County Plumbing

We received a work order from [redacted] about a clogged toilet for [redacted] **, in [redacted] CANo where on the work order did it state that it needed to be replacedWe have to follow the rules, guidlines & insturctions given to us by the Home Warranty which stated to us to look at & try to unclog a clogged toiletPer the customer's contract with the Home Warranty, there is a service fee that is due to the company that gets contracted to go outThis is made clear by the Home Warranty to the custoemr when the claim is placedWe are instructed to collect the service fee upon arrival & they sign for this as wellOur tech flushed the toilet several times while putting in a lot of toilet paperEach & every time it flushed correctlyIt was not clogging, slow draining, or backing up at the time of our serviceFor us to recommend replacement of the toilet we would need to prove a malfuction to the toilet that warrants it to be replacedThis then needs to be submitted and approved by the Home Warranty since they are the ones ultimately paying for the replacementWe were not able to prove any malfuction at the time of our service to submit a request for replacementWe need to show proof & submit proof for this processWe understand the customers concern but we have to follow the rules & guidelines given to us by the Home Warranty since they were the ones who employee us to go to the customers homeThank you

Complaint: [redacted] I am rejecting this response because: The response was a clever manipulation of time and circumstancesIt wasn't that way at allAll the time we waited for appointments and answers didn't have anything to do with reception or getting ahold of us, or getting responses from home warrantyHome warranty files show they wouldn't call them back for over two weeks eitherThey never had answers or followed through with the appointments They would make appointments (but only with a confirmation call) then they wouldn't confirm or return callsI notice the response wasn't signed We waited weeks and $to replace two screwsInsisted on being paid before work was completedIt didn't work out that way because they couldn't even do that on timeBut the way they said new faucet and then pay first and then when they installed old faucet back with screws they couldn't answer why until they did submit payment There is something very wrong with this company and the way they handle everything Sincerely, [redacted]

I am rejecting this response because:this statement is absolutely untrue and I do not accept this statementThey charged both cards which were not refunded until the 30thI called my banks and they have been advised on that date that they were not supposed to be chargedIn no way shape or form was the technition asked to leave until the last time they came out to do the repairBecause he said a very racial slur and that was not okThe company is completely not telling the truth and at this point I am over this lying and bad customer serviceI will definitely not use this company and will advise family and friends as wellThe company has recordings of the entire incident and I have witnesses as to what went down including neighbors so if this matter is to be taken further I have no problemThis is in no way extortion as they are claiming I simply asked them to return the funds back to the card because the work was not done and my cards were charged twice and the second time it was not me who signed the paper for them to Bill it and my name is on the cardEither way the company is fraudulently representing what really went onThis company is a jokeAnd are racist and allow this type of behavior

Thank you for your complaint statementWe have looked into the matter extensively including, but not limited to, listening to every recorded phone callRegarding your first complaint to your non cover fee; This non cover fee is based on your personal contract with your home warrantyOur job is to advise your home warranty a water heater has to be replaced and the items that go along with replacing itThe home warranty then decides which will be covered and not covered under YOUR contract with themWhich is why the home warranty advises any questions regarding your non cover go to them, because they are the only ones that hold your contract and know what it entails as far as coverageFrom our phone calls with you, we did explain this to youThat being said, this incident took place after our technician went out to your home on Monday June 27thOne of our office staff was on the phone with the wife explaining this to her as she yelled to our technician to leave her propertyNormally in a hostile situation where our technician is being yelled at or demanded to do work that he is already out there for, we do not returnHowever, because this residence had no hot water and needed this replacement, we returned the immediate next day to come out and install it again as a good-faith attemptThe wife gave a 2nd credit card number (since we had taken off $of her non cover fee to reduce her price) to charge instead of the 1st one that was originally charged per their request, prior the our technician arrivingOnce the 2nd credit card was given to charge, the 1st was refundedUpon the 2nd arrival of our company’s two technicians, the wife again proceeded to yell at our technicians on site regarding this non cover fee issue (even after it had been agreed to now for a second time, through us and her home warranty) to the point where her husband had to calm her downAt that point she demanded to our tech, to do the work in a demeaning toneOur technicians are there based on a request for service through their home warrantyWe are not servicing to be demanded to do workOur technicians response may have been a surprise, but under no circumstance is there any need or condition arise where yelling at another person is necessary or okay during a business appointment or transactionOur staff’s response when they heard this was that they would speak with the technician, under no circumstance was it condonedHowever, we do not take hostile situations lightly, and adhere to home warranties practice of leaving situations like this when and if they occurFollowing this 2nd visit to install the water heater again, our technician returned the water heater to the supplier and our accounting department immediately refunded the 2nd credit card that same evening June thThis homeowner’s specific home warranty was advised of the situation a 2nd time and informed the card was refundedThe following morning we received a voicemail from the homeowner stating that we illegally charged her card and that she would be taking legal actionEven though we had already refunded her cardsThis accusation falls under extortion, and we don’t take these situations lightly especially after our technicians’ experience in person with the homeownerIf the only issue left is that we accepted water bottles from the homeowner after she had an extra amount left over from her child’s party over the weekend, then we will be more than happy to buy some to replenish their stored amountSincerely, County Plumbing

