Countrywide Home Loan

I agree that this scenario was unacceptable and that our staff failed to deliver the experience that the customer deservedI am comfortable with the solution the customer has proposed and would like to offer additional reparationsPlease have the customer reach out to me via email at [redacted] or phone ###-###-#### / ###-###-#### Aaron S [redacted] President Browns Nissan

I am very sorry to hear of the troubles the customer is having with the car I looked at the purchase transaction and realized that the car was sold AS IS At the time of purchase the vehicle was year old Vehicles that are traded in over a certain age are unable to be covered by any sort of warranty We make every effort to ensure the car is in good working condition as was this vehicle at the time of sale There is really no way to predict the future expected life of a vehicles engine especially as they age I would very much like the opportunity to try and help repair the vehicle at the lowest possible cost for the customer We unfortunately cannot offer to warranty a part that is not available for warranty coverage

From: Selim E [redacted] < [redacted] @brownscar.com>Date: Thu, Jul 28, at 5:PMSubject: Re: Browns Fairfax NissanTo: [redacted] < [redacted] @myRevdex.com.org>Cc: Rachel P [redacted] < [redacted] @brownscar.com>, [redacted] < [redacted] @myRevdex.com.org>, [redacted] [redacted] Here is the response in red to the complaint attached The recall for the hood latch replacement was completed on April 21st,Can you please clear this so our score moves up? and going forward all the complaints will come to be correct?Thanks

Date: Wed, Jul 19, at 3:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , When [redacted] visited our dealership on May 13th the initial complaint was regarding a damaged instrument clusterOur technician diagnosed the issue as a blown fuse that was being caused by an electrical shortIn order to find out what was causing the electrical short required additional diagnostic and repair [redacted] declined this repairHe did have a warranty, however in order to warranty anything we have to find the original cause of the problem in order to make a warranty claim to NissanWe were not given an opportunity to further investigate the cause of the problemFurthermore [redacted] ’s vehicle had visible accident damage, the bumper was hanging off the vehicle and both the headlight and fog light had water inside the housing, which would not be a warranty claim, but rather an insurance claimThis could have been the root cause of the electrical short, but we could not determine the cause in such short timeFor better business I will reimburse [redacted] his $Please have him contact me at the number below or email to make sure I have his check readyThanks,Rawwad H [redacted] | General ManagerBrown's Fairfax Nissan | Fairfaxnissan.comFairfax Blvd | Fairfax, VA 22030Phone: ###-###-#### | Fax: ###-###-#### [redacted] @brownscar.com

Checking into this right nowIf there is a refund due it will be refunded
Aaron S***

When a vehicle is leased, we sell it to the bank, the bank leases the vehicle to youBrowns Nissan has nothing to do with the breach of contract with the bank from your partI'm sorry about the missed understanding

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Selim E[redacted] <[redacted]@brownscar.com>Date: Thu, Jul 28, 2016 at 5:09 PMSubject: Re: Browns Fairfax NissanTo: [redacted] <[redacted]@myRevdex.com.org>Cc: Rachel P[redacted] <[redacted]@brownscar.com>, [redacted] <[redacted]@myRevdex.com.org>, [redacted]...

[redacted]Here is the response in red to the complaint attached…The recall for the hood latch replacement was completed on April 21st,2016. Can you please clear this so our score moves up? and going forward all the complaints will come to be correct?Thanks.

I am very sorry to hear of the troubles the customer is having with the car.  I looked at the purchase transaction and realized that the car was sold AS IS.  At the time of purchase the vehicle was 10 year old.  Vehicles that are traded in over a certain age are unable to be covered...

by any sort of warranty.  We make every effort to ensure the car is in good working condition as was this vehicle at the time of sale.  There is really no way to predict the future expected life of a vehicles engine especially as they age.  I would very much like the opportunity to try and help repair the vehicle at the lowest possible cost for the customer.   We unfortunately cannot offer to warranty a part that is not available for warranty coverage.

Date: Wed, Jul 19, 2017 at 3:53 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], When [redacted] visited our dealership on May 13th 2017 the initial complaint was regarding a damaged instrument cluster. Our technician diagnosed the...

issue as a blown fuse that was being caused by an electrical short. In order to find out what was causing the electrical short required additional diagnostic and repair. [redacted] declined this repair. He did have a warranty, however in order to warranty anything we have to find the original cause of the problem in order to make a warranty claim to Nissan. We were not given an opportunity to further investigate the cause of the problem. Furthermore [redacted]’s vehicle had visible accident damage, the bumper was hanging off the vehicle and both the headlight and fog light had water inside the housing, which would not be a warranty claim, but rather an insurance claim. This could have been the root cause of the electrical short, but we could not determine the cause in such short time. For better business I will reimburse [redacted] his $155. Please have him contact me at the number below or email to make sure I have his check ready. Thanks,Rawwad H[redacted] | General ManagerBrown's Fairfax Nissan | Fairfaxnissan.com11010 Fairfax Blvd | Fairfax, VA 22030Phone: ###-###-#### | Fax: ###-###-####[redacted]@brownscar.com

I agree that this scenario was unacceptable and that our staff failed to deliver the experience that the customer deserved. I am comfortable with the solution the customer has proposed and would like to offer additional reparations. Please have the customer reach out to me via email at...

[redacted] or phone ###-###-#### / ###-###-####
Aaron S[redacted]
President
Browns Nissan