Courtesy Ford

Chris T [redacted] is one of our sales managersHe received a call from [redacted] mother Chris did apologize that the car sold before [redacted] could secure financing on the Chevy Cruze There was also an alternative vehicle that was offered Curtis S [redacted] spoke to *** who we understand to be [redacted] stepfather Curtis also explained the situation that there was another offer on the Cruze as well Curtis also apologized that the Cruze sold and offered an alternative vehicle AJ B [redacted] also apologized Furhtermore, we did attempt to secure financing through our finance department We were not able to get a lender to approve a loan We did give [redacted] a purchase order so that she could pursue financing on her own While [redacted] attempted to get financing, another customer purchased the Cruze We are in the business to sell as many cars as we can to as many customers as possible We are sorry that this car was sold before [redacted] could buy it, but it is difficult to tell another customer that he or she cannot purchase a vehicle from us when it is technically still available for sale

Chris T[redacted] is one of our sales managers. He received a call from [redacted] mother.  Chris did apologize that the car sold before [redacted] could secure financing on the Chevy Cruze.  There was also an alternative vehicle that was offered.  Curtis S[redacted] spoke to [redacted]...

who we understand to be [redacted] stepfather.  Curtis also explained the situation that there was another offer on the Cruze as well.  Curtis also apologized that the Cruze sold and offered an alternative vehicle.  AJ B[redacted] also apologized.  Furhtermore, we did attempt to secure financing through our finance department.  We were not able to get a lender to approve a loan.  We did give [redacted] a purchase order so that she could pursue financing on her own.  While [redacted] attempted to get financing, another customer purchased the Cruze.  We are in the business to sell as many cars as we can to as many customers as possible.  We are sorry that this car was sold before [redacted] could buy it, but it is difficult to tell another customer that he or she cannot purchase a vehicle from us when it is technically still available for sale.

On Saturday 7/2 I went in for "the works" oil change on my vehicle I have been taking to this dealership for the past year. The first issue I had was I was charged $50 for the oil change - which is the normal rate. On Tuesday the 5th I received a mailing from Courtesy Ford informing me that They were offering "the works" package for $39.95 with a $10 mail in rebate to bring the price to $29.95 valid 7/1 through 8/31. When I called them on Wednesday morning and informed them that I had been overcharged I was first told it was not a big deal because it was only $10 but then told that they would have no idea of the deal if I had not brought the mailing in with me and showed them. THIS FLYER WAS FROM THEM NOT FROM FORD, how can you be unaware of a deal you are running that comes from YOUR dealership!?

My next more serious complaint is the work they claimed my car needed. I was quoted just under $700 to replace an accessory belt and reseal a cap that was causing my oil to "leak". They informed me of said leak and the wear on the accessory belt would require attention sooner than later and they suggested I come in later in the week to get the problem solved but absolutely not to wait to get this fixed. I do not trust this dealership to do repairs due to a previous issue with a recall item the supposedly "fixed" so when I went to my regular mechanic (who happens to be a service manager at a different dealership) He looked at and even showed me my accessory belt which, to my surprise, had no visible signs of wear or cracks. He told me that for a car with 80,000 this is how it should look but there was no need to replace it. He also looked at the "leak" I supposedly had and there was no oil dripping or leaking or visibly coming out of the engine anywhere.

This dealership tried to screw me out of nearly $700 and did succeed in overcharging me for an oil change. I should have read their facebook reviews before coming here. I won't be returning. You, and Ford, lost a customer.

Both myself & my wife were treated in a rude and disrespectful manner by [redacted] an employee at Courtesy Ford in Brooklyn, CT.On [redacted] I dropped my truck off at the dealership to be worked on. I have used this dealership several times in the past for both warranty & maintenance work. I have never had an issue prior to this date and was always treated with respect. On [redacted] I picked up the truck after the dealership contacted me to say it was ready. Both my wife & myself went inside to pick up the paperwork. My wife asked [redacted], who happened to be at the desk, for our paperwork and right off the bat [redacted] took an attitude and was rude & disrespectful towards both of us. Not only was she rude in the way she spoke but she actually had the gall to tell us to leave her station and go sit over there pointing to the seating area. We responded by stating that we did not mind standing here and waiting for the paperwork and she escalated her tone of voice and again said "go sit over there". We were attempting to ask for clarification on what codes were pulled when the tech worked on the truck & as soon as my wife asked to be given an actual printout showing the codes and not handwritten notes that is when[redacted] tried to intimidate us. Now my wife is an attorney and she happens to work in the area of Lemon Law so she is very familiar with the codes that are pulled on a vehicle and she also is aware that it is standard practice that if a dealership finds that the issues causing the problem are not covered under a warranty/extended warranty that the dealership has the option to waive the diagnostic fee under "goodwill" as well cover the cost of the 1 day rental. We in no way are disputing paying the rental or fee, we are however complaining about the employees disrespect towards a consumer who has the right to ask a dealership for the pertinent information that led the dealership to its findings and ultimately deciding not to cover the diagnostic fee as goodwill even though they have worked on the truck in the past for similar complaints and did not charge us. We feel this person is used to telling the consumer what to do and not used to actually listen to the consumer when they make a reasonable request afforded under the law. We find that this person treated us in such a horrendous manner that we had no alternative but to file this complaint. A little bit of respect goes a long way and the dealership will continue to have unhappy customers if they allow this employee to treat their customers that way.Desired SettlementRefund of the diagnostic fee of $104.01 & rental of $37.00Business Response Dear Mr. [redacted],After reviewing your complaint and speaking with the personnel involved I have instructed my office manager to mail a check in the amount of $141.01. I hope in the future we will still be able to service your vehicle and give you the service and treatment that you deserve. Sincerely,[redacted]Courtesy Auto Group