We received a work order from [redacted] about a clogged toilet for [redacted], in [redacted] CA. No where on the work order did it state that it needed to be replaced. We have to follow the rules, guidlines...

& insturctions given to us by the Home Warranty which stated to us to look at & try to unclog a clogged toilet. Per the customer's contract with the Home Warranty, there is a service fee that is due to the company that gets contracted to go out. This is made clear by the Home Warranty to the custoemr when the claim is placed. We are instructed to collect the service fee upon arrival & they sign for this as well. Our tech flushed the toilet several times while putting in a lot of toilet paper. Each & every time it flushed correctly. It was not clogging, slow draining, or backing up at the time of our service. For us to recommend replacement of the toilet we would need to prove a malfuction to the toilet that warrants it to be replaced. This then needs to be submitted and approved by the Home Warranty since they are the ones ultimately paying for the replacement. We were not able to prove any malfuction at the time of our service to submit a request for replacement. We need to show proof & submit proof for this process. We understand the customers concern but we have to follow the rules & guidelines given to us by the Home Warranty since they were the ones who employee us to go to the customers home. Thank you.

I am rejecting this response because:this statement is absolutely untrue and I do not accept this statement... They charged both cards which were not refunded until the 30th.. I called my banks and they have been advised on that date that they were not supposed to be charged.. In no way shape or form was the technition asked to leave until the last time they came out to do the repair.. Because he said a very racial slur and that was not ok... The company is completely not telling the truth and at this point I am over this lying  and bad customer service.. I will definitely not use this company and will advise family and friends as well... The company has recordings of the entire incident and I have witnesses as to what went down including neighbors so if this matter is to be taken further I have no problem... This is in no way extortion as they are claiming I simply asked them to return the funds back to the card because the work was not done and my cards were charged twice and the second time it was not me who signed the paper for them to Bill it and my name is on the card.. Either way the company is fraudulently representing what really went on.... This company is a joke.... And are racist and allow this type of behavior...

Thank you for your complaint statement. We have looked into the matter extensively including, but not limited to, listening to every recorded phone call. Regarding your first complaint to your non cover fee; This non...

