I have done the research at this end and here is what I have foundThere were issues with the bath installation and some of them have not been correctedThere are parts on order that need to be replacedOur project manager has stated that the customer was very frustrated with the issues and told him they did not want us back in the house? He also stated that they felt they paid too much for the projectWe are not the low price provider but will do everything we can to make our customers happyAny open issues will be corrected if the customer will give us the oppertunity to do soAlso in light of the mistakes we have made on the project I will refund the customer $2,for their inconvienceWhen we make mistakes we don't hide from it we correct itThis refund is a good faith jestur to show that our concern is more than lip serviceIf the customer would like to discuss with me my direct line is [redacted] I am in & out of the office but return all calls promptly
I have done the research at this end and here is what I have foundThere were issues with the bath installation and some of them have not been correctedThere are parts on order that need to be replacedOur project manager has stated that the customer was very frustrated with the issues and told him they did not want us back in the house? He also stated that they felt they paid too much for the projectWe are not the low price provider but will do everything we can to make our customers happyAny open issues will be corrected if the customer will give us the oppertunity to do soAlso in light of the mistakes we have made on the project I will refund the customer $2,for their inconvienceWhen we make mistakes we don't hide from it we correct itThis refund is a good faith jestur to show that our concern is more than lip serviceIf the customer would like to discuss with me my direct line is [redacted] I am in & out of the office but return all calls promptly