Courtesy Buick GMC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] There is absolutely no truth in the statement Mr [redacted] madeIt is all a lieMr [redacted] was very rude, condescending in his verbal response to meWhen I purchased the car the dishonest salesman told me the things would be repaired at no charge to me since there was a warranty for days, not daysNo mention of a day warranty everNothing was ever mentioned about bringing the car in and trading it for anotherThe bottom line is I found all people at Sam Swope I dealt with dishonest, except the finance man and especially [redacted] ***I would never make another purchase from them and I will tell everyone I know what happenedThis company is a very dishonest company, sadly and touts "no body walks away"The sales force laugh out loud about thatI sent a letter to [redacted] Swope who did not bother to respond, sadly Thank you, [redacted]

We contacted our customer immediately when we received this complaint and I understood her frustration. She is correct about the pricing discrepancies that were on our website. We have outsourced a company to assist us with our Internet websites and they automatically post prices for our vehicles in... accordance with our pricing policy. The price would have been accurate if there were not a $14,000 lift kit on the truck that raises the truck several inches higher off the ground. They evidently did not see that or recognize it. Additionally, prices change with incentives that we receive from the manufacturer. We know from experience that patent clerical errors like this one can happen, and in order to fully disclose this possibility to our customers, we offer a declaration at the bottom of each inventory page that states the following, “Vehicle data on this website is compiled from publicly available sources believed by the publisher to be reliable. Vehicle data is subject to change without notice. The publisher assumes no responsibility for errors and/or omissions as to price or warranties.” Due to a strong incentive at this current time, we can offer this vehicle (worth $55,000 with no discounts) to her for $42,500. This deal expires on December 1, 2014, or once the vehicle sells. This is less than one of the advertised prices she printed. I have made her this offer and apologized for the many prices she has seen for this vehicle. I would love to sell her this vehicle at the low price I can offer her for this limited time. She has my contact information and is welcome to contact me at any time. Thank you for your assistance with this matter. Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com, I am responding to a complaint by *** ***I personally spoke with Mr***They were in on a Sunday approximately weeks agoGeneral Motors has a November program where select Buick Encore models receive 20% OffWe (dealer) inputted our select
Encores at the 20% Off price on our website and General Motors updated our website which lowered the price by another 20% OFFMy managers called me at home on that Sunday and we quickly corrected this issueThe next day I received a call from Mr***He explained to me what happenedI explained how it happened and apologizedAlso, I offered him a $Thornton’s Gift Card for his time and trouble of driving to our storeHe declined this offerAgain, we are very sorry this happened, however it was out of our control and we very quickly corrected the issue *** *** General Manager *** *** *** *** *** ***
***

I will never bring my vehicle to this place againThey had my vehicle for days and never fixed the problemThey just made my problems bigger and biggerThey are very unorganized, never know whats going on, and never return my vehicle in the condition it should have been inI had grease all over, broken things that were not broken already, things missingNEVER AGAIN!!!!! The list is never endingI have a huge paper typed out just for this one company!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]...


 
 
 There is absolutely no truth in the statement Mr. [redacted] made. It is all a lie. Mr. [redacted] was very rude, condescending in his verbal response to me. When I purchased the car the dishonest salesman told me the things would be repaired at no charge to me since there was a warranty for 30 days, not 60 days. No mention of a 60 day warranty ever. Nothing was ever mentioned about bringing the car in and trading it for another. The bottom line is I found all people at Sam Swope I dealt with dishonest, except the finance man and especially [redacted]. I would never make another purchase from them and I will tell everyone I know what happened. This company is a very dishonest company, sadly and touts "no body walks away". The sales force laugh out loud about that. I sent a letter to [redacted] Swope who did not bother to respond, sadly.
Thank you, [redacted]

We contacted our customer immediately when we received this complaint and I understood her frustration. She is correct about the pricing discrepancies that were on our website. We have outsourced a company to assist us with our Internet websites and they automatically post prices for our vehicles in...

accordance with our pricing policy. The price would have been accurate if there were not a $14,000 lift kit on the truck that raises the truck several inches higher off the ground. They evidently did not see that or recognize it. Additionally, prices change with incentives that we receive from the manufacturer.
We know from experience that patent clerical errors like this one can happen, and in order to fully disclose this possibility to our customers, we offer a declaration at the bottom of each inventory page that states the following, “Vehicle data on this website is compiled from publicly available sources believed by the publisher to be reliable. Vehicle data is subject to change without notice. The publisher assumes no responsibility for errors and/or omissions as to… price or warranties.”
Due to a strong incentive at this current time, we can offer this vehicle (worth $55,000 with no discounts) to her for $42,500. This deal expires on December 1, 2014, or once the vehicle sells. This is less than one of the advertised prices she printed.
I have made her this offer and apologized for the many prices she has seen for this vehicle. I would love to sell her this vehicle at the low price I can offer her for this limited time. She has my contact information and is welcome to contact me at any time. Thank you for your assistance with this matter.
Sincerely,
[redacted]