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Courier Post Reviews (5)

Review: I Signed up for Thursday thru Sunday paper per the advertisment sent to my home. The mailing I got said 12$ for 3 months for Thursday thru Sunday paper. I was wrongly given

the Sunday and mobile. Do not want mobile. Please note that the mobile is 10$ on the add but they kept my 2 $ and gave me the wrong product. Also called the service dept five times and each time I was told it was a one hour wait but that I could give myphone number and I would get a call back within 1 hour and that was 6 hours ago. No call back. Also emailed in the (AM) my concerns but have not heard back, now late PM. Also tried to use online service dept but got redirected to daadend. I am unable to contact anybody at the paper. My last course of action is the Revdex.com. [redacted]Desired Settlement: Provide the 12$ offer also I would like to know a name of a person and phone number to contact. If they fix this adverising issue How can you put in a vacation hold when you get cutoff trying to get the paper started with the correct offer.

Business

Response:

The local customer service manager phoned Mr. [redacted] and issued an apology for the problems he experienced using our call center automated system and email option. The order form received from the subscriber was for Sunday Only ($12/month) delivery. We upgraded his delivery to Thursday-Sunday delivery at no additional cost, because of the inconvenience he experienced earlier this week. Contact information for the local office was provided by email, and instructions on how to register the account were included. Subscribers can use the online or phone self-serve menu to process vacation stops. If he prefers, he can contact the local office. All print subscriptions include full access to our e-Newspaper, website, mobile and tablet applications.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They also provided me with an email address for vacation holds due to the fact that I had I problem contacting them. This is a good responce by the business.

Regards,

Review: I cancelled my Courier-Post newspaper ([redacted]) account on 8/22/2014 but they continue to deliver the newspaper and autodebit my checking account.Desired Settlement: No more newspaper deliveries and no more autodebits from my checking account.

Business

Response:

Mr. [redacted] was an EZ Pay subscriber. His card was charged on 8/21 for the month of August. On 8/22, he phoned customer service to permanently cancel his Saturday/Sunday subscription as of 8/23. There was already a temporary vacation stop on the account that he had previously submitted. The newly hired agent who handled his call deleted the temporary stop but failed to replace it with a permanent stopped. A permanent stop has been placed on the account. Credit will be issued for the two days delivery was not stopped, and $4.88 will be refunded to the card on file.Our aim is to provide the best customer service possible, and we are sorry that was not his experience. Should Mr. [redacted] wish to restart delivery in the future, the Courier-Post would be happy to offer him two weeks free.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for your help.

Regards,

Review: I canceled a subscription with the courier post about two months ago. Each month, I receive a bill for that month and I have to call and inform them that this account was discontinued and canceled. I had to do this three times and each time, I was informed it would be taken care of. On 6/16/2015 a rep from courier post called and wanted to offier me a new subscription for $13.00 a month for 1 yr. I informed the rep I had just canceled a subscription but keep getting a bill. The courier post rep saw this on the account and apologized for the confusion. The rep said she would clear any balance owed and start me with a new subscription for $13.00 a month for 1 yr if I subscribe today. I did and received the paper the next day. On 6/19/2015 I did not receive the paper and called the courier post. I was told my paper was not being delivered due to an outstanding balance of $69.00 I explained the above to the rep but she said she could not help me. I told her this was false advertisement and would file a complaint with the Revdex.com.Desired Settlement: $13.00 that was charged to my credit card for a subscription to a Monday thru Sunday delivery and an apology for this unnecessary aggravation of billing and delivery issues

Business

Response:

I sincerely apologize for the confusion and inconvenience our former subscriber experienced. The past due of $70.13 has been cleared from the account and it has been closed with a zero balance. In addition, a refund of $13 will be issued. The request to clear the past due was submitted at the time of the sale, and it was applied today. The account should not have been started until the past due was cleared, in order to avoid any confusion. The agent who entered the start will be coached. A review of the account shows our subscriber was on automatic billing at the rate of $23/month. We were unable to process the March credit card payment. It's our standard procedure to send a notification by postal mail and email with a request to contact customer service to update the card on file, to avoid a lapse in service. Accounts are converted to paper bill, and our retention staff also places a courtesy call asking our subscriber to update the card on file. Every reader is important to us. An offer to restart at the 50% off along with two free weeks has been made.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This problem began in July 2013. I received an invoice from [redacted] for ad internet ad that I placed for my business via the Courier Post's website. When I attempted to contact the telephone number on the invoice to questions the charges, the phone number listed was inactive and no alternative invoice was provided. I spent about forty minutes trying to get a phone number to contact, and was bounced around by various individuals, only to continuously be misdirected to the wrong departments. I paid the invoice, but included two [redacted] notes on the invoice asking someone to contact me before I was billed again. No one ever contacted me. On September 9, 2013, I received an additional invoice in the amount of $99. I contacted the new phone number on the invoice ([redacted] and left a message on the individual's voice mail to contact me. The call has not been returned. In addition, when I placed the ads with an employee named [redacted] asked her to give me instructions as to how I could access the ads to ascertain that they were posted, but I never received those instructions, In total, I spent $432.38 for advertisements for my business ($198.00 + $234.38). I have no assurance that the advertisements were placed at all, and I have not been able to obtain assurance that I will not incur additional charges if I pay this final invoice of $99. It is very suspicious when a business will not return telephone calls to a customer in good standing, when they ignore notes included with invoices, when they post invalid contact numbers, on their invoices, and when they do not respond to voicemail messages. I am not going to pay the $99 until I receive the resolution I have been seeking since July 2013.Desired Settlement: I want contact from the company to assure me that the invoice for $99 is the final invoice.

