Courtyard by Marriott

Dear Revdex.com, size="3"> The CY Columbia Downtown at USC turned in the mouthpiece into their insurance company and the claim was denied, due to no proof the mouthpiece was lost At the request of the guest with paper work from the dentist the claim has been submitted a 2nd timeIt will be approximately weeks before the hotel hears anything This all happened when a transformer blew and the hotel was without power Guest has been compensated for two nights $and had received Marriott Rewards Points for the service issues Kind Regards, Diane K [redacted] Corporate Liaison MrMarriott’s Office

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint:
I am rejecting this response because:
Regards,
C*** ***

The guest checked out just before midnight and did not realize she would be charged for that night because she had not checked out at noon; however, the night
auditor did not advise her of this and provided her with a receipt which did not show the extra night charge. We have reached out to the guest via telephone to explain why she was charged and apologize she was not informed. We had refunded the extra night as a goodwill gesture and will use the oversight as a training opportunity for our team
Sara T***, Corporate Liaison, MrMarriott’s Office of Consumer Affairs

Hotel general manager emailed *** *** *** with his response:
Good Evening *** ***,
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MrMarriott has asked me to respond on his behalf to your Revdex.com complaint
After speaking with staff members of the hotel, they do not feel comfortable with having you return as a customer based on your past behavior. You were given an final warning on your behavior and continued to make staff members uncomfortable with your picture taking, phone calls and emotional outbursts. I am unwilling and feel it is my responsibility to provide a safe and secure workplace for my staff members and the guest staying in the *** *** Airport Marriott, so unfortunately, you will not be invited back. I thank you for your loyalty to Marriott and wish you the best.
Please let me know if you have any further questions
Chuck O’***
General Manager
*** *** Airport Marriott

I had a gas insert placed by these contractors Their name was given to me as the contractor to install my new gas insert from Hearthworks in North Reading, MA Two men came to my house and worked very hard to get the insert in place The plumber and electrician were at the house at the same time so they could coordinate the install Sun Ray contractors, Bill and Jason were dirty, coming in and out of the house, screws were left in garage stall on floor, and now I am left with a warped frame around the insert And today the fire place (one week later) will not ignite I will now need to completely take this fire place insert myself apart and work the trouble shooting
Apparently the owner, Jason T***, does not take any responsibility as a contractor He was defensive, rude and definitely not customer oriented when I called to make an appointment to adjust the insert and toubleshoot the problems with us The owner was not interested in returning to support and discuss any problems with the installation He made it clear that it was a done deal When I told him he will need to speak to my husband with his explanations, he told me not to call again
Okay? This is how you treat customers Not well educated on customer service The price of the install was set by Hearthworks Fireplaces and the check was pending the same day within an hour of leaving the house Well, I suggest that any customer wanting a quality installation or project within their home, do not, DO NOT, hire this company They don't have a clue about how to work the public And believe me, Hearthworks Fireplaces with be aware NOT to recommend them to anyone else

General Manager *** *** telephoned the guest to apologize. *** accepted the apology and agreed to telephone the GM the next time he is in the area
- *** ***, Corporate Liaison, MrMarriott's Office of Consumer Affairs

The situation in occurred when the guest departed the hotel after 12:PM and was charged for an additional night
yes"> The hotel’s assistant manager refunded the extra night’s charge as a courtesy. The hotel has no record of an offer for a complimentary night. When such an offer is made, a certificate is mailed to the recipient and the offer is only valid for one year from the date of issue
Before the guest checked in on February 6, 2015, she called the hotel to ask about the complimentary night. She was told the hotel could not offer her complimentary accommodations without documentation of the offer. She still chose to stay at the hotel and was charged accordingly
We have emailed the guest to explain that while we are unable to offer a refund, we are sorry for her frustration and have added 10,Marriott Rewards points to her account, sufficient for a complimentary night at any category two hotel such as the Atlanta Airport West Courtyard. She responded that she is unhappy with our response and plans to take the hotel to small claims court
- Sara T***, Corporate Liaison, MrMarriott’s Office of Consumer Affairs

