Initial Business Response / [redacted] (1000, 5, 2014/03/03) */ Course Hero is an online website for course-related documentsOur users either contribute materials or pay a 1, or month subscription (payable in advance) to access our collection of educational rich study documentsIt is clearly stated in our Terms of Use and on the payment registration page itself that the 1-month, 3-month and 12-month subscriptions are billed fully in advance [redacted] subscribed to 1-year program ($95.40) on 02/18/According the user's account notes - "User accessed and downloaded study material and stating the information was incorrectInformation and documents working correctlyUser continued to state we were providing incorrect information without clarifying her reasonNo refund processed at this time." We have user logs (see below) that prove that this individual has viewed at least documents and downloaded documents after subscribing to our services, please see the information below - Documents Accessed (Doc ID / Date) [redacted] Feb 25, // 4:03:47PM [redacted] Feb 18, // 11:16:20AM [redacted] Feb 18, // 11:14:41AM Documents Downloaded (Doc ID / Date) [redacted] - Feb 18, // 11:15AM [redacted] - Feb 18, // 10:47AM We have confirmed with our Technical support team the documents that were accessed above are working correctly and have not had any users experience issues accessing the services on Course Hero at this time As stated within our Terms of Service (www[redacted] ), Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe have this policy in place since we have no control of what users do with the information once it is accessed We are more than happy to cancel the user's subscription, however due to activity, we are unable to provide a refund at this timeThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company should get their facts straightI firstly did not subscribe for a yearI subscribed for a monthSecondly, your customer service rep was extremely disrespectful and berated me and argued with meSecondly, Not only was the information in the document information, but the documents were INCOMPLETEBlank documents, with just the questions, no answersHow is this helpful? I subscribe to this website to access two documents that were advertised as documents I wanted for a classHowever, not only was one unhelpful (misinformation), but the second was a blank document with just the questions to the assignment (which I already had), but no answers! This is comicalTherefore, I got absolutely nothing out of these services, and deserve a refund from the companyIf even just one of the documents were helpful, I would not want a refund because I would at least be getting something from this company, but neither were helpful, since they were falsely advertisedOh and also, this website is tricky and does not give you the option to permanently cancel your subscription; I tried to a few times, and realized that they do not give you the option onlineAll they give you is a "pause subscription" option, in which your subscription is nearly paused for a period of only up to monthsSneaky, sneaky, sneakyThankfully, after communicating with the less-than-intelligent and/or helpful "customer service rep" to try to get a refund peacefully, I contacted my bank immediately and filed a claimMy bank refunded me the moneyEveryone, read the cases agains this website, and you will see for yourself that they are FRAUDSAVOID them at all costs, and please, students, do not give these greedy losers your moneyI have no doubts that this company will in due time crash and burn due to shady business practices and poor customer service P.S: And yes, "Course Hero", I need you to permanently terminate my subscription to this site, since you do not allow users to do it themselves online Final Business Response / [redacted] (4000, 14, 2014/03/25) */ Please note, users choosing to upgrade their accounts will be given access to all the study material on the siteUsers can view the full document and review all the information within a document before choosing to download the document directly to their computerViewing and downloading content are two different actions We understand customer satisfaction is priority, especially while helping student receive exactly what they are searching for on our siteWe do have policies in place to help protect against users from abusing our service, however in any case if a user is ultimately unsatisfied with our service, we try and resolve the issue by providing a fair resolutionHowever, since a dispute was already processed for the purchase, we are unable to process a refund at this time We are currently working with the user's bank to resolve the matterIf there are any additional questions, please contact us at [redacted] @coursehero.comThank you Final Consumer Response / [redacted] (3000, 12, 2014/03/10) */ Your company is purely based on a lie thenIf you truly do not support cheating, you should hold submitted materials to some sort of standard, and tests and papers should not be allowed to go on your site because they only serve for such a purposeAdditionally, if you do stand by this statement of only looking to serve the user with "study material", please explain to me how to study off of a document with incorrect information and a document with no information at all? How many different ways do I need to explain that a document with wrong information and a document with no information at all advertising itself to have information I am looking for will in fact serve no purpose at all for "study help" anyway Like stated before, this company is based off of lies and deceit, and the fact that you do not value your customers or hold your submitted material to any type of standard is rather unfair, seeing as people are paying to access CORRECT and HELPFUL informationThere is a mutually beneficial relationship behind any businessYou get customers money, customer gets services they are happy withI did not get my end of the dealEnd of storyYes, I accessed your information, as I had the right to, and I soon realized that these documents were not what I thought they would beJust because my eyes saw the information does not mean that I got my end of the dealThe information was NOT helpful in the slightest and was not up to standards as a paying customerIf you order a meal at a restaurant and you do not like it, you are encouraged to send it back and not pay for it because you did not get your end of the dealAs a "Revdex.com Accredited Business", Course Hero should be very familiar with this and therefore run their business the fair and morally correct way P.S I find it comical that you did not address your lack of cancel membership option onlineCannot draw anymore attention to your shadiness? I hope you listened to my request and canceled my membership for good
