Hi, *** - Thank you for sharing your feedbackI sincerely apologize for the delayed response on our endSlideBelts has experienced a large influx of orders, which has resulted in a backlog of customer service tickets in our systemWe're working as quickly as possible to get through our
emails and we're actively working on expanding our team so we can get back to the high level of customer service that we can be proud of. Regarding your complaint, a Winged Black Buckle was packed and sent out to you yesterday afternoonThe tracking information says it should be arriving at your address on Friday. Again, I sincerely apologize for the negative experience you had with our companyWe will use this experience to keep improving.***
***
Hi, *** -Thank you for sharing your feedbackI am sorry for the delay in communicating with youAs this is our busiest time of the year, we've experienced a large influx of orders, as well as customer service ticketsWe're actively working on expanding our team so we can continue to provide
a high level of guest service, even during busy times like this. Regarding your complaint, we apologize for the delayed communication on our endAs I mentioned above, we've been experiencing a high volume of emails which caused your communications to be buried in our customer service systemI've been told that Josh has spoken with you and has taken care of your issue for you. Again, we do sincerely apologize for the negative experience you've had with us up to this pointIt certainly isn't representative of our level of customer service, but we'll use this experience to keep improving.Thank you!***
Good morning,We sincerely apologize for any frustrations and inconveniences our delayed response time may have causedWe have had a higher than volume of emails and calls recently which has caused us to fall slightly behindHowever, I want to assure you that we are working hard to get
caught up and we are making great progressI was able to see that one of our Guest Service Guru's spoke with you yesterday over the phone and was able to get a new Gunmetal Buckle sent out to youWe have also emailed you in regards to this as wellAgain, we sincerely apologize for any frustrationsIf you need anything further please do not hesitate to reach back out to us.***
Hi ***, I want to begin by sincerely apologizing for the lack of response to your original emailsAlthough there is no excuse for this: we are a small team here and have had a large influx of emails following the holiday season causing us to fall behindHowever, we are working hard
and making good progress to reach our previous high-quality guest service that you deserve. I completely understand your frustration with the level of service you received We take full responsibility for the situationOur Guest Service team's efforts, in this case, clearly were insufficient and in this regard we failed. We have already emailed you directly, in case you haven’t received our email please check your spam folderThe email is regarding how we have taken care of your issueWe have shipped an Animal-Friendly Mocha belt with a Brass BuckleIn that order, we also included our belt hanger free of chargeDon't worry about sending us back the extra black Animal-Friendly we sent you by mistakePlease feel free to keep it.We have also issued a full credit refund along with our sincerest apologyPlease be assured that we will do our best to make sure this type of situation won’t happen againThe tracking information for your order will be located on the link below: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=I would like to thank you for bringing this to our attentionIt will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone or email. Best Regards, *** *** Operation Manager ***@slidebelts.com *** ***
Hi there, I would like to begin by apologizing for any frustrationsWe would like to assure you that we did receive one voicemail from you on June 8th at 10:26am and tried returning your call on June 8th at 11:33amUnfortunately, when we tried to leave you a voicemail, your phone
did not allow us toWe then tried calling the telephone number you initially called us from however, we received a message that said the number was not accepting calls at that time. I was able to locate the order and shipping information regarding the new flashlight/firestarter that we sent out to you July 28thUSPS tracking information shows that the flashlight/firestarter was delivered on Monday, July 31st to the front desk/reception area at 11:45am to your attention at the address provided when you placed your order. We are happy to honor your request and have issued you a full refund to the means of payment used when purchasing your Survival Belt. Again, I apologize that we kept missing each other and that you have been unhappy with your experienceHowever, we do want to assure you that we did reach back out to you in order to resolve your concerns. Thank you for giving SlideBelts a try! We hope you have an excellent day!-SlideBelts
Hey [redacted] I first would like to apologize that we did not respond to your email in a timely manner. We are working hard and making good progress to reach our previous high-quality guest service that you deserve. We would be more than happy to send you a fresh Gunmetal Buckle. For the...
inconvenience this situation might of have caused you, we also provided you with a full refund of your purchase. The tracking information link for your exchange is located below:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Once again, I am very sorry that we left you hanging for so long. We do value you as a guest, and just want you to be happy with your belt. Please let us know if there is anything further that we can assist you on. Thank you [redacted] and have a wonderful weekend [redacted]
Hi, [redacted] - First of all, I do sincerely apologize for the delay on our end. As you can imagine, this is the busiest time of the year for us. As such, and because we're still a small team, our Operations team has gotten behind on orders and guest service tickets/phone calls. They've been...
