Country Visions

The response from Big O Tires is entirely unsatisfactoryIt focuses mostly on the price increase, which is not the main issue here but even so the respondent somehow manages to misrepresent that as wellAs I clearly stated in my complaint, when I showed up at the store, the person said it was going to be $more per tire for an increase of $So, clearly the $quote was including tax and shop feesBut that's not the main pointThe main thing is that the person employed by Big O I cited in my original complaint clearly acknowledged that it was damage to a couple of the wheels (I showed him that the previous damage was on only one wheel too, so that's a non-issue)That's why he said that his "wheel-guy" will call me directly to look at/fix the damage, which he repeats the next two times I contact himThe damage to my wheels and the lack of follow-through is the issue and that's why I am seeking compensation

We are sorry to hear that Mr [redacted] was not satisfied with the work done on 8/19/on his Camaro Mr [redacted] purchased tires elsewhere and had them shipped to Big O Tires for us to install Apparently, he was quoted $for the installation According to the invoice he was charged $for the installation The additional $was for shop supplies and sales taxThose items would have been added to the $price also, so the actual difference was $or $per tire I'm not sure why he was charged $more unless it had something to do with the tire size, but we are sorry there was a discrepancy Our invoice from 8/indicates there was some damage to the wheels prior to the service so it is difficult for us to determine when they may have been damaged We would be happy to refund Mr [redacted] the $he paid on 8/since he was not satisfied with the service he received.Sincerely, [redacted] Big O Tires

Tilted Kilt - Cleveland HORRIBLE CUSTOMER SERVICE A friend called to ask about places to park and the hostess suggested we park in the garage above the building since parking is validatedWhen leaving the restaurant the parking attendant tried to charge us even though we had validated ticketsAfter calling and speaking to the manager, Dan, he came out to the parking garage and proceeded to argue with us aggressively and accuse us of trying to skip out on our tab and not pay for drinks even though I tried to show him our receiptHe confused us with another group of African American patrons that were at the restaurantHe kept saying to my friend, "You and your boyfriend were..." but there were only two of us and we're both womenAfter trying to get further clarification and explaining the situation to Dan, no resolution was made and he stormed off, told the parking attendant to revoke our validation (after the attendant told us it would be $8) and made us pay full priceNever again will I visit or suggest it to anyone else and I work a block away from the restaurantDon't waste your money, spend it where you'll be respected as a customer

Consumer sent the following update:Hi [redacted] ,This issue has been resolvedI have received a check from Stan roofing for the disputed amountThanks for your help, and have a happy new year! [redacted]

The oil change was on 4/14/2017 and at arrival on 6/9/2017 there were 112,000 miles on the car. There is a lug nut missing on another tire and the collision center that evaluated the damage to the car found that the holes on the tire were oblong due to the studs moving around. There was no collision that occurred and I hit nothing to cause the tire to fall off. Pictures are attached if the lug nut missing on another tire as well. The care has been totaled by the collision center and now I am with no car due to this accident.

[redacted] came in for an oil change on 4/4/for her Ford Focus Our records indicate the vehicle had 109,miles at that time and that we completed the oil change, set the tire pressure at front and rear and torqued the wheels to When she brought the car back on 6/9/the vehicle had approximately 114,miles on it Jeremy Vega, Manager, inspected the vehicle and found that the wheel studs on the front driver side were sheared off from what appears to be impact to the wheel There were no signs of the lug nut being over or under tightened and the holes in the rim did not show any signs of wear from a loose lug nut The other three tires were checked and all were at proper torque specifications If the lug nuts would have been loose or over tightened, they would have come off well before the approximately 5,miles/2months that were put on the car since the last oil change Based on Jeremy Vega's plus years of experience in the automotive industry, he believes the wheel came off due to an impact or collision to the wheel on the driver side and that Big O Tires is not responsible for this incident to Ms [redacted] s vehicle

Based on the inspection of the vehicle by the Manager, the information and torque specs on the invoice and the length of time/miles that passed since the oil change, we do not believe we are at fault for the incident that occurred to the customers vehicle.We have no way of knowing if anyone else worked on the car or tampered with it after the oil change in April We believe that what Ms [redacted] is asking for is excessive We may be willing to compromise as a measure of goodwill for a lesser amount

Tilted Kilt - Cleveland
HORRIBLE CUSTOMER SERVICE
A friend called to ask about places to park and the hostess suggested we park in the garage above the building since parking is validated. When leaving the restaurant the parking attendant tried to charge us even though we had validated tickets. After calling and speaking to the manager, Dan, he came out to the parking garage and proceeded to argue with us aggressively and accuse us of trying to skip out on our tab and not pay for drinks even though I tried to show him our receipt. He confused us with another group of African American patrons that were at the restaurant. He kept saying to my friend, "You and your boyfriend were..." but there were only two of us and we're both women. After trying to get further clarification and explaining the situation to Dan, no resolution was made and he stormed off, told the parking attendant to revoke our validation (after the attendant told us it would be $8) and made us pay full price. Never again will I visit or suggest it to anyone else and I work a block away from the restaurant. Don't waste your money, spend it where you'll be respected as a customer.