County Line Fence & Outdoor Products

Our salesman went out to [redacted] 's property to give him an estimate [redacted] would not meet with our salesman at his home Meeting with the home owners is our usual policy So our sales representative went out to his home, accessed the damage he saw & gave the estimate Attached is the estimate that [redacted] signed We replaced the sections of fence and the posts as stated on the contract of the Ovation style fence After the contract work was completed [redacted] contacted us stating that fence on the other side wasn't done It turns out there was more damaged fence on the other side of his property that was not quoted for repair Our salesman was not aware of the additional damage on the other side of his property The damage on the other side of the property is for a different style fence [redacted] signed the contract for the Ovation style fence and we completed that work His balance owed is $ [redacted] spoke with his sales rep Brian who explained to him the situation If he wants the other side of his property repaired we will do that at an additional charge but nothing will be completed until the original contract is paid in full If [redacted] would have met Brian out for the initial estimate he could have explained everything he wanted done He did not The contract was written for the sections of fence and the posts which was signed by the customer and completed

We provided ** [redacted] a quote for a fence installation Once a contract is signed with the deposit we will give the customer an installation date In ** [redacted] 's case we gave him a verbal installation date and approximately how long the fence would take to complete before getting a signed contract This was not acceptable to him ** [redacted] is trying to renegotiate his contract and we will not do that

Our contract stands as written, we will not alter it We have been in business for 30yrs ** [redacted] obviously does not trust us so its best he does not sign with us

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am a union commercial electrical estimatorI know how important details are to an accurate estimateWhen scheduling the estimate from Brian I explained the two sides in detail the importance of two bills and I gave him a window of time from which I would be personally be home(4-pm) Damage at front and right side of house were being paid by two separate neighbors since their trees had fallen on two different side of the propertyFront and rightWhen he arrived aprox 430...to write the estimate both cars were in the drivewayHe never knocked on the doorMy son saidthere's a man in our front yard to my wifeI was getting changed and quickly made my way downstairsWe went to the door, we found the estimate between the two doors I looked out and saw Brian driving down the driveway leavingThere was only one estimate thereI immediately called him and he did not answer his phoneI left a nice message I asked him why he combined the estimates The next day Brian called and said he would rewrite the estimate for the two sides for the two neighborsI also asked him about the clause in the contract regarding the minimum labor charge feeBrian told me to just send the money in and sign the one he left behind with a check for $as my depositWhich we did immediatelyWhen the installers came months later I immediately called the office worried about being charged a minimum labor fee since half the job was completedThe office woman assured me there would be no fee since it was their error and the fence was on orderA month later a past due notice was mailed to usWhen I originally spoke to Brian about this he admitted he visited ten houses a day and it was months agoHis memory of this was foggyWe are willing to pay county line dollars which is owed as final payment for the right side fenceWe attempted to pay county lineWe sent a certified letter detailing our issues, pictures, and the check for $County Line
Fence rejected this letter which was sent back to usAt that point we contacted the Revdex.com.
Regards,
*** ***

*** ***
AttachmentsAug (days ago)
to ***
ID# ***
Cell: ***
Hi ***This is *** ***I am writing you this email to let you know that despite all attempts Countyline Fence Co has defaulted on written contractOnly a portion of the work was completed and they are claiming monies are past dueThey have been unwilling to compromise or communicate in a forward mannerThey have refused any future communicationPlease helpI have attached the two quotes
Sincerely, *** ***
Begin forwarded message:
From: brian k***
Date: April 9, at 7:57:PM EDT
To: "***"
Subject: Fw: COUNTY LINE FENCE
Reply-To: brian k***
On Wednesday, April 9, 6:AM, brian k*** wrote:
I attached a copy of the quotes, if you have any questions please call me on my cell phonePlease understand that these quotes are not valid for work to be done We have a minimum labor charge and that is not reflected in these quotesI just split the difference of the original quote
Thank You,
Brian K***
Sales Rep
County Line Fence
WCounty Line Rd
Warrington, PA
(p) ###-###-####
(c) ###-###-####
(f) ###-###-####
www.countylinefence.com
Attachments
Preview attachment ***.pdf
PDF
***.pdf
Preview attachment ***2.pdf
PDF
***2.pdf
*** ***
Aug (days ago)
to ***
*** ***
#***
This picture is to give an idea of how the front fence would be seen immediately when pulling in the drivewayThere was a big tree thereEven if I forgot to mention it ...which I did notHow could you miss this tree on the fence?
Begin forwarded message:
From: *** ***
Date: August 22, at 1:03:AM EDT
To: *** ***
Subject: pic
*** ***
Aug (days ago)
to ***
*** ***
#***
• Feb 14- Winter StormTree fell on front fence
• Feb 15- Winter StormTree fell on right side fence
• Contact Neighbors
- Wait for snow to melt
• Mid March -Contact County Line (Multiple calls made before call was returned.)
• April 7- Estimator Brian K***
- Visited site
- One quote made
- Hand written on site
- Made no discussion • April - Asked for two quotes
- One quote per side
- One for each neighbor
• April 9- Revised two quotes received by email from Brian K***
• April - Mailed single original signed contact and 50% deposit as instructed
• April - Work order Generated
- days after estimate
- as dated
- no customer review
• May - Install day
- half fence installed
- called CCF office
- foreman present during call
- told to wait
- no addfees
- Invoice Dated Due
• June - Father's Day
- Invoice received
• June - Call CLF office
- spoke to @@@@@@
- Brian called
- made surprise estmt • • June - New estimate received
- missing one post
• June- July
- Called CLF office
- asked for owner
- not available
- manager unavailable
- Call CLF office
- Manager Chris Defebo
- left vmail
- Continue calling Manager
• July 7-- Past Due notice
- Continue calling
- no response
• July - Sent Certified Letter
- attention CDefebo
- refused and returned
• July - Contacted Revdex.com

