, that we were moving the next dayHe told me they would have it delivered to our new home at no additional chargeI received a call on May confirming a partial delivery for May I talked to ***, a store manager, later that same day (May
Company did not deliver furniture as promised and then delivered damaged furnitureSent me to collections after credit card comp issued charge back We bought a desk and file cabinet from Ashley on 7-1-- we were promised a delivery date that was changed on multiple occasionsAfter almost a month I began a credit card dispute and due to a lack of communication from the store the credit card issued a charge back in our favorThey did finally deliver the furniture and it was damagedI attempted resolution and the store sent a girl to the house time who advised me she could not repair the items and that the store policy was to continue sending her until after the year warranty was over and then I was out of luck - they would not replace the itemsThe charge back remained and the store never contacted me to pick up the damaged furnitureA year after the charge back I began receiving calls from Ashley advising me that I owed them $which we disputed time and time againT
We ordered and paid for furniture in MarchThey continue to push back the delivery date of our furniture, even though one piece is in stock
I ordered a sofa and loveseat for $on March and were given a delivery date of April When I hadn't heard anything by the end of April, my wife called the storeThey quoted us a new delivery date of May for one piece and May for the otherWe told them we were moving to a different city on May and needed the furniture by thenWhen one piece (we are unsure which piece, as we have been told different things) was delivered to the store's warehouse, I went to the store to pick it upThey could not give me the item because the warehouse was closedI told the assistant manager, ***, that we were moving the next dayHe told me they would have it delivered to our new home at no additional chargeI received a call on May confirming a partial delivery for May I talked to ***, a store manager, later that same day (May
Company did not deliver furniture as promised and then delivered damaged furnitureSent me to collections after credit card comp issued charge back
We bought a desk and file cabinet from Ashley on 7-1-- we were promised a delivery date that was changed on multiple occasionsAfter almost a month I began a credit card dispute and due to a lack of communication from the store the credit card issued a charge back in our favorThey did finally deliver the furniture and it was damagedI attempted resolution and the store sent a girl to the house time who advised me she could not repair the items and that the store policy was to continue sending her until after the year warranty was over and then I was out of luck - they would not replace the itemsThe charge back remained and the store never contacted me to pick up the damaged furnitureA year after the charge back I began receiving calls from Ashley advising me that I owed them $which we disputed time and time againT
We got king suppose to be tempurpedic mattress and tempur-pedic bases with head liftThey sent posterpedic instead of tempur pedic
We went to the store in prattville and bought paid down on two tempur pedic king mattresses with tempur pedic head liftsWhen we got the mattresses and lifts home the lifts where tempur pedic but the mattresses where the poster pedicWe had told them we did not want the posterpedic we only wanted the tempurpedic mattressesThey sent us the tempur pedic bases but the posterpedic mattressesWe have called the store and complained even called what they said was the home office and they were suppose to make it right even said they wouldn't sell the base of another bed with this mattress and told us they would get it fixed since 03-15-Then today they are saying that the manager said thats the ones we pickedWe even told the manager we didn't want those mattresses he remembered the conversation now he is saying he doesn'tWe have call
I purchased a King Fallon II Plet Sealy mattress set from Ashley Furniture Homestore in *** Alabama on September 6, The mattress set comes with a year manufacturing warranty In 2015, I contacted the manufacturing company regarding the mattress set as I was suffering from neck and back pain due to the mattress sinking on the sides and bulging in the middle The representative that I spoke with said there was only a year warranty on the mattress and there was nothing that they could do
As I continued to suffer from back, neck, and leg pain, I felt the need to attempt to contact the manufacturing company again On April 25, 2016, I contacted the manufacturing company and spoke with a representative from dsghome.com, who was very helpfulThe representative advised me to take pictures of the mattress and the tag located on the mattress and email them to her She also told me someone will contact me regarding a technician coming to my home to inspect the mattres
Request to return furniture that was delivered