cover fee is based on your personal contract with your home warranty. Our job is to advise your home warranty a water heater has to be replaced and the items that go along with replacing it. The home warranty then decides which will be covered and not covered under YOUR contract with them. Which is why the home warranty advises any questions regarding your non cover go to them, because they are the only ones that hold your contract and know what it entails as far as coverage. From our phone calls with you, we did explain this to you. That being said, this incident took place after our technician went out to your home on Monday June 27th. One of our office staff was on the phone with the wife explaining this to her as she yelled to our technician to leave her property. Normally in a hostile situation where our technician is being yelled at or demanded to do work that he is already out there for, we do not return. However, because this residence had no hot water and needed this replacement, we returned the immediate next day to come out and install it again as a good-faith attempt. The wife gave a 2nd credit card number (since we had taken off $100 of her non cover fee to reduce her price) to charge instead of the 1st one that was originally charged per their request, prior the our technician arriving. Once the 2nd credit card was given to charge, the 1st was refunded. Upon the 2nd arrival of our company’s two technicians, the wife again proceeded to yell at our technicians on site regarding this non cover fee issue (even after it had been agreed to now for a second time, through us and her home warranty) to the point where her husband had to calm her down. At that point she demanded to our tech, to do the work in a demeaning tone. Our technicians are there based on a request for service through their home warranty. We are not servicing to be demanded to do work. Our technicians response may have been a surprise, but under no circumstance is there any need or condition arise where yelling at another person is necessary or okay during a business appointment or transaction. Our staff’s response when they heard this was that they would speak with the technician, under no circumstance was it condoned. However, we do not take hostile situations lightly, and adhere to home warranties practice of leaving situations like this when and if they occur. Following this 2nd visit to install the water heater again, our technician returned the water heater to the supplier and our accounting department immediately refunded the 2nd credit card that same evening June 28 th. This homeowner’s specific home warranty was advised of the situation a 2nd time and informed the card was refunded. The following morning we received a voicemail from the homeowner stating that we illegally charged her card and that she would be taking legal action. Even though we had already refunded her cards. This accusation falls under extortion, and we don’t take these situations lightly especially after our technicians’ experience in person with the homeowner. If the only issue left is that we accepted water bottles from the homeowner after she had an extra amount left over from her child’s party over the weekend, then we will be more than happy to buy some to replenish their stored amount. Sincerely, County Plumbing

We at County Plumbing received the customers work order from Fidelity National Home Warranty Co. on 12/6/2013.
We spoke with [redacted] & we set up a 1st initial appt for 12/7/2013 for 2-4pm.
On Monday, 12/9/13 we called into the home warranty co & spoke to [redacted] who we gave...

our job update to. She stated that because there were missing parts, it would need to be reviewed with management to see if it would be something that was covered under her policy.
After contacting the home warranty several times we were told that because there were missing parts, this would not be covered by her policy & the customer would have to pay for any repairs that she would like done directly to County Plumbing since the home warranty can no longer be involved because it is not covered by the policy.
We spoke with multiple people over the course of a few weeks trying to set up another appointment. With the holidays, the owner, property mgr nor the tenant were available for any appt time we had to offer. The agreed upon price was only to fix & replace missing parts from an existing faucet, never to replace as that cost would have been considerably more. We did have to wait for our tech to turn in a report, which they do often. After receiving this report, the office mgr & operational mgr made several attempts to contact the owner who did tell us she had limited to no reception where she was to get any confussion cleared up. Neither the home warranty nor the customer was charged for anything other then what was done.

I am rejecting this response because:
The business is not addressing my compliant.  [redacted] LIED several times to me and pressured me to schedule service.  Their phone line indicates that call as recorded.  They should pull the recordings.
 
I told her several times I would only schedule if the technician would either replace my toilet or clean/snake the line.  She told me they would. 
 
She told me I would be first stop of the day so that it would be at 9 am.  I was third.
 
While waiting I called and she told me after placing me on hold that the technician is coming from out of the area.  In truth she never spoke to him and he was coming from two cities south.  She later said she would call back which she did not do.
 
When I called a second time the day of the appointment she stated that they would be ontime.  I questioned what this was and she said before 11.  The technician arrived at 11 exactly.  I guess in their book that is ontime. 
 
I told [redacted] I would not pay the co-payment unless work was done.  Her technician WHO NEVER TOLD ME HIS NAME refused to look at the toilet until he had $65 cash.  What type of company accepts only CASH?  No checks or credit cards? 
 
They have no customer service.  They LIE and pressure perspective clients and are not ontime! 
 