Purchased A New 2013 Ford On June 10,2013. Traded It In On A New 2013 Lincoln On July 3, 2013.I Should Be Refunded For Extended Warranties. Not Done.I Took Delivery Of A New 2013 Ford Fusion On June 10,2013. It Didn't Meet My Needs. Traded It In On A New 2013 Lincoln MKZ On July 3, 2013. Different Dealer. Four Hundred Miles At Trade.I Should Be Refunded The Cost Of Ford Extended Warranty,$1240.00,Allstate Tire And Wheel Warranty,$395.00, Gap Insurance,$725.00, Enviroguard (Not Done),$499.00, Vin Etch (Not Done),$155.00. After Giving Me The Run Around For More Than A Month They Gave Me A Check For $1150.25. This Was For The Ford Extended Warranty.They Are Now Giving Me The Run Around On The Remaining Refunds. Desired SettlementRefund Of Money Paid For Canceled Warranties And Enviroguard And Vin Etch Work Not Done.Business Response CUSTOMER HAS RECIEVED ALL REFUNDS DUE TO HIM. SOME OF HIS PRODUCTS WHICH WERE CANCELLED HAVE A WAITING PERIOD FROM THE ACTUAL PROVDERS OF THE PRODUCTS THEMSELVES.[redacted] - [redacted]- COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The Total Charges That I Paid Was $3014.00.They Have Refunded $2845.25 Without Any Explanation Why They Didn't Refund The Total Amount!Final Business Response [redacted] refund was in fact $2845.25. due to the fact that his esp ford warranty was charged a prorated sum of $14.75 and a cancellation fee of $75.oo. he also was charged a prorated fee from resource co.for his gap insurance of $4.00 and a $75.00 cancellation fee as well. these figures are from the actual companys who provide these products.I also would like to mention that our store chose to not add any additional charges as many stores due at cancellation. I assure you that mr.[redacted] has been made completely whole on this transaction. sincerely, [redacted] courtesy auto group.

Purchased A New 2013 Ford On June 10,2013. Traded It In On A New 2013 Lincoln On July 3, 2013.I Should Be Refunded For Extended Warranties. Not Done.I Took Delivery Of A New 2013 Ford Fusion On June 10,2013. It Didn't Meet My Needs. Traded It In On A New 2013 Lincoln MKZ On July 3, 2013. Different Dealer. Four Hundred Miles At Trade.I Should Be Refunded The Cost Of Ford Extended Warranty,$1240.00,Allstate Tire And Wheel Warranty,$395.00, Gap Insurance,$725.00, Enviroguard (Not Done),$499.00, Vin Etch (Not Done),$155.00. After Giving Me The Run Around For More Than A Month They Gave Me A Check For $1150.25. This Was For The Ford Extended Warranty.They Are Now Giving Me The Run Around On The Remaining Refunds. Desired SettlementRefund Of Money Paid For Canceled Warranties And Enviroguard And Vin Etch Work Not Done.Business Response CUSTOMER HAS RECIEVED ALL REFUNDS DUE TO HIM. SOME OF HIS PRODUCTS WHICH WERE CANCELLED HAVE A WAITING PERIOD FROM THE ACTUAL PROVDERS OF THE PRODUCTS THEMSELVES.[redacted] - [redacted]- COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The Total Charges That I Paid Was $3014.00.They Have Refunded $2845.25 Without Any Explanation Why They Didn't Refund The Total Amount!Final Business Response [redacted] refund was in fact $2845.25. due to the fact that his esp ford warranty was charged a prorated sum of $14.75 and a cancellation fee of $75.oo. he also was charged a prorated fee from resource co.for his gap insurance of $4.00 and a $75.00 cancellation fee as well. these figures are from the actual companys who provide these products.I also would like to mention that our store chose to not add any additional charges as many stores due at cancellation. I assure you that mr.[redacted] has been made completely whole on this transaction. sincerely, [redacted] courtesy auto group.