To whom it may concern,
I called and spoke with *** ***. Per Leslie B***, GM. The hotel will be resunding her stayIn addition, 11,Marriott Rewards points were placed in her account as a goodwill gesture. *** *** indicated that she felt that was an acceptable resolution
Thank you,
Candice C***, Corporate Liaison, MarMarriott's office

Copy of email sent to guest as follows:
From:
**o-fareast-> ***, *** Sent: Wednesday, May 28, 10:AMTo: '***'Subject: Marriott Response
May 28,
*** ***
Via email: ***
Dear ***:
Thank you for taking the time to contact the Revdex.com about your experience at the *** Courtyard. Your comments are very important to us and I appreciate the opportunity to address this issue on behalf of the hotel and Marriott International. I regret I have been unable to contact you via telephone
I can certainly understand your frustration with the hotel’s decision not to extend the government rate on your reservation for arrival on April 28, for four nights. Our records indicate the reservation was reserved on April 3, and at that time the government rate was no longer available. Your co-worker’s reservation for the same week was indeed confirmed for the government rate, but his reservation was made in February when the government rate was still available. Please accept my sincere apologies for the disappointment that has resulted from this situation
As a result of your email to Customer Care, along with a request the hotel received from a representative with *** *** ***, General Manager *** *** agreed to honor the $rate. The rate difference of $was credited to your folio on May 8, 2014. At the same time, the hotel learned from the Texas Comptroller’s office that the hotel should have been collecting occupancy taxes. Consequently, the attached folio also shows the occupancy taxes which were added back in, in the amount of $88.40. The result was a net credit to your *** in the amount of $295.76. *** sent an email of explanation to you at *** along with a copy of the adjustment on the same date. As it does not appear you received the email, I have copied it below.
***, should you have any questions or need assistance in any way, please do not hesitate to contact me. I can be reached via telephone at ###-###-#### between 8:AM and 4:PM Eastern Time, Monday through Friday or anytime via email. Thank you again for your comments
Sincerely,
*** ***
*** ***
Corporate Liaison
MrMarriott's Office
>Good Afternoon ***,>>After further review of the requested refund, I have decided to credit you in the amount of $for your stay on April 28th - May 2nd. This rebate is the difference between the $you were charged and the $government rate you requested for all daysThe rebate folio is attached to this email for your records. >>I would like to take this time to clarify a future booking we have for you so this does not become an issue in the future. As of right now, we have you reserved from May - May at a $rate for a king bedroom. Unfortunately at this time, we do not have the government rate available for this date, so if you do decide to keep the reservation you will be charged for the full amount of $+ tax. >>Also, it came to our attention through the Texas Comptroller's office that your organization is not directly state or hotel tax exempt. It was explained to us that the Comptroller gives your company a tax credit based on taxes paid throughout the year, but we are not supposed to back out the taxes from your folios. You will notice that the original taxes on the folio attachment for this stay has been added back in, and after the rate adjustment some of the taxes were credit back due to the difference in the rate paid. >>I hope this makes sense. If you have any additional questions or concerns, please do not hesitate to contact me by any means listed below. We appreciate your business and look forward to wor*** with you in the future. >>Best Regards,>>*** *** l General Manager l Courtyard ***>>TMI Hospitality>*** * *** *** * ***, TX ***>>Tel ###-###-#### l fax ###-###-####>>Email: ***.***
Marriott Confidential and Proprietary
This communication contains information from Marriott International, Incthat may be confidentialExcept for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using itIf you have received this communication in error, please immediately delete it and all copies, and promptly notify the senderNothing in this communication is intended to operate as an electronic signature under applicable law

