Courtyard Apartments

Initial Business Response /* (1000, 7, 2015/10/14) */
It is Courtyard Apartment's policy not to lease to applicants who have been arrested or convicted of certain felonies or misdemeanors per our established screening criteriaWe have pre-defined selection criteria which have been provided to our
Criminal Search vendorPrior to final acceptance of any applicant, our Criminal Search vendor will search for criminal background information on each applicantIf a report is found, it will be compared to our pre-defined selection criteria and a determination regarding whether an applicant meets our criteria will be madeUpon application, the applicants signed and consented to allowing Courtyard Apartments to verify their credit and criminal backgroundsOn the criminal history portion of the application, the applicant did not list previous criminal offense(s)
A fraudulent transaction is a transaction that has been unauthorized by the account holder, and where the account holder does not know how a company obtained the moniesThe consumer willing and knowingly wrote a check to Courtyard Apartments for move in amountsOnce the application was denied as a result of criminal charges, the consumer was told he would be refunded the check amount less the application feesWe informed the consumer this may take a week or two, although the company has up to days to refund a checkWe informed the consumer he may be able to get his money back faster, by placing a stop check with his bankThe consumer refused to do soWe told the consumer we legally have to write the check to the applicantsWe offered to either mail the check, or have it picked up in personThe consumer wanted to pick it up in personThe consumer then said the applicants lived in a different city, and wouldn't be able to pick it up in personWe offered to overnight it to the applicantsThe consumer refused to give us the applicant's addressThe consumer then came and picked up the check, and signed that he picked up the checkThe check has cleared the bank
Initial Consumer Rebuttal /* (3000, 9, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they refused the kid's application for a misdemeanor that another apartment complex ignored and leased them an apartmentcharging kids application fees just to get a place to live and then keeping that money after refusing them an apartment is unconscienable to me and I want the practice stopped, a written apology, and the application fee back