Courtesy Ford Lincoln

Complaint: [redacted] I am rejecting this response because: not only did they advertise the car online, they also advertised it and presented it to us with $15k over MSRP when we went inThey saw that we were not planning on financing the truck and figured hey, we can mark this truck up dramatically and see if they’ll go for itI have attached the document in my initial complaint printed by their GSM, whom after we pointed out to him that he was still scamming us by marking the truck up $10k and not $as he was verbally disclosing to us, he asked that we give him back the document he printed so he can print a new one with the correct pricingSo not only it was scammed online, they also tried to scam us when we went in and after realizing that we knew what they were doing, they got nervous and asked us for all the printed documents they handed us back so they can print out the “correct” documentsThese trucks are sold at $5k over MSRP all day at every car dealership with miles on itBut as they said, this was the manager’s demo with 3k miles on it, so expecting to sell it at the same price as the trucks with miles on them is plain ridiculous

Complaint: [redacted] I am rejecting this response because: Courtesy Ford is blatantly dissembling and I have no more time for themI did request a different car at the time of purchase and when I wasted my time having them not be able to repair the defect I mentioned before I even bought the carI have received their emails and messages asking me to waste more time to once again bring in the car, which the service manager said was probably not able to be repaired before I made my complaintThe entire dash is poorly manufactured and badly put together and I paid for a new car with no defects, not to have to bring the car in multiple times to be told it can't be repairedAny honest business would have simply given me a different new car with no defects after they could not perform the repair they assured me could be easily doneCourtesy Ford is a dishonest dealershipI purchased a new car and now own a shabby defective car I already want to trade in on something without manufacturing defectsIn the future I will take my car to another Ford dealership for repairs, and my business elsewhereThe public should not be subject to dishonest business practices such as I have suffered with Courtesy FordBuying a new car from them has been a very bad experienceSincerely, [redacted]

Thank you for the opportunity to respond to Mr. ***'s complaint. Mr. [redacted] is a (recently) former 6+ year Finance Manager of Courtesy Ford. As such, he of all people should know the rules of D-Plan (Ford Motor Company Dealership Employee) purchase. [redacted] had his brother who is employed at... another Ford dealership only a few miles away, generate a D-Plan pin code sponsoring [redacted] to purchase a new Ford vehicle at employee pricing. My first question is why [redacted] did not purchase from his brother’s dealership rather than coming to his former employer? My logical conclusion is because [redacted] knew that transaction was not going to be “by the rules,” and did not want to get his brother – also a former Courtesy employee – in trouble.Rule #1 in D-Plan purchase is you must be able to prove relationship between sponsor and customer. In this case Ford will only accept valid birth certificates showing a ***e parent. [redacted] could not provide this documentation, therefore making him ineligible for a D-Plan purchase.Rule #2 is the sponsored person must be the “buyer” on the contract. In ***’s case his daughter was the buyer, again making this D-Plan purchase invalid. [redacted] traded in vehicle(s) with a total value of about $500. Condition of trading in a vehicle is you must be able to produce a valid title to the vehicle(s) being traded in. Again, as an experience Finance Manager, [redacted] is well aware of this rule. When [redacted] could not produce a valid title he was notified that we would not be able to take the car(s) in trade and he would need to bring us $500 to cover the trade value.While all of this was going on, [redacted] continued to have his daughter drive our car adding 2000+ miles on it. When he finally brought our car back in he was told he would be responsible for the miles on the car which is clearly stated on the Rescission Agreement. [redacted] asked in this BBB complaint why we normally don’t charge a customer. That is because most people bring their cars in right away when told that we cannot get their loan approved. If the customer drags things out they are in fact, charged for miles. [redacted] continued to drag things out knowing he could not/would not provide the items and money he needed and was therefore told he would have to pay the mileage charge.His trade car has been ready for him to pick up which he may have done by now.I am attaching a Ford D-Plan Eligibility Requirement Form that verifies what documents are accepted to qualify for D-Plan pricing. [redacted] is very familiar with this form.***SUPPORTING DOCUMENTS REDACTED BY BBB***

