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The course was $It stated that I would:Identify financial terminologyUnderstand financial statementsIdentify how to analyse financial statementsUnderstand budgetsHow to make budgeting easyUnderstand advanced forecasting techniquesUnderstand how to manage the budgetIdentify how to make smart purchasing decisionsIdentify the legal aspects of finances Instead I received a page summary of maybe paragraphs with a cartoon case studyThere were bot financial statements to review nor budgets to learn how to manage a budget or understand forecast techniques

Hi Revdex.com - Mid-Hudson Dispute Services,We received your letter dated ** February 2017.Here is a summary of events regarding*** ***.We contacted *** ***, as soon as she has raised her concern, last February **, 2017.She purchased theCertificate In Budget and Financial Reports Online Course.Initially she claimed that she did not want a certificate, and just required Excel spreadsheets and therefore was entitled to a refundOur website clearly states that it is a certificate and it is included in the title of the course: Certificate In Budget and Financial Reports Online CourseIn order to try and assist her we offered her an Excel course alternative, which was a more expensive course, which we offered for the same price as the course she purchased.After offering her this she then claimed that the course was not as described, and demanded a refund.We explained to her that we sell hundreds of these courses and that if this course was 'not as described' - we surely would have received many complaints by now.She then insisted that we provide a refund as she said 'she was able to find everything (on the internet) for free', and said she no longer needed the course.She also stated "I logged in once and realized this was not for me."Our Refund Policy states that once they start the course, they cannot get a refund.*** *** logged in and spent minutes and seconds in the course (we are able to provide a screenshot if required).As a training provider, we have to protect our contentWe cannot have people go in and study the course, and then try to get a refund by claiming that the content was not as described.This person told us by email that she does not need the course because she has found everything for free, but this was after she has spent more than minutes inside the course.She also tried to dispute this with PayPal - and PayPal decided in our favor.Below is a copy of what we sent PayPal.Feel free to let us know if there is anything else that you need.Our message to PayPal last February **, regarding the customer's dispute - which was decided by PayPal in our favor:Hi PayPal,We have contacted the customer as soon as she has advised us of her concern about the course that she purchased which was the: Certificate In Budget and Financial Reports Online CourseHowever, she changed her mind.She is NOW saying that she does not want a certificate and just wants an Excel course with spreadsheets.This is odd, because this course is a certificate - as you can see from the course title.She should have seen this even before she has purchased the course.In any case, since we are after customer satisfaction - we offered her an Excel alternative.However, now, she is claiming that the course was not as described.We sell hundreds of this course.If this course is 'not as described' - we surely would have known by now.Moreover, our Refund Policy states that once they start the course, they cannot get a refund.The customer logged in and spent minutes and seconds in the course.As a training provider, we have to protect our content.We cannot have people go in and study the course, and then try to get a refund by claiming that the content was not as described.This person told us by email that she does not need the course because she has found everything for free, but this was after she has spent more than minutes inside the course.There is a Course Summary in the course - and she could have downloaded it, and we would not know as our system does not have the ability to track it.Hence, after realizing and assessing the above factors - we would be unable to grant her a refund

The course was $149. It stated that I would:Identify financial terminologyUnderstand financial statementsIdentify how to analyse financial statementsUnderstand budgetsHow to make budgeting easyUnderstand advanced forecasting techniquesUnderstand how to manage the budgetIdentify how to make smart...

purchasing decisionsIdentify the legal aspects of finances Instead I received a 1 page summary of maybe 2 paragraphs with a cartoon case study. There were bot financial statements to review nor budgets to learn how to manage a budget or understand forecast techniques.