** ***'s first call to us was on 4/24/2014. Due to the weather we encountered this winter our lead time for repairs at time of his call was 2-weeks which he was told at that time. Since then we have had some rain delays which has delayed us a few days. *** ***'s repair is
actually scheduled for today which he was informed.
Thank you

We installed a vinyl fence for [redacted]'s neighbor [redacted].  [redacted]'s wood fence was attached to [redacted]' fence.  We took down [redacted]' fence as contracted.  [redacted]' new fence is a vinyl fence & a wood fence can not be connected to...

that.  [redacted] needed a post for his fence to connect to, the spare one he had was not long enough for his 6' high fence.  We explained to [redacted] we could supply a post &  install it for a charge.  He feels he shouldn't have to pay for it.  We can not be held responsible for his fence being connected to [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The answer is deceitful
Regards,
[redacted]

Our contract stands as written, we will not alter it.  We have been in business for 30yrs.   **. [redacted] obviously does not trust us so its best he does not sign with us.

Our salesman went out to [redacted]'s property to give him an estimate.  [redacted] would not meet with our salesman at his home.  Meeting with the home owners is our usual policy.  So our sales representative went out to his home, accessed the damage he saw & gave the...

estimate.  Attached is the estimate that [redacted] signed.  We replaced the 4 sections of fence and the 5 posts as stated on the contract of the Ovation style fence.  After the contract work was completed [redacted] contacted us stating that fence on the other side wasn't done.  It turns out there was more damaged fence on the other side of his property that was not quoted for repair.  Our salesman was not aware of the additional damage on the other side of his property.  The damage on the other side of the property is for a different style fence.  [redacted] signed the contract for the Ovation style fence and we completed that work.  His balance owed is $500.00.  [redacted] spoke with his sales rep Brian who explained to him the situation.  If he wants the other side of his property repaired we will do that at an additional charge but nothing will be completed until the original contract is paid in full.  If [redacted] would have met Brian out for the initial estimate he could have explained everything he wanted done.  He did not.  The contract was written for the 4 sections of fence and the 5 posts which was signed by the customer and completed.

We provided **. [redacted] a quote for a fence installation.   Once a contract is signed with the deposit we will give the customer an installation date.  In **. [redacted]'s case we gave him a verbal installation date and approximately how long the fence would take to complete...

before getting a signed contract.  This was not acceptable to him.  **. [redacted] is trying to renegotiate his contract and we will not do that.

Hello [redacted], 
As we discussed previously the responses to the previous complaint stand.
We have completed the contact as signed. No additional work will be done. The final balance is past due &has been turned in to collections

