Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @courtstreetford.com Vehicle brought in after being in another shopHad several hoses disconnectedHad to reinstall hoses prior to being able to diagnosis vehicleCheck DTC had codes Pand Pneeded to remove fuel tank to inspect evaporative emission systemRemove fuel tank found system contaminated and recommend replace fuel tank pressure sensor and oringsCustomer declined repairsReinstalled evaporative emission system and fuel tank for customer to take vehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cause no detailed bill of the costPlus when I had arrived at 9am right off the at the beginning the receptionist told me it would be A 2HR Wait Cause OF Others That Was already thereSo at 9am I was waiting for people that been there when they opened up at 7:30amAlso my paperwork have no mention of codes and detail like this reportThey wanted to charge me additional plus dollars when this dollars should have been adjusted off the original price to repair my carThey took dollars from me and had me their all dayThey made me wait 2hrs and still had not touched my car at 11amI left and came back and then they said it would be early after noon like 2pm before they would know anything cause forget their one hour lunch at 12noonSo I waited for them to call after 2pm and nothingThen 3pm came and still no call from court street fordI called them at 3:30pm and the receptionist said she was about to call me and was figuring up the cost would equal almost dollars and no kind of negotiations of the cost of the diagnosisNow after 1:30am they called if it's ok to put gas in the car to see how it takes gas and I approved the gasBut why did they forced $of gas in a car that they could clearly see with just initial pumping gas will run out so how did it cost $of gas? The hoses they are referring to is really one hose the mechanic I had seen prior to them if was seeing if there were any obstructions to the area but the gas was not flowing correctly and for 2wks I had tried to get see him and he was always busySo what court ford is saying chargedo $to connect a hod ? They over charged me and had no consideration for my time that day, cause when I finally left there was after 4pm and almost dollars less when I walked inPoor service and will never recommend themI feel like I was robbed of money and my precious time Final Business Response / [redacted] (4000, 12, 2015/09/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @courtstreetford.com details entered in this report were taken from customer copy of invoice codes and details listed on invoicedid not over charge customer declined work and had to reinstall tank without repairs being made
Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @courtstreetford.com Vehicle brought in after being in another shopHad several hoses disconnectedHad to reinstall hoses prior to being able to diagnosis vehicleCheck DTC had codes Pand Pneeded to remove fuel tank to inspect evaporative emission systemRemove fuel tank found system contaminated and recommend replace fuel tank pressure sensor and oringsCustomer declined repairsReinstalled evaporative emission system and fuel tank for customer to take vehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cause no detailed bill of the costPlus when I had arrived at 9am right off the at the beginning the receptionist told me it would be A 2HR Wait Cause OF Others That Was already thereSo at 9am I was waiting for people that been there when they opened up at 7:30amAlso my paperwork have no mention of codes and detail like this reportThey wanted to charge me additional plus dollars when this dollars should have been adjusted off the original price to repair my carThey took dollars from me and had me their all dayThey made me wait 2hrs and still had not touched my car at 11amI left and came back and then they said it would be early after noon like 2pm before they would know anything cause forget their one hour lunch at 12noonSo I waited for them to call after 2pm and nothingThen 3pm came and still no call from court street fordI called them at 3:30pm and the receptionist said she was about to call me and was figuring up the cost would equal almost dollars and no kind of negotiations of the cost of the diagnosisNow after 1:30am they called if it's ok to put gas in the car to see how it takes gas and I approved the gasBut why did they forced $of gas in a car that they could clearly see with just initial pumping gas will run out so how did it cost $of gas? The hoses they are referring to is really one hose the mechanic I had seen prior to them if was seeing if there were any obstructions to the area but the gas was not flowing correctly and for 2wks I had tried to get see him and he was always busySo what court ford is saying chargedo $to connect a hod ? They over charged me and had no consideration for my time that day, cause when I finally left there was after 4pm and almost dollars less when I walked inPoor service and will never recommend themI feel like I was robbed of money and my precious time Final Business Response / [redacted] (4000, 12, 2015/09/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @courtstreetford.com details entered in this report were taken from customer copy of invoice codes and details listed on invoicedid not over charge customer declined work and had to reinstall tank without repairs being made