When Stacy was on the phone with Ms***, Tyler was at his desk with another couple writing up the same vehicleTylers transaction was a step ahead of Stacy's and the customers were present for the purchaseNeither knew the other was working on the same vehicle. When Stacy brought his
paperwork to Cameron (*** *** *** ***,) Cameron let Stacy know that there were people getting ready to go into finance on the same truckThis truck was not sold out from under Ms***However, everyone had been very apologetic for the way things worked outEach person involved explained that the Oregon Department of Justice says we cannot "hold" a vehicleThe first to pay or contract on a vehicle, owns itThis is what they were trying to tell herActually, that point is not relevant since the other customers were present and ready to go into finance when Stacy brought his paperwork to CameronStacy didn't just present her with one vehicleHe reviewed all pre-owned trucks in our inventory but nothing workedWith the General Managers authorization, Stacy found a comparable new truck and showed Ms*** almost $10,in dealer discounts and rebatesThe store was willing to lose money to try and make her happyUnfortunately, even with the deep discounts they were still about $apart and Ms*** declined the offerWe are willing to help her with purchase a comparable pre-owned truck and we even had our Used Car Manager watch for something at the ** *** that was comparableAt this point we have not found anything but if Ms*** finds something on our website that is similar, we would be happy to try and make it work for her

The customer chose a *** SE from our inventory and noticed an issue with a trim pieceThe parts was a passenger side a-pillar cover and there was a gap of between 1/and 1/of an inch where it meets the dashThe customer asked the salesperson if this was normalThe salesperson
wasn't sure so he looked a couple similar models and determined it was not normalHe brought up a service advisor who removed the a-pillar cover and tried to adjust itWhen it didn't fix the gap, he said he would just order oneThe salesman filled out the paperwork for the advisorWe do not place orders on parts until the purchase has been finalized which did take about four daysOnce that happened, the part was ordered and the customer was notified and brought his car inUnfortunately, when the new cover was installed, the gap was larger (closer to 1/of an inch) than the original gapWe immediately ordered a new part which we received on 12/1/The Service Advisor has left a three messages (12/1, 12/2, 12/4) attempting to schedule the installation but we have not heard backI sent an email this morning (12/4) letting the customer know that he can contact either Seth or myself to schedule his appointmentI spoke with the salesperson and he states that the customer never requested a different vehicleIf he had, we could have easily switched himEspecially since he originally wanted white, which we had but he switched to silver, which we also hadWe had other choices as well so switching to another car at that time was not an issueHowever, miles later it is no longer easy to switch because dmv processing has already begunWe would like to complete this repair but are concerned now that it will never be to the customers satisfaction

While we do appreciate their frustration, the web advertising was a mistake and was corrected. Contrary to what they say, the tool we use to update pricing does not update immediately. We can "push" to the websites but from there, the length of time to update depends on the website with some taking...

15-20 minutes and others taking much longer. To explain about the vehicle in question; the Raptor is a limited build vehicle and most are custom ordered for buyers and never become part of our inventory. We are, on occasion, able to order a Raptor for "stock" and those are posted on our website. Our addendum price on new Raptor's is $10,000 over msrp. If there are specialty packages on the Raptor, the addendum can go up to $15,000 over msrp. The Raptor in question is a 2017 that was our General Manager's demonstrator that was supposed to be posted at $5,000 over msrp because it had miles on it. When the price was adjusted, it was accidently priced for $5,000 under msrp instead of $5,000 over msrp. The mistake was corrected and the vehicle is on-line for $74,430. We would also like to point out the following disclaimers: courtesyford.com Disclaimer: New vehicle pricing includes all offers and incentives. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at 503-255-1771 or by visiting us at the dealership._____________________________________________________________________ courtesyfordportland.com Disclaimer: Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, license, processing and/or documentation fees, and destination charges. ______________________________________________________________________ Third party sites such as [redacted] have their own disclaimers that put the onus on the “seller or third parties” to provide the correct information. ______________________________________________________________________ We stand behind the fact that we made a mistake and corrected it as soon as we were made aware of it. While we are happy to sell this vehicle for $5,000 over msrp, we will not sell it for $5,00 below. We sincerely apologize for the frustration this caused. It is never our desire to have anyone leave our dealership unhappy with us for any reason.

