Courtesy Coin, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This response is typical of a frustrated company employee.The facts are the game was picked up by the company and taken to there shop were the game was repairedI was told it could not be done at my homeThree weeks after the game was returned I called several times and talked with the company because it was doing the same thing as when they repaired itThe man I talked with told me that they could get the parts and even upgrade all the games with a newer boardWho ever *** is is the one I talked to Last and he was very rude and upsetThe first person I talked to was or at least he said he was the owner of the company it was not ***.I just wanted the company to stand up for there work as I doI would at least like a refund for the money I gave them because I have another company that said they can find the parts for this machine and they are available at any time

Thank you for allowing us an opportunity to respond to complaint ID# [redacted], submitted to by Mr. [redacted]. Mr. [redacted] filed a complaint...

related to service work performed by Courtesy Coin in September 2012.
 
In September 2012, our service technician, [redacted], traveled to Mr. [redacted]’s home to repair his [redacted] 2004 golf arcade game. At that time, it was determined the game’s monitor was not working, and Mr. [redacted] authorized Courtesy Coin to purchase a used monitor for the game. Once we received the monitor, [redacted] installed it, tested the arcade game and found it to be in good working condition.
 
Unfortunately, we have no records indicating that Mr. [redacted] attempted to contact us a month after the repairs were made. Our records indicate, however, that Mr. [redacted] initially contacted us in January 2014 indicated that his [redacted] 2004 golf game was no longer working. He told us his game had sound but no picture.
 
When Mr. [redacted] called in January, our office manager took the message and passed it along to [redacted], our service technician. Unfortunately, [redacted]’s calendar was booked several weeks out, and he was not able to make any additional service appointments. Mr. [redacted] called a second time at the end of January. He was again told [redacted] was unavailable, and it was recommended he contact us after the Super Bowl, when our schedules begin to slow down.
 
He agreed, and when Mr. [redacted] called the afternoon of Monday, February 3, he was connected with [redacted]. Mr. [redacted] conveyed that he wanted his game repaired within the next day or two. [redacted] explained the earliest he could schedule service with him was Friday, February 7. At that time, Mr. [redacted] became very frustrated, and [redacted] recommended that, if he needed the game repaired sooner than Friday, he might consider contacting another firm. Mr. [redacted] hung up on [redacted] and that was the last we heard from him.
 
We understand why Mr. [redacted] is upset, and we apologize for not being able to schedule a service appointment as quickly as he would have preferred. However, when we did attempt to schedule an appointment, the date was not acceptable with Mr. [redacted], and he elected to end communications with Courtesy Coin. 
 
Since we last spoke to Mr. [redacted], we were informed by [redacted]’s manufacture, Incredible Technologies, stopped making parts for games as old as Mr. [redacted]. This means, parts are no longer available for any [redacted] 2004-05 arcade game. While we appreciate Mr. [redacted]’s frustrations, we are, regretfully, no longer able to assist him his service request.
Should you have any questions regarding the content of this message, please contact me directly. I appreciate your time, and I thank you for allowing us the opportunity to respond to this complaint.
 
Kind regards,
[redacted]
Director of Business Operations
[redacted] - office
[redacted] - fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

This response is typical of a frustrated company employee.The facts are the game was picked up by the company and taken to there shop were the game was repaired. I was told it could not be done at my home. Three weeks after the game was returned I called several times and talked with the company because it was doing the same thing as when they repaired it. The man I talked with told me that they could get the parts and even upgrade all the games with a newer board. Who ever [redacted] is is the one I talked to Last and he was very rude and upset. The first person I talked to was or at least he said he was the owner of the company it was not [redacted].I just wanted the company to stand up for there work as I do. I would at least like a refund for the money I gave them because I have another company that said they can find the parts for this machine and they are available at any time.

Thank you for allowing us an opportunity to respond to complaint ID# [redacted], submitted to by Mr. [redacted]. Mr. [redacted] filed a complaint...

related to service work performed by Courtesy Coin in September 2012.

 

In September 2012, our service technician, [redacted], traveled to Mr. [redacted]’s home to repair his [redacted] 2004 golf arcade game. At that time, it was determined the game’s monitor was not working, and Mr. [redacted] authorized Courtesy Coin to purchase a used monitor for the game. Once we received the monitor, [redacted] installed it, tested the arcade game and found it to be in good working condition.

 

Unfortunately, we have no records indicating that Mr. [redacted] attempted to contact us a month after the repairs were made. Our records indicate, however, that Mr. [redacted] initially contacted us in January 2014 indicated that his [redacted] 2004 golf game was no longer working. He told us his game had sound but no picture.

 

When Mr. [redacted] called in January, our office manager took the message and passed it along to [redacted], our service technician. Unfortunately, [redacted]’s calendar was booked several weeks out, and he was not able to make any additional service appointments. Mr. [redacted] called a second time at the end of January. He was again told [redacted] was unavailable, and it was recommended he contact us after the Super Bowl, when our schedules begin to slow down.

 

He agreed, and when Mr. [redacted] called the afternoon of Monday, February 3, he was connected with [redacted]. Mr. [redacted] conveyed that he wanted his game repaired within the next day or two. [redacted] explained the earliest he could schedule service with him was Friday, February 7. At that time, Mr. [redacted] became very frustrated, and [redacted] recommended that, if he needed the game repaired sooner than Friday, he might consider contacting another firm. Mr. [redacted] hung up on [redacted] and that was the last we heard from him.

 

We understand why Mr. [redacted] is upset, and we apologize for not being able to schedule a service appointment as quickly as he would have preferred. However, when we did attempt to schedule an appointment, the date was not acceptable with Mr. [redacted], and he elected to end communications with Courtesy Coin. 

 

Since we last spoke to Mr. [redacted], we were informed by [redacted]’s manufacture, Incredible Technologies, stopped making parts for games as old as Mr. [redacted]. This means, parts are no longer available for any [redacted] 2004-05 arcade game. While we appreciate Mr. [redacted]’s frustrations, we are, regretfully, no longer able to assist him his service request.

Should you have any questions regarding the content of this message, please contact me directly. I appreciate your time, and I thank you for allowing us the opportunity to respond to this complaint.

 

Kind regards,

Director of Business Operations

[redacted] - office

[redacted] - fax