I would like to see where the problem exists.....if it is somewhere other than the repaired area on left side of garage then it is something different than what was original complaint was about
Complaint: [redacted] I am rejecting this response because: He's talking like a roofer and I don't know the jargon But I do know that a new roof isn't supposed to drain water onto your house And I do know he didn't update the flashing in that same area I also know that you're not supposed to cut shingles too short so that they drain water directly into your gutter boxAlso, there was only one gutter that had 3/4" of sand in it, and that was the "Midwest" section the roofers were installing at the time of the conversation With regard to the double shingle I mentioned, I didn't remove it, but I don't understand how water's going to go up and over a shingle before it flows downward into the gutter It seams like it would just roll off the nearest low point on the side And that shingle was in the area or row closest to the outside, the edge Sincerely,
The issue of wood problems was pre-existing to roof installationFlashing repair was actually was a correction of when house was built...bottom of 1st flashing was behind siding, not in frontDouble layer at outer corner in question is actually starter course of both the rake starter and gutter starterMidwest on bag is actually the area where shingles are manufactured & was still a Owens Corning wrapperYou cannot use architectural shingles as starter courseThe sand may be from loose granules that come off shingles when roof is installed and not washed out if gutters are improperly slopedOwner is trying to make us do repairs and be responsible on pre-existing problem before roof was installed
I would like to see where the problem exists.....if it is somewhere other than the repaired area on left side of garage then it is something different than what was original complaint was about
Complaint: [redacted] I am rejecting this response because: He's talking like a roofer and I don't know the jargon But I do know that a new roof isn't supposed to drain water onto your house And I do know he didn't update the flashing in that same area I also know that you're not supposed to cut shingles too short so that they drain water directly into your gutter boxAlso, there was only one gutter that had 3/4" of sand in it, and that was the "Midwest" section the roofers were installing at the time of the conversation With regard to the double shingle I mentioned, I didn't remove it, but I don't understand how water's going to go up and over a shingle before it flows downward into the gutter It seams like it would just roll off the nearest low point on the side And that shingle was in the area or row closest to the outside, the edge Sincerely,
The issue of wood problems was pre-existing to roof installationFlashing repair was actually was a correction of when house was built...bottom of 1st flashing was behind siding, not in frontDouble layer at outer corner in question is actually starter course of both the rake starter and gutter starterMidwest on bag is actually the area where shingles are manufactured & was still a Owens Corning wrapperYou cannot use architectural shingles as starter courseThe sand may be from loose granules that come off shingles when roof is installed and not washed out if gutters are improperly slopedOwner is trying to make us do repairs and be responsible on pre-existing problem before roof was installed