I purchased a sofa sectional January 31, The day of delivery, Feb13, we received a call that they did not have all the pieces (was told it would be weeks for the missing piece.) Ashley delivered the sectional incompleteI was not home at time of delivery and unfortunately my husband signed for the orderWe decided to change the set up of the sectional and no longer needed the missing piece along with a corner piece that was delivered (unusable at this point)I called within an hour to cancel the missing piece and see about returning the cornerI was told to call the number to cancel the missing pieceI immediately called their number and was told to call the store direct that their office did not handle thatAgain I called the store to talk to a managerI was told everyone was busy and to leave a number someone would call me back At 3pm the same day I called again This time I was able to speak to a man
Furniture was purchased for my mother The furniture began to tear/rip/become unsurfaced
Leather furniture was bought from this store to include a warranty that was suppose to fix any issues with the furnitureIt was made by Ashley Furniture Industries , Inc Hwy West Bldg.#
Ecru, MS USASerial # *** My mother who is on a fixed income (senior citizen) spent over $for a sofa and loveseat that is now destroyed due to the fact that the company will not honor the warranty despite that fact that we provided pictures and filled out documents on the web site Our furniture claim *** dealing with the Montage Furniture Services / CareTeamwas not accepted due to their determination that the destruction of the furniture was not covered under the warranty When the items were purchased, a warranty leaflet was not provided The damage that happened to the furniture was not done by my mother and the company refuses to send someone out
Furniture was purchased for my mother The furniture began to tear/rip/become unsurfaced Leather furniture was bought from this store to include a warranty that was suppose to fix any issues with the furnitureIt was made by Ashley Furniture Industries , Inc Hwy West Bldg.# Ecru, MS USASerial # [redacted] My mother who is on a fixed income (senior citizen) spent over $for a sofa and loveseat that is now destroyed due to the fact that the company will not honor the warranty despite that fact that we provided pictures and filled out documents on the web site Our furniture claim [redacted] dealing with the Montage Furniture Services / CareTeamwas not accepted due to their determination that the destruction of the furniture was not covered under the warranty When the items were purchased, a warranty leaflet was not provided The damage that happened to the furniture was not done by my mother and the company refuses to send someone out
Request to return furniture that was delivered I purchased a sofa sectional January 31, The day of delivery, Feb13, we received a call that they did not have all the pieces (was told it would be weeks for the missing piece.) Ashley delivered the sectional incompleteI was not home at time of delivery and unfortunately my husband signed for the orderWe decided to change the set up of the sectional and no longer needed the missing piece along with a corner piece that was delivered (unusable at this point)I called within an hour to cancel the missing piece and see about returning the cornerI was told to call the number to cancel the missing pieceI immediately called their number and was told to call the store direct that their office did not handle thatAgain I called the store to talk to a managerI was told everyone was busy and to leave a number someone would call me back At 3pm the same day I called again This time I was able to speak to a man
We ordered and paid for furniture in MarchThey continue to push back the delivery date of our furniture, even though one piece is in stock I ordered a sofa and loveseat for $on March and were given a delivery date of April When I hadn't heard anything by the end of April, my wife called the storeThey quoted us a new delivery date of May for one piece and May for the otherWe told them we were moving to a different city on May and needed the furniture by thenWhen one piece (we are unsure which piece, as we have been told different things) was delivered to the store's warehouse, I went to the store to pick it upThey could not give me the item because the warehouse was closedI told the assistant manager, ***, that we were moving the next dayHe told me they would have it delivered to our new home at no additional chargeI received a call on May confirming a partial delivery for May I talked to ***, a store manager, later that same day (May
Company did not deliver furniture as promised and then delivered damaged furnitureSent me to collections after credit card comp issued charge back We bought a desk and file cabinet from Ashley on 7-1-- we were promised a delivery date that was changed on multiple occasionsAfter almost a month I began a credit card dispute and due to a lack of communication from the store the credit card issued a charge back in our favorThey did finally deliver the furniture and it was damagedI attempted resolution and the store sent a girl to the house time who advised me she could not repair the items and that the store policy was to continue sending her until after the year warranty was over and then I was out of luck - they would not replace the itemsThe charge back remained and the store never contacted me to pick up the damaged furnitureA year after the charge back I began receiving calls from Ashley advising me that I owed them $which we disputed time and time againT
We ordered and paid for furniture in MarchThey continue to push back the delivery date of our furniture, even though one piece is in stock