Dealership performed work on my car that was not need and charged me over [redacted] and now they are saying I need additional work done to the car to fixOn [redacted] XX XXXX I went to Ford dealer for a check engine light issue. They recommended to test the PCM to see if it was bad so I agree to the test, which cost [redacted] Their diagnosis revealed I had a good PCM. They recommend to test wiring harness for a short because they said my PCM was good and I asked the general manager if I allow you to test the wiring harness and it is not the problem are you going to charge me if it don't fix the problem and he said no he would not. He charged me anyway. I had just installed a brand new battery from another car dealer so they call me and said I needed a battery but I told them that I just put a new battery in a month ago but they said in order for us to test wiring harness I would need to purchase battery so I had them put a battery in. When this work was complete I paid them [redacted] I left the dealership after they told me the charging system is working fine and the car will start fine so I left stopped at the store and when I went to restart my car if failed to start so I call the dealership and told them I am broke down at the store and they offered to come get car but after I hung up with manager of dealership I tried starting the car again and it started so I drove back to the dealer and they told me this time I would have to replace the clutch relay and the voltage relay the next day. I agreed and paid them an additional [redacted] When I left the dealership I drove home shut the car off and the car would not start. The parts they had me buy including labor was not needed. I called the dealership to rectify the issues and now they are telling me I need computer for the car which will cost [redacted]Desired Settlement[redacted]Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]The work performed on Ms.[redacted] 2005 [redacted] with XXXXX miles was needed and was performed to her satisfaction. Unfortunately, additional issues did arise after she left the dealership. The additional issues with her mustang in which was purchased at another dealership, were not related to her first concern. We offered to re-diagnose her vehicle at no charge, but were greeted with loud and vulgar language in which could be heard throughout the dealership, in which left it difficult to communicate in a professional manner. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)courtesy ford replaced voltage relay that was not needed and the clutch relay,but they refunded [redacted] for those part they replaced. However I was told they checked my pcm and I was told is was doing it job and was not needed then they recommend for me to have them check the wiring harness for a short so I agreed to have them perform the test but in addition they also told me I needed to replace the battery. Their diagnosis on this visit was that I needed a Pcm and battery. I just put a new battery in the car 3 weeks prior so I took the battery that they replaced to have it tested and it tested at 12.5v that means I didn't need a battery. When I left the dealership I drove home and then tried starting the car and it would not start and that is why they agreed to take another look as to why the car wasn't starting, it was because they didn't seat the starter relay in correctly when they did work on my car. This visit they told me the pcm was bad now and I needed a smart junction box. So after leaving the dealership I went to Sorels gargage in [redacted] and they tested some wiring and found that there was a short in a relay and my pcm just needed to be reflashed because the battery was disconnected during the winter and the custom tune had to be entered into the pcm again. So if they truly check my pcm and wiring harness they would have found the short and found that I didn't need a pcm. They said pcm and junction box was bad when it was actually good to make more money off me. Each time I visited this dealership they came up with a new expensive problem hoping I would just open my wallet and let them take advantage. My car does not need a pcm or smart junction box like they stated on the receipts or did not need further diagnostic testing. So after about 5 visits to this dealership they finally agreed on my last visit to refund the entire amount of [redacted] but instead they just refunded [redacted] I am requesting a full refund of diagnostic testing and battery that was not needed. [redacted] minus the [redacted] that was already refunded. I feel there were no diagnostic test performed on my car at this dealership. I am requesting a refund or my attorney will take further action in court. Final Business Response I understand where the consumer is not understanding the work we performed was at her request. we had our top rated tech perform the repairs which was diagnosed by a ford system. unfortunately vehicles sometime act up when they leave the dealership. I will be willing to reimburse 50% of the consumers money for the hassle she has been through. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I will accept [redacted] for a refund and allow the dealership to keep [redacted] for the battery they put in my car although it was not needed. This could have all been prevented if they had actually tested my fuses and relays instead of just telling me my pcm was bad without actually testing it. Pcm's don't go from bad to good. It cost me an additional [redacted] to have columbia ford retest my car and find that my pcm is good and only a bad relay was found.

