Countywide Pest Pros

To whom it may concern regarding complaint # [redacted] :Countywide Pest Pros remains firm in the decision to deny this client’s request for a refund of $Reasons for this decision are as follows: This is a verifiable and valid debt, with documents such as service tickets showing material was used, invoices, communications, etc.$is more than the client paid on the accountThere is still a remaining balance on this account of $from July despite taking off a few services, and ALL late feesThe slanderous comments and claims made by this client are 100% false, which we believe have been proven so multiple times throughout this entire processLastly, Countywide Pest Pros has repeatedly requested any record of payment from the client AND the client’s accountant so that this account could be credited accordinglyNeither of them have provided that, but in fact submitted payment for $in late April 2017, while simultaneously requesting serviceDespite the client, and the client’s accountant not sending any record of payment(s), we STILL welcome those so that we can investigate those payments and credit the account appropriately.Keep in mind, just because the client mentions over and over that there are proofs of payments, without actually providing that information, whether it be; cashed check bank statements showing Countywide Pest Pros cashed the check, or an emailed confirmation from the client’s credit card being processed, or an emailed Receipt of Payment for cash received from the technician, there is no way for us to verify the claims made by the client other than what has been documented in the account.In summary: this client took an exorbitant route in efforts to get a refund for a debt that is unequivocally owed to Countywide Pest ProsThis is a valid debt with a remaining balance for services performed in July This debt has existed for a long time without sufficient payment or cooperation from the client, and we feel we’ve extinguished all avenues in our efforts to work with this client to obtain some kind of payment.We stand firm in denying the client’s request for a refund, but put in a final request to the client to pay off the account entirely, before any future late fees are accruedWe, again, request that no negative markings be made against our company from the Revdex.com, and that the client pay the remaining balance in full Thank you for your time, [redacted]

To Whom It May Concern: [redacted] has been a client of Countywide Pest Pros since 03/12/She has been a very demanding client, with little to no flexibility or cooperationWe have provided our services per signed contract, plus additional requests, on good faith We notify our clients the day before servicing via text, email, and/or phone callWhen we complete the service, we send an invoice for that serviceThe only communication we ever received were service requests - never anything concerning her bill or sending in payment, or paying on her accountDespite lack of payment, we tried accommodating her service requests as soon as we could, for as long as we could At one point, the communication stoppedIn efforts to ensure everyone was on the same page regarding the balance, we did halt services, sent a payment due letter, and still heard nothingWe let [redacted] know that we would work with her on payments so she didn’t have to pay the full $in one lump sumWe knocked off some of the charges, and all late fees/percentages to help her out on her account Her pest activity eventually increased, so she finally contacted us requesting serviceWe, yet again, brought her account balance to her attentionIrritated, she redirected us to her accountant, [redacted] MorganWe then sent all information, payments, communications, and requests to her accountant per her requestWe requested for any and all documentation and/or proof of payments made, so that we could credit that to her accountNeither [redacted] , nor [redacted] , to this day, have provided any documentation in efforts to dispute or prove that [redacted] ’s account is incorrect in our systemIn fact, there was a payment of $sent in and deposited on 04/17/on [redacted] ’s behalf in efforts to restore service, and receive treatmentDespite her still owing $for service performed in July 2016, once we received payment, we placed her on the schedule as soon as we could, and notified her of that pending service [redacted] emailed in response to the notification stating that she didn’t request service, and that she had filed the Revdex.com complaint in efforts to get her money backShe simultaneously threatened small claims court to get a full refundWe’re requesting that this dispute be dismissed, and no negative markings be made against our companyWe feel that we have gone above and beyond the call of duty to ensure customer satisfaction, despite only being paid twice by this client since Thank you for your time, [redacted] Owner/OperatorCountywide Pest ProsTell us why here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The contract that I signed, as well as the verbal agreement, is is in contradiction to the response they offer. Regards, [redacted]

I have used this pest control company for over three years and only recently have they notified me to tell me they have never received a payment from me and I now owe over $which is ridiculous because I have paid every invoice for every serviceThey went as far to tell me that I am not even one that owes the most, that there are other customers that owe way more but they continue to call and ask when they can come out and perform another serviceI have paid for every time they have come and I have the invoices and emails to prove itI sent the check for $to make sure I was not turned over to a credit agency but I am asking to be refunded because at this point I have paid double for every service for the past three years and when I told them I was going to report them they immediately said that was not necessary and they would accept small payments to satisfy the debt and contacting the Revdex.com or going to small claims court would be too much work and I should just go ahead and m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did sign a contract asking for service when I moved into my home in march of and when I would be emailed an invoice I would forward every single one to a third party from whom would send a check to the pest company and then provide to me an email confirmation of the payment that is how I have proof of makingevery payment since I began service, unlike pest pots claim that they never received one payment from me I have what is in my email and also from the third party companyI told them all of this when they first made their claim of the amount I owed and how it was impossible let alone ridiculousAfter I made this complaint I was even contacted because they do not want their services made public because they know this is bad business practiceTheir only response was "I must have been making payments to someone else", for three years? I sent the payment they claim I owe but again, I ONLY made that to keep my credit clear for fear of resport made by themI am not satisfied with their response let alone no repayment.
Regards,
*** *** ***