I would like an apology and a refund of my $65.
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
The response was a clever manipulation of time and circumstances. It wasn't that way at all. All the time we waited for appointments and answers didn't have anything to do with reception or getting ahold of us, or getting responses from home warranty. Home warranty files show they wouldn't  call them back for over two weeks either. They never had answers or followed through with the appointments.  They would make appointments (but only with a confirmation call) then they wouldn't confirm or return calls. I notice the response wasn't signed.  We waited 6 weeks and $119.00 to replace two screws. Insisted on being paid before work was completed. It didn't work out that way because they couldn't even do that on time. But the way they said new faucet and then pay first and then when they installed old faucet back with screws they couldn't answer why until they did submit payment.  There is something very wrong with this company and the way they handle everything. 
 
Sincerely,
[redacted]

When the leak my landlord has been 'repairing' for four years returned with a vengeance to awaken me at 4:30 AM via a rain shower in my bathroom, I researched plumbers and decided I would determine who would do the work. My landlord initially objected and then surprisingly agreed to pay for the work. County plumbing was professional, realistic about not wanting to get involved in a landlord-tenant dispute and agreed to do the work if my landlord contacted directly to schedule. My landlord did - and then his credit card was declined while the work was in progress! County Plumbing remained professional, assessed the problem that caused the leak (faulty subflooring) and my landlord agreed to appropriately resolve the problem. County Plumbing also fixed my toilet pipes that were leaking!

I am so happy with their services- plumbing, professionalism and responsiveness- County Plumbing is full circle service!!!!

Thank you for your complaint statement. We have looked into the matter extensively including, but not limited to, listening to every recorded phone call. Regarding your first complaint to your non cover fee; This non cover fee is based on your personal contract with your home warranty. Our job is to advise your home warranty a water heater has to be replaced and the items that go along with replacing it. The home warranty then decides which will be covered and not covered under YOUR contract with them. Which is why the home warranty advises any questions regarding your non cover go to them, because they are the only ones that hold your contract and know what it entails as far as coverage. From our phone calls with you, we did explain this to you. That being said, this incident took place after our technician went out to your home on Monday June 27th. One of our office staff was on the phone with the wife explaining this to her as she yelled to our technician to leave her property. Normally in a hostile situation where our technician is being yelled at or demanded to do work that he is already out there for, we do not return. However, because this residence had no hot water and needed this replacement, we returned the immediate next day to come out and install it again as a good-faith attempt. The wife gave a 2nd credit card number (since we had taken off $100 of her non cover fee to reduce her price) to charge instead of the 1st one that was originally charged per their request, prior the our technician arriving. Once the 2nd credit card was given to charge, the 1st was refunded. Upon the 2nd arrival of our company’s two technicians, the wife again proceeded to yell at our technicians on site regarding this non cover fee issue (even after it had been agreed to now for a second time, through us and her home warranty) to the point where her husband had to calm her down. At that point she demanded to our tech, to do the work in a demeaning tone. Our technicians are there based on a request for service through their home warranty. We are not servicing to be demanded to do work. Our technicians response may have been a surprise, but under no circumstance is there any need or condition arise where yelling at another person is necessary or okay during a business appointment or transaction. Our staff’s response when they heard this was that they would speak with the technician, under no circumstance was it condoned. However, we do not take hostile situations lightly, and adhere to home warranties practice of leaving situations like this when and if they occur. Following this 2nd visit to install the water heater again, our technician returned the water heater to the supplier and our accounting department immediately refunded the 2nd credit card that same evening June 28 th. This homeowner’s specific home warranty was advised of the situation a 2nd time and informed the card was refunded. The following morning we received a voicemail from the homeowner stating that we illegally charged her card and that she would be taking legal action. Even though we had already refunded her cards. This accusation falls under extortion, and we don’t take these situations lightly especially after our technicians’ experience in person with the homeowner. If the only issue left is that we accepted water bottles from the homeowner after she had an extra amount left over from her child’s party over the weekend, then we will be more than happy to buy some to replenish their stored amount. Sincerely, County Plumbing