working around the clock (even on Saturdays) to get caught up with all outstanding orders and tickets. With that being said, I certainly understand your frustration, however, I can assure you that we aren't ignoring you. I've checked your order in our system and it looks like your package is currently out for delivery and should arrive at your address some time this afternoon. Again, I'm sorry that our team wasn't able to get to your calls or emails fast enough, but your order is currently en route to your address and should arrive shortly. I can assure you that this is not representative of our normal level of guest service, and if you like your belt enough to give us another opportunity in the future, I can assure you that we'll use this experience as a way to improve and give you an excellent guest service experience the second time around. Thank you for your support of SlideBelts, [redacted]. We certainly appreciate your understanding and your patience with us during this busy time. Happy holidays! Best,[redacted]
Hi, [redacted] -Thank you for sharing your feedback, [redacted]. I'm sorry for the delayed response on our end. We have been experiencing a large influx of orders, which has resulted in a backlog of customer service tickets that our team is working to get caught up on as quickly as possible. We're...
actively working on expanding our team so we can continue to provide the high level of customer service that we're proud of. Regarding your complaint, I would be happy to assist you in a refund or exchange. I'm seeing conflicting complaints between Revdex.com and our customer service ticket system, so before I take any action can you please email me at [redacted] so I can most efficiently help you?Again, I apologize for the negative experience you've had. We'll use this feedback to continue improving.[redacted]
Hi [redacted], Thank you for reaching out to us and I sincerely apologize for the delay in our response time. We have had a huge influx of orders this holiday. Although we are a small team, we are working diligently to make sure we answer phone calls and emails in the order they were received. ...
It seems that you have received a faulty buckle and I will personally sent you a new Gunmetal Buckle so you're able to enjoy your SlideBelt! We truly appreciate your patience through this inconvenience and in waiting for your back-ordered item. Please have an amazing Holiday Season and don't hesitate to reach out with any further questions or comments in the future. Have a good day,[redacted]
Hi [redacted],Thank you [redacted] for sharing your feedback. I am sorry for the delay in communicating with you. SlideBelts has experienced a large influx of orders, therefore, in some instances, it is taking longer than normal to respond to guests. We're actively working on expanding our team so we can...
continue to provide a high level of guest service. We have already updated our product pages and other communications to our guests informing them, depending on the type of product purchased, some orders can take up to 8 weeks to arrive. I'm sorry that was not clearly communicated to you.We responded to your email on 2/5/16 and we processed a complete refund of $64.50 for your purchase on 2/5/16 as well. Again, I am sorry for your experience. We'll use this experience to keep improving.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company contacted me and I consider the matter resolved in a positive manner.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Thanks for your help! It is truly appreciated![redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Not thrilled with the customer service but this complaint got quick action!
Hi **, Thank you ** for sharing your feedback. I am sorry for the delay in communicating with you. SlideBelts has experienced a large influx of orders, therefore, in some instances, it is taking longer than normal to respond to guests. We're actively working on expanding our team so we can...
continue to provide a high level of guest service. Regarding your complaint, communication was complicated as between your order and communications with SlideBelts, 3 completely different email addresses were used. We mailed you another full belt as an exchange for your first purchase and sent you pre-paid return shipping labels. Thank you for using the pre-paid return label to send your purchase back to us. To clarify, you sent us 1 email requesting how you could return your order on 1/25/16. Next, another email was sent on 1/27/16 from a completely different email address also asking how you could return your order. Then, on 1/27/16 you filed a complaint with the Revdex.com. We have processed a complete refund of $60 for your purchase on 2/19/16. Again, I am sorry for your experience. We'll use this experience to keep improving.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I did receive a call from Slide Belts and they are replacing the belt in question and also sending out a 2nd belt for my troubles - Upon receipt of the replacement, this matter will be settled to my satisfaction.---[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I received my order today. My suggestion is do not put down 3 to 5 business days during holidays. I would not have panicked if I knew it would have arrived at this time.I am glad my order is here. Have a great and safe holiday(s).