I want proof that the advertisements I paid for were accessible to the public and that they advertisements were legitimate.

I want a formal apologize for despicable customer service.

Business

Response:

This complaint has been forwarded to advertising director for review and response.

Business

Response:

A response explaining his charges was emailed directly to this customer by our advertising account representative and Mr. Stippoli appreciated her explanation: On Sep 11, 2013, at 12:19 PM, [redacted]

Once again I would like to apologize regarding your difficulties in getting in touch with someone recently. I hope that after our conversation today you are reassured that we are here to help you in any way we can. Per our conversation I have attached several documents: - A copy of all of your ads that ran as seen in the Courier Post- A letter explaining how you can access your tear sheets online going forward- A screenshot of your most recent ad which is posted on our website The last bill you received for $99 is the Super Coupon Ad that ran on Sunday, September 1st. You have no additional ads currently scheduled so this will be the last bill you receive unless you call up and place additional ads. Your new sales rep is [redacted] and she can be reached at [redacted] for any future ad placement or with questions. I would like to thank you on behalf of the Courier Post for your business and please feel free to contact me if I can be of further assistance. Sincerely, [redacted]

Review: I tried to cancel the paper by calling them 3 times but could only get a temp hold. My wife told me she tried to cancel the paper by calling and was told it would be stoped however it was not stopped. I wrote 2 letters but heard nothing from them. Well after 4 months of this I called the chat line which I have a copy of. They said they couldn't cancel from the chat line but I told them I would file with the Revdex.com and guess what they could cancell. We thought this was the end of this mess. However they are now trying to bill us for about 3 or more months when we did not want the paper and tried to stop it. The bill is for $46.70 and it is not itemized. In fact we think that they seemingly owe us for one month for which I paid and when I tried to cancel but couldn't. If we truely owe them we will pay but I need to see an itemized bill with the rate agreed to, signup agreement and dates covered.Desired Settlement: Payment to us for the 1 month which I paid for because they wouldn't stop the paper..

Business

Response:

The past due of $46.70 was written off on 6/7/15. Our former subscriber signed up for a direct-mail offer for Sunday-only delivery (3 months for the price of 1) on 11/2/14 and paid $12. We upgraded him to Thursday-Sunday as a courtesy, at no additional cost. That subscription was due to expire on 2/1/15. On 1/8, Mrs. * called to request a vacation stop on 1/15 with a restart on 1/22. Mr. *. can be heard in the background questioning the vacation dates. Our representative read a vacation stop confirmation at the end of the call, and an email confirming the stop was also sent. On 2/12, Mr. *. called customer service and asked our agent if any promotions were available. She offered to provide a contact number for promotions, but our subscriber declined to take the number and the account was not stopped. On 3/8, our subscriber used the self-serve menu on our 800# to submit a vacation stop for 3/13, with a restart on 3/26. On 5/4, our subscriber used the self-serve menu on our 800# to submit a vacation stop for 5/7, with a restart on 5/21. On 5/8, the account was stopped for non-payment. We mailed a renewal invoice on 2/1, and sent reminder statements on 3/1, 4/1 and 5/1. Our invoices include the statement "do not enclose correspondence" because the remittance address is a financial institution payment-processing center and correspondence is not forwarded to the local office. Perhaps our former subscriber mailed requests to cancel to that address. We make every effort to provide a convenient way to reach our agents. Our business hours are 8 a.m. to 7 p.m. weekdays and 7:30-9:30 a.m. on Sunday. Subscribers can also reach an agent via website chat or email.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The facts by the business (Paper) are incorrect.They have disstorted the events. The 46.70 was not written off on 6-7-15 (Sunday)as I have not been notified of this by letter. AS I reported I had prevously tried to stop the paper. We found that we were only able to get a vacation hold. Despite the vacation hold the paper was still delivered by mistake by the courier post. AS for promotions; As I stated I cannot make numerous phone calls about promotions. I sent them a copy of the lette rthat they sent me stating a payment was due. I wrote them a letter at the bottom. I have a copy of this letter. They claim the invoicethey sent us has a statement saying it is a payment center. This is not true. No where on this letter they sent me does it say do not enclose corresponence because the remittancwe address is a finacial payment center. I kept this letter. Lastly they falsely claim the paper was stopped on 5-8-15 for nonpapment. The truth is I called the chat line two times to try and stop the paper. I kept a copy of both chats. Both times the persons said they couldn't stop the paper. Only when I wrote on the chat I would go to the Revdex.com if they did they stop the paper did they stop the paper. Why can't they make it easier to stop the paper.

Regards,

Business

Response:

Chat agents direct writers to call the 800# in order to cancel the paper. This is to confirm that the account has been closed with a zero balance. The subscribers paid a total of $12 and nothing more is due.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Some facts remain in dispute between the parties but I am ready to accept the resolution.

Regards,

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Description: Newspapers

Address: 125 N Main St Ste 100, Saint Charles, Missouri, United States, 63301-2800

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