Countryside Tire & Brake

Performed A/C Diagnostic on car- didn't need freon, found compressor inop at that timeCustomer returned next day to tell us another shop banged on the compressor and it started working.
Customer would not talk to me (the owner) at the time she came in to complainI would like to make
her happy but dont know what she would like from us

Review: ON 06/12/2014 I WENT INTO A COUNTRYSIDE TIRE [redacted]'S AT 1620 COUNTRYSIDE DR TURLOCK,CA 95380 REQUESTED SERVICE TO REFILL MY 2006 MERCEDEZ BENZ . EMPLOYEE [redacted] SERVICE MANAGER . WAS THE SERVICE MANAGER ON DUTY.. AFTER 35 MIN HE ASKED ME TO COME TO DESK AND STATED TO ME THAT MY AC WAS THAT CHECKING MY A/C UNIT IT SHOWED UP THAT IT WAS STUCK AND IT NEED TO BE REPAIRED AND IT WAS GOING TO COST ME 1,500 PLUS350.00 DOLLARS MORE TO COMPLETE THE SERVICE .. I STATED TO HIM THAT I COULD NOT AFFORD THAT PRICE.. HE STATED TO ME THAT AFTER A HISTORY ON THAT VEHICLE AFTER IT HITS OVER 100 THOUS THE AC GO OUT AND IF I TAKE IT TO A MRCEDEZ DEALER THEY WILL CHARGE ME 3,000 AND THAT THEY WHERE CHEAPER IN THEIR SERVICE ALSO STATED HOW NICE MY CAR WAS AND IT WAS IN VERY WELL CONDITION ??? SO I TOOK IT TO ANOTHER BUSINESS IN TOWN AND TOLD THE GENTAL MAN WHAT [redacted]'S STATED TO ME SO HE RAN A CHECK AND WITH NO PROBLEMS HE FILLED MY A/C AND I WAS READY TO GO.... I PAID [redacted] 69.00 DOLLARS FOR LABOR COST THAT WAS TORAL WRONG AND A VERY DISHONEST BUSINESS DUE TO THE FACT THAT I AM A FEMALE AND MR [redacted] MISS LEAD ME TO BELIEVE THAT IT WAS MORE THAT WHAT WAS ??? I BELIEVE THAT THE OWNER MR [redacted] SHOULD BE NOTIFIED THAT HIS MANAGER [redacted] IS MISS USING A FAMILY BUSINESS IN TOWN VERY BAD TO DO PEOPLE WRONG MAINLY A WOMAN I AM VERY DISSAPOINTED IN THAT SERVICE AND WILL REPORT THE SERVICE TO THE TURLOCK AND MODESTO NEWS PAPER FOR THEIR MISS LEADING CUSTOMER !!!! I TRULY HOPE MR [redacted];S WILL CORRECT HIS EMPLOYEES IN DOING THIS TO ANYMORE CUSTOMERS !!! DISHONESTY IN A BUSINESS VERY BAD BUSINESS !!!THANK YOU[redacted]###-###-####Desired Settlement: I WOULD LIKE FOR MR [redacted];S TO CORRECT HIS EMPLOYEES AND NOT MISS LEAD CUSTOMERS THE CITY OF TURLOCK IS A VERY NICE CITY TO RESIDE IN AND TO HAVE A BUSINESS TO DO WHAT HAPPENED IS TRULY WRONG !!!!!

Business

Response:

Performed A/C Diagnostic on car- didn't need freon, found compressor inop at that time. Customer returned next day to tell us another shop banged on the compressor and it started working.

Customer would not talk to me (the owner) at the time she came in to complain. I would like to make her happy but dont know what she would like from us.