Coupon Cactus

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Hi, Thanks for the messageI have looked into your issue and it seems you did speak with our customer service twiceWe contacted the merchant and they only have a record of card for you through usYou also only provided our customer service with order confirmationIf you purchased through us can you please email us both order confirmations so we can follow up with them?We actually just paid our quarterly cash back on 11/15/so there is already a check on its way to you for $However, there was indeed a discrepancy between us and the merchant in terms of cash back percentageApparently they changed it to 0.8%, but we were not made aware of thisSince we had displayed 2% when you purchased it we will give you a credit for the other 1.2% from our pocket, so you now have earned $on that purchaseOnce we complete the investigation into your second order we will send you a payment for your balanceSorry for the min cash back percentageIt is rare, but when dealing with thousands of merchants and changing percentages it can happen from time to timePlease email customer service at [redacted] with both order confirmations so we can follow up and resove the issue Thanks, Scott Fitterman CouponCactus.com Owner

Hi ***Thank you for your cooperationAlthough there was a problem with the affiliate link we have credited you for the cash back you would have earned if it had workedYou know to contact us in the future should it happen again and we are going to update our popup window and terms of
agreement to make it clear what happens in these instances and to direct our members to contact us before proceeding.Thanks for helping us improve the site!All the best,***

Hello,Resolving this issue through Revdex.com is fine but doesn't change anything. We need your order number from your AT&T U-verse order to inquire about your cash back. You keep emailing us your account number but we need your ORDER number. It is in your order confirmation email from AT&T...

and you can call AT&T for that info as well. As soon as you provide us with your order number we can inquire with AT&T and get you your cash back.Thanks![redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I've sent them the order number and confirmation email 10 days ago, but no response at all.
Regards,
[redacted]

Hi,
Thanks for the message. I have looked into your issue and it seems you did speak with our customer service twice. We contacted the merchant and they only have a record of 1 card for you through us. You also only provided our customer service with 1 order confirmation. If you purchased 2...

through us can you please email us both order confirmations so we can follow up with them?We actually just paid our quarterly cash back on 11/15/16 so there is already a check on its way to you for $19.20. However, there was indeed a discrepancy between us and the merchant in terms of cash back percentage. Apparently they changed it to 0.8%, but we were not made aware of this. Since we had displayed 2% when you purchased it we will give you a credit for the other 1.2% from our pocket, so you now have earned $48 on that purchase. Once we complete the investigation into your second order we will send you a payment for your balance.
Sorry for the mix-up in cash back percentage. It is rare, but when dealing with thousands of merchants and changing percentages it can happen from time to time.
Please email customer service at [redacted] with both order confirmations so we can follow up and resove the issue.
 
Thanks,
 
Scott Fitterman
CouponCactus.com
Owner

Review: This site provides cashback on purchase made through links. I clicked the link for [redacted] and the page that showed up stated "No Coupon Needed" and "Shop at [redacted] as you normally would and your cash back will be tracked." Since the window said "Shop at [redacted] as you normally would and your cash back will be tracked," I continued with my order and checked out. I followed everything website said to do. I even added my order number and order total to the pop-up window created by Coupon Cactus. After this, when I logged into my account both orders that I made showed up in my account as pending. However, on October 9th, [redacted] from Coupon Cacutus told me that my two purchases did not count because the "[redacted] cash back program is currently suspended and our links goes to an in-active page."

He added that "Whenever this happens, it means that the cash back is temporarily unavailable and because the referral link isn’t working (the link isn’t taking you to the merchant’s site), the order do not qualify for cash back. To qualify for CouponCactus.com cash back offer please always make sure to redeem our coupon and then make your purchase only in the browser window that CouponCactus.com takes you to. In this case, our link took you to an inactive link that needed to be reported to us. Our link didn’t take you to the merchant’s site and you went to the merchant’s site directly for your purchase. You will see a note in the coupon pop up window as well: Report coupon issue PRIOR to placing order, coupon cannot be applied after order is completed"

I responded to his email the following day and explained that the window stated no coupon needed and to check out as normal. As such, I would have never non to click on the "Report coupon issue" button. However, that was 9 days ago and since then I have not had received any response and Coupon Cactus deleted these orders from my account.

In sum,Desired Settlement: I followed all of the directions on the site and clicked thrrough every link properly. I also placed my order number and total into the pop-up window that stated "No Coupon Needed" and "Shop at [redacted] as you normally would and your cash back will be tracked."

Therefore, I should be entitled to 8% cashback on my to orders from [redacted] Wines. Order # [redacted] totaled $338.12 ($316.00 before tax) and Order #[redacted] totaled $110.60 ($102.35 before tax). I am requesting that my 8% cash back be applied to the pre tax order amounts of $316.00 (8% is $25.28) and $102.35 (8% is $8.19). My Total cashback applied to my account for these orders should be $33.47.

Thank you, [redacted]

Business

Response:

Hi [redacted]Thank you for your cooperation. Although there was a problem with the affiliate link we have credited you for the cash back you would have earned if it had worked. You know to contact us in the future should it happen again and we are going to update our popup window and terms of agreement to make it clear what happens in these instances and to direct our members to contact us before proceeding.Thanks for helping us improve the site!All the best,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: ON 03/12/15 PURCHASED DOUBLE PLAY, U FAM TV & INTERNET ELITE FROM AT&T ACCT # [redacted] THRU THIS WEBSITE AND WAS PROMISED $100.00 CASHBACK, CCTID [redacted] MEMBER # [redacted] STILL WAITING UP-DATE.Desired Settlement: APPROVE $100.00 CASHBACK AND MAIL BY MAY 15.

Business

Response:

Hello,Resolving this issue through Revdex.com is fine but doesn't change anything. We need your order number from your AT&T U-verse order to inquire about your cash back. You keep emailing us your account number but we need your ORDER number. It is in your order confirmation email from AT&T and you can call AT&T for that info as well. As soon as you provide us with your order number we can inquire with AT&T and get you your cash back.Thanks![redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I didnt received documents, as was suggested. One states a temporary order number: [redacted]

Regards,

Business

Response:

Fantastic, that's what we have been waiting for! We have already submitted the inquiry with AT&T and will let you know the moment we hear back.

Business

Response:

Hi,I believe this complaint should now be resolved. You provided us your order number and although it takes 45 days for AT&T to resolve and credit the cash back we decided to credit you immediately from our own funds and it is now in your Coupon Cactus account. Pay day is 5/15/15 and your check will be mailed along with all other Coupon Cactus member checks. Currently the situation is exactly where it would have been if you were credited automatically so there is no issue at hand.Enjoy the cash back![redacted]