Countryside Montessori School

Business states they are dropping the issue at this point. There will not be a refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We are accepting Kitchen Krafter’s response because the owner has made errors and false statements extending the time we put into solving the issues so the time is no longer equal to the money Kitchen Krafters owes us.  We are accepting the money loss as have made up for it by having someone else finish the jobs left unfinished for a more reasonable cost than Kitchen Krafters cost.  We are happy with the quality of the work that was done by both companies.  Regards,
[redacted] and [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our complaint stands as originally submitted.  We are submitting copies of four documents.  We are willing to submit all documents if you need more information.  [redacted]’s response to you includes false statements.  [redacted]’s contract states that any extra cost would be done only by written order.  Now he says extras are amounts given after the work is done and original contract is paid in full.  He stated my husband agreed verbally to extra costs.  My husband is hard of hearing and said he would not agree verbally without verifying figures he may not hear correctly.  All correspondence is typed by me but has been written with my husband and any visits to buy or return supplies were done together.  We agree there were two extra costs that were authorized to be done and we are willing to pay for them although [redacted] did not take time to put them in writing as he should have done.  The following is a list of corrections to [redacted]’s statements. 1.      [redacted] gave us a verbal quote of $100 to fix a wall by the refrigerator which was cut back to accommodate a bigger refrigerator and $200 to fix drywall by basement stairs, a kitchen wall by stove due to tile being removed to replace with new tile and toilet paper holder and bathtub removed for replacement.  These prices are in the invoice which we paid in full.  The other approved extra was to fix some electrical wiring for $450 which we agreed to pay.  These two items do not qualify as a mess as there were no drainage problems, roof rot and black mold, halfway patches or unstable flooring and cabinetry. There are no charges for these items on the invoices so they are not in dispute.  The kitchen cabinets were replaced to update appearance and the bathroom floor was replaced because the new bathtub was a different size.  This work was paid for and is not in dispute.  He said the frame in stairwell was structurally unsafe but it was not.  An opening was made to install a bath tub and we have a permit stating that it was repaired and up to code.  [redacted] did not include redoing the venting into the attic in the original contract but later said New Berlin code required it to go through the roof.  It seems to us he should have known attic venting was not up to code when doing our contract. 2.      The adjustment on a $525 deposit was only made after we pointed out his error.  We do not agree that it is okay not to include it in the final because it was not in the original bid.  In his response to you, [redacted] also did not explain why he overcharged us $356 for plumbing supplies, changed the price for drywall twice after the first invoice and why a plastic refrigerator hose is worth $350. The extra costs that were added after the final invoice were for painting due to incorrect cement boarding and extra dry walling due to incorrect cabinet sizes.  He originally agreed we weren’t responsible for these charges and then added them after we found his mistakes in the invoice and sent a second “final” invoice which was then followed with a third “final” invoice both with some prices changed.   We think he tried to make up for the cost of his errors with wrong prices on the original final invoice hoping we wouldn’t notice or was very careless in writing his invoices.   3.      [redacted] stated he had not completed his review of our file but gave us an invoice and marked it paid in full on February 11th.  He took us completely by surprise in demanding payment on Feb. 11th as the venting wasn’t done. He said the venting wasn’t part of the original contract so I asked for time to look at the figures but was told we had to pay immediately as the work was done.  He pointed to the contract which states this and the right to do a lien on the house if not paid but said he would make any necessary corrections.  I did not want to jeopardize our exceptional credit scores so agreed to making a full payment.  We later found the lack of credit for $525 payment, the overcharge on plumbing supplies and the refrigerator line.  That is when he added extra charges for drywall and painting with revised invoices.  The extra drywall and paint job were not extra costs we had forgotten about but charges for work done due to errors as explained in #2.  4. I did not claim it was because the prices were too expensive but it was due to his company’s errors that he was responsible for the extra painting and dry wall costs.  We agreed with the electrical cost and the part of the drywall cost that was our responsibility so it isn’t true I said all extra costs were too expensive.  My husband also agreed to only those two extra costs.  He did not agree to $350 for the refrigerator line. 5.      It is false that I tried to take plumbing supplies back and get cash and that I “ranted and raved, called them liars and thieves.”  [redacted] was not there.  My husband and I went together to return grids for a sink we did not order to get credit on [redacted]’s account, not to get cash back. The sink is sold with or without grids which come packaged separately in a box so thought it was a simple solution that they could just sell the grids with another sink.  We did tell them we were unhappy they were unwilling to correct an error made by their employee but that is not name calling or ranting and raving.  The sales person ordered the wrong sink and sent a picture list with no model numbers when we asked for a list of what we ordered.  There was a picture of a sink without grids and we have a copy.  We did not catch the error on the price list when receiving it later from [redacted] as it was the right brand name for the sink we ordered and had only looked at one stainless steel sink so thought the order was error proof.  We accepted $45 in responsibility for our error because of this.  We explained this to [redacted] so he also tried unsuccessfully to take the grids back and originally gave us $200 credit but then rescinded it after we found his invoice errors and came up with the story about ranting and raving. We think the plumbing supply company may have told him this so they don’t lose his business for making a careless mistake. 6.      We contacted the dry wall company because we had been given three different prices for the drywall and wanted to know which one was correct since we were paying the bill.  We did not know it is “shocking” to want a correct price.  I did mention that I have been told I have the patience of a saint since [redacted] had falsely accused me of ranting and raving about the sink. In summary, we are not asking for a refund for work that I thought was too expensive but for work that was due to his company’s errors, his errors on the invoices and an overcharge on the refrigerator line.  If you look at the documents, all this information is there.  Our goal is a fair price for everyone which has been difficult as the multitude of invoices has made it confusing.  Thank you for your time and effort.  
 
Regards,
[redacted] and [redacted]