The customer brought in the parts loose and did not tell us what type of vehicle it was for The bearing was not the right part and there was no way for us to know this since we did not have vehicle information We believe the bearing did not have an encoder because we did not see the black ring which would have been obvious to see When the part was put on the car, the bearing can be ruined if the hub is not properly torqued to manufacturers specifications Our policy is that we can not warranty any parts that we did not provide to the customer
I spoke to the technician who worked on the vehicle and the manager of the store and they informed me that the customer brought the steering knuckle and the hub bearing into the store loose The technician removed the old hub bearing and installed the customers supplied part the same way as
the old one was installed in the original assembly We refunded the customer the money that he spent at the store We can not warranty parts and the labor on parts that we did not purchase from our vendors If customers allow us to perform the complete service with parts and labor, we are familiar with the parts supplied by our vendors and know that they are quality parts that are free from manufacturers defects If the parts are brought in by the customer we can not offer a warranty because we do not know where the parts came from and the quality of the parts We did not have the car in the shop and where unable to diagnose the vehicle We do not believe the work was done improperly based on the parts the customer brought in We have already refunded the customer the money that he spent on the labor
No, your employee was not truthful when he said he installed the bearing the same wayHe told me this,"I did not see an encoder ring so I thought it was universal and could go on either way"So given that information we know it's a 50/chance he got it rightwhen I brought it back to have the abs light and traction control looked at he told me he ran the codes and he believes the sensor is not picking up the magnetic ring because he believes it has no ringI ordered the part again, inspected and took pictures of the proof this bearing does have the encoder ringI attached the pictures which prove the bearing had the encoder ringYes I received the refund on the labor I spent there, but I now have to buy a new bearing and do the job againI'm not asking for a warranty on the partI'm asking for your company to own up to its incompetent mistakes, show some integrity and make it right
I am not sure about the conversation you had with my employee but I will pay you the because he no longer works for us! But I ask that you remove your negative review on YELP! and any other cites you have posted on and do not do another negative reviews in the future thanks! Please contact me on my cell phone ###-###-#### ***
The response from Big O Tires is entirely unsatisfactory. It focuses mostly on the price increase, which is not the main issue here but even so the respondent somehow manages to misrepresent that as well. As I clearly stated in my complaint, when I showed up at the store, the person said it was going to be $5 more per tire for an increase of $20. So, clearly the $130 quote was including tax and shop fees. But that's not the main point. The main thing is that the person employed by Big O I cited in my original complaint clearly acknowledged that it was damage to a couple of the wheels (I showed him that the previous damage was on only one wheel too, so that's a non-issue). That's why he said that his "wheel-guy" will call me directly to look at/fix the damage, which he repeats the next two times I contact him. The damage to my wheels and the lack of follow-through is the issue and that's why I am seeking compensation.
We are sorry to hear that Mr. [redacted] was not satisfied with the work done on 8/19/2015 on his Camaro. Mr [redacted] purchased tires elsewhere and had them shipped to Big O Tires for us to install. Apparently, he was quoted $130 for the installation. According to the invoice he was...
charged $140 for the installation. The additional $12.09 was for shop supplies and sales tax. Those items would have been added to the $130 price also, so the actual difference was $10 or $2.50 per tire. I'm not sure why he was charged $10 more unless it had something to do with the tire size, but we are sorry there was a discrepancy. Our invoice from 8/19 indicates there was some damage to the wheels prior to the service so it is difficult for us to determine when they may have been damaged. We would be happy to refund Mr. [redacted] the $152.09 he paid on 8/19 since he was not satisfied with the service he received.Sincerely,[redacted]Big O Tires
Consumer sent the following update:Hi [redacted],This issue has been resolved. I have received a check from Stan roofing for the disputed amount. Thanks for your help, and have a happy new year![redacted]
[redacted] came in for an oil change on 4/4/17 for her Ford Focus. Our records indicate the vehicle had 109,193 miles at that time and that we completed the oil change, set the tire pressure at 34 front and rear and torqued the wheels to 94. When she brought the car back on...
6/9/2017 the vehicle had approximately 114,000 miles on it. Jeremy Vega, Manager, inspected the vehicle and found that the wheel studs on the front driver side were sheared off from what appears to be impact to the wheel. There were no signs of the lug nut being over or under tightened and the holes in the rim did not show any signs of wear from a loose lug nut. The other three tires were checked and all were at proper torque specifications. If the lug nuts would have been loose or over tightened, they would have come off well before the approximately 5,000 miles/2months that were put on the car since the last oil change. Based on Jeremy Vega's 10 plus years of experience in the automotive industry, he believes the wheel came off due to an impact or collision to the wheel on the driver side and that Big O Tires is not responsible for this incident to Ms. [redacted]s vehicle.
Based on the inspection of the vehicle by the Manager, the information and torque specs on the invoice and the length of time/miles that passed since the oil change, we do not believe we are at fault for the incident that occurred to the customers vehicle.We have no way of knowing if anyone else worked on the car or tampered with it after the oil change in April. We believe that what Ms. [redacted] is asking for is excessive. We may be willing to compromise as a measure of goodwill for a lesser amount.
The oil change was on 4/14/2017 and at arrival on 6/9/2017 there were 112,000 miles on the car. There is a lug nut missing on another tire and the collision center that evaluated the damage to the car found that the holes on the tire were oblong due to the studs moving around. There was no collision that occurred and I hit nothing to cause the tire to fall off. Pictures are attached if the lug nut missing on another tire as well. The care has been totaled by the collision center and now I am with no car due to this accident.