Hello….I have received the product ordered in good shape…..I wish to withdraw complaint…*** ***
Hi, *** - Thank you for sharing your feedbackI sincerely apologize for the delayed response on our endSlideBelts has experienced a large influx of orders, which has resulted in a backlog of customer service tickets in our systemWe're working as quickly as possible to get through our
emails and we're actively working on expanding our team so we can get back to the high level of customer service that we can be proud of. Regarding your complaint, a Winged Black Buckle was packed and sent out to you yesterday afternoonThe tracking information says it should be arriving at your address on Friday. Again, I sincerely apologize for the negative experience you had with our companyWe will use this experience to keep improving.***
***
Hi, *** -Thank you for sharing your feedbackI am sorry for the delay in communicating with youAs this is our busiest time of the year, we've experienced a large influx of orders, as well as customer service ticketsWe're actively working on expanding our team so we can continue to provide
a high level of guest service, even during busy times like this. Regarding your complaint, we apologize for the delayed communication on our endAs I mentioned above, we've been experiencing a high volume of emails which caused your communications to be buried in our customer service systemI've been told that Josh has spoken with you and has taken care of your issue for you. Again, we do sincerely apologize for the negative experience you've had with us up to this pointIt certainly isn't representative of our level of customer service, but we'll use this experience to keep improving.Thank you!***
Good morning,We sincerely apologize for any frustrations and inconveniences our delayed response time may have causedWe have had a higher than volume of emails and calls recently which has caused us to fall slightly behindHowever, I want to assure you that we are working hard to get
caught up and we are making great progressI was able to see that one of our Guest Service Guru's spoke with you yesterday over the phone and was able to get a new Gunmetal Buckle sent out to youWe have also emailed you in regards to this as wellAgain, we sincerely apologize for any frustrationsIf you need anything further please do not hesitate to reach back out to us.***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Hi ***, I want to begin by sincerely apologizing for the lack of response to your original emailsAlthough there is no excuse for this: we are a small team here and have had a large influx of emails following the holiday season causing us to fall behindHowever, we are working hard
and making good progress to reach our previous high-quality guest service that you deserve. I completely understand your frustration with the level of service you received We take full responsibility for the situationOur Guest Service team's efforts, in this case, clearly were insufficient and in this regard we failed. We have already emailed you directly, in case you haven’t received our email please check your spam folderThe email is regarding how we have taken care of your issueWe have shipped an Animal-Friendly Mocha belt with a Brass BuckleIn that order, we also included our belt hanger free of chargeDon't worry about sending us back the extra black Animal-Friendly we sent you by mistakePlease feel free to keep it.We have also issued a full credit refund along with our sincerest apologyPlease be assured that we will do our best to make sure this type of situation won’t happen againThe tracking information for your order will be located on the link below: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=I would like to thank you for bringing this to our attentionIt will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone or email. Best Regards, *** *** Operation Manager ***@slidebelts.com *** ***
Hi there, I would like to begin by apologizing for any frustrationsWe would like to assure you that we did receive one voicemail from you on June 8th at 10:26am and tried returning your call on June 8th at 11:33amUnfortunately, when we tried to leave you a voicemail, your phone
did not allow us toWe then tried calling the telephone number you initially called us from however, we received a message that said the number was not accepting calls at that time. I was able to locate the order and shipping information regarding the new flashlight/firestarter that we sent out to you July 28thUSPS tracking information shows that the flashlight/firestarter was delivered on Monday, July 31st to the front desk/reception area at 11:45am to your attention at the address provided when you placed your order. We are happy to honor your request and have issued you a full refund to the means of payment used when purchasing your Survival Belt. Again, I apologize that we kept missing each other and that you have been unhappy with your experienceHowever, we do want to assure you that we did reach back out to you in order to resolve your concerns. Thank you for giving SlideBelts a try! We hope you have an excellent day!-SlideBelts
Hey [redacted] I first would like to apologize that we did not respond to your email in a timely manner. We are working hard and making good progress to reach our previous high-quality guest service that you deserve. We would be more than happy to send you a fresh Gunmetal Buckle. For the...
