The business has responded Please see below:As part of the admission to our paintball facility we include free refills of customer air tanksThese tanks are used to propel the paintballsOur staff fill hundreds of these tanks on a regular basis and are properly trained in the procedures to due soOur staff followed proper procedures in filling this COtankThe COtanks are filled through a process of chilling the tank so liquid COcan flow into itThe valve on the tank has a pin valve on it to hold the COinInside this valve is a spring and a rubber gasket to hold the COinThese parts are inside the valve and are not touched nor accessible to our staffThese parts fatigue and break as wear and tear of filling and using the tank on the paint gunThese valves are often broken straight out of the box when new, due to poor manufacturingWe sell our own COtanks and have found this to be true on many occasionsThis tank was filled by our staff, and did not hold the CObecause one or both of these internal parts malfunctioned inside the tankThis customer indicated that we broke the tank by overfilling itThe COtank has a burst disk on the valve in case of overfillingThe disk would pop open or "burst" if the tank was over pressurized to prevent an accidentThis disk did not 'burst' when we filled the tank, indicating it was properly filled by our staffTherefore the customers claim is untrueWhen the tank was removed from the fill station the COrushed out of the tip of the valve, which is the result of internal parts malfunctioningThe COtank did not break from overfilling, it malfunctioned from the internal parts, mentioned above, failingThe customer also stated that this paint gun and COtank were newIf this was indeed the case, and since the tank's internal parts malfunctioned when we filled it, in a new condition, this would be the responsibility of the manufacturer of the COtankI told this to the customer and explained it was not our company policy to re place COtanks due to internal problems we have no control overThe tank should be returned to the place where it was purchasedThe customer also states that I said the gun was broken and that they should return itI said nothing about the gun being broken, only that the COtank was broken and should be returned to the manufacturerThe paint gun was not an issueI clearly explained our company policy to this customer and the cause of the malfunction to the COtank, it was not done in a humiliating mannerI understand the customer's frustration, but it should be directed at the manufacturer of the COtank not Liberty PaintballI stand by our company policy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The manager is obviously the expert in this case and had he explained it this way to me and the owner of the paintball gun I would have just advised him to take it back to the store where he bought it from originallyThe manager was rude and unreceptive and just wanted to shoo us awayAs anybody would have done, my friend was extremely upset with that fact that he passed the paintball gun in Perfect condition to the staff and got it back broken and simply being told it broke and then being told by a manager it's not his problem over and over againHe can not say I provided information as he did in the previous statement because this was a brand new item, it was in perfect condition when the staff received it and the staff returned it faultyFinally, the manager DID NOT give this kind of explanation to me or the owner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The manager is obviously the expert in this case and had he explained it this way to me and the owner of the paintball gun I would have just advised him to take it back to the store where he bought it from originallyThe manager was rude and unreceptive and just wanted to shoo us awayAs anybody would have done, my friend was extremely upset with that fact that he passed the paintball gun in Perfect condition to the staff and got it back broken and simply being told it broke and then being told by a manager it's not his problem over and over againHe can not say I provided information as he did in the previous statement because this was a brand new item, it was in perfect condition when the staff received it and the staff returned it faulty. Finally, the manager DID NOT give this kind of explanation to me or the owner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded Please see below:As part of the admission to our paintball facility we include free refills of customer air tanksThese tanks are used to propel the paintballsOur staff fill hundreds of these tanks on a regular basis and are properly trained in the procedures to
due soOur staff followed proper procedures in filling this COtankThe COtanks are filled through a process of chilling the tank so liquid COcan flow into itThe valve on the tank has a pin valve on it to hold the COinInside this valve is a spring and a rubber gasket to hold the COinThese parts are inside the valve and are not touched nor accessible to our staffThese parts fatigue and break as wear and tear of filling and using the tank on the paint gunThese valves are often broken straight out of the box when new, due to poor manufacturingWe sell our own COtanks and have found this to be true on many occasionsThis tank was filled by our staff, and did not hold the CObecause one or both of these internal parts malfunctioned inside the tankThis customer indicated that we broke the tank by overfilling itThe COtank has a burst disk on the valve in case of overfillingThe disk would pop open or "burst" if the tank was over pressurized to prevent an accidentThis disk did not 'burst' when we filled the tank, indicating it was properly filled by our staffTherefore the customers claim is untrueWhen the tank was removed from the fill station the COrushed out of the tip of the valve, which is the result of internal parts malfunctioningThe COtank did not break from overfilling, it malfunctioned from the internal parts, mentioned above, failingThe customer also stated that this paint gun and COtank were newIf this was indeed the case, and since the tank's internal parts malfunctioned when we filled it, in a new condition, this would be the responsibility of the manufacturer of the COtankI told this to the customer and explained it was not our company policy to re place COtanks due to internal problems we have no control overThe tank should be returned to the place where it was purchasedThe customer also states that I said the gun was broken and that they should return itI said nothing about the gun being broken, only that the COtank was broken and should be returned to the manufacturerThe paint gun was not an issueI clearly explained our company policy to this customer and the cause of the malfunction to the COtank, it was not done in a humiliating mannerI understand the customer's frustration, but it should be directed at the manufacturer of the COtank not Liberty PaintballI stand by our company policy
