Countryside Barns

Hi ***,Thank you [redacted] for sharing your feedbackI am sorry for the delay in communicating with youSlideBelts has experienced a large influx of orders, therefore, in some instances, it is taking longer than to respond to guestsWe're actively working on expanding our team so we can continue to provide a high level of guest serviceWe have already updated our product pages and other communications to our guests informing them, depending on the type of product purchased, some orders can take up to weeks to arriveI'm sorry that was not clearly communicated to you.We responded to your email on 2/5/and we processed a complete refund of $for your purchase on 2/5/as wellAgain, I am sorry for your experienceWe'll use this experience to keep improving.***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I did receive a call from Slide Belts and they are replacing the belt in question and also sending out a 2nd belt for my troubles - Upon receipt of the replacement, this matter will be settled to my satisfaction.--- [redacted]

Hi, [redacted] - First of all, I do sincerely apologize for the delay on our endAs you can imagine, this is the busiest time of the year for usAs such, and because we're still a small team, our Operations team has gotten behind on orders and guest service tickets/phone callsThey've been working around the clock (even on Saturdays) to get caught up with all outstanding orders and ticketsWith that being said, I certainly understand your frustration, however, I can assure you that we aren't ignoring youI've checked your order in our system and it looks like your package is currently out for delivery and should arrive at your address some time this afternoonAgain, I'm sorry that our team wasn't able to get to your calls or emails fast enough, but your order is currently en route to your address and should arrive shortlyI can assure you that this is not representative of our level of guest service, and if you like your belt enough to give us another opportunity in the future, I can assure you that we'll use this experience as a way to improve and give you an excellent guest service experience the second time aroundThank you for your support of SlideBelts, [redacted] We certainly appreciate your understanding and your patience with us during this busy timeHappy holidays! Best, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Not thrilled with the customer service but this complaint got quick action!

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I received my order today My suggestion is do not put down to business days during holidays I would not have panicked if I knew it would have arrived at this time.I am glad my order is here Have a great and safe holiday(s)

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Thanks for your help! It is truly appreciated!***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The company contacted me and I consider the matter resolved in a positive manner