I ordered a sofa and loveseat for $on March and were given a delivery date of April When I hadn't heard anything by the end of April, my wife called the storeThey quoted us a new delivery date of May for one piece and May for the otherWe told them we were moving to a different city on May and needed the furniture by thenWhen one piece (we are unsure which piece, as we have been told different things) was delivered to the store's warehouse, I went to the store to pick it upThey could not give me the item because the warehouse was closedI told the assistant manager, ***, that we were moving the next dayHe told me they would have it delivered to our new home at no additional chargeI received a call on May confirming a partial delivery for May I talked to ***, a store manager, later that same day (May
Company did not deliver furniture as promised and then delivered damaged furnitureSent me to collections after credit card comp issued charge back
We bought a desk and file cabinet from Ashley on 7-1-- we were promised a delivery date that was changed on multiple occasionsAfter almost a month I began a credit card dispute and due to a lack of communication from the store the credit card issued a charge back in our favorThey did finally deliver the furniture and it was damagedI attempted resolution and the store sent a girl to the house time who advised me she could not repair the items and that the store policy was to continue sending her until after the year warranty was over and then I was out of luck - they would not replace the itemsThe charge back remained and the store never contacted me to pick up the damaged furnitureA year after the charge back I began receiving calls from Ashley advising me that I owed them $which we disputed time and time againT
We got king suppose to be tempurpedic mattress and tempur-pedic bases with head liftThey sent posterpedic instead of tempur pedic
We went to the store in prattville and bought paid down on two tempur pedic king mattresses with tempur pedic head liftsWhen we got the mattresses and lifts home the lifts where tempur pedic but the mattresses where the poster pedicWe had told them we did not want the posterpedic we only wanted the tempurpedic mattressesThey sent us the tempur pedic bases but the posterpedic mattressesWe have called the store and complained even called what they said was the home office and they were suppose to make it right even said they wouldn't sell the base of another bed with this mattress and told us they would get it fixed since 03-15-Then today they are saying that the manager said thats the ones we pickedWe even told the manager we didn't want those mattresses he remembered the conversation now he is saying he doesn'tWe have call
I purchased a King Fallon II Plet Sealy mattress set from Ashley Furniture Homestore in *** Alabama on September 6, The mattress set comes with a year manufacturing warranty In 2015, I contacted the manufacturing company regarding the mattress set as I was suffering from neck and back pain due to the mattress sinking on the sides and bulging in the middle The representative that I spoke with said there was only a year warranty on the mattress and there was nothing that they could do
As I continued to suffer from back, neck, and leg pain, I felt the need to attempt to contact the manufacturing company again On April 25, 2016, I contacted the manufacturing company and spoke with a representative from dsghome.com, who was very helpfulThe representative advised me to take pictures of the mattress and the tag located on the mattress and email them to her She also told me someone will contact me regarding a technician coming to my home to inspect the mattres
Request to return furniture that was delivered
I purchased a sofa sectional January 31, The day of delivery, Feb13, we received a call that they did not have all the pieces (was told it would be weeks for the missing piece.) Ashley delivered the sectional incompleteI was not home at time of delivery and unfortunately my husband signed for the orderWe decided to change the set up of the sectional and no longer needed the missing piece along with a corner piece that was delivered (unusable at this point)I called within an hour to cancel the missing piece and see about returning the cornerI was told to call the number to cancel the missing pieceI immediately called their number and was told to call the store direct that their office did not handle thatAgain I called the store to talk to a managerI was told everyone was busy and to leave a number someone would call me back At 3pm the same day I called again This time I was able to speak to a man
Furniture was purchased for my mother The furniture began to tear/rip/become unsurfaced
Leather furniture was bought from this store to include a warranty that was suppose to fix any issues with the furnitureIt was made by Ashley Furniture Industries , Inc Hwy West Bldg.#
Ecru, MS USASerial # *** My mother who is on a fixed income (senior citizen) spent over $for a sofa and loveseat that is now destroyed due to the fact that the company will not honor the warranty despite that fact that we provided pictures and filled out documents on the web site Our furniture claim *** dealing with the Montage Furniture Services / CareTeamwas not accepted due to their determination that the destruction of the furniture was not covered under the warranty When the items were purchased, a warranty leaflet was not provided The damage that happened to the furniture was not done by my mother and the company refuses to send someone out