The customer brought in the parts loose and did not tell us what type of vehicle it was for The bearing was not the right part and there was no way for us to know this since we did not have vehicle information We believe the bearing did not have an encoder because we did not see the black ring which would have been obvious to see When the part was put on the car, the bearing can be ruined if the hub is not properly torqued to manufacturers specifications Our policy is that we can not warranty any parts that we did not provide to the customer
I spoke to the technician who worked on the vehicle and the manager of the store and they informed me that the customer brought the steering knuckle and the hub bearing into the store loose The technician removed the old hub bearing and installed the customers supplied part the same way as
the old one was installed in the original assembly We refunded the customer the money that he spent at the store We can not warranty parts and the labor on parts that we did not purchase from our vendors If customers allow us to perform the complete service with parts and labor, we are familiar with the parts supplied by our vendors and know that they are quality parts that are free from manufacturers defects If the parts are brought in by the customer we can not offer a warranty because we do not know where the parts came from and the quality of the parts We did not have the car in the shop and where unable to diagnose the vehicle We do not believe the work was done improperly based on the parts the customer brought in We have already refunded the customer the money that he spent on the labor
No, your employee was not truthful when he said he installed the bearing the same wayHe told me this,"I did not see an encoder ring so I thought it was universal and could go on either way"So given that information we know it's a 50/chance he got it rightwhen I brought it back to have the abs light and traction control looked at he told me he ran the codes and he believes the sensor is not picking up the magnetic ring because he believes it has no ringI ordered the part again, inspected and took pictures of the proof this bearing does have the encoder ringI attached the pictures which prove the bearing had the encoder ringYes I received the refund on the labor I spent there, but I now have to buy a new bearing and do the job againI'm not asking for a warranty on the partI'm asking for your company to own up to its incompetent mistakes, show some integrity and make it right
I am not sure about the conversation you had with my employee but I will pay you the because he no longer works for us! But I ask that you remove your negative review on YELP! and any other cites you have posted on and do not do another negative reviews in the future thanks! Please contact me on my cell phone ###-###-#### ***
The response from Big O Tires is entirely unsatisfactory. It focuses mostly on the price increase, which is not the main issue here but even so the respondent somehow manages to misrepresent that as well. As I clearly stated in my complaint, when I showed up at the store, the person said it was going to be $5 more per tire for an increase of $20. So, clearly the $130 quote was including tax and shop fees. But that's not the main point. The main thing is that the person employed by Big O I cited in my original complaint clearly acknowledged that it was damage to a couple of the wheels (I showed him that the previous damage was on only one wheel too, so that's a non-issue). That's why he said that his "wheel-guy" will call me directly to look at/fix the damage, which he repeats the next two times I contact him. The damage to my wheels and the lack of follow-through is the issue and that's why I am seeking compensation.
We are sorry to hear that Mr. [redacted] was not satisfied with the work done on 8/19/2015 on his Camaro. Mr [redacted] purchased tires elsewhere and had them shipped to Big O Tires for us to install. Apparently, he was quoted $130 for the installation. According to the invoice he was...
charged $140 for the installation. The additional $12.09 was for shop supplies and sales tax. Those items would have been added to the $130 price also, so the actual difference was $10 or $2.50 per tire. I'm not sure why he was charged $10 more unless it had something to do with the tire size, but we are sorry there was a discrepancy. Our invoice from 8/19 indicates there was some damage to the wheels prior to the service so it is difficult for us to determine when they may have been damaged. We would be happy to refund Mr. [redacted] the $152.09 he paid on 8/19 since he was not satisfied with the service he received.Sincerely,[redacted]Big O Tires
Consumer sent the following update:Hi [redacted],This issue has been resolved. I have received a check from Stan roofing for the disputed amount. Thanks for your help, and have a happy new year![redacted]
[redacted] came in for an oil change on 4/4/17 for her Ford Focus. Our records indicate the vehicle had 109,193 miles at that time and that we completed the oil change, set the tire pressure at 34 front and rear and torqued the wheels to 94. When she brought the car back on...
6/9/2017 the vehicle had approximately 114,000 miles on it. Jeremy Vega, Manager, inspected the vehicle and found that the wheel studs on the front driver side were sheared off from what appears to be impact to the wheel. There were no signs of the lug nut being over or under tightened and the holes in the rim did not show any signs of wear from a loose lug nut. The other three tires were checked and all were at proper torque specifications. If the lug nuts would have been loose or over tightened, they would have come off well before the approximately 5,000 miles/2months that were put on the car since the last oil change. Based on Jeremy Vega's 10 plus years of experience in the automotive industry, he believes the wheel came off due to an impact or collision to the wheel on the driver side and that Big O Tires is not responsible for this incident to Ms. [redacted]s vehicle.
Based on the inspection of the vehicle by the Manager, the information and torque specs on the invoice and the length of time/miles that passed since the oil change, we do not believe we are at fault for the incident that occurred to the customers vehicle.We have no way of knowing if anyone else worked on the car or tampered with it after the oil change in April. We believe that what Ms. [redacted] is asking for is excessive. We may be willing to compromise as a measure of goodwill for a lesser amount.
The oil change was on 4/14/2017 and at arrival on 6/9/2017 there were 112,000 miles on the car. There is a lug nut missing on another tire and the collision center that evaluated the damage to the car found that the holes on the tire were oblong due to the studs moving around. There was no collision that occurred and I hit nothing to cause the tire to fall off. Pictures are attached if the lug nut missing on another tire as well. The care has been totaled by the collision center and now I am with no car due to this accident.