Thank you for your complaint statement. We have looked into the matter extensively including, but not limited to, listening to every recorded phone call. Regarding your first complaint to your non cover fee; This non cover fee is based on your personal contract with your home warranty. Our job is to...

advise your home warranty a water heater has to be replaced and the items that go along with replacing it. The home warranty then decides which will be covered and not covered under YOUR contract with them. Which is why the home warranty advises any questions regarding your non cover go to them, because they are the only ones that hold your contract and know what it entails as far as coverage. From our phone calls with you, we did explain this to you. That being said, this incident took place after our technician went out to your home on Monday June 27th. One of our office staff was on the phone with the wife explaining this to her as she yelled to our technician to leave her property. Normally in a hostile situation where our technician is being yelled at or demanded to do work that he is already out there for, we do not return. However, because this residence had no hot water and needed this replacement, we returned the immediate next day to come out and install it again as a good-faith attempt. The wife gave a 2nd credit card number (since we had taken off $100 of her non cover fee to reduce her price) to charge instead of the 1st one that was originally charged per their request, prior the our technician arriving. Once the 2nd credit card was given to charge, the 1st was refunded. Upon the 2nd arrival of our company’s two technicians, the wife again proceeded to yell at our technicians on site regarding this non cover fee issue (even after it had been agreed to now for a second time, through us and her home warranty) to the point where her husband had to calm her down. At that point she demanded to our tech, to do the work in a demeaning tone. Our technicians are there based on a request for service through their home warranty. We are not servicing to be demanded to do work. Our technicians response may have been a surprise, but under no circumstance is there any need or condition arise where yelling at another person is necessary or okay during a business appointment or transaction. Our staff’s response when they heard this was that they would speak with the technician, under no circumstance was it condoned. However, we do not take hostile situations lightly, and adhere to home warranties practice of leaving situations like this when and if they occur. Following this 2nd visit to install the water heater again, our technician returned the water heater to the supplier and our accounting department immediately refunded the 2nd credit card that same evening June 28 th. This homeowner’s specific home warranty was advised of the situation a 2nd time and informed the card was refunded. The following morning we received a voicemail from the homeowner stating that we illegally charged her card and that she would be taking legal action. Even though we had already refunded her cards. This accusation falls under extortion, and we don’t take these situations lightly especially after our technicians’ experience in person with the homeowner. If the only issue left is that we accepted water bottles from the homeowner after she had an extra amount left over from her child’s party over the weekend, then we will be more than happy to buy some to replenish their stored amount. Sincerely, County Plumbing

Review: They answered a call from my warranty company about the handle falling off my tenants kitchen faucet. They went out there promptly but then waited for more than two weeks to get an appropriate answer to the warranty company. My property management person kept calling them so they refused to work with her anymore. They said supply lines and the faucet needed to be replaced. They said screws were missing in the faucet and this voided the warranty. They wanted $119.00 to replace the faucet from me the owner. I said ok to the warranty company and them. (one month after the first appointment) They said I had to pay first. I told them when they had an appointment I would pay. (they kept making appointments that had to be confirmed by them 2 days prior to appointment by them calling, they would never call to confirm appointment). They called when they had an appointment so I gave them payment info. Five days later they installed the same faucet. I asked why and they said they needed report from technician to tell me why no new faucet. They didn't charge my card. Then they called me wanting to confirm my card number because it didn't go through. I asked is that why the old faucet was put back? Didn't know, still no report. Called again when they said to and still no report. Said all they knew was tech had radioed after call that all was fixed and no return was necessary. I said I guess I don't need a new faucet after all. She said I don't know. One week later never having returned any more of my calls even though they were supposed to they charged me the $119.00 Wouldn't return my calls until I complained to my warranty company who had sent them. When the supervisor finally called he said they were never going to replace the faucet only fix it. So why did it take 6 weeks? Said they never said replace, and there was nothing I could do about it, and the warranty company had no say so since they didn't cover it because (there were missing screws in faucet, says this so called plumbing company)Desired Settlement: They can never give me back what they have put me through. I was on vacation the 10 days I had to keep trying to reach them and resolve why the old faucet, when I did reach someone they don't know they will have someone call, they don't. They don't answer the phone half the time and never return calls. You have to catch them when they are answering, and then [redacted] and [redacted] never know anything, can't even confirm an appointment they make with you. [redacted]/superviser told me too bad.