Initial Business Response / [redacted] (1000, 5, 2014/12/18) */ We looked in to the Cardholders account and the cardholder has contacted us directly over the phoneIf there are any further questions or issues, please feel free to give us a call back and request to speak to a Manager regarding your accountThank You
Initial Business Response / [redacted] (1000, 5, 2014/03/25) */ We received communication from the user on 03/11/and we had responded to the user on 03/12/We did not receive a response from the user until 03/14/ Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materialsWe make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance [redacted] subscribed to 1-year program ($95.40) on 03/07/Due to the activity within the account, we were unable to provide the cardholder with a full refundWe have user logs (see below) that prove that this individual has viewed document and downloaded document after upgrading to our premier membership Viewed Documents (File Name Day & Time) XXXXXXX Mar 18, // 7:11:11PM Downloaded Documents (File Name Day & Time) XXXXXXX - Mar 18, // 7:12PM We informed the user of the Terms of Service (as stated on the Sipage) and that due to the activity on the account we would not be able to provide a full refundOn 03/14/we downgraded the membership to a 1-month membership for $and we issued a partial refund in the amount of $ If the user has any additional questions, please contact us at [redacted] @coursehero.comThank you
Was member for solid yearsIt was great till I ran into an issue with scheduled monthly unlocks, that would not issue as promised, according to membership agreementCustomer service is virtually non existentNobody is helping youWhen they do, you will not get an apology for their mess-upTry to get supervisorYou cantThere is no phone number you can callChat "agents" are robotsYou going to get pre-typed response that doesn't answer your questionstar for crappy customer support
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Cimino
Initial Business Response / [redacted] (1000, 6, 2014/07/30) */ We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance The user initially subscribed to 1-year program ($95.40) on11/19/and called on 11/19/to cancel her accountWe reviewed the refund policy with the user and since she did not use the services, we granted a full refundOn 01/27/the user subscribed to a 1-month recurring subscriptionWe do not have record that user contacted us after her recurring subscription was purchased on 01/27/ We have user logs (see below) that prove that this individual has viewed documents and downloaded documents throughout the duration of the membershipThe cardholder did not cancel the recurring subscription through the account services or by contacting Customer SupportWe also include our refund policy and recurring subscription policy on our website for users to review at any time: Per our Terms of Use, all subscription packages are renewed and charged automatically for successive periods until the User discontinuesUsers can terminate the recurring subscription at any time by logging into their account and click on the account settings button on the DashboardWe provide a recurring cancellation button under the 'Change Membership' section of the account settings page Please view the cardholder's activity below: Viewed Documents (File Name/Date & Time): XXXXXXX Jan 27, // 3:24:53AM XXXXXXX Jan 27, // 2:10:45AM XXXXXXX Jan 27, // 1:00:19AM XXXXXXX Jan 27, // 1:00:14AM Download Documents (File Name/Date & Time): [redacted] - Jan 27, // 2:11AM [redacted] - Jan 27, // 1:03AM [redacted] - Jan 27, // 1:02AM As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document We're more than happy to work with the user to cancel the subscription and address any billing issues directly by contacting us at [redacted] @coursehero.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
This company is pure garbageTheir "tutors" are copy and paste "heroes" who provide the same thing a google search would returnWhen you ask for a refund, their moderators take days to respond and don't even provide helpI ended up having to get my bank to do the refund as they charge your credit card even before you accept the answersTrying to call them? Good luck, they never answer!
Initial Business Response / [redacted] (1000, 6, 2015/06/29) */ We see that Mr [redacted] has already contacted us via email and has been in correspondence with our Support TeamPlease reply back to the email correspondence if you still need further guidance Sincerely, Customer Support XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) HI, I tired my best to upload documents but they only accepted documentI tried my best and cannot send the other Is there anything we can do? Thanks, [redacted] Final Business Response / [redacted] (4000, 10, 2015/07/19) */ Hello, Our records show this inquiry was resolved on 07.09/and an email was sent to Mr [redacted] on The ticket number to reference is #XXXXXX Please let us know if you need further assistance Course Hero Support [redacted] @coursehero.com
Initial Business Response / [redacted] (1000, 10, 2015/12/11) */ Hi [redacted] , We'd love to help you with your request and would be more than happy to check into this for youCan you please provide us with the registered email used with Course Hero? The email listed on this case is not showing a live accountWe [redacted] also reach out to you via email to request the additional information Sincerely, Course Hero Support Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did eventually agree to refund us
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materials We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance The Cardholder signed up for a 1-year program ($119.40) on 3/23/The user contacted us on 03/01/requesting we cancel the subscription for a full refundWe informed the user of the Terms of Service (as stated on the Sipage) that we would not be able to provide a full refund due to the activity on the accountOn 3/23/we downgraded the membership to a 1-month membership at a rate of $and we issued a partial refund in the amount of $ As stated on the sipage and in the Terms of Service (http://www.coursehero.com/Terms_of_Use.php), the monthly membership and multi-month subscriptions are charged fully in advanceThe user had signed up for a 1-year membership the monthly cost of which is $per month and since multi month subscriptions are charged fully in advance, the cost of a 1-year membership is $(https://www.coursehero.com/registration.php)The price of $is shown on coursehero.com sipage As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitablyDue to the activity within the account, we were unable to provide the cardholder with a refundWe have user logs (see below) that prove that this individual has viewed documents and downloaded documents after upgrading to our premier membership Viewed Documents (File Name Day & Time): XXXXXXX Mar 23, // 12:57:36PM XXXXXXX Mar 23, // 8:20:39AM Downloaded Documents (File Name Day & Time): XXXXXXX - Mar 23, // 12:57PM