Courier Corporation

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: [redacted] CEO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ozarkliquidation.com To Whom it [redacted] Concern: Re: XXXXXX [redacted] In response to this complaint I will simply provide the following notes from our company CRMI will also address each claim as go Ozark Liquidation DID explain that our timeshare properties are simply "given away" during our presentation as evidenced on line J in our written contractLine J states- "Owner understands that Ozark Liquidation reserves the right to transfer ownership of the above stated timeshare property in any manner necessary to complete the transfer process" That Ozark Liquidation did not help Ms [redacted] to understand this would be happening or "explain it properly"Please see communication to Ms [redacted] below dated October 14, Ms [redacted] was made fully aware of the "hand off", was told to look for documents and was asked to reach out to my staff in the event she had any questions Ms [redacted] was NOT liable for maintenance fee bill in as she DID have all necessary documentation returned to Ozark Liquidation and its affiliates on time Ms [redacted] stated that Ozark Liquidation "misrepresented documents" provided to her as proof the transfer was moving forwardThe documentation referenced is a Warranty Deed recorded in Taney County on 11-30-This type of documentation is standard for this industry as proof that everything is moving according to scheduleThis document can be viewed in Book Page LXXXXX Ms [redacted] states that Mr [redacted] assured her many times that the transfer was taking place and was in processThis is trueI did assure Ms [redacted] this was the case as at the time there were NO outward signs to cause me to believe otherwiseI am still waiting to see exactly what has caused this transfer to be declined by the Resort DeveloperOzark Liquidation obtained an Estoppell regarding this Client's property from F.QThere is no reason it should not have gone thru as all of the developer's requirements had been met I would like to say that while I understand MsKings frustration in this matter, her way of describing her experience with Ozark Liquidation and its affiliates is a bit roughIf you look thru the notes provided below from our CRM (all timestamped) it is easy to see that Ozark Liquidation provided the service purchased by Ms***Several factors beyond anyone's control, including the passing [redacted] Mr***, slowed this process and actually required the drafting and recording of legal documents required by the resort and or State Agencies that govern the transfer of these propertiesWe worked patiently and diligently on behalf of Ms [redacted] and at no time left her without the answer she was looking for I will personally work with Ms [redacted] in an attempt to resolve this matterPlease keep in mind she DID NOT pay maintenance for as that was provided for by Ozark Liquidation and also note that during Ms***'s period of mourning we made several attempts to have documents returned in order to complete this transfer and we were not made aware of MrKings passing [redacted] 10-01-2015, before this date several unsuccessful attempts were made in order to complete this transfer Ozark Liquidation IncCRM Notes October 03, At 09:10:16AM (Amy Joe) Mailing deed request to client October 06, At 11:06:42AM (Amy Joe) This file is on my desk October 14, At 12:30:00PM (Amy Joe) Client sent me copy of the recorded deedSubmitted to SD Emailed client back: Mrs***, I just wanted to let you know that I have the copy of your deedI have submitted your paperwork to our title company, Sumday VacationsYou will receive your paperwork from them in around weeks Please let me know if you have questions Thanks, Amy Joe December 01, At 02:48:13PM (Sue Arnold) Update from Sumday Looks like Ernest passed [redacted] so we sent out a letter on XX-, XX-and final notice on XX-explaining that we needed a death certificate and a affidavit of continuous marriage [redacted] called in on X-saying she is sending in those docsWe sent out docs to be signed and notarized on 3-20-Sent 2nd notice on 4-20-On 5-28- [redacted] was sent an email asking her to pay maintenance fees and if she was going to use weekShe was send 2nd email on 6-1-On X-we finally had all the required docs and info from hereAt that time we started the process of verifying what she owned At the moment it's in final process in deeding at the county Troy December 01, At 08:06:23PM ( [redacted] ) call taney and/or stone co to see when DOC was recordedemail copy of contract and new recorded deed to steve December 01, At 08:08:37PM ( [redacted] ) Steve is Primary contact on this fileUse Cell phone numberClient stated they "Just Want Something in WRITING" Will do 2nd TS if this one is done!!!!!! December 02, At 12:10:54PM (Sue Arnold) Pick up recorded deed transferring French Quarter to [redacted] Scanned and put in attachmentsPhil has original and file December 02, At 12:49:38PM ( [redacted] ) offered Bluegreen Liq for $1495.00, will send offer today along with copies of new recorded deedOffer good ONLY until 12-31- December 02, At 02:01:41PM ( [redacted] ) Steve and ***, Here are the docs we spoke about last nightI also spoke with Sumday and they confirmed you are NOT liable for this years maintenance fee as we discussedSorry for the confusion in all of this guys but I hope you feel good about doing biz with Ozark Liquidation as you are ultimately timeshare free!!! I feel good about how everything moved along and there were no real hang ups, to be fair