Business

Response:

We at County Plumbing received the customers work order from Fidelity National Home Warranty Co. on 12/6/2013.

We spoke with [redacted] & we set up a 1st initial appt for 12/7/2013 for 2-4pm.

On Monday, 12/9/13 we called into the home warranty co & spoke to [redacted] who we gave our job update to. She stated that because there were missing parts, it would need to be reviewed with management to see if it would be something that was covered under her policy.

After contacting the home warranty several times we were told that because there were missing parts, this would not be covered by her policy & the customer would have to pay for any repairs that she would like done directly to County Plumbing since the home warranty can no longer be involved because it is not covered by the policy.

We spoke with multiple people over the course of a few weeks trying to set up another appointment. With the holidays, the owner, property mgr nor the tenant were available for any appt time we had to offer. The agreed upon price was only to fix & replace missing parts from an existing faucet, never to replace as that cost would have been considerably more. We did have to wait for our tech to turn in a report, which they do often. After receiving this report, the office mgr & operational mgr made several attempts to contact the owner who did tell us she had limited to no reception where she was to get any confussion cleared up. Neither the home warranty nor the customer was charged for anything other then what was done.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: When I purchased my condo in October of 2013 I also obtained a [redacted]. I have had two different plumbers out to my home through the Home Warrenty due to a constantly clogged toilet. Both times I was charged $65 and there was no improvement or resolution to the problem. I was told that kids in my house use too much toilet paprer and/or have too dense of movements. I put in another claim as I am tired of my toilet clogging daily. I specifically stated I did not want someone to come out unless they would replace my toilet. I began getting aggressive calls from [redacted] at [redacted] to schedule. I told her I would not pay $65 nor schedule unless she could confirm that the toilet would be replaced. I asked her to have the plumber call me when en route to my home so that I would not miss a lot of work. She stated that they do not do that and can not use personal cellular phones in the field. She forced me Monday 5/19 to accept an appointment for Tuesday 5/20 at 9 am. [redacted] stated she would put me first on the list so I would not have to wait. Today, 5/20 I phoned [redacted] at 9:45 as no one had arrived. She stated their plumber was in traffic after putting me on hold and then said she would call back with an ETA from his navigation. At 10:20 I called her again. She then stated the plumber was out of the area and would arrive before 11. At 11 exactly a knock came at my door. The technician was from Redwood City - 5 miles away and had made two stops already. He did not speak to [redacted]. He demanded $65 cash and then showed me that toilet paper flushed so nothing to fix! Really then why do I plunber every day! I told [redacted] not to schedule if they would not replace. She wasted $65 of my money and 2 hours of my time. She also lied numerous times to me. This company needs to tell customers the truth and refund my money or replace the toilet in question as originally I was led to believe would be done.Desired Settlement: I would either like my $65 returned or my toilet replaced at no additional cost at a convenient time for me.

Business

Response:

We received a work order from [redacted] about a clogged toilet for [redacted], in [redacted] CA. No where on the work order did it state that it needed to be replaced. We have to follow the rules, guidlines & insturctions given to us by the Home Warranty which stated to us to look at & try to unclog a clogged toilet. Per the customer's contract with the Home Warranty, there is a service fee that is due to the company that gets contracted to go out. This is made clear by the Home Warranty to the custoemr when the claim is placed. We are instructed to collect the service fee upon arrival & they sign for this as well. Our tech flushed the toilet several times while putting in a lot of toilet paper. Each & every time it flushed correctly. It was not clogging, slow draining, or backing up at the time of our service. For us to recommend replacement of the toilet we would need to prove a malfuction to the toilet that warrants it to be replaced. This then needs to be submitted and approved by the Home Warranty since they are the ones ultimately paying for the replacement. We were not able to prove any malfuction at the time of our service to submit a request for replacement. We need to show proof & submit proof for this process. We understand the customers concern but we have to follow the rules & guidelines given to us by the Home Warranty since they were the ones who employee us to go to the customers home. Thank you.

