Countryside Pools & Spas, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI would appreciate some explanation as why their technician attempted to defraud my mother and what actions they are taking with this technician so it does not happen againI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

This is in response to Revdex.com ID ***. We obviously differ in opinion with our customer regarding comments made by the inspector, and we do not see reaching an agreement in that respect with Mr*** In an interest to resolve, we are willing to offer a $reimbursement as our final offer for resolution. Thank you.”

This is in response to Revdex.com ID ***Please note that we have corrected the issues regarding our customer's unit and are confident it is now working proficientlyOur Service Manager is contacting our customer later this afternoon to confirm if the service has been completed to their
satisfactionIf you need additional information please let us knowThank you

This is in response to Revdex.com ID ***Please note that we have worked directly with our customer and feel that the situation has been resolvedWe have adjusted the billingWe do apologize for any misconstrued information or lack of communicationPlease let us know if further attention to this
matter is neededThank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Received call from Steve ***, Service ManagerMr *** indicates that the customer's door has been repaired

This is in response to Revdex.com ID ***It's unfortunate Mr*** feels that he received less than adequate service from usBeing a reputable company this is not what we want to hearHowever, we do feel he was given an accurate diagnosisI'm confident that our technician was not trying to
mislead him during their conversationWe value our customers & always strive to exceed expectationsI would like to offer Mr*** reimbursement for $diagnostic fee that he paidPlease advise our customer & we will await your replyThank you

This is
in response to Revdex.com ID ***. Please be advised that on 1-30-the code inspector did perform the inspection and it did pass code. We sincerely do understand Mr***’s concerns. However, we reconnected to the existing drain which is standard procedure. The inspector did indicate that would be up to code. As a matter of goodwill, we would be interested in offering to add Mr*** to our Preventive Maintenance Program free of charge for years. Please let us know if this would be of interest. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I want to thank everyone involved throughout this process as I do comprehend the complexities of running a business, while establishing a good rapport with your customersI sincerely appreciate the extension of my labor warranty from Bryant because I have been absolutely pleased with their serviceI apologize for any inconvenience that I may have caused, and thank you again. ** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

To whom it may concern:
This is in response to Revdex.com ID ***. Being a reputable company we are sorry to hear that Ms*** was dissatisfied with our service. We found her a/c low on Freon/Refrigerant (R22) which constitutes there is a leak in her system. We did recommend
repairing or replacing of which the Ms*** declined. She elected just to add Freon. There is no guarantee how long an a/c will continue to cool when electing to just add Freon… we consider that only a temporary fix to a problem. That is why we don’t recommend just adding Freon. To breakdown the cost Ms*** paid is as follows: $less 10% ($26.25) for the Freon. The less 10% is because of the Service Agreement purchased in the amount of $179.00. Combined, the total she paid for service which included a Service Agreement was $415.25. The $diagnostic fee was waived because of having a Service Agreement. Because of her dissatisfaction we will reimburse her $in full cancelling the membership and will not charge a diagnostic fee. However, she would be responsible for the cost of the Freon at $which is non-refundable. Both, the invoice & refrigerant waiver are attached for your review. Please advise our customer the offer to reimburse the $which is a reasonable offer for resolution. We will await your response. Thank you.
*** ***
Manager
Bryant Heating & Cooling

I received the $check from Bryant yesterday Please mark the complaint resolved Thank you for your help.***

This is in response to Revdex.com ID ***. Please note that while unfortunate as stated on the *** offer that distance restrictions can apply in some areas which includes Warren County. Our records indicate that *** has already reimbursed Mr*** for his
purchase. We apologize for any inconvenience caused due to this situation. Let us know if additional information is neededThank you

This is in response to Revdex.com ID ***. Please be advised that we discussed the situation directly with our customer & came to a resolution that was mutually agreed upon. We issued a refund on 8/10/16. We thought it was decided that Mr*** planned to let the Revdex.com know the
complaint was resolved. We do apologize for any inconvenience we caused our customer & for any delay in updating. Please let us know if you need additional information. Thank you

