Courts Caribbean

To whom it may concern, This is in response to complaint ID number [redacted] regarding the bed bug issue with [redacted] We here at Courts Caribbean strive to please our customers the best way possible by providing good customer service which comes with year manufacturer’s warranty However, we do have policies and regulation that we must acknowledge while handling any unfortunate situation that arisesIn [redacted] case, our policy is we do not except any returns for any circumstances on mattress with an infestation which is not covered under the warranty[redacted] made her first purchase in July which she never made any complaints about her having infestation on her furnitureShe then moved to a different location which she made her second purchase with us in July It was not until seven months later; February that [redacted] made her first and only complaint with us about her having bed bugs.Due to our policy we cannot exchange mattress for this customerOur warehouse is inspected quarterly for infestation such as rats, roaches, termite and including bed bugsCOURTS take this situation seriously and we can ensure that our entire inventory goes through clearance before we sell products to our customers.Since receiving this letter we were scheduled for our quarterly inspection in April, however for reassurance purposes we requested an earlier date for an inspection which was completed and passed for any kind infestation on March *, 2016.Unfortunately, as communicated to [redacted] we are unable to accept/exchange the mattress due to policy and the protection of other customers.If you seek any further documentation regarding our quarterly inspections, that can be requestedIf you have any further questions or comments please feel free to contact us at ###-###-####Thank You

To whom it may concern, This is in response to complaint ID number [redacted] regarding the bed bug issue with [redacted] We here at Courts Caribbean strive to please our customers the best way possible by providing good customer service which comes with year manufacturer’s warrantyHowever, we do have policies and regulation that we must acknowledge while handling any unfortunate situation that arisesIn [redacted] case, our policy is we do not except any returns for any circumstances on mattress with an infestation which is not covered under the warranty[redacted] made her first purchase in July which she never made any complaints about her having infestation on her furnitureShe then moved to a different location which she made her second purchase with us in July It was not until seven months later; February that [redacted] made her first and only complaint with us about her having bed bugs.Due to our policy we cannot exchange mattress for this customerOur warehouse is inspected quarterly for infestation such as rats, roaches, termite and including bed bugsCOURTS take this situation seriously and we can ensure that our entire inventory goes through clearance before we sell products to our customers.Since receiving this letter we were scheduled for our quarterly inspection in April, however for reassurance purposes we requested an earlier date for an inspection which was completed and passed for any kind infestation on March *, 2016.Unfortunately, as communicated to [redacted] we are unable to accept/exchange the mattress due to policy and the protection of other customers.If you seek any further documentation regarding our quarterly inspections, that can be requestedIf you have any further questions or comments please feel free to contact us at ###-###-####Thank You

In response to the complaint that was made to Courts Caribbean on the behalf of our customer [redacted] ***, we are releasing this statement to address the issue of his complaint Initially, *** [redacted] called in his complaint about his TV not functioning properly in August I sent an e-mail with the warranty company, New Leaf requesting further information about [redacted] warranty on so I can register his information on his behalfOn the same day his warranty was registered under New Leaf's internal warranty systemI advised [redacted] the proper instructions on how to receive servicing on his TVBased on the nature of the complaint, New Leaf was instructing [redacted] in order for him to be granted any repairs or replacements on the item; he has to provide proof of purchase [redacted] has stated to me that he cannot locate his original receiptWith no issue, I stated to [redacted] we will be more than happy to provide a copy of the receipt, just wathe store with photo ID when you are ready to pick up the receipt to ensure his identityHe understood that he would have to come inside the store to pick up his receiptOn sever al occasions, [redacted] had contacted us about the situation with his TV not workingI have stressed to him several times that we will provide all the help he needs, he just has to come inside the store to pick up his receipt in order to receive servicing [redacted] has stated he would have to take off work to pick up his receipt as well for when he will receive servicing for his TV and he is not willing to do either [redacted] has spoken to the manager of the store, [redacted] about the continuing complaint regarding his TVManagement stressed to him as well that we have no issue providing any necessary information but to ensure his identity, he would have to come into the store and pick up his copy of the receipt with photo ID [redacted] never visited our store to pick up the receipt or has made arrangements for someone to pick up his receipt on his behalf