Dealership performed work on my car that was not need and charged me over [redacted] and now they are saying I need additional work done to the car to fixOn [redacted] XX XXXX I went to Ford dealer for a check engine light issue. They recommended to test the PCM to see if it was bad so I agree to the test, which cost [redacted] Their diagnosis revealed I had a good PCM. They recommend to test wiring harness for a short because they said my PCM was good and I asked the general manager if I allow you to test the wiring harness and it is not the problem are you going to charge me if it don't fix the problem and he said no he would not. He charged me anyway. I had just installed a brand new battery from another car dealer so they call me and said I needed a battery but I told them that I just put a new battery in a month ago but they said in order for us to test wiring harness I would need to purchase battery so I had them put a battery in. When this work was complete I paid them [redacted] I left the dealership after they told me the charging system is working fine and the car will start fine so I left stopped at the store and when I went to restart my car if failed to start so I call the dealership and told them I am broke down at the store and they offered to come get car but after I hung up with manager of dealership I tried starting the car again and it started so I drove back to the dealer and they told me this time I would have to replace the clutch relay and the voltage relay the next day. I agreed and paid them an additional [redacted] When I left the dealership I drove home shut the car off and the car would not start. The parts they had me buy including labor was not needed. I called the dealership to rectify the issues and now they are telling me I need computer for the car which will cost [redacted]Desired Settlement[redacted]Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]The work performed on Ms.[redacted] 2005 [redacted] with XXXXX miles was needed and was performed to her satisfaction. Unfortunately, additional issues did arise after she left the dealership. The additional issues with her mustang in which was purchased at another dealership, were not related to her first concern. We offered to re-diagnose her vehicle at no charge, but were greeted with loud and vulgar language in which could be heard throughout the dealership, in which left it difficult to communicate in a professional manner. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)courtesy ford replaced voltage relay that was not needed and the clutch relay,but they refunded [redacted] for those part they replaced. However I was told they checked my pcm and I was told is was doing it job and was not needed then they recommend for me to have them check the wiring harness for a short so I agreed to have them perform the test but in addition they also told me I needed to replace the battery. Their diagnosis on this visit was that I needed a Pcm and battery. I just put a new battery in the car 3 weeks prior so I took the battery that they replaced to have it tested and it tested at 12.5v that means I didn't need a battery. When I left the dealership I drove home and then tried starting the car and it would not start and that is why they agreed to take another look as to why the car wasn't starting, it was because they didn't seat the starter relay in correctly when they did work on my car. This visit they told me the pcm was bad now and I needed a smart junction box. So after leaving the dealership I went to Sorels gargage in [redacted] and they tested some wiring and found that there was a short in a relay and my pcm just needed to be reflashed because the battery was disconnected during the winter and the custom tune had to be entered into the pcm again. So if they truly check my pcm and wiring harness they would have found the short and found that I didn't need a pcm. They said pcm and junction box was bad when it was actually good to make more money off me. Each time I visited this dealership they came up with a new expensive problem hoping I would just open my wallet and let them take advantage. My car does not need a pcm or smart junction box like they stated on the receipts or did not need further diagnostic testing. So after about 5 visits to this dealership they finally agreed on my last visit to refund the entire amount of [redacted] but instead they just refunded [redacted] I am requesting a full refund of diagnostic testing and battery that was not needed. [redacted] minus the [redacted] that was already refunded. I feel there were no diagnostic test performed on my car at this dealership. I am requesting a refund or my attorney will take further action in court. Final Business Response I understand where the consumer is not understanding the work we performed was at her request. we had our top rated tech perform the repairs which was diagnosed by a ford system. unfortunately vehicles sometime act up when they leave the dealership. I will be willing to reimburse 50% of the consumers money for the hassle she has been through. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I will accept [redacted] for a refund and allow the dealership to keep [redacted] for the battery they put in my car although it was not needed. This could have all been prevented if they had actually tested my fuses and relays instead of just telling me my pcm was bad without actually testing it. Pcm's don't go from bad to good. It cost me an additional [redacted] to have columbia ford retest my car and find that my pcm is good and only a bad relay was found.

Purchased A New 2013 Ford On June 10,2013. Traded It In On A New 2013 Lincoln On July 3, 2013.I Should Be Refunded For Extended Warranties. Not Done.I Took Delivery Of A New 2013 Ford Fusion On June 10,2013. It Didn't Meet My Needs. Traded It In On A New 2013 Lincoln MKZ On July 3, 2013. Different Dealer. Four Hundred Miles At Trade.I Should Be Refunded The Cost Of Ford Extended Warranty,$1240.00,Allstate Tire And Wheel Warranty,$395.00, Gap Insurance,$725.00, Enviroguard (Not Done),$499.00, Vin Etch (Not Done),$155.00. After Giving Me The Run Around For More Than A Month They Gave Me A Check For $1150.25. This Was For The Ford Extended Warranty.They Are Now Giving Me The Run Around On The Remaining Refunds. Desired SettlementRefund Of Money Paid For Canceled Warranties And Enviroguard And Vin Etch Work Not Done.Business Response CUSTOMER HAS RECIEVED ALL REFUNDS DUE TO HIM. SOME OF HIS PRODUCTS WHICH WERE CANCELLED HAVE A WAITING PERIOD FROM THE ACTUAL PROVDERS OF THE PRODUCTS THEMSELVES.[redacted] - [redacted]- COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The Total Charges That I Paid Was $3014.00.They Have Refunded $2845.25 Without Any Explanation Why They Didn't Refund The Total Amount!Final Business Response [redacted] refund was in fact $2845.25. due to the fact that his esp ford warranty was charged a prorated sum of $14.75 and a cancellation fee of $75.oo. he also was charged a prorated fee from resource co.for his gap insurance of $4.00 and a $75.00 cancellation fee as well. these figures are from the actual companys who provide these products.I also would like to mention that our store chose to not add any additional charges as many stores due at cancellation. I assure you that mr.[redacted] has been made completely whole on this transaction. sincerely, [redacted] courtesy auto group.