I received a response from Marriott on 11/19/and was told I had days to reply. I thought days were counted as business days. Over Thanksgivings I had several out of town visitors so I did not respond sooner. Marriott did not addressed by complaint. My complaint is that Marriott told me one amount when I made my reservation and a different amount when I checked out of the Marriott. The response provided by Marriott on 11/19/is the same amount I was quoted at the time of my reservation - I am not disputing that Marriott told me that amount at the time of my reservation. But this is not the amount I was told at the time of check out. I went to the front desk to check out and the clerk verbally told me that my points covered the room. I received a final email statement from Marriott and it does not show any dollar amount charged to my credit card. The final statement agrees with the clerks verbal statement. Copy of the email is included. I would think the final amount at check out would take precedence over a quote at the time of reservation. *** ***

From: ***, *** Sent: Tuesday, July 15, 11:AMTo: ***Subject: Your stay in *** GAGood Afternoon *** ***!I left you a message a few weeks ago in regards to your past stay at
the Courtyard *** MidtownAgain, please let me apologize for the inconvenience you experiencedThe fact that you won a complimentary stay with us should be a positive experience, not a negative one as it has been for youAs per my voicemail, your credit card was not charged with us, just authorized for your stayMost credit card companies release this hold 3-business days after you check outAccording to your recent statements, your bank has said it will take daysI’m more than happy to conference call with your bank to see how we can work together to release those funds soonerPlease feel free to contact me at your earliest convenience so we can get this matter taken care ofYou can also reach me via cell at ###-###-####Thanks and have a wonderful day!*** ***General ManagerCourtyard *** Midtown*** *** *** GA ***###-###-#######-###-#### faxwww.marriott.com/***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Besides the clerk stating that my points covered the two night stay at the hotel, I received a final statement in an email which also did not show any charges to my credit card. I copied the email and pasted it in a word document which I have included. I do not agree that a hotel should be allowed to charge a person's credit card without informing the person.
Regards,
*** ***

From: M***, Stacey Sent: Thursday, November 13, 3:PMTo: ***Subject: Your stay at the Marriott Courtyard Hotel 09/13-09/15/14Good Afternoon *** ***,Thank you for taking the time to
contact us regarding your stay on 09/13-09/15/I have reviewed the information from your reservation and Marriott Rewards accountThe reservation was booked on September 3rd using a Marriott Rewards certificate for the first night and a senior discount rate for the second night of $plus taxesI contacted Marriott RewardsThey stated your Marriott Rewards account has 24,(This would be after taking away the 1,points that were earned on your stay with us for the $rate)In order to have a certificate processed to cover the second night, 35,Marriott Rewards are needed (our hotel is a category 7)Unfortunately, you rewards account does not have enough points for a certificateYou do have the option of purchasing more points to make up the differenceMarriott Reward points can be ordered in increments of This will allow us to order the one night certificate for your second night stayMarriott Rewards stated that the purchase price for the additional 11,points would be $If you would like to contact Marriott Rewards and purchase the additional points, we could then generate a certificateI can rebate your credit card for the second night of your stay and process the certificate to cover the second night.Please let me know if you purchase the rewards points and I can contact Marriott Rewards and order a certificate on your behalfMarriott Rewards can be contacted at ###-###-####.Stacey M***Assistant General ManagerSanta Barbara/Goleta Courtyard by Marriott *** *** **Goleta, CA ***Phone: ###-###-####Explore Our Hotel: Santa Barbara/Goleta Courtyard by Marriott

I have more photosIt's more information is needed new please let me know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

ThievesOverpriced International Health Certificate$200??? $206???
Just for the Certificate, visit and vaccines extraRecent quotes are $tops for the HC with $visit and $for all includedThey were not amenable to a remuneration for meDon't make my mistakeGo elsewhere!!!