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have read the response from Courts and obviously they have missed where I mentioned that the FIRST MATTRESS I threw out upon leaving the first Apartment was infested, I thought it came in the house by other means which I mentioned public transportationIF I had blamed Courts then I would not be stupid to go back for a second orderIt is when we came to this new address I realized it must be from there as we started putting two and two together of the ongoing bites on family member whom visited and slept in the FUTONNEW BED SET is fully infested....I tried endlessly with several products to get rid of themWhen I came to the realization it must be from courts, MONTHS HAD ALREADY PASSEDIt was after throwing out ALL my linens saying they must have been transferred on the linens from the old apartmentThe way the people I spoke with dealt the matter was very poorBusinesses need recommendations to surviveI know that my purchases are a drop in the bucket for such an International Company, but, they are still purchasesI am already loosing by paying exterminators in trying to defeat the problem, and i'm still paying their billsneverthelessTHIS TOO SHALL PASSONLY GOOD SALVATION LAST FOREVER In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern, This is in response to complaint ID number *** regarding the bed bug issue with *** ** ***We here at Courts Caribbean strive to please our customers the best way possible by providing good customer service which comes with year manufacturer’s warranty
However, we do have policies and regulation that we must acknowledge while handling any unfortunate situation that arisesIn *** *** case, our policy is we do not except any returns for any circumstances on mattress with an infestation which is not covered under the warranty.*** *** made her first purchase in July which she never made any complaints about her having infestation on her furnitureShe then moved to a different location which she made her second purchase with us in July It was not until seven months later; February that *** *** made her first and only complaint with us about her having bed bugs.Due to our policy we cannot exchange mattress for this customerOur warehouse is inspected quarterly for infestation such as rats, roaches, termite and including bed bugsCOURTS take this situation seriously and we can ensure that our entire inventory goes through clearance before we sell products to our customers.Since receiving this letter we were scheduled for our quarterly inspection in April, however for reassurance purposes we requested an earlier date for an inspection which was completed and passed for any kind infestation on March *, 2016.Unfortunately, as communicated to *** *** we are unable to accept/exchange the mattress due to policy and the protection of other customers.If you seek any further documentation regarding our quarterly inspections, that can be requestedIf you have any further questions or comments please feel free to contact us at ###-###-####. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read the response from Courts and obviously they have missed where I mentioned that the FIRST MATTRESS I threw out upon leaving the first Apartment was infested, I thought it came in the house by other means which I mentioned public transportationIF I had blamed Courts then I would not be stupid to go back for a second orderIt is when we came to this new address I realized it must be from there as we started putting two and two together of the ongoing bites on family member whom visited and slept in the FUTONNEW BED SET is fully infested....I tried endlessly with several products to get rid of themWhen I came to the realization it must be from courts, MONTHS HAD ALREADY PASSED. It was after throwing out ALL my linens saying they must have been transferred on the linens from the old apartment The way the people I spoke with dealt the matter was very poorBusinesses need recommendations to surviveI know that my purchases are a drop in the bucket for such an International Company, but, they are still purchasesI am already loosing by paying exterminators in trying to defeat the problem, and i'm still paying their billsneverthelessTHIS TOO SHALL PASSONLY GOOD SALVATION LAST FOREVER.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have read the response from Courts and obviously they have missed where I mentioned that the FIRST MATTRESS I threw out upon leaving the first Apartment was infested, I thought it came in the house by other means which I mentioned public transportation. IF I had blamed Courts then I would not be stupid to go back for a second order. It is when we came to this new address I realized it must be from there as we started putting two and two together of the ongoing bites on family member whom visited and slept in the FUTON. NEW BED SET is fully infested....I tried endlessly with several products to get rid of them. When I came to the realization it must be from courts, MONTHS HAD ALREADY PASSED. It was after throwing out ALL my linens saying they must have been transferred on the linens from the old apartment. The way the people I spoke with dealt the matter was very poor. Businesses need recommendations to survive. I know  that my purchases are a drop in the bucket for such an International Company, but, they are still purchases. I am already loosing by paying exterminators in trying to defeat the problem, and i'm  still paying their bills.... nevertheless. THIS TOO SHALL PASS... ONLY GOOD SALVATION LAST FOREVER. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, This is in response to complaint ID number [redacted] regarding the bed bug issue with [redacted]. We here at Courts Caribbean strive to please our customers the best way possible by providing good customer service which comes with 1 year manufacturer’s...

