I have time and time again been very disappointed with this businessThey never fail to do thatMy first unfortunate encounter with them was during our permit applicationI live in a bedroom apartment and we are required to submit an application with all our informationDate of that application was middle of JanuaryWe never got a response back until I personally stopped by their office a month later! Only then they reviewed it and denied it because of missing informationI have e-mailed them TWICE before that to look over our application but no responseWe could not get our parking permit because one of roommates is leaving and their unreasonable policy requires her to change drivers license address to reflect the property address even though she is leaving! So that took a whole two months of fiascoIn the mean time, I always park in fear that my car would get towed because we used up our safelist days because of this long overdue process! We finally got the permit three months after only because they cannot do anything about the conflict in the address :/ My second not so lovely encounter is just recentlyTheir website to safelist vehicles are now all of a sudden requiring a passcode to activate your accountLo and behold, when I call them they cannot help meThey told me to call the Property Manager who everytime I talk to seems like he is just absolutely useless and told me to call Courtesy PatrolThis place is saying that the website is in transition and they are not able to fix my safelist days that is showing negativeThey also cannot provide me the passcode activation code at this time because they are still not done with their websiteHow lame is this place to not be able to fix your safelist days and "fix" the website without providing some kind of temporary passcode to safelist vehicles? I wish they would get fired being our security as they seem to be doing NOTHING!
The license information is [redacted] for one car and [redacted] for the other car[redacted] ***
I have time and time again been very disappointed with this businessThey never fail to do thatMy first unfortunate encounter with them was during our permit applicationI live in a bedroom apartment and we are required to submit an application with all our informationDate of that application was middle of JanuaryWe never got a response back until I personally stopped by their office a month later! Only then they reviewed it and denied it because of missing informationI have e-mailed them TWICE before that to look over our application but no responseWe could not get our parking permit because one of roommates is leaving and their unreasonable policy requires her to change drivers license address to reflect the property address even though she is leaving! So that took a whole two months of fiascoIn the mean time, I always park in fear that my car would get towed because we used up our safelist days because of this long overdue process! We finally got the permit three months after only because they cannot do anything about the conflict in the address :/ My second not so lovely encounter is just recentlyTheir website to safelist vehicles are now all of a sudden requiring a passcode to activate your accountLo and behold, when I call them they cannot help meThey told me to call the Property Manager who everytime I talk to seems like he is just absolutely useless and told me to call Courtesy PatrolThis place is saying that the website is in transition and they are not able to fix my safelist days that is showing negativeThey also cannot provide me the passcode activation code at this time because they are still not done with their websiteHow lame is this place to not be able to fix your safelist days and "fix" the website without providing some kind of temporary passcode to safelist vehicles? I wish they would get fired being our security as they seem to be doing NOTHING!