Courtyard by Marriott Beckley

We stand by our decision, the guest utilized the room, there were not complaints made during their stay nor when they spoke with the Assistant General Manager at check out We are unable to substantiate their claim of noise or of toilet problems Had an issue been reported we would have addressed it at that time

We stand by our decision, the guest utilized the room, there were not complaints made during their stay nor when they spoke with the Assistant General Manager at check out.  We are unable to substantiate their claim of noise or of toilet problems.  Had an issue been reported we would have addressed it at that time.

Mr. [redacted]:As we have addressed this issue numerous times I am writing in hopes this additional response bring closure to your concerns.We were very sorry to learn after your departure about the issues you mentioned during your stay . We however continue to stand by our original decision of not...

providing compensation per your request. Again, the air return you have made mention of does not have a fan located in the hallway and cannot produce noise nor is it strong enough to move the door and the commode was checked in my presence by maintenance and the toilet still is not leaking. Although we regret your continuing frustration in this matter, we remain unable to provide the refund you have requested as your fully utilized the facilities of our hotel.Sincerely,Naoma D[redacted]General ManagerBeckley Courtyard By Marriott

I rejected the marriotts response to my complaint last week and had no way to write why.This is the 2 nd time they are questioning my integrity on this matter. My wife and I are upset over this. The toilet ran all night like I have said and the most annoying of all is the denial of the air blowing against our door all night, we didnt just make this stuff up. There was some type of construction going on down the hallway, so I dont know if they left some type of airflow going through the halls or not, but we both know for 100%  that the air was hitting our door all night and I am appalled at their denial and lack of responsibility in this.Thank you, [redacted]