County Automotive

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This issue has been resolvedWe have put a CD changer in the mailWe must of not had clear communication as to how she would received it.We spoke to her this morning.Also we did respond however perhaps we did not do it properly.Thank you and have a great day,

July 02, 2015 Joshua Motorshas  been a part of Revdex.com for over fiveyears. We take pride on our A+ rating through your company. Joshua Motors iscommitted to endorse the Revdex.com Code of Business Practice by continuing to sustainethical business practices in selling, marketing, and consumer...

relations. JoshuaMotors  received the above-referencedcustomer complaint and appreciates the opportunity to respond. We purchased the[redacted] VIN# [redacted] from ABC auction of Lancaster PA. Whenwe purchased the [redacted] we opted to have the option to post saleinspect the vehicle for an additional fee in which they inspected the motor,transmission, differentials, and frame. Joshua Motors also supplies as acourtesy to all of our customers an Auto Check which reported no frame damage.[redacted] signed our acknowledgement form stating that Joshua Motors doesnot endorse, warrant, or guarantee any statements or information contained inthe vehicle history report, and is limited to the disclosure of known damage orprior repairs. All of our customers are given a 30-day temporary tag, andinformed that they will receive their tags and registration in a timely matterbefore their temporary tag expires.We ask that youplease keep in mind; [redacted] disclosed that there was an open recall on certain2005 through [redacted] vehicles to [redacted]. They informed thecustomer they would handle the situation and give Mr. [redacted] a loaner [redacted] forthe duration of the repair. Should you acquire any additional information, please contact u[redacted]Sincerely, Joshua Motors

Reference #...

[redacted]                                   ...⇄                         Friday, April 8, 2016             Joshua Motors has been a member of Revdex.com for over five years. We honor our A+ rating through your company. Joshua Motors is dedicated to uphold the Revdex.com Code of Business Practice by continuing to sustain ethical business practices in selling, marketing, and consumer relations.             Joshua Motors received the above-referenced customer complaint and appreciates the opportunity to respond. [redacted] purchased a 2004 Land Rover Freelander from us on April 5, 2016. When Ms. [redacted] came in she took the Land Rover for a test drive, and when she returned they negotiated her price. She then left with the vehicle to get her money, and while she was out she stopped at her mechanic to get the vehicle checked out. Her mechanic said the vehicle checked out great, but it may need a belt. She said she would handle it herself being the fact we negotiated the price. Ms. [redacted] informed us that the windshield was leaking, and the cruise control didn’t work. We proceeded to inform her to stop in and we would call the glass installer because the windshield was recently installed and have the issue fixed. She then later informed us she cannot afford to get the belt fixed, nor her insurance and portrayed buyer’s remorse. Ms. [redacted] came to the dealership on April 7, 2016 with a customer referral to buy a vehicle from Joshua Motors. We asked her about the Revdex.com complaint, and she said she was just a little confused and will be contacting you to terminate the complaint. All of the issues have been handled, and Ms. [redacted] is another happy customer from Joshua Motors. Should you acquire any additional information, please contact us ###-###-####

I am rejecting this response because:I have now found they have committed fraud and I have the proof. The Auto Check that they provided is not for my vehicle because the vin number does not match the vin number of the vehicle I purchased. I contacted Auto Check and found that the vehicle I purchased had been in an accident and this was never disclosed to me. Had I been informed that this vehicle was in an accident I would not have purchased it. I have made attempts to work this out but the manager refuses to work with me and I asked to speak with the owner and I have not heard from them either. I now have no choice but to file fraud charges with the State of New Jersey and my lawyer will be filling suit against Joshua Motors.

As per our conversation I personally met with Mr [redacted] on July 27th of this year.We had a very amicable conversation.We intend to handle his concerns in the very near future as I am waiting on the auction to respond called ABC Lancaster as to not fully checking the frame on the vehicle he  purchased.He was very respectful and I intend to have closure on this matter in the near future.