I authorized 1 credit pull only clearly understood. ran 7 times and did not disclose that score went from 645 to 606 told them not to run more than1I went to purchase a new truck on 11/23/13 met salesman went to do the paperwork,and explained that I was repairing my credit and only authorize one credit inquery and not to send it to alot of lenders for approval as I am a member of the credit monitoring companies and want to keep my score good. The salesman Jim clearly understood and assured me they would not do that. They came back and told me not alot of banks are open on a saturday, so leave a deposit and the general mgr would call a lender he knows and should be all set monday. Monday evening I called and found I was denied. Tuesday I checked my credit report only to find that my score went from 645 good credit to a 606 bad credit high risk!!! and I had 7 hard inqueries on my credit. The average person is only allowed 3 credit checks per year before it affects the score, they ran it 7 times in one day. I spent tuesday the 26th on the phone with the credit agencies and the lenders they sent my credit to to simply remove their inqueries, they told me if the dealer contacted them, they could. I contacted Mike Docouto finance mgr at courtesy ford on wed 11/27/13 and had a 3 way call with him and the salesman explaining the situation , the salesman assumed full responsibility and thought he made it clear to only run my credit one time. I explained to them if they made the calls, tem minutes of their time, I would not post any bad reviews and would be satisfied. I was told to call back at 1:30 pm after many attemps to reach Mike I finally got ahold of him at 4pm and he refused to make the calls to remove all the inquries from my report. I wrote bad reviews for them and need the public to understand that apparently ALL car dealers will do this to get someone approved, never knowing what all the credit pulls can do them. It should clearly be stated buy all car dealers the practice of farming out someones credit and that if they dont get approved, their credit could be affected severely. These practices are not disclosed to the person trying to buy a vehichle and should be illegal!!!Desired SettlementI am only requesting that they remove all their inqueries they weren t authorized to pull and my cash deposit back. In return I will remove my bad review of their dealership. I really feel that all dealers need to disclose that someones credit could be ruined just by trying to get financed for a vehicle before they pull someones credit report and have up to 20 finantial institutions pull it as well.Business Response AFTER LOOKING INTO THE COMPLAINT I ASSURE YOU THAT MR [redacted] CREDIT WAS PULLED ONLY ONCE FROM COURTESY FORD. PER MR. [redacted] REQUEST WE ATTEMPTED TO OBTAIN FINANCING FOR HIM.DUE TO MANY FACTORS IT WAS A DIFFICULT TASK. THE BANKS WHO REVIEWED MR. [redacted] DEAL ACTUALLY PULLED THIER CREDIT REPORTS THEMSELVES. ANY BANK CONSIDERING OFFERING FINANCING FOR ANY CUSTOMER WILL FOLLOW THIS PROCEDURE. SHOULD YOU HAVE ANY FURTHER QUESTIONS FEEL FREE TO CONTACT ME AT XXX-XXXX-XXXX.SINCERELY,[redacted] - COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response from courtesy ford, as previously stated I told them DO NOT run my credit to alot of different banks, the only way 14 credit companies would pull my credit is if courtesy called them and asked them to do it. I authorized them one credit pull that should have been the end of this situation. I an acceptable response would be for them to remove 13 inqueries from my report as again I went to courtesy with good credit, 640, and left with bad credit, 606 ,these practices are UNACCEPABLE to any consumer purchasing virtually anything. I have contacted Susan Hogan from channel 12 news and have been interviewed and will hopefully become a great consumer story.