Review: We had a vinyl fence delivered March 14,2013. The delevery was incomplete. County Line Fence was aware of this mistake, but never brought or sent the material to us. However, the following day, they delivered gate hardware. That hardware was the incorrect hardware. The hardware was installed on the gate, and now it seems that we are stuck with this low grade hardware because the holes are drilled through the vinyl. They claimed that they would solve this problem. After no material and no phone call was received, we called them. On 9 different occasions we were told that a manager would be calling us back. That never happend. Today we called and asked to speak with a manager. They told us that we would be called back. We told the woman that if someone does not help us today, we would be filing a complaint with the Revdex.com. Suddenly, the owner got on the phone and very rudly told me that we can call whoever we want, that he does not care and he owns the company. The man would not give us his name. I asked that the missing supplies be brought out and then he used vulgar language and hung up.Desired Settlement: We need the product that we paid for but was never delivered. Also, the two posts and gate that has holes in it needs to be replaced. Due to County Line Fence's error and lack of communication, the incorrect, low grade gate hardware was installed. We are also owed 35 post caps. We are hoping that the man who said he is the owner, is really not the owner. Hopefully we can talk to the real owner and he can fulfill our order and help fix this problem.

Business

Response:

We have no record of product being sold to [redacted]. We did deliver material to [redacted] is has been reported to the [redacted] Police Department for making threats to against one of our store managers. Saying he was going to throw bricks into our windows, he was going to come to County Line Fence to kick the [redacted]out of all of us & going to beat his [redacted] head in. The gate shouldn't have been installed if he did not like the latch. There are no bad latches in PVC. Let [redacted]. know we do not tolerate his vocabulary.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the response is false. Please inform me of thge next step needed to resolve this problem. Thank You

Regards,

Business

Response:

What we said was true we have the police complaint to prove it. We have been in business for 29 plus years our record speaks for itself.

Review: I contracted County line fence to install a small fence for a customer of mine. During the installation there were numerous concerns with the that were brought to CLF's attention without any response. Upon receiving their invoice, I requested that adjustments to the invoice be made for 3 post supports & 1 line post that were not installed & that they correct the issues with the improperly installed hardware. Then there was damage to the driveway that was poorly repaired, so I refused to release payment until the job was completed correctly & the invoice corrected. But yet to my astonishment, they billed my previously used credit card for the full amount without my consent/knowledge, & the property owner as well as myself still has concerns with the work & incorrect invoice. I feel that their practices are unethical & boarder line illegal.

This is the second customer of mine that has had issues with them & I am only making this complaint in an attempt to make unsuspecting homeowners aware that CLF is overcharging customers for products & services that they are not receiving. Then going as far as making unauthorized charges to a previously used credit cards to collect. I am very disappointed as I was looking to develop an ongoing relationship with CLF to meet my customers needs!Desired Settlement: I would like for an apology to be sent to the home owner, & if I am unable to have the charge made to my account removed, I demand a refund for the 204.58 in materials that were never used along with a satisfactory amount for the labor costs that were billed for the never installed products!

Business

Response:

[redacted] contracted with County Line Fence (CLF) to install a fence. He also needed an estimate for 2 other locations. CLF did not give estimates on the other locations due to type of fence and concern about being a third party. CLF has been in business for 29 years. We are very fearful with people who call themselves contractors, landscapers, handymen etc. EP Landscape came in for material prices only then changed to Labor & Material (installed). These prices are fixed. They only change when the footage changes. As for the credit card once a customer gives the credit card for the contract deposit it is used on the total amount of the contract at completion. As for EP Landscaping’s customer, he was very happy with the installation and thanked us for a great job. **. [redacted] needs to get his stories straight. The fence has a lifetime warranty from the manufacturer and a 1 year warranty on the workmanship from CLF. No refunds will be issued.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Having a large fence replacement project we decided to do it in sections. The first leg was 18 panels and a gate. Two panels were received warped. We were told to bring the panels back and they would be replaced. Two days later when returning the panels an employee giggled and said good luck with that. Proceeded to get the owner. The owner immediately went on the defensive and literally through at our feet individual pickets and said this is the best I'm going to do. We had to build the panels.

Last year continuing our fence replacement project we were stuck with the same company as we needed to match the fencing. When we went to pick up the panels we noticed they were racking. One of the employees stated that they were not allowed to put the same amount of staples on the panels. Being stuck we took the panels and borrowed a staple gun and strengthened the panels. When I called the office regarding this issue and still having more fence to repair I was told that this was written on my account and when the rest of the panels were purchased they would honor the pricing.

Last week I called to order the fencing and was told they were out of the white cedar but would honor the price and give me the red cedar. Not sure if I wanted to do that I discussed it with my husband and being that we had to work on the contractors schedule we decided to go forward with this. Now the office conveniently said it is $18.00 additional per panel. YES..$18.00 more per panel and not even the same wood.Desired Settlement: I want them to honor the pricing from last year as stated.