The business has responded Please see below:As part of the admission to our paintball facility we include free refills of customer air tanksThese tanks are used to propel the paintballsOur staff fill hundreds of these tanks on a regular basis and are properly trained in the procedures to due soOur staff followed proper procedures in filling this COtankThe COtanks are filled through a process of chilling the tank so liquid COcan flow into itThe valve on the tank has a pin valve on it to hold the COinInside this valve is a spring and a rubber gasket to hold the COinThese parts are inside the valve and are not touched nor accessible to our staffThese parts fatigue and break as wear and tear of filling and using the tank on the paint gunThese valves are often broken straight out of the box when new, due to poor manufacturingWe sell our own COtanks and have found this to be true on many occasionsThis tank was filled by our staff, and did not hold the CObecause one or both of these internal parts malfunctioned inside the tankThis customer indicated that we broke the tank by overfilling itThe COtank has a burst disk on the valve in case of overfillingThe disk would pop open or "burst" if the tank was over pressurized to prevent an accidentThis disk did not 'burst' when we filled the tank, indicating it was properly filled by our staffTherefore the customers claim is untrueWhen the tank was removed from the fill station the COrushed out of the tip of the valve, which is the result of internal parts malfunctioningThe COtank did not break from overfilling, it malfunctioned from the internal parts, mentioned above, failingThe customer also stated that this paint gun and COtank were newIf this was indeed the case, and since the tank's internal parts malfunctioned when we filled it, in a new condition, this would be the responsibility of the manufacturer of the COtankI told this to the customer and explained it was not our company policy to re place COtanks due to internal problems we have no control overThe tank should be returned to the place where it was purchasedThe customer also states that I said the gun was broken and that they should return itI said nothing about the gun being broken, only that the COtank was broken and should be returned to the manufacturerThe paint gun was not an issueI clearly explained our company policy to this customer and the cause of the malfunction to the COtank, it was not done in a humiliating mannerI understand the customer's frustration, but it should be directed at the manufacturer of the COtank not Liberty PaintballI stand by our company policy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The manager is obviously the expert in this case and had he explained it this way to me and the owner of the paintball gun I would have just advised him to take it back to the store where he bought it from originallyThe manager was rude and unreceptive and just wanted to shoo us awayAs anybody would have done, my friend was extremely upset with that fact that he passed the paintball gun in Perfect condition to the staff and got it back broken and simply being told it broke and then being told by a manager it's not his problem over and over againHe can not say I provided information as he did in the previous statement because this was a brand new item, it was in perfect condition when the staff received it and the staff returned it faultyFinally, the manager DID NOT give this kind of explanation to me or the owner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The manager is obviously the expert in this case and had he explained it this way to me and the owner of the paintball gun I would have just advised him to take it back to the store where he bought it from originallyThe manager was rude and unreceptive and just wanted to shoo us awayAs anybody would have done, my friend was extremely upset with that fact that he passed the paintball gun in Perfect condition to the staff and got it back broken and simply being told it broke and then being told by a manager it's not his problem over and over againHe can not say I provided information as he did in the previous statement because this was a brand new item, it was in perfect condition when the staff received it and the staff returned it faulty. Finally, the manager DID NOT give this kind of explanation to me or the owner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded Please see below:As part of the admission to our paintball facility we include free refills of customer air tanksThese tanks are used to propel the paintballsOur staff fill hundreds of these tanks on a regular basis and are properly trained in the procedures to
due soOur staff followed proper procedures in filling this COtankThe COtanks are filled through a process of chilling the tank so liquid COcan flow into itThe valve on the tank has a pin valve on it to hold the COinInside this valve is a spring and a rubber gasket to hold the COinThese parts are inside the valve and are not touched nor accessible to our staffThese parts fatigue and break as wear and tear of filling and using the tank on the paint gunThese valves are often broken straight out of the box when new, due to poor manufacturingWe sell our own COtanks and have found this to be true on many occasionsThis tank was filled by our staff, and did not hold the CObecause one or both of these internal parts malfunctioned inside the tankThis customer indicated that we broke the tank by overfilling itThe COtank has a burst disk on the valve in case of overfillingThe disk would pop open or "burst" if the tank was over pressurized to prevent an accidentThis disk did not 'burst' when we filled the tank, indicating it was properly filled by our staffTherefore the customers claim is untrueWhen the tank was removed from the fill station the COrushed out of the tip of the valve, which is the result of internal parts malfunctioningThe COtank did not break from overfilling, it malfunctioned from the internal parts, mentioned above, failingThe customer also stated that this paint gun and COtank were newIf this was indeed the case, and since the tank's internal parts malfunctioned when we filled it, in a new condition, this would be the responsibility of the manufacturer of the COtankI told this to the customer and explained it was not our company policy to re place COtanks due to internal problems we have no control overThe tank should be returned to the place where it was purchasedThe customer also states that I said the gun was broken and that they should return itI said nothing about the gun being broken, only that the COtank was broken and should be returned to the manufacturerThe paint gun was not an issueI clearly explained our company policy to this customer and the cause of the malfunction to the COtank, it was not done in a humiliating mannerI understand the customer's frustration, but it should be directed at the manufacturer of the COtank not Liberty PaintballI stand by our company policy