Dealership performed work on my car that was not need and charged me over [redacted] and now they are saying I need additional work done to the car to fixOn [redacted] XX XXXX I went to Ford dealer for a check engine light issue. They recommended to test the PCM to see if it was bad so I agree to the test, which cost [redacted] Their diagnosis revealed I had a good PCM. They recommend to test wiring harness for a short because they said my PCM was good and I asked the general manager if I allow you to test the wiring harness and it is not the problem are you going to charge me if it don't fix the problem and he said no he would not. He charged me anyway. I had just installed a brand new battery from another car dealer so they call me and said I needed a battery but I told them that I just put a new battery in a month ago but they said in order for us to test wiring harness I would need to purchase battery so I had them put a battery in. When this work was complete I paid them [redacted] I left the dealership after they told me the charging system is working fine and the car will start fine so I left stopped at the store and when I went to restart my car if failed to start so I call the dealership and told them I am broke down at the store and they offered to come get car but after I hung up with manager of dealership I tried starting the car again and it started so I drove back to the dealer and they told me this time I would have to replace the clutch relay and the voltage relay the next day. I agreed and paid them an additional [redacted] When I left the dealership I drove home shut the car off and the car would not start. The parts they had me buy including labor was not needed. I called the dealership to rectify the issues and now they are telling me I need computer for the car which will cost [redacted]Desired Settlement[redacted]Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]The work performed on Ms.[redacted] 2005 [redacted] with XXXXX miles was needed and was performed to her satisfaction. Unfortunately, additional issues did arise after she left the dealership. The additional issues with her mustang in which was purchased at another dealership, were not related to her first concern. We offered to re-diagnose her vehicle at no charge, but were greeted with loud and vulgar language in which could be heard throughout the dealership, in which left it difficult to communicate in a professional manner. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)courtesy ford replaced voltage relay that was not needed and the clutch relay,but they refunded [redacted] for those part they replaced. However I was told they checked my pcm and I was told is was doing it job and was not needed then they recommend for me to have them check the wiring harness for a short so I agreed to have them perform the test but in addition they also told me I needed to replace the battery. Their diagnosis on this visit was that I needed a Pcm and battery. I just put a new battery in the car 3 weeks prior so I took the battery that they replaced to have it tested and it tested at 12.5v that means I didn't need a battery. When I left the dealership I drove home and then tried starting the car and it would not start and that is why they agreed to take another look as to why the car wasn't starting, it was because they didn't seat the starter relay in correctly when they did work on my car. This visit they told me the pcm was bad now and I needed a smart junction box. So after leaving the dealership I went to Sorels gargage in [redacted] and they tested some wiring and found that there was a short in a relay and my pcm just needed to be reflashed because the battery was disconnected during the winter and the custom tune had to be entered into the pcm again. So if they truly check my pcm and wiring harness they would have found the short and found that I didn't need a pcm. They said pcm and junction box was bad when it was actually good to make more money off me. Each time I visited this dealership they came up with a new expensive problem hoping I would just open my wallet and let them take advantage. My car does not need a pcm or smart junction box like they stated on the receipts or did not need further diagnostic testing. So after about 5 visits to this dealership they finally agreed on my last visit to refund the entire amount of [redacted] but instead they just refunded [redacted] I am requesting a full refund of diagnostic testing and battery that was not needed. [redacted] minus the [redacted] that was already refunded. I feel there were no diagnostic test performed on my car at this dealership. I am requesting a refund or my attorney will take further action in court. Final Business Response I understand where the consumer is not understanding the work we performed was at her request. we had our top rated tech perform the repairs which was diagnosed by a ford system. unfortunately vehicles sometime act up when they leave the dealership. I will be willing to reimburse 50% of the consumers money for the hassle she has been through. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I will accept [redacted] for a refund and allow the dealership to keep [redacted] for the battery they put in my car although it was not needed. This could have all been prevented if they had actually tested my fuses and relays instead of just telling me my pcm was bad without actually testing it. Pcm's don't go from bad to good. It cost me an additional [redacted] to have columbia ford retest my car and find that my pcm is good and only a bad relay was found.

I authorized 1 credit pull only clearly understood. ran 7 times and did not disclose that score went from 645 to 606 told them not to run more than1I went to purchase a new truck on 11/23/13 met salesman went to do the paperwork,and explained that I was repairing my credit and only authorize one credit inquery and not to send it to alot of lenders for approval as I am a member of the credit monitoring companies and want to keep my score good. The salesman Jim clearly understood and assured me they would not do that. They came back and told me not alot of banks are open on a saturday, so leave a deposit and the general mgr would call a lender he knows and should be all set monday. Monday evening I called and found I was denied. Tuesday I checked my credit report only to find that my score went from 645 good credit to a 606 bad credit high risk!!! and I had 7 hard inqueries on my credit. The average person is only allowed 3 credit checks per year before it affects the score, they ran it 7 times in one day. I spent tuesday the 26th on the phone with the credit agencies and the lenders they sent my credit to to simply remove their inqueries, they told me if the dealer contacted them, they could. I contacted Mike Docouto finance mgr at courtesy ford on wed 11/27/13 and had a 3 way call with him and the salesman explaining the situation , the salesman assumed full responsibility and thought he made it clear to only run my credit one time. I explained to them if they made the calls, tem minutes of their time, I would not post any bad reviews and would be satisfied. I was told to call back at 1:30 pm after many attemps to reach Mike I finally got ahold of him at 4pm and he refused to make the calls to remove all the inquries from my report. I wrote bad reviews for them and need the public to understand that apparently ALL car dealers will do this to get someone approved, never knowing what all the credit pulls can do them. It should clearly be stated buy all car dealers the practice of farming out someones credit and that if they dont get approved, their credit could be affected severely. These practices are not disclosed to the person trying to buy a vehichle and should be illegal!!!Desired SettlementI am only requesting that they remove all their inqueries they weren t authorized to pull and my cash deposit back. In return I will remove my bad review of their dealership. I really feel that all dealers need to disclose that someones credit could be ruined just by trying to get financed for a vehicle before they pull someones credit report and have up to 20 finantial institutions pull it as well.Business Response AFTER LOOKING INTO THE COMPLAINT I ASSURE YOU THAT MR [redacted] CREDIT WAS PULLED ONLY ONCE FROM COURTESY FORD. PER MR. [redacted] REQUEST WE ATTEMPTED TO OBTAIN FINANCING FOR HIM.DUE TO MANY FACTORS IT WAS A DIFFICULT TASK. THE BANKS WHO REVIEWED MR. [redacted] DEAL ACTUALLY PULLED THIER CREDIT REPORTS THEMSELVES. ANY BANK CONSIDERING OFFERING FINANCING FOR ANY CUSTOMER WILL FOLLOW THIS PROCEDURE. SHOULD YOU HAVE ANY FURTHER QUESTIONS FEEL FREE TO CONTACT ME AT XXX-XXXX-XXXX.SINCERELY,[redacted] - COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response from courtesy ford, as previously stated I told them DO NOT run my credit to alot of different banks, the only way 14 credit companies would pull my credit is if courtesy called them and asked them to do it. I authorized them one credit pull that should have been the end of this situation. I an acceptable response would be for them to remove 13 inqueries from my report as again I went to courtesy with good credit, 640, and left with bad credit, 606 ,these practices are UNACCEPABLE to any consumer purchasing virtually anything. I have contacted Susan Hogan from channel 12 news and have been interviewed and will hopefully become a great consumer story.