Business

Response:

Customer purchased 7 sections of fence on 6/21/2011@ $33.00 per section then another 14 sections on 4/7/2012 @24.95 per sections. Now she contacted us the other day wanting to order more fence. The price per section is now $42.95 each. Lumber has been very difficult to get this year & it at the highest prices ever. We can not honor a price from a year & half ago. We can not even purchase wood for that price anymore. We are sorry that we can not help her but I don't know how anyone can be expected to honor prices from a year & half ago. Attached are the previous orders & the current price list.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Information and details described by County Line fence are incorrect.

Repeat of my original message.

Review: They charged us a 25% restocking of fee of $1144.73 for fencing material that we never received. They gave us false delivery information multiple times. They were rude and even hung up on my friend when he tried to find out exactly what happened to the truck. When the delivery we expected in the morning finally arrived at 4:40 pm, my contractor saw that they had delivered some of the wrong parts and material. Since we no longer trusted them, we were afraid to accept the rest of the order and so we refused delivery. I talked to two managers who admitted that they weren’t out any money except the delivery charge and sold out of the materials that day, so there was no restocking. They have a 25% restocking fee for “returns”, however, WE DID NOT RETURN IT. We never accepted delivery of the fence because of their poor customer service, rude behavior, negative attitude, and mistakes in the order, which lost our trust. After talking to [redacted], his secretary called and left a message on our answering machine saying that our refund of the $1144.73 was in process, but it never came. I have never spoken to the owner, because both he and his managers have refused to return my calls.Desired Settlement: We want a check for $1144.73 for the remainder of our refund.

Business

Response:

Customer ordered fence. There was no notes that the delivery had to be done first thing in the morning. We give a 3 hour window for deliveries if certain time is requested. We delivered the fence on the agreed date. When we arrived the delivery was declined. The person declining the delivery signed the packing slip which states a 25% restocking fee for all returned merchandise. Attached is the letter from the customer's attorney, from County Line Fence's attorney, the packing slip signed for the refusal & the invoice showing the amount of money refunded the customer. No further refund will be issued.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: County Line Fence gave an estimate. Did half the work and want full payment. I can not get the manager to reply and the office staff insists I can speak only to the manager about this matter. I have asked to speak with the owner. I have called many times. In the meantime County Line have been sending past due notices. Two so far. This Friday they refused our certified letter. In it were a letter a check and a photo. I fear they will unfairly turn this over to collection next. I'd like to avoid small claims court but that will be our next step. Please help.

Basically the estimator made an error and now are claiming the job bid was good for only half the job and want full payment.

I can forward the full description of events.Desired Settlement: We will pay the balance owed on work completed.

Have County Line complete the job.

Business

Response:

Our salesman went out to [redacted]'s property to give him an estimate. [redacted] would not meet with our salesman at his home. Meeting with the home owners is our usual policy. So our sales representative went out to his home, accessed the damage he saw & gave the estimate. Attached is the estimate that [redacted] signed. We replaced the 4 sections of fence and the 5 posts as stated on the contract of the Ovation style fence. After the contract work was completed [redacted] contacted us stating that fence on the other side wasn't done. It turns out there was more damaged fence on the other side of his property that was not quoted for repair. Our salesman was not aware of the additional damage on the other side of his property. The damage on the other side of the property is for a different style fence. [redacted] signed the contract for the Ovation style fence and we completed that work. His balance owed is $500.00. [redacted] spoke with his sales rep Brian who explained to him the situation. If he wants the other side of his property repaired we will do that at an additional charge but nothing will be completed until the original contract is paid in full. If [redacted] would have met Brian out for the initial estimate he could have explained everything he wanted done. He did not. The contract was written for the 4 sections of fence and the 5 posts which was signed by the customer and completed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I am a union commercial electrical estimator. I know how important details are to an accurate estimate. When scheduling the estimate from Brian I explained the two sides in detail the importance of two bills and I gave him a window of time from which I would be personally be home(4-5 pm) Damage at front and right side of house were being paid by two separate neighbors since their trees had fallen on two different side of the property. Front and right. When he arrived aprox 430...to write the estimate both cars were in the driveway. He never knocked on the door. My son said.... there's a man in our front yard to my wife. I was getting changed and quickly made my way downstairs. We went to the door, we found the estimate between the two doors. I looked out and saw Brian driving down the driveway leaving. There was only one estimate there. I immediately called him and he did not answer his phone. I left a nice message I asked him why he combined the estimates. The next day Brian called and said he would rewrite the estimate for the two sides for the two neighbors. I also asked him about the clause in the contract regarding the minimum labor charge fee. Brian told me to just send the money in and sign the one he left behind with a check for $500 as my deposit. Which we did immediately. When the installers came months later I immediately called the office worried about being charged a minimum labor fee since half the job was completed. The office woman assured me there would be no fee since it was their error and the fence was on order. A month later a past due notice was mailed to us. When I originally spoke to Brian about this he admitted he visited ten houses a day and it was months ago. His memory of this was foggy. We are willing to pay county line 100 dollars which is owed as final payment for the right side fence. We attempted to pay county line. We sent a certified letter detailing our issues, pictures, and the check for $100. County Line