To Whom It May Concern:
margin-bottom: 5pt;">Countywide Pest Pros contracted with Mr*** *** for a bedbug job, for a one-time charge of $There was no discount offered for pre-payment, and no chemicals toxic to humans were usedThe materials used for pest control treatment are regulated by the State of California, and deemed appropriate for applications at homes and includes Bedbugs as a target pestMr*** called a week after our treatment saying that he did not have any more bedbugs and wanted a refund for the follow up inspection services that were included in the one-time charge of $The $that was disputed and returned to the client should be reversedThank you for your timeSincerely,
*** *** Countywide Pest Pros

To Whom It May Concern: [redacted] has been a client of Countywide Pest Pros since 03/12/2014. She has been a very demanding client, with little to no flexibility or cooperation. We have provided our services per signed contract, plus additional requests, on good faith.  We notify...

our clients the day before servicing via text, email, and/or phone call. When we complete the service, we send an invoice for that service. The only communication we ever received were service requests - never anything concerning her bill or sending in payment, or paying on her account. Despite lack of payment, we tried accommodating her service requests as soon as we could, for as long as we could.  At one point, the communication stopped. In efforts to ensure everyone was on the same page regarding the balance, we did halt services, sent a payment due letter, and still heard nothing. We let [redacted] know that we would work with her on payments so she didn’t have to pay the full $675 in one lump sum. We knocked off some of the charges, and all late fees/percentages to help her out on her account.  Her pest activity eventually increased, so she finally contacted us requesting service. We, yet again, brought her account balance to her attention. Irritated, she redirected us to her accountant, [redacted] Morgan. We then sent all information, payments, communications, and requests to her accountant per her request. We requested for any and all documentation and/or proof of payments made, so that we could credit that to her account. Neither [redacted], nor [redacted], to this day, have provided any documentation in efforts to dispute or prove that [redacted]’s account is incorrect in our system. In fact, there was a payment of $600.00 sent in and deposited on 04/17/2017 on [redacted]’s behalf in efforts to restore service, and receive treatment. Despite her still owing $75.00 for service performed in July 2016, once we received payment, we placed her on the schedule as soon as we could, and notified her of that pending service. [redacted] emailed in response to the notification stating that she didn’t request service, and that she had filed the Revdex.com complaint in efforts to get her money back. She simultaneously threatened small claims court to get a full refund. We’re requesting that this dispute be dismissed, and no negative markings be made against our company. We feel that we have gone above and beyond the call of duty to ensure customer satisfaction, despite only being paid twice by this client since 2014. Thank you for your time,   [redacted]Owner/OperatorCountywide Pest ProsTell us why here...

To Whom It May Concern:Countywide Pest Pros contracted with Mr. [redacted] for a bedbug job, for a one-time charge of $800.00. There was no discount offered for pre-payment, and no chemicals toxic to humans were used. The materials used for pest control treatment are regulated by the State of...

California, and deemed appropriate for applications at homes and includes Bedbugs as a target pest. Mr. [redacted] called a week after our treatment saying that he did not have any more bedbugs and wanted a refund for the follow up inspection services that were included in the one-time charge of $800.00. The $600.00 that was disputed and returned to the client should be reversed.Thank you for your time.Sincerely,[redacted] Countywide Pest Pros

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The contract that I signed, as well as the verbal agreement,  is is in contradiction to the response they offer.
Regards,
[redacted]

To whom it may concern regarding complaint #[redacted]:Countywide Pest Pros remains firm in the decision to deny this client’s request for a refund of $675.00. Reasons for this decision are as follows:   This is a verifiable and valid debt, with documents such as service tickets showing material was used, invoices, communications, etc.$675.00 is more than the client paid on the account. There is still a remaining balance on this account of $75.00 from July 2016 despite taking off a few services, and ALL late fees. The slanderous comments and claims made by this client are 100% false, which we believe have been proven so multiple times throughout this entire process. Lastly, Countywide Pest Pros has repeatedly requested any record of payment from the client AND the client’s accountant so that this account could be credited accordingly. Neither of them have provided that, but in fact submitted payment for $600.00 in late April 2017, while simultaneously requesting service. Despite the client, and the client’s accountant not sending any record of payment(s), we STILL welcome those so that we can investigate those payments and credit the account appropriately.Keep in mind, just because the client mentions over and over that there are proofs of payments, without actually providing that information, whether it be; cashed check bank statements showing Countywide Pest Pros cashed the check, or an emailed confirmation from the client’s credit card being processed, or an emailed Receipt of Payment for cash received from the technician, there is no way for us to verify the claims made by the client other than what has been documented in the account.In summary: this client took an exorbitant route in efforts to get a refund for a debt that is unequivocally owed to Countywide Pest Pros. This is a valid debt with a remaining balance for services performed in July 2016. This debt has existed for a long time without sufficient payment or cooperation from the client, and we feel we’ve extinguished all avenues in our efforts to work with this client to obtain some kind of payment.We stand firm in denying the client’s request for a refund, but put in a final request to the client to pay off the account entirely, before any future late fees are accrued. We, again, request that no negative markings be made against our company from the Revdex.com, and that the client pay the remaining balance in full.  Thank you for your time,    [redacted]