I authorized 1 credit pull only clearly understood. ran 7 times and did not disclose that score went from 645 to 606 told them not to run more than1I went to purchase a new truck on 11/23/13 met salesman went to do the paperwork,and explained that I was repairing my credit and only authorize one credit inquery and not to send it to alot of lenders for approval as I am a member of the credit monitoring companies and want to keep my score good. The salesman Jim clearly understood and assured me they would not do that. They came back and told me not alot of banks are open on a saturday, so leave a deposit and the general mgr would call a lender he knows and should be all set monday. Monday evening I called and found I was denied. Tuesday I checked my credit report only to find that my score went from 645 good credit to a 606 bad credit high risk!!! and I had 7 hard inqueries on my credit. The average person is only allowed 3 credit checks per year before it affects the score, they ran it 7 times in one day. I spent tuesday the 26th on the phone with the credit agencies and the lenders they sent my credit to to simply remove their inqueries, they told me if the dealer contacted them, they could. I contacted Mike Docouto finance mgr at courtesy ford on wed 11/27/13 and had a 3 way call with him and the salesman explaining the situation , the salesman assumed full responsibility and thought he made it clear to only run my credit one time. I explained to them if they made the calls, tem minutes of their time, I would not post any bad reviews and would be satisfied. I was told to call back at 1:30 pm after many attemps to reach Mike I finally got ahold of him at 4pm and he refused to make the calls to remove all the inquries from my report. I wrote bad reviews for them and need the public to understand that apparently ALL car dealers will do this to get someone approved, never knowing what all the credit pulls can do them. It should clearly be stated buy all car dealers the practice of farming out someones credit and that if they dont get approved, their credit could be affected severely. These practices are not disclosed to the person trying to buy a vehichle and should be illegal!!!Desired SettlementI am only requesting that they remove all their inqueries they weren t authorized to pull and my cash deposit back. In return I will remove my bad review of their dealership. I really feel that all dealers need to disclose that someones credit could be ruined just by trying to get financed for a vehicle before they pull someones credit report and have up to 20 finantial institutions pull it as well.Business Response AFTER LOOKING INTO THE COMPLAINT I ASSURE YOU THAT MR [redacted] CREDIT WAS PULLED ONLY ONCE FROM COURTESY FORD. PER MR. [redacted] REQUEST WE ATTEMPTED TO OBTAIN FINANCING FOR HIM.DUE TO MANY FACTORS IT WAS A DIFFICULT TASK. THE BANKS WHO REVIEWED MR. [redacted] DEAL ACTUALLY PULLED THIER CREDIT REPORTS THEMSELVES. ANY BANK CONSIDERING OFFERING FINANCING FOR ANY CUSTOMER WILL FOLLOW THIS PROCEDURE. SHOULD YOU HAVE ANY FURTHER QUESTIONS FEEL FREE TO CONTACT ME AT XXX-XXXX-XXXX.SINCERELY,[redacted] - COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response from courtesy ford, as previously stated I told them DO NOT run my credit to alot of different banks, the only way 14 credit companies would pull my credit is if courtesy called them and asked them to do it. I authorized them one credit pull that should have been the end of this situation. I an acceptable response would be for them to remove 13 inqueries from my report as again I went to courtesy with good credit, 640, and left with bad credit, 606 ,these practices are UNACCEPABLE to any consumer purchasing virtually anything. I have contacted Susan Hogan from channel 12 news and have been interviewed and will hopefully become a great consumer story.

