Our million $ home has a roof by Sanderson still under warrantyA problem arose about six months ago, causing damage and smell insideI spoke with the GM [redacted] every week for months begging for his assistanceHe would always say that he would call me right back and never didFinally, I went to the office on Catherine to confront him [redacted] he sent his team the very next day [redacted] came on time but left just as quickly, failing to properly assess the situationI was told that GM [redacted] would call me to schedule a repair but he never didAfter persisting for additional months, he finally sent a third party to put a band-aid on the problem, which only gets worseSuch little regard to warrant their own work and provide even basic customer service is shockingI would caution anyone from doing business with SandersonDo what I'm doing - go elsewhere
Our million $ home has a roof by Sanderson still under warranty. A problem arose about six months ago, causing damage and smell inside. I spoke with the GM [redacted] every week for months begging for his assistance. He would always say that he would call me right back and never did. Finally, I went to the office on Catherine to confront him. [redacted] he sent his team the very next day. [redacted] came on time but left just as quickly, failing to properly assess the situation. I was told that GM [redacted] would call me to schedule a repair but he never did. After persisting for additional months, he finally sent a third party to put a band-aid on the problem, which only gets worse. Such little regard to warrant their own work and provide even basic customer service is shocking. I would caution anyone from doing business with Sanderson. Do what I'm doing - go elsewhere.
Our million $ home has a roof by Sanderson still under warrantyA problem arose about six months ago, causing damage and smell insideI spoke with the GM [redacted] every week for months begging for his assistanceHe would always say that he would call me right back and never didFinally, I went to the office on Catherine to confront him [redacted] he sent his team the very next day [redacted] came on time but left just as quickly, failing to properly assess the situationI was told that GM [redacted] would call me to schedule a repair but he never didAfter persisting for additional months, he finally sent a third party to put a band-aid on the problem, which only gets worseSuch little regard to warrant their own work and provide even basic customer service is shockingI would caution anyone from doing business with SandersonDo what I'm doing - go elsewhere
Our million $ home has a roof by Sanderson still under warranty. A problem arose about six months ago, causing damage and smell inside. I spoke with the GM [redacted] every week for months begging for his assistance. He would always say that he would call me right back and never did. Finally, I went to the office on Catherine to confront him. [redacted] he sent his team the very next day. [redacted] came on time but left just as quickly, failing to properly assess the situation. I was told that GM [redacted] would call me to schedule a repair but he never did. After persisting for additional months, he finally sent a third party to put a band-aid on the problem, which only gets worse. Such little regard to warrant their own work and provide even basic customer service is shocking. I would caution anyone from doing business with Sanderson. Do what I'm doing - go elsewhere.