warranty. However, we do have policies and regulation that we must acknowledge while handling any unfortunate situation that arises. In [redacted] case, our policy is we do not except any returns for any circumstances on mattress with an infestation which is not covered under the warranty.[redacted] made her first purchase in July 2013 which she never made any complaints about her having infestation on her furniture. She then moved to a different location which she made her second purchase with us in July 2015. It was not until seven months later; February 2016 that [redacted] made her first and only complaint with us about her having bed bugs.Due to our policy we cannot exchange mattress for this customer. Our warehouse is inspected quarterly for infestation such as rats, roaches, termite and including bed bugs. COURTS take this situation seriously and we can ensure that our entire inventory goes through clearance before we sell products to our customers.Since receiving this letter we were scheduled for our quarterly inspection in April, however for reassurance purposes we requested an earlier date for an inspection which was completed and passed for any kind infestation on March *, 2016.Unfortunately, as communicated to [redacted] we are unable to accept/exchange the mattress due to policy and the protection of other customers.If you seek any further documentation regarding our quarterly inspections, that can be requested. If you have any further questions or comments please feel free to contact us at ###-###-####. Thank You

Here at Courts we do apologize for the inconvenience that [redacted] has to endure with her products. However, our policy is clear and was communicated to [redacted]. As stated we cannot do any returns or exchanges for products with any form of infestation. Due to the time frame of when she made her second purchase and the first compliant which was 7 months after is too long of a gap for us to provide any form of goodwill service. Our company makes the time and effort to ensure our products are cleared with quarterly inspections which can again be provided upon request. We cannot sell products or provide services without these credentials attached to our name. This is a rare occurrence and we have guidelines we need to follow to ensure the quality we provide to our customers. Once again, unfortunately we cannot be held responsible for products with an infestation from 3 years or 7 months ago. If there are any further requests or comments please feel free to call at ###-###-####

In response to the complaint that was made to Courts Caribbean on the behalf of our customer [redacted], we are releasing this statement to address the issue of his complaint.
Initially, [redacted]...

[redacted] called in his complaint about his TV not functioning properly in August 2013. I sent an e-mail with the warranty company, New Leaf requesting further information about [redacted] warranty on 08/**/2013 so I can register his information on his behalf. On the same day his warranty was registered under New Leaf's internal warranty system. I advised [redacted] the proper instructions on how to receive servicing on his TV. Based on the nature of the complaint, New Leaf was instructing [redacted] in order for him to be granted any repairs or replacements on the item; he has to provide proof of purchase. [redacted] has stated to me that he cannot locate his original receipt. With no issue, I stated to [redacted] we will be more than happy to provide a copy of the receipt, just walk-in the store with photo ID when you are ready to pick up the receipt to ensure his identity. He understood that he would have to come inside the store to pick up his receipt. On sever al occasions, [redacted] had contacted us about the situation with his TV not working. I have stressed to him several times that we will provide all the help he needs, he just has to come inside the store to pick up his receipt in order to receive servicing. [redacted] has stated he would have to take off work to pick up his receipt as well for when he will receive servicing for his TV and he is not willing to do either. [redacted] has spoken to the manager of the store, [redacted] about the continuing complaint regarding his TV. Management stressed to him as well that we have no issue providing any necessary information but to ensure his identity, he would have to come into the store and pick up his copy of the receipt with photo ID. [redacted] never visited our store to pick up the receipt or has made arrangements for someone to pick up his receipt on his behalf.