I authorized 1 credit pull only clearly understood. ran 7 times and did not disclose that score went from 645 to 606 told them not to run more than1I went to purchase a new truck on 11/23/13 met salesman went to do the paperwork,and explained that I was repairing my credit and only authorize one credit inquery and not to send it to alot of lenders for approval as I am a member of the credit monitoring companies and want to keep my score good. The salesman Jim clearly understood and assured me they would not do that. They came back and told me not alot of banks are open on a saturday, so leave a deposit and the general mgr would call a lender he knows and should be all set monday. Monday evening I called and found I was denied. Tuesday I checked my credit report only to find that my score went from 645 good credit to a 606 bad credit high risk!!! and I had 7 hard inqueries on my credit. The average person is only allowed 3 credit checks per year before it affects the score, they ran it 7 times in one day. I spent tuesday the 26th on the phone with the credit agencies and the lenders they sent my credit to to simply remove their inqueries, they told me if the dealer contacted them, they could. I contacted Mike Docouto finance mgr at courtesy ford on wed 11/27/13 and had a 3 way call with him and the salesman explaining the situation , the salesman assumed full responsibility and thought he made it clear to only run my credit one time. I explained to them if they made the calls, tem minutes of their time, I would not post any bad reviews and would be satisfied. I was told to call back at 1:30 pm after many attemps to reach Mike I finally got ahold of him at 4pm and he refused to make the calls to remove all the inquries from my report. I wrote bad reviews for them and need the public to understand that apparently ALL car dealers will do this to get someone approved, never knowing what all the credit pulls can do them. It should clearly be stated buy all car dealers the practice of farming out someones credit and that if they dont get approved, their credit could be affected severely. These practices are not disclosed to the person trying to buy a vehichle and should be illegal!!!Desired SettlementI am only requesting that they remove all their inqueries they weren t authorized to pull and my cash deposit back. In return I will remove my bad review of their dealership. I really feel that all dealers need to disclose that someones credit could be ruined just by trying to get financed for a vehicle before they pull someones credit report and have up to 20 finantial institutions pull it as well.Business Response AFTER LOOKING INTO THE COMPLAINT I ASSURE YOU THAT MR [redacted] CREDIT WAS PULLED ONLY ONCE FROM COURTESY FORD. PER MR. [redacted] REQUEST WE ATTEMPTED TO OBTAIN FINANCING FOR HIM.DUE TO MANY FACTORS IT WAS A DIFFICULT TASK. THE BANKS WHO REVIEWED MR. [redacted] DEAL ACTUALLY PULLED THIER CREDIT REPORTS THEMSELVES. ANY BANK CONSIDERING OFFERING FINANCING FOR ANY CUSTOMER WILL FOLLOW THIS PROCEDURE. SHOULD YOU HAVE ANY FURTHER QUESTIONS FEEL FREE TO CONTACT ME AT XXX-XXXX-XXXX.SINCERELY,[redacted] - COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response from courtesy ford, as previously stated I told them DO NOT run my credit to alot of different banks, the only way 14 credit companies would pull my credit is if courtesy called them and asked them to do it. I authorized them one credit pull that should have been the end of this situation. I an acceptable response would be for them to remove 13 inqueries from my report as again I went to courtesy with good credit, 640, and left with bad credit, 606 ,these practices are UNACCEPABLE to any consumer purchasing virtually anything. I have contacted Susan Hogan from channel 12 news and have been interviewed and will hopefully become a great consumer story.

Purchased A New 2013 Ford On June 10,2013. Traded It In On A New 2013 Lincoln On July 3, 2013.I Should Be Refunded For Extended Warranties. Not Done.I Took Delivery Of A New 2013 Ford Fusion On June 10,2013. It Didn't Meet My Needs. Traded It In On A New 2013 Lincoln MKZ On July 3, 2013. Different Dealer. Four Hundred Miles At Trade.I Should Be Refunded The Cost Of Ford Extended Warranty,$1240.00,Allstate Tire And Wheel Warranty,$395.00, Gap Insurance,$725.00, Enviroguard (Not Done),$499.00, Vin Etch (Not Done),$155.00. After Giving Me The Run Around For More Than A Month They Gave Me A Check For $1150.25. This Was For The Ford Extended Warranty.They Are Now Giving Me The Run Around On The Remaining Refunds. Desired SettlementRefund Of Money Paid For Canceled Warranties And Enviroguard And Vin Etch Work Not Done.Business Response CUSTOMER HAS RECIEVED ALL REFUNDS DUE TO HIM. SOME OF HIS PRODUCTS WHICH WERE CANCELLED HAVE A WAITING PERIOD FROM THE ACTUAL PROVDERS OF THE PRODUCTS THEMSELVES.[redacted] - [redacted]- COURTESY AUTO GROUPFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The Total Charges That I Paid Was $3014.00.They Have Refunded $2845.25 Without Any Explanation Why They Didn't Refund The Total Amount!Final Business Response [redacted] refund was in fact $2845.25. due to the fact that his esp ford warranty was charged a prorated sum of $14.75 and a cancellation fee of $75.oo. he also was charged a prorated fee from resource co.for his gap insurance of $4.00 and a $75.00 cancellation fee as well. these figures are from the actual companys who provide these products.I also would like to mention that our store chose to not add any additional charges as many stores due at cancellation. I assure you that mr.[redacted] has been made completely whole on this transaction. sincerely, [redacted] courtesy auto group.