As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects We make it very clear on the payment registration page that the 12-month subscriptions are billed in advance [redacted] subscribed to 1-year program ($119.40) on 11/24/Mr [redacted] did not contact us but contacted the bank directlyDue to the activity, we were unable to provide the cardholder with a full refundWe have user logs (see below) that prove that this individual has unlocked documents and downloaded documents after upgrading to our premier membership As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not unlocked/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy,we do not provide refunds when a user has unlocked at least one documentAdditionally, since the charge has been disputed with the bank/credit card company directly the outcome will be handled directly with the bank Should you have any further questions, please let us know Course Hero Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from course hero Course hero declined to refund my money through my bank and has blacklisted/locked the account Here is the problem with course hero business practice, I'm a PhD Student, however course hero does not have adequate material for PhD level The reason I unlocked the documents was to verify whether they had the material content I was looking for or notCourse hero do not have adequate PhD level material The question is: Why should I pay a year in advance for a lousy service?? A service that the merchant has failed to provide?? and my course is time sensitive I can not wait for the merchant to look for alternative material otherwise I will be late in submitting my assignments Please help me understand if this a better business practiceI have not done anything wrongI'm looking for a service that the merchant has failed to provideI do not see any reason why the company can keep my money and lock my account tooThis to me smell like a scam I know Revdex.com is a credible organization and you can see the problem with course hero approach to my case Finally, my pain and frustration is: I have paid a year in advance for a service that the company can not provide and I can not access even the lousy material too Offer: I would prefer a full refund since the merchant has no information I was looking forIf not they can keep 40% of my money and refund 60%.I do not see why they the company can keep my money and I have not service paid forOn top of that the account is lockedIs this a better business practice? This is not a good business practice and please do not allow more students be cheated out the meager money we make while in schoolI'm hopeful the Revdex.com will protect my interest and the interest of may students treated this way Final Business Response / [redacted] (4000, 9, 2016/01/26) */ Hello [redacted] , We appreciate your feedback and additional commentsOur support team has sent you an email to the email address [redacted] further assist you with your requestPlease let us know if you did not receive correspondence Best Regards, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution unsatisfactory to me The total charges to my account is Case Number [redacted] : I clearly advised your company that I wasn't satisifed and I wanted to cancel...However, you continued to charge times(satisfaction guaranteed-Better guaranteed) on your website If we are not able resolve this matter, I will contact the Attorney General of California, to file a "deceptive trade practice against this company, and have you investigated! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects As stated within our Terms of Service [redacted] in addition to our FAQ support page at http://support.coursehero.com/hc/en-us/articles/XXXXXXXXX-Does-Course-Hero-offer...⇄ Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably We had contacted the user and resolved the issueIf there are any other additional questions, please contact us at [redacted] @coursehero.com Thank you
Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We apologize if you were experiencing any issues with our services and want to make sure we can resolve your inquiryWe were unable to locate any correspondences with you and were unable to locate an account you created on the site Please feel free to contact us directly at [redacted] @coursehero.com and include your registered email addressWe look forward to responseThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a refundI already sent an email through coursehero.comMy registered email is [redacted] @bannerhealth.com Final Business Response / [redacted] (4000, 9, 2014/10/21) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materials We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance XXXXXXX XXXXXX subscribed to a 3-month program ($59.85) on 09/18/We did not receive any cancellation via email or our Customer Service line from the cardholder prior to the user disputing the chargeWe have user logs (see below) that prove that this individual has downloaded documents after logging into the paid premier account The user also posted a question to our online tutors using tutor credits that were provided for each Premier AccountTutor credits do not hold cash value and are not redeemable for cashThe question was cancelled and the tutor credits were returned to the account Downloaded Documents (File Name Day & Time): XXXXXXX - Sep 19, // 9:54PM XXXXXXX - Sep 18, // 12:24AM As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document Final Consumer Response / [redacted] (4200, 11, 2014/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I am not satisfied with this answerThere are documents that are free for download without the membershipI purchased the membership for tutorial servicesThe tutor was not able to satisfactorily answer my question and not within deadlineTherefore, I feel that I deserve a full refund because this company was not able to provide me with the service that I paid for
Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materials We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance [redacted] subscribed to 1-month program ($39.95) on 12/25/Due to the activity within the account, we were unable to provide the cardholder with a refundWe have user logs (see below) that prove that this individual has downloaded documents after upgrading to our premier membership Downloaded Documents (File Name Day & Time): XXXXXX - Nov 25, // 3:48PM - Link to question » XXXXXXX - Nov 25, // 3:46PM - Link to question » XXXXXXX - Nov 25, // 3:25PM - Link to question » XXXXXXX - Nov 25, // 3:24PM - Link to question » As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document.However, if the user can provide confirmation the information he received was incorrect, we are more than happy to review this information furtherWe will reply via email Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was emailed by the business over weeks ago to provide proof of the answers that were wrong I sent the email and haven't heard anything back or received a creditOnce my card has been credited I would be happy to accept the response from Course HeroTheir email Hello [redacted] We received an email from the Revdex.com requesting a refundIf you can provide us with the corrected answers to confirm the information your received from Course Hero was incorrect, we are more than happy to provide a refundPlease reply back with the graded information for each of the individual questions answered Thank you and I look forward to your response [redacted] Course Hero Support Course hero answers Answer If returns on stock A are more volatile than the returns on stock B, the geometric average return of stock A is ________ the geometric average return of stock B when their arithmetic average return is the same Answer A) the same as QUESTION: Which of the following statements is FALSE? A) The geometric average return is a better description of the long-run historical performance of an investment B) The geometric average return will always be above the arithmetic average return, and the difference grows with the volatility of the annual returns C) The compounded geometric average return is most often used for comparative purposes D) We should use the arithmetic average return when we are trying to estimate an investment's expected return over a future horizon based on its past performance I have attached the correct answers as well Thanks, [redacted] The correct answers If returns on stock A are more volatile than the returns on stock B, the geometric average return of stock A is ________ the geometric average return of stock B when their arithmetic average return is the same A) the same as B) higher than C) ->lower than D) cannot say for sure Which of the following statements is FALSE? A) The geometric average return is a better description of the long-run historical performance of an investment B) > The geometric average return will always be above the arithmetic average return, and the difference grows with the volatility of the annual returns C) The compounded geometric average return is most often used for comparative purposes D) We should use the arithmetic average return when we are trying to estimate an investment's expected return over a future horizon based on its past performance I hope to see a credit soon Final Business Response / [redacted] (4000, 9, 2015/01/02) */ Hello [redacted] , We have sent you an email correspondence from [redacted] @coursehero.comPlease review and reply back Sincerely, Customer Support Final Consumer Response / [redacted] (2000, 11, 2015/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Course Hero credited me back with a full refund
Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Hello, Our records show [redacted] signed up for a 1-month $recurring subscription on ) on 11/21/ The cardholder did not cancel the recurring subscription through the account settings or by contacting Customer Support prior to the renewal dateTherefore, the cardholder was charged again on 12/21/ As Per our Terms of Use, all subscription packages are renewed and charged automatically for successive periods until the User discontinuesUsers can terminate the recurring subscription at any time by logging into their account and click on the account settings button on the DashboardWe provide a recurring cancellation button under the 'Change Membership' section of the account settings page We checked our contact records and see you contacted us via email the day after this inquiry was opened on 12/21/and we replied back on 12/22/and see we reversed the monthly charge of December 12/and confirmed via emailShould you still need help or have questions, please reply back to the email sent to youIf this is fully resolved, we'd greatly appreciate it if you could provide a positive review since all was taken care after contacting us Best Regards, Course Hero Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ Hi, The company Course Hero, INC returned my money from the unwanted transaction and has taken me off the recurring subscriptionPlease close this case and consider the matter resolvedThank you very much [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/27) */ Hello [redacted] , We're sorry to hear you were not satisfied with your Course Hero experienceWe have contacted you at your email listed [redacted] @student.csulb.edu with an update on your request Should you still have questions, please reply back to the email sent to you Regards,
Please see the email we sent to the customer on August 27, confirming that we processed three refunds for $34.95: Hello [redacted] Thank you for getting back to me about this matterI am so sorry for the confusion with our recurring payments Just so you know, all Course Hero memberships are auto renewed membership, unless you go in and stop the recurring payment I see that your account automatically renewed because we hadn't received a request to cancel your membership prior to the renewal dateSince there has not been any new activity on your account I would be happy to issue you a full refund for the last three transactions as a one-time courtesy.After speaking to my manager, I have been authorized to issue you refunds in the amount of $USD the will be issued to your, original payment method and I have also confirmed your Monthly membership has been cancelled so you will not be charged again in the futureYour financial institution will now be able to credit the amount stated, which can take up to 2-business days for them to processIf you do not receive the refund within business days, please let us know.If you sign up again for a Premier membership in the future, you can avoid the automatic renewal by hovering over your username on the top right of the page and then clicking on Account Settings and then click on Stop Recurring MembershipOnce you’ve finished that process, you will receive an email confirming that your membership has been cancelled successfullyHere is a handy gif that shows how to cancel your membership.Please note: when you cancel your membership, you will still have Premier access until it expires.Your account will now revert to a free Basic membership and you can still upload documents for unlocks, upload documents for money, rate and review your unlocked content, give advice on a school course, and refer your friends.If you have any further questions, please feel free to reach out to me directly by responding to this email.I hope you are having a wonderful dayCheers, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/03/03) */ Course Hero is an online website for course-related documentsOur users either contribute materials or pay a 1, or month subscription (payable in advance) to access our collection of educational rich study documentsIt is clearly stated in our Terms of Use and on the payment registration page itself that the 1-month, 3-month and 12-month subscriptions are billed fully in advance [redacted] subscribed to 1-year program ($95.40) on 02/18/According the user's account notes - "User accessed and downloaded study material and stating the information was incorrectInformation and documents working correctlyUser continued to state we were providing incorrect information without clarifying her reasonNo refund processed at this time." We have user logs (see below) that prove that this individual has viewed at least documents and downloaded documents after subscribing to our services, please see the information below - Documents Accessed (Doc ID / Date) [redacted] Feb 25, // 4:03:47PM [redacted] Feb 18, // 11:16:20AM [redacted] Feb 18, // 11:14:41AM Documents Downloaded (Doc ID / Date) [redacted] - Feb 18, // 11:15AM [redacted] - Feb 18, // 10:47AM We have confirmed with our Technical support team the documents that were accessed above are working correctly and have not had any users experience issues accessing the services on Course Hero at this time As stated within our Terms of Service (www[redacted] ), Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe have this policy in place since we have no control of what users do with the information once it is accessed We are more than happy to cancel the user's subscription, however due to activity, we are unable to provide a refund at this timeThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company should get their facts straightI firstly did not subscribe for a yearI subscribed for a monthSecondly, your customer service rep was extremely disrespectful and berated me and argued with meSecondly, Not only was the information in the document information, but the documents were INCOMPLETEBlank documents, with just the questions, no answersHow is this helpful? I subscribe to this website to access two documents that were advertised as documents I wanted for a classHowever, not only was one unhelpful (misinformation), but the second was a blank document with just the questions to the assignment (which I already had), but no answers! This is comicalTherefore, I got absolutely nothing out of these services, and deserve a refund from the companyIf even just one of the documents were helpful, I would not want a refund because I would at least be getting something from this company, but neither were helpful, since they were falsely advertisedOh and also, this website is tricky and does not give you the option to permanently cancel your subscription; I tried to a few times, and realized that they do not give you the option onlineAll they give you is a "pause subscription" option, in which your subscription is nearly paused for a period of only up to monthsSneaky, sneaky, sneakyThankfully, after communicating with the less-than-intelligent and/or helpful "customer service rep" to try to get a refund peacefully, I contacted my bank immediately and filed a claimMy bank refunded me the moneyEveryone, read the cases agains this website, and you will see for yourself that they are FRAUDSAVOID them at all costs, and please, students, do not give these greedy losers your moneyI have no doubts that this company will in due time crash and burn due to shady business practices and poor customer service P.S: And yes, "Course Hero", I need you to permanently terminate my subscription to this site, since you do not allow users to do it themselves online Final Business Response / [redacted] (4000, 14, 2014/03/25) */ Please note, users choosing to upgrade their accounts will be given access to all the study material on the siteUsers can view the full document and review all the information within a document before choosing to download the document directly to their computerViewing and downloading content are two different actions We understand customer satisfaction is priority, especially while helping student receive exactly what they are searching for on our siteWe do have policies in place to help protect against users from abusing our service, however in any case if a user is ultimately unsatisfied with our service, we try and resolve the issue by providing a fair resolutionHowever, since a dispute was already processed for the purchase, we are unable to process a refund at this time We are currently working with the user's bank to resolve the matterIf there are any additional questions, please contact us at [redacted] @coursehero.comThank you Final Consumer Response / [redacted] (3000, 12, 2014/03/10) */ Your company is purely based on a lie thenIf you truly do not support cheating, you should hold submitted materials to some sort of standard, and tests and papers should not be allowed to go on your site because they only serve for such a purposeAdditionally, if you do stand by this statement of only looking to serve the user with "study material", please explain to me how to study off of a document with incorrect information and a document with no information at all? How many different ways do I need to explain that a document with wrong information and a document with no information at all advertising itself to have information I am looking for will in fact serve no purpose at all for "study help" anyway Like stated before, this company is based off of lies and deceit, and the fact that you do not value your customers or hold your submitted material to any type of standard is rather unfair, seeing as people are paying to access CORRECT and HELPFUL informationThere is a mutually beneficial relationship behind any businessYou get customers money, customer gets services they are happy withI did not get my end of the dealEnd of storyYes, I accessed your information, as I had the right to, and I soon realized that these documents were not what I thought they would beJust because my eyes saw the information does not mean that I got my end of the dealThe information was NOT helpful in the slightest and was not up to standards as a paying customerIf you order a meal at a restaurant and you do not like it, you are encouraged to send it back and not pay for it because you did not get your end of the dealAs a "Revdex.com Accredited Business", Course Hero should be very familiar with this and therefore run their business the fair and morally correct way P.S I find it comical that you did not address your lack of cancel membership option onlineCannot draw anymore attention to your shadiness? I hope you listened to my request and canceled my membership for good
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/12/18) */ We looked in to the Cardholders account and the cardholder has contacted us directly over the phoneIf there are any further questions or issues, please feel free to give us a call back and request to speak to a Manager regarding your accountThank You