Revdex.com:
At this time, I have not been contacted by Courts Caribbean regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: Made a purchase in March 2014 for a living room set advertised on line for a price different from store price for a period of twelve mths. with a finance charge for the year. Indebtedness was defrayed in three mths. Several calls made to several locations yielded little solace. Contract states that if debt is satisfied before allotted time finance charge will be refunded accordingly. Still unable to secure any real satisfaction since I keep getting transferred from one office to another. cvs

Consumer

Response:

At this time, I have not been contacted by Courts Caribbean regarding complaint ID [redacted].

Sincerely,

Review: I purcahsed a tv from Courts in may 2013 and in august 2013 it stopped working and they are giving me a hard time for repair service. Im not trying to cause any problems I just wanted my tv fixed. I went to costco by my job and had to buy another tv because they will not fix this one. By now I feel that they should replace my tv with a new one. This is the complaint that I sent to them the other day... I dont know what else to do.. cant afford to take any time off to go back and forth with them......I purchased a 60 inch SamsungLed tv from your location in brooklyn in may of 2012, in august of 2013 the tv stopped working. I called the store for repairs because I purchased the extended warranty and till this day they still never fixed my tv. I have been making my payments every month and I dont think its right for them to treat me this way. I am pying almost 4000.00 dollars for the tv, and just because I cannot find the receipt they wont help me but they can take the money out of my account every month. When I spoke to [redacted] I explained to him that when I go to work the store is closed and when I come from work in NJ the store is closed. I told him that im trying to get all the overtime that I can because I have 2 kids in college, he replied, "so What, I have 6 Kids.. I think it was 6 or 8 he said. I would have to take a day off to come to the store to get the receipt and email it to the repair store that already has my information ( because they read it back to me over the phone ) when they can just email it from there, I thought that was what the extended warranty was for. Then I would have to take another day off if they come to repair it. Courts was recommended to me by a friend of mine but I doubt if I would recommend court to anyone after going through this. I've been hearing that they are going to follow up everytime I call and nothing happens. I had to purchase Another tv from costco in nj but I would appreciate if Courts would please repair the one that im still paying almost $4000.00 dollars for. Thank you.Desired Settlement: New tv

Business

Response:

In response to the complaint that was made to Courts Caribbean on the behalf of our customer [redacted], we are releasing this statement to address the issue of his complaint.

Initially, [redacted] called in his complaint about his TV not functioning properly in August 2013. I sent an e-mail with the warranty company, New Leaf requesting further information about [redacted] warranty on 08/**/2013 so I can register his information on his behalf. On the same day his warranty was registered under New Leaf's internal warranty system. I advised [redacted] the proper instructions on how to receive servicing on his TV. Based on the nature of the complaint, New Leaf was instructing [redacted] in order for him to be granted any repairs or replacements on the item; he has to provide proof of purchase. [redacted] has stated to me that he cannot locate his original receipt. With no issue, I stated to [redacted] we will be more than happy to provide a copy of the receipt, just walk-in the store with photo ID when you are ready to pick up the receipt to ensure his identity. He understood that he would have to come inside the store to pick up his receipt. On sever al occasions, [redacted] had contacted us about the situation with his TV not working. I have stressed to him several times that we will provide all the help he needs, he just has to come inside the store to pick up his receipt in order to receive servicing. [redacted] has stated he would have to take off work to pick up his receipt as well for when he will receive servicing for his TV and he is not willing to do either. [redacted] has spoken to the manager of the store, [redacted] about the continuing complaint regarding his TV. Management stressed to him as well that we have no issue providing any necessary information but to ensure his identity, he would have to come into the store and pick up his copy of the receipt with photo ID. [redacted] never visited our store to pick up the receipt or has made arrangements for someone to pick up his receipt on his behalf.