This is in response to Revdex.com ID ***. I was perplexed when receiving a Revdex.com complaint from our customer’s daughter on behalf of her mother. I thought we had addressed her concerns and had respectfully come to a more than fair resolution. First, let me say that our prices
are competitive in the market and generated using flat rate pricing which includes parts, labor & warranty Quite frankly there is a cost to doing businessOur prices are not excessive and are in-line with others… comparing “apples to apples” is imperative. And, also we absolutely do not take advantage of our customers in any manner or under any circumstances. We strive to meet and hopefully exceed our customer’s expectations in all aspects of service and try to accommodate finding a mutually agreed upon resolution with our customers if they feel we have not met their expectations. With our customer’s daughter and myself not being there during the conversations between her mother and our service technician it is unfortunately difficult to know what was said, or not said, or how it was communicated. But, it appears there was lack of communication for statements to be misread or misinterpreted whether on our part or our customer’s part. When these incidences arise we strive to try to correct the situation to the satisfaction in the best interest of both parties. With that being said the price did include the cost of an air purifier & I did inform the customer’s daughter. Knowing that the price was a big concern for her, the cost of the air purifier was deducted and she was told that her mother could keep it at no charge. Along with that we discounted the cost of the installation substantially in order to make a sincere effort to try to come to terms for her satisfactionAnother reduction in price in not an option for us. Quite honestly we feel that the situation has already been resolved with a fair resolutionHowever, if our customer would be interested in receiving an additional year Preventive Maintenance to what she already has with us we would be more than happy to add a complimentary year. Please let us knowWe do value our customer and look forwarding to serving her HVAC needs for years to come. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This is in response to Revdex.com ID ***. I do apologize for any delays in coordinating the repairs that needed to be completed. I believe our customer had originally planned to use a contractor of their preference & then it was determined that we would use our contractor. Our
contractor in fact did have other commitments that deemed it impossible for him to take on another project to complete the job in a timely manner Hence, we decided to use an alternate contractor & they contacted our customer We are confident that all the repairs were completed as requested. It is our understanding that he completed all repairs to the customer’s satisfaction. Please be advised that an additional monetary compensation is not an option for us. However, with a sincere interest to attain an acceptable resolution, we would be very interested in offering an extended Preventive Maintenance membership. Our customer currently participates in this program that is active through Spring 2017. We would like to offer an additional years to their existing program. Please let us know if this is something that may be of interest. Please accept our apologies for the repairs that needed to be made. It most certainly wasn’t our intention, but unfortunately situations such at this do happen occasionally. We do appreciate our customers and look forward to a resolution. Thank you

To whom it may concern: This is in response to Revdex.com ID ***I apologize for any dissatisfaction our customer has had with our serviceAccording to our diagnosis the control board did need to be replacedUnless the other company put the original control board back on the unit to test we’re
curious how they determined it wasn’t faultyA control board cannot be visually checked to determine if it is bad or not badIf the other company put the old control board back on the unit & the customer returns the new control board to us we would be happy to refund her money in full the amount of $If the other company elected to use the new control board then we could reimburse our customer a partial amount of what she paid in the amount of $Please accept this as our best offer for resolutionWe feel this is a more than fair offer & look forward to resolving this issueWe will await your replyThank you

This is in response to Revdex.com ID ***. Please be advised that when Mr***’s concerns were discussed with him we asked for a copy of the other company’s invoice to verify the findings. We also at that time did offer a full refund but wanted to review the documentation first before
proceeding. After that conversation, we tried to reach Mr*** and left a voice mail to remind him about forwarding the invoice to us. To date we have yet to receive a return call or the documentation. At this point we have determined that we would offer the refund of $to expedite the resolution. Please advise Mr*** of this offer. If or when he accepts the offer let us know, then we will gladly proceed with processing the refund. Thank you

This is in response to Revdex.com ** *** We apologize for any shortcomings in service *** *** felt he received. We performed a check & clean. However, the unit needed a major cleaning of the evaporator coil & also required pulling and cleaning the blower assembly which is
more involved than a typical *** so therefore would take additional time to complete. We quoted a price & scheduled the job to return the next morning. After the major cleaning was completed *** *** stated dissatisfaction regarding the price. We did reduce the price at that time which we thought he was satisfied. With a genuine interest to resolve this issue we are offering a $reimbursement which we feel is more than fair for resolution. If agreed upon we will process the refund. He will receive a check in approximately business days. Please advise. Thank you