Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.County waste has again failed and refused to pickup on two subsequent occasions: February and March We demand two additional weeks credit for these two additional non-pickups, and we want this credit reflected before County Waste issues the next invoice, covering April to June !!Furthermore we paid for the January to March invoice already, and we deducted one weeks non-service for the non-pickup on January However, County Waste issued an overdue notice, saying that the amount we deducted for Jan non-pickup is still due! Why did we get this overdue notice, when Rohannah answered you that they would issue one week credit ? They have not issued this credit yet !!Regards, [redacted] ***
I am writing in response to Mr [redacted] 's complaintMr [redacted] called our office on 11/21/Our representative advised that County Waste will credit the charges for the non-returned containers and process the refund immediatelyMr [redacted] should expect his refund in about weeks thanks County Waste
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
August 13, 2015, Revdex.com Bryant Woods South Amherst, NY Re: [redacted] Dear [redacted] : I am writing in response to [redacted] complaint dated August 4th County Waste is aware of the multiple service issues that have been happeningWe are in the process of finding a solution that way customers like [redacted] will not miss their pick upI do see that we have applied a week credit on [redacted] account in the amount of $The balance on her account is $28.48.As a company we strive to provide the best Customer Service We proudly service almost 180,households and enjoy a very positive relationship with our customers We are sorry that [redacted] was unsatisfied Respectfully, Rohannah A [redacted] Customer Service Manager County Waste & Recycling
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowCounty Waste did not contact me Although my barrel was picked up last week, my account has not been credited for the two pick ups that they did not provide service that I paid for TO close this matter, I request that they credit my account for the two pickups that I paid for that they did not render services for One was Memorial Day week of the other was Christmas/New Years week 2016/ Regards, [redacted]
Mrs [redacted] relocated and opened her new account on April 11th 2016, at that time a new account number was generated for herWe do apologize that Mrs [redacted] was not informed of her new account numberA payment of $and $was received on 5/& 6/using the old account and posted to the old accountThis is reason why Mrs [redacted] was receiving collection callsAfter the payment of $was received, that left a credit on the old accountWe moved that credit over to the new account which was posted to the existing balanceThere is $balance on the account at [redacted] ***The balance on the account at [redacted] is $County Waste services approximately 180,households and we are sorry that Mrs [redacted] was dissatisfiedSincerely County Waste
I am writing in response to Mrs [redacted] complaintCounty Waste recognizes that there has been some service issuesWe have a new driver on the route and he has been starting earlier than usual and is still learning the routeMrs [redacted] has already cancelled her account and we have already entered a work order to have the containers removedWe will be crediting back all of July service in addition to the $In total we will be refunding $The refund process takes a about weeks since the checks are cut through our corporate officeWe do apologize for the inconvenienceCounty Waste services approximately 180,households and we are sorry that Mrs [redacted] was dissatisfiedSincerely County Waste
I have had numerous phone calls, correspondence with this company and have had billing issues which they fail to recognizethey keep billing me for services in a month they did not performNow they are trying to send me to a collection agencyPlease help.to have the amount they are billing for taken off my bill and to thwart further collection and sending this to a credit agency
After reviewing Ms [redacted] 's account, it looks like the $was a late fee that was charged to her account since payment wasn't received until 1/We will be more than happy to reverse those chargesMs [redacted] will not be receiving any more statements from County WasteIn addition, we will go ahead and refund $that was paid to the accountAs a company we strive to provide the best Customer Service We proudly service almost 180,households and enjoy a very positive relationship with our customers We are sorry that Ms [redacted] was unsatisfied
Hi [redacted] , I am writing in response to [redacted] ***'s rejection to case number [redacted] The office was unaware that only the recycling container was removed and not the trash containerPlease have [redacted] place the container out on Sunday night and we will be there on Monday to complete the removalAlso, with regards to the billing County Waste is willing to credit all of August Services and will one week in July since [redacted] ***'s account was suspended on 7/which means she received pick ups in the month of JulyWith that being said, [redacted] balance on this account is $This account was already sent to a collections company, but has not being reported to the credit bureauIf [redacted] makes a payment as soon as possible we will be more than happy to retract her account from collections Thank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determinedOn that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
I am writing in response to Mr [redacted] 's complaintOur operations team spoke to Mr [redacted] and also spoke to officer from the Town Of [redacted] Our drivers are aware of the noise ordinanceOur trucks have been going through the neighborhood between & 6:30amThis issue has been resolved thanks County Waste
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]
