Country Time Shops, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It's sad you guys can't hold to your word on your websiteWe will take the $2,I will continue to advertise the sloppy work done and push for anyone to send their business elsewhereYou can't say satisfaction guaranteed when we have continued to complain about our issues with the sloppy work you guys didI should just contact a lawyerI hope you guys do not continue to conduct business this wayIt represents the company quite poorlyWe continue to kick ourselves for allowing your company to provide your business to us.
Regards,
Ted Gross

My apologizes for the problems this customer has hadfrom the information I got from my research today there was some confusion as to who was going to call who to reschedule the repairs or incomplete work correctionWe should have followed up regardlessMy understanding is we have an appointment
that was set today to get the issues resolvedIf this customer would like to call me directly I will do my best to work out some consideration for her inconvenienceMy direct line is ***Thanks *** ***
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My understanding is the job is complete and was done to contract specificationsI cannot reduce the price any farther than I haveMy offer stands at $2,000 Thanks *** *** EVP/Partner

Ms. [redacted] Sorry for the late response Per our records the terms of the release ( copy to follow) have been met. We are sorry we could not complete the project for this customer. We are in the business of building sunrooms. This was due to circumstances beyound our control. The set backs where not...

adaquate to complete the project per city code. I will further confirm that all monies have been forwarded to the customer $1,000 original deposit $2,500 for damages Thank you for your help in this matter [redacted] Statewide Remodeling

I have done the research at this end and here is what I have found. There were issues with the bath installation and some of them have not been corrected. There are parts on order that need to be replaced. Our project manager has stated that the customer was very frustrated with the issues and told...

him they did not want us back in the house? He also stated that they felt they paid too much for the project. We are not the low price provider but will do everything we can to make our customers happy. Any open issues will be corrected if the customer will give us the oppertunity to do so. Also in light of the mistakes we have made on the project I will refund the customer $2,000 for their inconvience. When we make mistakes we don't hide from it we correct it. This refund is a good faith jestur to show that our concern is more than lip service. If the customer would like to discuss with me my direct line is [redacted]. I am in & out of the office but return all calls promptly.

I have spoken with our production manager in Austin who has informed me that there where delays in getting back with the customer. We have determined in our opinion that the leak is originating around the chimney and running down the roof beneath the flashing we installed when we built the job...

in 2012. I suggest this customer contact a reputable roofing company to come do an inspection on the area around the chimney and determine if this is or is not the origin of the leak. If it is the customer should have it fixed at their expense. If it is coming below at the point of our attachment to the roof of our sunroom Statewide will pay for inspection and make necessary repairs.  Again my apologizes for the slow response [redacted] EVP/Partner

My understanding is we have corrected all issues to this customers satisfaction and are waiting for the city inspector to sign off with the finale approval. My apologies for the slow response