Initial Business Response / [redacted] (1000, 5, 2014/03/25) */ We received communication from the user on 03/11/and we had responded to the user on 03/12/We did not receive a response from the user until 03/14/ Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materialsWe make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance [redacted] subscribed to 1-year program ($95.40) on 03/07/Due to the activity within the account, we were unable to provide the cardholder with a full refundWe have user logs (see below) that prove that this individual has viewed document and downloaded document after upgrading to our premier membership Viewed Documents (File Name Day & Time) XXXXXXX Mar 18, // 7:11:11PM Downloaded Documents (File Name Day & Time) XXXXXXX - Mar 18, // 7:12PM We informed the user of the Terms of Service (as stated on the Sipage) and that due to the activity on the account we would not be able to provide a full refundOn 03/14/we downgraded the membership to a 1-month membership for $and we issued a partial refund in the amount of $ If the user has any additional questions, please contact us at [redacted] @coursehero.comThank you
Was member for solid yearsIt was great till I ran into an issue with scheduled monthly unlocks, that would not issue as promised, according to membership agreementCustomer service is virtually non existentNobody is helping youWhen they do, you will not get an apology for their mess-upTry to get supervisorYou cantThere is no phone number you can callChat "agents" are robotsYou going to get pre-typed response that doesn't answer your questionstar for crappy customer support
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Cimino
Initial Business Response / [redacted] (1000, 6, 2014/07/30) */ We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance The user initially subscribed to 1-year program ($95.40) on11/19/and called on 11/19/to cancel her accountWe reviewed the refund policy with the user and since she did not use the services, we granted a full refundOn 01/27/the user subscribed to a 1-month recurring subscriptionWe do not have record that user contacted us after her recurring subscription was purchased on 01/27/ We have user logs (see below) that prove that this individual has viewed documents and downloaded documents throughout the duration of the membershipThe cardholder did not cancel the recurring subscription through the account services or by contacting Customer SupportWe also include our refund policy and recurring subscription policy on our website for users to review at any time: Per our Terms of Use, all subscription packages are renewed and charged automatically for successive periods until the User discontinuesUsers can terminate the recurring subscription at any time by logging into their account and click on the account settings button on the DashboardWe provide a recurring cancellation button under the 'Change Membership' section of the account settings page Please view the cardholder's activity below: Viewed Documents (File Name/Date & Time): XXXXXXX Jan 27, // 3:24:53AM XXXXXXX Jan 27, // 2:10:45AM XXXXXXX Jan 27, // 1:00:19AM XXXXXXX Jan 27, // 1:00:14AM Download Documents (File Name/Date & Time): [redacted] - Jan 27, // 2:11AM [redacted] - Jan 27, // 1:03AM [redacted] - Jan 27, // 1:02AM As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document We're more than happy to work with the user to cancel the subscription and address any billing issues directly by contacting us at [redacted] @coursehero.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
This company is pure garbageTheir "tutors" are copy and paste "heroes" who provide the same thing a google search would returnWhen you ask for a refund, their moderators take days to respond and don't even provide helpI ended up having to get my bank to do the refund as they charge your credit card even before you accept the answersTrying to call them? Good luck, they never answer!
Initial Business Response / [redacted] (1000, 6, 2015/06/29) */ We see that Mr [redacted] has already contacted us via email and has been in correspondence with our Support TeamPlease reply back to the email correspondence if you still need further guidance Sincerely, Customer Support XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) HI, I tired my best to upload documents but they only accepted documentI tried my best and cannot send the other Is there anything we can do? Thanks, [redacted] Final Business Response / [redacted] (4000, 10, 2015/07/19) */ Hello, Our records show this inquiry was resolved on 07.09/and an email was sent to Mr [redacted] on The ticket number to reference is #XXXXXX Please let us know if you need further assistance Course Hero Support [redacted] @coursehero.com
Initial Business Response / [redacted] (1000, 10, 2015/12/11) */ Hi [redacted] , We'd love to help you with your request and would be more than happy to check into this for youCan you please provide us with the registered email used with Course Hero? The email listed on this case is not showing a live accountWe [redacted] also reach out to you via email to request the additional information Sincerely, Course Hero Support Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did eventually agree to refund us
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materials We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance The Cardholder signed up for a 1-year program ($119.40) on 3/23/The user contacted us on 03/01/requesting we cancel the subscription for a full refundWe informed the user of the Terms of Service (as stated on the Sipage) that we would not be able to provide a full refund due to the activity on the accountOn 3/23/we downgraded the membership to a 1-month membership at a rate of $and we issued a partial refund in the amount of $ As stated on the sipage and in the Terms of Service (http://www.coursehero.com/Terms_of_Use.php), the monthly membership and multi-month subscriptions are charged fully in advanceThe user had signed up for a 1-year membership the monthly cost of which is $per month and since multi month subscriptions are charged fully in advance, the cost of a 1-year membership is $(https://www.coursehero.com/registration.php)The price of $is shown on coursehero.com sipage As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitablyDue to the activity within the account, we were unable to provide the cardholder with a refundWe have user logs (see below) that prove that this individual has viewed documents and downloaded documents after upgrading to our premier membership Viewed Documents (File Name Day & Time): XXXXXXX Mar 23, // 12:57:36PM XXXXXXX Mar 23, // 8:20:39AM Downloaded Documents (File Name Day & Time): XXXXXXX - Mar 23, // 12:57PM As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects We make it very clear on the payment registration page that the 12-month subscriptions are billed in advance [redacted] subscribed to 1-year program ($119.40) on 11/24/Mr [redacted] did not contact us but contacted the bank directlyDue to the activity, we were unable to provide the cardholder with a full refundWe have user logs (see below) that prove that this individual has unlocked documents and