Thank you for the opportunity to respond to Mr. [redacted]'s complaint. Mr. [redacted] is a (recently) former 6+ year Finance Manager of Courtesy Ford. As such, he of all people should know the rules of D-Plan (Ford Motor Company Dealership Employee) purchase. [redacted] had his brother who is employed at...

another Ford dealership only a few miles away, generate a D-Plan pin code sponsoring [redacted] to purchase a new Ford vehicle at employee pricing. My first question is why [redacted] did not purchase from his brother’s dealership rather than coming to his former employer? My logical conclusion is because [redacted] knew that transaction was not going to be “by the rules,” and did not want to get his brother – also a former Courtesy employee – in trouble.Rule #1 in D-Plan purchase is you must be able to prove relationship between sponsor and customer. In this case Ford will only accept valid birth certificates showing a [redacted]e parent. [redacted] could not provide this documentation, therefore making him ineligible for a D-Plan purchase.Rule #2 is the sponsored person must be the “buyer” on the contract. In [redacted]’s case his daughter was the buyer, again making this D-Plan purchase invalid.[redacted] traded in vehicle(s) with a total value of about $500. Condition of trading in a vehicle is you must be able to produce a valid title to the vehicle(s) being traded in. Again, as an experience Finance Manager, [redacted] is well aware of this rule. When [redacted] could not produce a valid title he was notified that we would not be able to take the car(s) in trade and he would need to bring us $500 to cover the trade value.While all of this was going on, [redacted] continued to have his daughter drive our car adding 2000+ miles on it. When he finally brought our car back in he was told he would be responsible for the miles on the car which is clearly stated on the Rescission Agreement.  [redacted] asked in this Revdex.com complaint why we normally don’t charge a customer. That is because most people bring their cars in right away when told that we cannot get their loan approved. If the customer drags things out they are in fact, charged for miles. [redacted] continued to drag things out knowing he could not/would not provide the items and money he needed and was therefore told he would have to pay the mileage charge.His trade car has been ready for him to pick up which he may have done by now.I am attaching a Ford D-Plan Eligibility Requirement Form that verifies what documents are accepted to qualify for D-Plan pricing. [redacted] is very familiar with this form.[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]
I am rejecting this response because: not only did they false advertise the car online, they also false advertised it and presented it to us with $15k over MSRP when we went in. They saw that we were not planning on financing the truck and figured hey, we can mark this truck up dramatically and see if they’ll go for it. I have attached the document in my initial complaint printed by their GSM, whom after we pointed out to him that he was still scamming us by marking the truck up $10k and not $5 as he was verbally disclosing to us, he asked that we give him back the document he printed so he can print a new one with the correct pricing. So not only it was scammed online, they also tried to scam us when we went in and after realizing that we knew what they were doing, they got nervous and asked us for all the printed documents they handed us back so they can print out the “correct” documents. These trucks are sold at $5k over MSRP all day at every car dealership with 0 miles on it. But as they said, this was the manager’s demo with 3k miles on it, so expecting to sell it at the same price as the trucks with 0 miles on them is plain ridiculous.

Complaint: [redacted]I am rejecting this response because: Courtesy Ford is blatantly dissembling and I have no more time for them. I did request a different car at the time of purchase and when I wasted my time having them not be able to repair the defect I mentioned before I even bought the car. I have received their emails and messages asking me to waste more time to once again bring in the car, which the service manager said was probably not able to be repaired before I made my complaint. The entire dash is poorly manufactured and badly put together and I paid for a new car with no defects, not to have to bring the car in multiple times to be told it can't be repaired. Any honest business would have simply given me a different new car with no defects after they could not perform the repair they assured me could be easily done. Courtesy Ford is a dishonest dealership. I purchased a new car and now own a shabby defective car I already want to trade in on something without manufacturing defects. In the future I will take my car to another Ford dealership for repairs, and my business elsewhere. The public should not be subject to dishonest business practices such as I have suffered with Courtesy Ford. Buying a new car from them has been a very bad experience. Sincerely,[redacted]