August 26th, 2015,Revdex.comBryant Woods SouthAmherst, NY 14228Re: [redacted] Dear Mrs [redacted] :I am writing in response to [redacted] complaint dated August 16th Please see below for explanation.The customer was charged $(before tax - per month) for her serviceHer payment schedule and corresponding service dates are as follows:Dec – Billed for December/January/FebruaryaJanuary 19th – paid for December, January, and partial February servicebFebruary 24th – paid for remainder of February service and pre-paid for March serviceMarch – Billed for March/April/May serviceaApril 28th – paid for April service and partial May serviceJune – Billed for June/July/AugustaJune 1st – paid for remainder of May service and prepaid most of June service.bNo payments since June 1stcCustomer suspended weekly service end of July, still receiving pick ups regular basis for ¾ of the monthContainers were removed on August 19th (with overfull trash volume unless customer can prove they took trash to landfill themselves to credit back volume of waste)Still no payment received.Customer’s debt was for the July service and partial trash volume that was removed on August 19th.Debt cancellation $fee was added and sent to the collection vendorThe final balance on this account is $105.49RespectfullyRohannah A***Customer Service ManagerCounty Waste & Recycling
Mr [redacted] contacted County Waste on January 3rd saying that there was no pick upCounty Waste tried calling Mr [redacted] on both numbers provided but his mailbox was fullCounty Waste did pick up the following week since we were running on a delay that week due to the New Years Day holidayAs of now, there shouldn’t be any issues with serviceFor the inconvenience, we will issue a one week credit to Mr***’s account In the future, if Mr [redacted] has any issues with service, he can contact me directly 518-877-this way we can get the problem taken care of immediatelyTell us why here
I am writing to in response to Mrs [redacted] complaintDue to weather conditions we were not able service her account on 12/Safety is our number one priority and if the roads are bad we will not going to put our employees, our trucks or the public at riskWe apologize for not picking her up on her regular day, however we did take all the trash from that week and the next weekWe bill per month (Quarterly) weeks in a month, there were Fridays in the Month of December and Mrs [redacted] did receive pick upsWe understand that Mrs [redacted] is upset, we will credit the one week worth of Service as a one time courtesyMrs [redacted] will see that adjustment on next invoiceCounty Waste services approximately 180,households and we are sorry that Mrs [redacted] was dissatisfied.Sincerely County Waste & Recycling
I am writing in reference Mr [redacted] complaint dated 9/We have looked into the situation and figured that we had a couple of sub drivers that picked up the route that Mr [redacted] is onOur operations supervisor spoke to our drivers to make sure that both trash and recycling are picked up each week on a FridayFor the inconvenience we will be issuing a week credit on Mr [redacted] accountAs a company we strive to provide the best Customer Service We proudly service almost 180,households and enjoy a very positive relationship with our customers We are sorry that Mr [redacted] was unsatisfied
Revdex.com:I appreciate the response from the Company I will continue to hope that my trash and recycling pickup continue without a hiccup I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.County waste has again failed and refused to pickup on two subsequent occasions: February and March We demand two additional weeks credit for these two additional non-pickups, and we want this credit reflected before County Waste issues the next invoice, covering April to June !!Furthermore we paid for the January to March invoice already, and we deducted one weeks non-service for the non-pickup on January However, County Waste issued an overdue notice, saying that the amount we deducted for Jan non-pickup is still due! Why did we get this overdue notice, when Rohannah answered you that they would issue one week credit ? They have not issued this credit yet !!Regards, [redacted] ***
I am writing in response to Mr [redacted] 's complaintMr [redacted] called our office on 11/21/Our representative advised that County Waste will credit the charges for the non-returned containers and process the refund immediatelyMr [redacted] should expect his refund in about weeks thanks County Waste
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
August 13, 2015, Revdex.com Bryant Woods South Amherst, NY Re: [redacted] Dear [redacted] : I am writing in response to [redacted] complaint dated August 4th County Waste is aware of the multiple service issues that have been happeningWe are in the process of finding a solution that way customers like [redacted] will not miss their pick upI do see that we have applied a week credit on [redacted] account in the amount of $The balance on her account is $28.48.As a company we strive to provide the best Customer Service We proudly service almost 180,households and enjoy a very positive relationship with our customers We are sorry that [redacted] was unsatisfied Respectfully, Rohannah A [redacted] Customer Service Manager County Waste & Recycling
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowCounty Waste did not contact me Although my barrel was picked up last week, my account has not been credited for the two pick ups that they did not provide service that I paid for TO close this matter, I request that they credit my account for the two pickups that I paid for that they did not render services for One was Memorial Day week of the other was Christmas/New Years week 2016/ Regards, [redacted]
Mrs [redacted] relocated and opened her new account on April 11th 2016, at that time a new account number was generated for herWe do apologize that Mrs [redacted] was not informed of her new account numberA payment of $and $was received on 5/& 6/using the old account and posted to the old accountThis is reason why Mrs [redacted] was receiving collection callsAfter the payment of $was received, that left a credit on the old accountWe moved that credit over to the new account which was posted to the existing balanceThere is $balance on the account at [redacted] ***The balance on the account at [redacted] is $County Waste services approximately 180,households and we are sorry that Mrs [redacted] was dissatisfiedSincerely County Waste