downloaded documents after upgrading to our premier membership As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not unlocked/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy,we do not provide refunds when a user has unlocked at least one documentAdditionally, since the charge has been disputed with the bank/credit card company directly the outcome will be handled directly with the bank Should you have any further questions, please let us know Course Hero Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from course hero Course hero declined to refund my money through my bank and has blacklisted/locked the account Here is the problem with course hero business practice, I'm a PhD Student, however course hero does not have adequate material for PhD level The reason I unlocked the documents was to verify whether they had the material content I was looking for or notCourse hero do not have adequate PhD level material The question is: Why should I pay a year in advance for a lousy service?? A service that the merchant has failed to provide?? and my course is time sensitive I can not wait for the merchant to look for alternative material otherwise I will be late in submitting my assignments Please help me understand if this a better business practiceI have not done anything wrongI'm looking for a service that the merchant has failed to provideI do not see any reason why the company can keep my money and lock my account tooThis to me smell like a scam I know Revdex.com is a credible organization and you can see the problem with course hero approach to my case Finally, my pain and frustration is: I have paid a year in advance for a service that the company can not provide and I can not access even the lousy material too Offer: I would prefer a full refund since the merchant has no information I was looking forIf not they can keep 40% of my money and refund 60%.I do not see why they the company can keep my money and I have not service paid forOn top of that the account is lockedIs this a better business practice? This is not a good business practice and please do not allow more students be cheated out the meager money we make while in schoolI'm hopeful the Revdex.com will protect my interest and the interest of may students treated this way Final Business Response / [redacted] (4000, 9, 2016/01/26) */ Hello [redacted] , We appreciate your feedback and additional commentsOur support team has sent you an email to the email address [redacted] further assist you with your requestPlease let us know if you did not receive correspondence Best Regards, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution unsatisfactory to me The total charges to my account is Case Number [redacted] : I clearly advised your company that I wasn't satisifed and I wanted to cancel...However, you continued to charge times(satisfaction guaranteed-Better guaranteed) on your website If we are not able resolve this matter, I will contact the Attorney General of California, to file a "deceptive trade practice against this company, and have you investigated! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects As stated within our Terms of Service [redacted] in addition to our FAQ support page at http://support.coursehero.com/hc/en-us/articles/XXXXXXXXX-Does-Course-Hero-offer...⇄ Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably We had contacted the user and resolved the issueIf there are any other additional questions, please contact us at [redacted] @coursehero.com Thank you
Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We apologize if you were experiencing any issues with our services and want to make sure we can resolve your inquiryWe were unable to locate any correspondences with you and were unable to locate an account you created on the site Please feel free to contact us directly at [redacted] @coursehero.com and include your registered email addressWe look forward to responseThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a refundI already sent an email through coursehero.comMy registered email is [redacted] @bannerhealth.com Final Business Response / [redacted] (4000, 9, 2014/10/21) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materials We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance XXXXXXX XXXXXX subscribed to a 3-month program ($59.85) on 09/18/We did not receive any cancellation via email or our Customer Service line from the cardholder prior to the user disputing the chargeWe have user logs (see below) that prove that this individual has downloaded documents after logging into the paid premier account The user also posted a question to our online tutors using tutor credits that were provided for each Premier AccountTutor credits do not hold cash value and are not redeemable for cashThe question was cancelled and the tutor credits were returned to the account Downloaded Documents (File Name Day & Time): XXXXXXX - Sep 19, // 9:54PM XXXXXXX - Sep 18, // 12:24AM As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document Final Consumer Response / [redacted] (4200, 11, 2014/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I am not satisfied with this answerThere are documents that are free for download without the membershipI purchased the membership for tutorial servicesThe tutor was not able to satisfactorily answer my question and not within deadlineTherefore, I feel that I deserve a full refund because this company was not able to provide me with the service that I paid for
Initial Business Response / [redacted] (1000, 5, 2014/12/05) */ Course Hero provides online study resources that supplement college courses and help students study more effectivelyCourse Hero provides an open platform where students and teachers of all ages can share and access high quality learning resources regarding a wide variety of subjects Course Hero offers an array of learning resources including customizable Flashcards and quizzes, online access to expert tutors, video lectures and a database of user-submitted study materials We make it very clear on the payment registration page that the 1-month, 3-month and 12-month subscriptions are billed in advance [redacted] subscribed to 1-month program ($39.95) on 12/25/Due to the activity within the account, we were unable to provide the cardholder with a refundWe have user logs (see below) that prove that this individual has downloaded documents after upgrading to our premier membership Downloaded Documents (File Name Day & Time): XXXXXX - Nov 25, // 3:48PM - Link to question » XXXXXXX - Nov 25, // 3:46PM - Link to question » XXXXXXX - Nov 25, // 3:25PM - Link to question » XXXXXXX - Nov 25, // 3:24PM - Link to question » As stated within our Terms of Service, Course Hero's policy is that we only consider issuing refunds when the user has not viewed/downloaded any Course Hero documentsWe do this for a number of reasons not least of which is to treat all of our users equitably Per our refund policy (please see our attached Terms of Use), we do not provide refunds when a user has viewed at least one document.However, if the user can provide confirmation the information he received was incorrect, we are more than happy to review this information furtherWe will reply via email Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was emailed by the business over weeks ago to provide proof of the answers that were wrong I sent the email and haven't heard anything back or received a creditOnce my card has been credited I would be happy to accept the response from Course HeroTheir email Hello [redacted] We received an email from the Revdex.com requesting a refundIf you can provide us with the corrected answers to confirm the information your received from Course Hero was incorrect, we are more than happy to provide a refundPlease reply back with the graded information for each of the individual questions answered Thank you and I look forward to your response [redacted] Course Hero Support Course hero answers Answer If returns on stock A are more volatile than the returns on stock B, the geometric average return of stock A is ________ the geometric average return of stock B when their arithmetic average return is the same Answer A) the same as QUESTION: Which of the following statements is FALSE? A) The geometric average return is a better description of the long-run historical performance of an investment B) The geometric average return will always be above the arithmetic average return, and the difference grows with the volatility of the annual returns C) The compounded geometric average return is most often used for comparative purposes D) We should use the arithmetic average return when we are trying to estimate an investment's expected return over a future horizon based on its past performance I have attached the correct answers as well Thanks, [redacted] The correct answers If returns on stock A are more volatile than the returns on stock B, the geometric average return of stock A is ________ the geometric average return of stock B when their arithmetic average return is the same A) the same as B) higher than C) ->lower than D) cannot say for sure Which of the following statements is FALSE? A) The geometric average return is a better description of the long-run historical performance of an investment B) > The geometric average return will always be above the arithmetic average return, and the difference grows with the volatility of the annual returns C) The compounded geometric average return is most often used for comparative purposes D) We should use the arithmetic average return when we are trying to estimate an investment's expected return over a future horizon based on its past performance I hope to see a credit soon Final Business Response / [redacted] (4000, 9, 2015/01/02) */ Hello [redacted] , We have sent you an email correspondence from [redacted] @coursehero.comPlease review and reply back Sincerely, Customer Support Final Consumer Response / [redacted] (2000, 11, 2015/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Course Hero credited me back with a full refund
Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Hello, Our records show [redacted] signed up for a 1-month $recurring subscription on ) on 11/21/ The cardholder did not cancel the recurring subscription through the account settings or by contacting Customer Support prior to the renewal dateTherefore, the cardholder was charged again on 12/21/ As Per our Terms of Use, all subscription packages are renewed and charged automatically for successive periods until the User discontinuesUsers can terminate the recurring subscription at any time by logging into their account and click on the account settings button on the DashboardWe provide a recurring cancellation button under the 'Change Membership' section of the account settings page We checked our contact records and see you contacted us via email the day after this inquiry was opened on 12/21/and we replied back on 12/22/and see we reversed the monthly charge of December 12/and confirmed via emailShould you still need help or have questions, please reply back to the email sent to youIf this is fully resolved, we'd greatly appreciate it if you could provide a positive review since all was taken care after contacting us Best Regards, Course Hero Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ Hi, The company Course Hero, INC returned my money from the unwanted transaction and has taken me off the recurring subscriptionPlease close this case and consider the matter resolvedThank you very much [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/27) */ Hello [redacted] , We're sorry to hear you were not satisfied with your Course Hero experienceWe have contacted you at your email listed [redacted] @student.csulb.edu with an update on your request Should you still have questions, please reply back to the email sent to you Regards,
Please see the email we sent to the customer on August 27, confirming that we processed three refunds for $34.95: Hello [redacted] Thank you for getting back to me about this matterI am so sorry for the confusion with our recurring payments Just so you know, all Course Hero memberships are auto renewed membership, unless you go in and stop the recurring payment I see that your account automatically renewed because we hadn't received a request to cancel your membership prior to the renewal dateSince there has not been any new activity on your account I would be happy to issue you a full refund for the last three transactions as a one-time courtesy.After speaking to my manager, I have been authorized to issue you refunds in the amount of $USD the will be issued to your, original payment method and I have also confirmed your Monthly membership has been cancelled so you will not be charged again in the futureYour financial institution will now be able to credit the amount stated, which can take up to 2-business days for them to processIf you do not receive the refund within business days, please let us know.If you sign up again for a Premier membership in the future, you can avoid the automatic renewal by hovering over your username on the top right of the page and then clicking on Account Settings and then click on Stop Recurring MembershipOnce you’ve finished that process, you will receive an email confirming that your membership has been cancelled successfullyHere is a handy gif that shows how to cancel your membership.Please note: when you cancel your membership, you will still have Premier access until it expires.Your account will now revert to a free Basic membership and you can still upload documents for unlocks, upload documents for money, rate and review your unlocked content, give advice on a school course, and refer your friends.If you have any further questions, please feel free to reach out to me directly by responding to this email.I hope you are having a wonderful dayCheers, [redacted]