Courtesy Cadillac

Miss [redacted] , Thank you for taking the time to express your position regarding your experience at Courtesy Cadillac Although we appreciate your business, we disagree with your opinion of the events The vehicle you purchased from us was sold “As Is” with no warranties or guarantees As soon as you brought to our attention your concerns with the CUE screen we immediately took action to replace the screen at no cost to you, even though it was not covered under any dealer or manufacturer warranty The concerns you have regarding the substance on the windows and trim were also addressed immediately by replacing four windows on your vehicle, at no cost to you It appears that your additional repair request is related to some cosmetic inconsistencies of the trim pieces which do not affect the safety or reliability of the vehicleThe dealership has gone above and beyond by spending over $on an “As Is” vehicle to address your concernsKind Regards, Courtesy Cadillac

Miss [redacted], Thank you for taking the time to express your position regarding your experience at Courtesy Cadillac.  Although we appreciate your business, we disagree with your opinion of the events.  The vehicle you purchased from us was sold “As Is” with no warranties or...

guarantees.  As soon as you brought to our attention your concerns with the CUE screen we immediately took action to replace the screen at no cost to you, even though it was not covered under any dealer or manufacturer warranty.  The concerns you have regarding the substance on the windows and trim were also addressed immediately by replacing four windows on your vehicle, at no cost to you.  It appears that your additional repair request is related to some cosmetic inconsistencies of the trim pieces which do not affect the safety or reliability of the vehicle. The dealership has gone above and beyond by spending over $3000 on an “As Is” vehicle to address your concerns. Kind Regards, Courtesy Cadillac