whenever there is a deceased spouse still on a deed you can always expect to provide the county and state some sort of supporting documentationI trust my sales staff does a good job of conveying this at the point of sale With French Quarter behind us and hopefully with a better understanding of how this process works AND knowing exactly where to get any information you need as we go (me)I would like to offer the following terms on your Bluegreen timeshare: Service charge- $ The transfer fee on B.Gis $and would be due in about months The current Maint fee bill would have to be paid but I could guarantee you will not pay another This one would be easier as you already have your rights of survivorship document prepared and it would only need to be recorded wherever your deededThat will save a couple months for sure(disclaimer- the state [redacted] call theirs Affidavit of Continuous Marriage- same doc, different name) I can extend this offer thru XX-as that is when my road crew comes back to work and I would be obligated to pass [redacted] guys back to themPlease call me at XXX-XXX-XXXX or simply email if you would like to take advantage of this offer, We can execute via email from the comfort of your easy chair ? and there will be no need to travel In closing, your new deed along with County Recorders Seal is included in one of the attachments also please reference line K on our contract and line F on the Transfer Agreement for the 90-day obligation statementOur records show everything received 5-21-15, so you are good Thanks [redacted] December 02, At 04:51:02PM ( [redacted] ) ma [redacted] @yahoo.com office number ***-387- [redacted] December 29, At 04:37:13PM ( [redacted] ) followed up with client to check to see if she had gotten any confirmation from FQI will call on Friday January to schedule a call to FQ deeding so she can confirm transferWe will discuss BG transfer for at that time January 19, At 09:56:00AM (Sue Arnold) Client left message on phone and I returned call this am and left message

Initial Business Response /* (1000, 5, 2016/06/02) */
Contact Name and Title: *** *** VP of Tech
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ozarkliquidation.com
Hello,
We just spoke to Mr*** and let him know we are still hereOur phone system is currently down and from what
we understand it will be 24-hours before everything will be back upEverything on MrPoynters file is moving according to our estimated time frame and he is more than welcome to reach out to our office for an update at any time
This was not a planned outage and we are just as annoyed as everyone elseWe appreciate everyone's patience and understanding and hopefully we will be back up by the end of the week

Initial Business Response /* (1000, 5, 2016/01/27) */
Contact Name and Title: [redacted] CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ozarkliquidation.com
To Whom it [redacted] Concern:
Re: XXXXXX
[redacted]
In response to this complaint I will simply provide the following notes from...

our company CRM. I will also address each claim as go.
1. Ozark Liquidation DID explain that our timeshare properties are simply "given away" during our presentation as evidenced on line J in our written contract. Line J states- "Owner understands that Ozark Liquidation reserves the right to transfer ownership of the above stated timeshare property in any manner necessary to complete the transfer process"
2. That Ozark Liquidation did not help Ms. [redacted] to understand this would be happening or "explain it properly". Please see communication to Ms. [redacted] below dated October 14, 2014. Ms. [redacted] was made fully aware of the "hand off", was told to look for documents and was asked to reach out to my staff in the event she had any questions.
3. Ms. [redacted] was NOT liable for 2015 maintenance fee bill in 2015 as she DID have all necessary documentation returned to Ozark Liquidation and its affiliates on time.
4. Ms. [redacted] stated that Ozark Liquidation "misrepresented documents" provided to her as proof the transfer was moving forward. The documentation referenced is a Warranty Deed recorded in Taney County on 11-30-2015. This type of documentation is standard for this industry as proof that everything is moving according to schedule. This document can be viewed in Book 2015 Page LXXXXX.
5. Ms. [redacted] states that Mr. [redacted] assured her many times that the transfer was taking place and was in process. This is true. I did assure Ms. [redacted] this was the case as at the time there were NO outward signs to cause me to believe otherwise. I am still waiting to see exactly what has caused this transfer to be declined by the Resort Developer. Ozark Liquidation obtained an Estoppell regarding this Client's property from F.Q... There is no reason it should not have gone thru as all of the developer's requirements had been met.
I would like to say that while I understand Ms. Kings frustration in this matter, her way of describing her experience with Ozark Liquidation and its affiliates is a bit rough. If you look thru the notes provided below from our CRM (all timestamped) it is easy to see that Ozark Liquidation provided the service purchased by Ms. [redacted]. Several factors beyond anyone's control, including the passing ** Mr. [redacted], slowed this process and actually required the drafting and recording of legal documents required by the resort and or State Agencies that govern the transfer of these properties. We worked patiently and diligently on behalf of Ms. [redacted] and at no time left her without the answer she was looking for.