Consumer

Response:

I am rejecting this response because:

The business is not addressing my compliant. [redacted] LIED several times to me and pressured me to schedule service. Their phone line indicates that call as recorded. They should pull the recordings.

I told her several times I would only schedule if the technician would either replace my toilet or clean/snake the line. She told me they would.

She told me I would be first stop of the day so that it would be at 9 am. I was third.

While waiting I called and she told me after placing me on hold that the technician is coming from out of the area. In truth she never spoke to him and he was coming from two cities south. She later said she would call back which she did not do.

When I called a second time the day of the appointment she stated that they would be ontime. I questioned what this was and she said before 11. The technician arrived at 11 exactly. I guess in their book that is ontime.

I told [redacted] I would not pay the co-payment unless work was done. Her technician WHO NEVER TOLD ME HIS NAME refused to look at the toilet until he had $65 cash. What type of company accepts only CASH? No checks or credit cards?

They have no customer service. They LIE and pressure perspective clients and are not ontime!

I would like an apology and a refund of my $65.

Review: This involves home warranty and County Plumbing. However it does not appear to be an issue with the home warranty company I use.My water heater was leaking and County Plumbing was called out by my home warranty to take a look. They came on the 10/26/2015 and said the water heater was broken and needed to be replaced. At the time the water heater was leaking from the top but not at a horrible rate and I was able to keep the burner on. On 10/28/2015 it started to leak even more and had to turn off the burner. I called and emailed County Plumbing on 10/27/2015 to find out when they would be coming out. The water heater was ordered and waiting for them since 10/26. They never called or emailed back. I tried to get the home warranty people involved to get some help. They tried but they were getting the run around too. Constant calls between home warrant and County Plumbing for the next week trying to get my hot water fixed. Too many calls and I didn't document them. I am sure I can get dates and times of calls from the home warranty people.Finally on 11/5 I got a call saying they would be out on 11/6 between 9 and 12 to replace the water heater. At 10:30 on 11/6 they called to say that the water heater was too far away. In less than 30 minutes the home warranty people had another waiting for them at a Home Depot near them. After another few calls on 11/6 we were informed they would not be able to make it out until 11/11 or 11/12. That would have made it 15 days without hot water and I have a child in my house. We already were at 10 days without hot water.By the end of 11/6 we had asked the home warranty to cancel the work order with County Plumbing. We called a plumber on 11/7 and they were out on 11/8 and had the water heater replaced.I checked my credit card bill today 11/10 and I was charged $551.00 from County Plumbing even though they didn't do the work. I have called my credit card and filed a dispute. The credit card is the last straw and this company should not be in business.Desired Settlement: I would like the initial $65.00 back I paid them on 10/26 for their diagnosis.

This is the worst plumbing company I have ever had to deal with. I would not recommend them for anything or to anyone. They don't return calls, or follow what they say. There service is terrible.

When the leak my landlord has been 'repairing' for four years returned with a vengeance to awaken me at 4:30 AM via a rain shower in my bathroom, I researched plumbers and decided I would determine who would do the work. My landlord initially objected and then surprisingly agreed to pay for the work. County plumbing was professional, realistic about not wanting to get involved in a landlord-tenant dispute and agreed to do the work if my landlord contacted directly to schedule. My landlord did - and then his credit card was declined while the work was in progress! County Plumbing remained professional, assessed the problem that caused the leak (faulty subflooring) and my landlord agreed to appropriately resolve the problem. County Plumbing also fixed my toilet pipes that were leaking!

I am so happy with their services- plumbing, professionalism and responsiveness- County Plumbing is full circle service!!!!