County Line Pet Hospital

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The bulbs were not the "incorrect" bulbs, they were simply non dimmable bulbsThere is no reason that they could not have been installedThe man who came out the second time advised that they had difficulty installing the bulb, and had to screw it in and back out several times before it finally went in properlyAgain, this is something that I feel should have been tested before they left my home the first timeRegarding the fridge, they advised that they don't work on appliances but would take a quick look anyway, since he was hereIt is ludicrous that they want to charge for it, especially considering that he spent less than minutes on it, and they didn't fix it.
Regards,
*** ***

Dave Brooks Electric completed numerous jobs in a hour day originallyThe customer supplied all light fixtures including recess lightsThe customer supplied the wrong bulbs and We asked if they would like us to run out and get correct bulbsThe customer optioned to get the bulbs for the recess
lights and install themBefore we left the job site we tested voltage at the recess lights and everything checked out correctlyThe customer called a couple of days later and said one of the recess lights were not working, and We went back out to checkUpon checking we found where the customer had cross threaded the light bulb and it did not make connection with the socket. We remove the bulb and screwed it in correctlyThe light worked after thisWhile we were there the customer had us also work on fridgeWe explained on the job site that a hour service charge would be chargedThe customer signed a work order before any work was complete