I will personally work with Ms. [redacted] in an attempt to resolve this matter. Please keep in mind she DID NOT pay maintenance for 2015 as that was provided for by Ozark Liquidation and also note that during Ms. [redacted]'s period of mourning we made several attempts to have documents returned in order to complete this transfer and we were not made aware of Mr. Kings passing [redacted] 10-01-2015, before this date several unsuccessful attempts were made in order to complete this transfer.
Ozark Liquidation Inc. CRM Notes
October 03, 2014 At 09:10:16AM (Amy Joe)
Mailing deed request to client.
October 06, 2014 At 11:06:42AM (Amy Joe)
This file is on my desk.
October 14, 2014 At 12:30:00PM (Amy Joe)
Client sent me copy of the recorded deed. Submitted to SD.
Emailed client back:
Mrs. [redacted],
I just wanted to let you know that I have the copy of your deed. I have submitted your paperwork to our title company, Sumday Vacations. You will receive your paperwork from them in around 3 weeks.
Please let me know if you have questions.
Thanks,
Amy Joe
December 01, 2015 At 02:48:13PM (Sue Arnold)
Update from Sumday
Looks like Ernest passed [redacted] so we sent out a letter on XX-XX-XX ,
XX-XX-XX and final notice on XX-XX-XX explaining that we needed a death
certificate and a affidavit of continuous marriage. [redacted] called in on
X-XX-XX saying she is sending in those docs. We sent out docs to be
signed and notarized on 3-20-15. Sent 2nd notice on 4-20-15. On 5-28-15
[redacted] was sent an email asking her to pay maintenance fees and if she was
going to use 2015 week. She was send 2nd email on 6-1-15. On X-XX-XX we
finally had all the required docs and info from here. At that time we
started the process of verifying what she owned.
At the moment it's in final process in deeding at the county
Troy
December 01, 2015 At 08:06:23PM ([redacted])
call taney and/or stone co to see when DOC was recorded. email copy of contract and new recorded deed to steve.
December 01, 2015 At 08:08:37PM ([redacted])
Steve is Primary contact on this file. Use Cell phone number. Client stated they "Just Want Something in WRITING" Will do 2nd TS if this one is done!!!!!!
December 02, 2015 At 12:10:54PM (Sue Arnold)
Pick up recorded deed transferring French Quarter to [redacted] Scanned and put in attachments. Phil has original and file.
December 02, 2015 At 12:49:38PM ([redacted])
offered Bluegreen Liq for $1495.00, will send offer today along with copies of new recorded deed. Offer good ONLY until 12-31-15.
December 02, 2015 At 02:01:41PM ([redacted])
Steve and [redacted],
Here are the docs we spoke about last night. I also spoke with Sumday and they confirmed you are NOT liable for this years maintenance fee as we discussed. Sorry for the confusion in all of this guys but I hope you feel good about doing biz with Ozark Liquidation as you are ultimately timeshare free!!! I feel good about how everything moved along and there were no real hang ups, to be fair whenever there is a deceased spouse still on a deed you can always expect to provide the county and state some sort of supporting documentation. I trust my sales staff does a good job of conveying this at the point of sale.
With French Quarter behind us and hopefully with a better understanding of how this process works AND knowing exactly where to get any information you need as we go (me). I would like to offer the following terms on your Bluegreen timeshare:
Service charge- $1495.00
The transfer fee on B.G. is $780.00 and would be due in about 4 months
The current Maint fee bill would have to be paid but I could guarantee you will not pay another.
This one would be easier as you already have your rights of survivorship document prepared and it would only need to be recorded wherever your deeded. That will save a couple months for sure. (disclaimer- the state [redacted] call theirs Affidavit of Continuous Marriage- same doc, different name).
I can extend this offer thru XX-XX-XX as that is when my road crew comes back to work and I would be obligated to pass [redacted] guys back to them. Please call me at XXX-XXX-XXXX or simply email if you would like to take advantage of this offer, We can execute via email from the comfort of your easy chair ? and there will be no need to travel.
In closing, your new deed along with County Recorders Seal is included in one of the attachments also please reference line K on our contract and line F on the Transfer Agreement for the 90-day obligation statement. Our records show everything received 5-21-15, so you are good.
Thanks
[redacted]
December 02, 2015 At 04:51:02PM ([redacted])
ma[redacted]@yahoo.com office number [redacted]-387-[redacted]
December 29, 2015 At 04:37:13PM ([redacted])
followed up with client to check to see if she had gotten any confirmation from FQ. I will call on Friday January 15 to schedule a call to FQ deeding so she can confirm transfer. We will discuss BG transfer for 1495.00 at that time.
January 19, 2016 At 09:56:00AM (Sue Arnold)
Client left message on phone and I returned call this am and left message.