inconvenience this situation might of have caused you, we also provided you with a full refund of your purchase. The tracking information link for your exchange is located below:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Once again, I am very sorry that we left you hanging for so long. We do value you as a guest, and just want you to be happy with your belt. Please let us know if there is anything further that we can assist you on. Thank you [redacted] and have a wonderful weekend [redacted]
Hi, [redacted] - First of all, I do sincerely apologize for the delay on our end. As you can imagine, this is the busiest time of the year for us. As such, and because we're still a small team, our Operations team has gotten behind on orders and guest service tickets/phone calls. They've been...
working around the clock (even on Saturdays) to get caught up with all outstanding orders and tickets. With that being said, I certainly understand your frustration, however, I can assure you that we aren't ignoring you. I've checked your order in our system and it looks like your package is currently out for delivery and should arrive at your address some time this afternoon. Again, I'm sorry that our team wasn't able to get to your calls or emails fast enough, but your order is currently en route to your address and should arrive shortly. I can assure you that this is not representative of our normal level of guest service, and if you like your belt enough to give us another opportunity in the future, I can assure you that we'll use this experience as a way to improve and give you an excellent guest service experience the second time around. Thank you for your support of SlideBelts, [redacted]. We certainly appreciate your understanding and your patience with us during this busy time. Happy holidays! Best,[redacted]
Hi, [redacted] -Thank you for sharing your feedback, [redacted]. I'm sorry for the delayed response on our end. We have been experiencing a large influx of orders, which has resulted in a backlog of customer service tickets that our team is working to get caught up on as quickly as possible. We're...
actively working on expanding our team so we can continue to provide the high level of customer service that we're proud of. Regarding your complaint, I would be happy to assist you in a refund or exchange. I'm seeing conflicting complaints between Revdex.com and our customer service ticket system, so before I take any action can you please email me at [redacted] so I can most efficiently help you?Again, I apologize for the negative experience you've had. We'll use this feedback to continue improving.[redacted]
Hi [redacted], Thank you for reaching out to us and I sincerely apologize for the delay in our response time. We have had a huge influx of orders this holiday. Although we are a small team, we are working diligently to make sure we answer phone calls and emails in the order they were received. ...
It seems that you have received a faulty buckle and I will personally sent you a new Gunmetal Buckle so you're able to enjoy your SlideBelt! We truly appreciate your patience through this inconvenience and in waiting for your back-ordered item. Please have an amazing Holiday Season and don't hesitate to reach out with any further questions or comments in the future. Have a good day,[redacted]
Hi [redacted],Thank you [redacted] for sharing your feedback. I am sorry for the delay in communicating with you. SlideBelts has experienced a large influx of orders, therefore, in some instances, it is taking longer than normal to respond to guests. We're actively working on expanding our team so we can...
continue to provide a high level of guest service. We have already updated our product pages and other communications to our guests informing them, depending on the type of product purchased, some orders can take up to 8 weeks to arrive. I'm sorry that was not clearly communicated to you.We responded to your email on 2/5/16 and we processed a complete refund of $64.50 for your purchase on 2/5/16 as well. Again, I am sorry for your experience. We'll use this experience to keep improving.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company contacted me and I consider the matter resolved in a positive manner.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Thanks for your help! It is truly appreciated![redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Not thrilled with the customer service but this complaint got quick action!
Hi **, Thank you ** for sharing your feedback. I am sorry for the delay in communicating with you. SlideBelts has experienced a large influx of orders, therefore, in some instances, it is taking longer than normal to respond to guests. We're actively working on expanding our team so we can...
continue to provide a high level of guest service. Regarding your complaint, communication was complicated as between your order and communications with SlideBelts, 3 completely different email addresses were used. We mailed you another full belt as an exchange for your first purchase and sent you pre-paid return shipping labels. Thank you for using the pre-paid return label to send your purchase back to us. To clarify, you sent us 1 email requesting how you could return your order on 1/25/16. Next, another email was sent on 1/27/16 from a completely different email address also asking how you could return your order. Then, on 1/27/16 you filed a complaint with the Revdex.com. We have processed a complete refund of $60 for your purchase on 2/19/16. Again, I am sorry for your experience. We'll use this experience to keep improving.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I did receive a call from Slide Belts and they are replacing the belt in question and also sending out a 2nd belt for my troubles - Upon receipt of the replacement, this matter will be settled to my satisfaction.---[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I received my order today. My suggestion is do not put down 3 to 5 business days during holidays. I would not have panicked if I knew it would have arrived at this time.I am glad my order is here. Have a great and safe holiday(s).