I am writing in response to Mrs [redacted] complaintCounty Waste recognizes that there has been some service issuesWe have a new driver on the route and he has been starting earlier than usual and is still learning the routeMrs [redacted] has already cancelled her account and we have already entered a work order to have the containers removedWe will be crediting back all of July service in addition to the $In total we will be refunding $The refund process takes a about weeks since the checks are cut through our corporate officeWe do apologize for the inconvenienceCounty Waste services approximately 180,households and we are sorry that Mrs [redacted] was dissatisfiedSincerely County Waste
I have had numerous phone calls, correspondence with this company and have had billing issues which they fail to recognizethey keep billing me for services in a month they did not performNow they are trying to send me to a collection agencyPlease help.to have the amount they are billing for taken off my bill and to thwart further collection and sending this to a credit agency
After reviewing Ms [redacted] 's account, it looks like the $was a late fee that was charged to her account since payment wasn't received until 1/We will be more than happy to reverse those chargesMs [redacted] will not be receiving any more statements from County WasteIn addition, we will go ahead and refund $that was paid to the accountAs a company we strive to provide the best Customer Service We proudly service almost 180,households and enjoy a very positive relationship with our customers We are sorry that Ms [redacted] was unsatisfied
Hi [redacted] , I am writing in response to [redacted] ***'s rejection to case number [redacted] The office was unaware that only the recycling container was removed and not the trash containerPlease have [redacted] place the container out on Sunday night and we will be there on Monday to complete the removalAlso, with regards to the billing County Waste is willing to credit all of August Services and will one week in July since [redacted] ***'s account was suspended on 7/which means she received pick ups in the month of JulyWith that being said, [redacted] balance on this account is $This account was already sent to a collections company, but has not being reported to the credit bureauIf [redacted] makes a payment as soon as possible we will be more than happy to retract her account from collections Thank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determinedOn that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
I am writing in response to Mr [redacted] 's complaintOur operations team spoke to Mr [redacted] and also spoke to officer from the Town Of [redacted] Our drivers are aware of the noise ordinanceOur trucks have been going through the neighborhood between & 6:30amThis issue has been resolved thanks County Waste
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]
This complaint was already responded toThe balance on Ms [redacted] account is $New Account number is [redacted]
August 26th, 2015,Revdex.comBryant Woods SouthAmherst, NY 14228Re: [redacted] Dear Mrs [redacted] :I am writing in response to [redacted] complaint dated August 16th Please see below for explanation.The customer was charged $(before tax - per month) for her serviceHer payment schedule and corresponding service dates are as follows:Dec – Billed for December/January/FebruaryaJanuary 19th – paid for December, January, and partial February servicebFebruary 24th – paid for remainder of February service and pre-paid for March serviceMarch – Billed for March/April/May serviceaApril 28th – paid for April service and partial May serviceJune – Billed for June/July/AugustaJune 1st – paid for remainder of May service and prepaid most of June service.bNo payments since June 1stcCustomer suspended weekly service end of July, still receiving pick ups regular basis for ¾ of the monthContainers were removed on August 19th (with overfull trash volume unless customer can prove they took trash to landfill themselves to credit back volume of waste)Still no payment received.Customer’s debt was for the July service and partial trash volume that was removed on August 19th.Debt cancellation $fee was added and sent to the collection vendorThe final balance on this account is $105.49RespectfullyRohannah A***Customer Service ManagerCounty Waste & Recycling
Mr [redacted] contacted County Waste on January 3rd saying that there was no pick upCounty Waste tried calling Mr [redacted] on both numbers provided but his mailbox was fullCounty Waste did pick up the following week since we were running on a delay that week due to the New Years Day holidayAs of now, there shouldn’t be any issues with serviceFor the inconvenience, we will issue a one week credit to Mr***’s account In the future, if Mr [redacted] has any issues with service, he can contact me directly 518-877-this way we can get the problem taken care of immediatelyTell us why here
I am writing to in response to Mrs [redacted] complaintDue to weather conditions we were not able service her account on 12/Safety is our number one priority and if the roads are bad we will not going to put our employees, our trucks or the public at riskWe apologize for not picking her up on her regular day, however we did take all the trash from that week and the next weekWe bill per month (Quarterly) weeks in a month, there were Fridays in the Month of December and Mrs [redacted] did receive pick upsWe understand that Mrs [redacted] is upset, we will credit the one week worth of Service as a one time courtesyMrs [redacted] will see that adjustment on next invoiceCounty Waste services approximately 180,households and we are sorry that Mrs [redacted] was dissatisfied.Sincerely County Waste & Recycling
I am writing in reference Mr [redacted] complaint dated 9/We have looked into the situation and figured that we had a couple of sub drivers that picked up the route that Mr [redacted] is onOur operations supervisor spoke to our drivers to make sure that both trash and recycling are picked up each week on a FridayFor the inconvenience we will be issuing a week credit on Mr [redacted] accountAs a company we strive to provide the best Customer Service We proudly service almost 180,households and enjoy a very positive relationship with our customers We are sorry that Mr [redacted] was unsatisfied
Revdex.com:I appreciate the response from the Company I will continue to hope that my trash and recycling pickup continue without a hiccup I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]