Review: I had my fence installed by County Line Fence Company at the cost of $More than months ago I noticed that some of the rivets that hold the gate together were starting to pop out, making it difficult to open/close the gateIt also puts strees on the remaining rivets, and I am afraid they will soon pop out, and my gate will be on the groundI called County Line Fence, spoke to their Customer Support personnel and let them know about my problemI was assured that I was well within the warranty period and that a work order would be created, and someone would be out to resolve the issueI was a happy customerRoughly weeks later, with the issue still resolved, I called againAgain I spoke to their Customer Support personnel and let them know about my problemAgain, I was assured that I was well within the warranty period and that a work order would be created, and someone would be out to resolve the issueIn fact they would make it a priority, since I had waited so longTwo weeks later, same routine, except this time I asked to speak to a managerThey were all busy, but someone would surely call me back that dayNeedless to say, I never got a callOne week later, I tried calling and speaking to a managerAgain I received the promise I would get a call, work order created, etcTwo weeks have passed, and I find myself at the computer filing this complaint.Desired Settlement: Replace/Insert new rivits into the gate and assure no additional structural issues have been created due to the extreme delay in making a repair
Consumer
Response:
Hi,
Attached is a copy of my invoice as well as example photo of fence rivets popping out
Thanks,
Business
Response:
We do apologize for not making the repairs to [redacted]'s FenceOur repair department personnel did go to his home & the gate is not going to fall apartRivits are only a small part of the gate, there are other components that hold the gate togetherBeing a seasonal business we have been very busy but I assure you the gate will be repaired soonPlease be patientWe are getting it scheduled within the next weeks
Thank you [redacted]

Review: County Line Fence gave me a written proposal to install residential fencing at my second home in [redacted], PA for $5,100. However, despite 2 written requests, County Line Fence adamantly refused to provide any install deadline, indicating that although it wanted $2,250 as a deposit, I could wait years or indefinitely before it would commit to do any work. I attempted to clarify that I was not trying to hold them to any specific install appointment date or time. Rather., I simply want a refund if, say by end of June, no work is commenced. I offered to consider any reasonable extended time frame, too. County Line refused to provide any assurance whatsoever, no outside 'drop dead' date by which the work must be completed or started. Such a contract is deceptive, because it would allow the business to legally take 1/2 the price up front , yet never do any work, hiding behind the contract which makes no promise at all that the work will ever be performed by any date any time. That is outrageous.Desired Settlement: I want County Line to offer me a reasonable contract with a reasonable outside date by which its fence install work must be completed.

Business

Response:

We provided **. [redacted] a quote for a fence installation. Once a contract is signed with the deposit we will give the customer an installation date. In **. [redacted]'s case we gave him a verbal installation date and approximately how long the fence would take to complete before getting a signed contract. This was not acceptable to him. **. [redacted] is trying to renegotiate his contract and we will not do that.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The answer is deceitful

Regards,

Business

Response:

Our contract stands as written, we will not alter it. We have been in business for 30yrs. **. [redacted] obviously does not trust us so its best he does not sign with us.

Review: Service warranty provides for gate adjustments during the first year after installation. Fences were installed in September 2013; Company was contacted on April 19 2014 for service to pool gates that will not automatically swing closed and lock as called for by local pool fence code. The Company stated service is delayed by 4-6 weeks which is unacceptable. It is now 6 weeks later with no resolution; gates are still not within code.Desired Settlement: If company cannot finish the job before the end of this week I demand a 20% money back on the service cost that I will incur to use an outside company. Regardless, this company is not worth of Revdex.com certification.

Business

Response:

[redacted]'s first call to us was on 4/24/2014. Due to the weather we encountered this winter our lead time for repairs at time of his call was 2-4 weeks which he was told at that time. Since then we have had some rain delays which has delayed us a few days. [redacted]'s repair is actually scheduled for today which he was informed. Thank you