I don't have a problem so much with the Hospital overall as I do with one particular 'doctor' that is employed at this facilityMy cat began to lose weight and became very lethargic, so we brought him in on Oct2nd We had extensive blood work drawn up at the suggestion of 'doctor' A*** She called us at home later that afternoon and read us (on speaker phone) the results of his blood work One by one, down the list she read off the results, noting that some levels were elevated, but "nothing of concern" Just "slight elevations" She suggested we come back for x-rays, which we did...the same day She found nothing on the x-rays and suggested the next step would be an ultrasound, told us the [outrageous] cost of $and left it to us! Since she 'found nothing of concern', we opted to not have the ultrasound We took our boy home and kept an eye on himThe weekend of Oct13-14, our sweet boy took at turn for the WORST He stopped eating and could barely move By the evening of the 14th, we decided to have another veterinarian look at his blood work and x-rays I contacted OPVMC and requested that they fax his records to the other doctor The morning of Monday Oct15th, the second veterinarian contacted me and indicated that his Liver enzymes were extremely high and that he needed medication "IMMEDIATELY" I am not joking This was the very SAME blood work that A*** at OPVMC took on Oct2nd, NOT new blood work! This second veterinarian did NOT examine our boy....she merely looked at his records and told us he needed attentionThis second veterinarian advised that there were only TWO veterinarians in this area that had the in-depth ultrasound machine needed to look at his organs; *** in Cheektowaga, and unfortunately....OPVMC As we were extremely vexed that OPVMC DROPPED THE BALL on our sweet boy's blood work, we decided that we would go with *** That same day, I drove to ***'s office with my boy with the hopes of an emergency ultrasound, but it is by appointment only We scheduled his ultrasound for that Thursday (the 18th) While we were there, he was seen by Emergency Vet Services, which is in the same building as *** They gave him some food (it was the last meal he would eat), gave him antibiotics, gave him an appetite stimulant, injected a water sac-type of thing to keep him hydrated, and sent us on our way....with the hopes that he would make it till ThursdayUnfortunately, the next day (Tuesday), our sweet little creature took a turn for the worse He had not eaten in over hours and was lifeless We had no choice but to take him to OPVMC....for an emergency ultrasound, as we knew he would not make it till Thursday It was the second worst day of our lives I had requested that anyone BUT A*** see him, and a wonderful doctor (DrB***) examined our boy Unfortunately, it was too late He had turned yellow Anyone whose had a cat knows that if they turn yellow, they will die....unless you have a few thousand dollars you can spend on hospitalization, feeding tubes, surgery, etc And even that was still no guarantee that our boy would make it We decided to have him put down....but NOT at that facility We took our angel home and spent our last night with himSweet Miles died Wednesday, October 17th....with all of us there to comfort him and watch him leave this life and enter the next one The worst day of our lives! LiterallyIT MUST BE NOTED that I inquired, and DrB*** indeed acknowledged, that had A*** stressed the elevated levels in his blood work, and further stressed that an ultrasound should have been done when we initially brought him in, and if they could have put him on liver medication sooner, he could have been savedYes, we are bitter We are mad He died two days ago and I feel an extremely strong need to share this experience.....especially if it saves even just one precious animal In our opinions, that person has no business whatsoever in analyzing blood work or diagnosing treatment Be aware if you go there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
My choice is to have $check sent to meMy husband' s overcharge was resolvedMine was notThe $check needs to be made out to me so I can get it credited to my credit cardI will let the credit card company know
Regards,
*** ***

This is the emailed response that was sent to the guest addressing her concerns on 04/15/2014, by General Manager, *** ***:
10pt">From: ***, *** Sent: Tuesday, April 15, 2:PMTo: ***Subject: Towing Bill
Dear ***,
I received your letter and am very sorry that your car was towed from the parking garage that belongs to the building across the parking lot from our hotel. In the years I have run this hotel, a guest has never mistakenly parked their car in the garage at the *** *** Condominiums. I am not even sure how you got into their gate and then back into the building since it is all very secure
Unfortunately we cannot take responsibility for the towing bill. I know *** took the time and told you where to park, as our entire front desk associates do. They always explain to take a right at the end of the building and the garage is on the right and well labeled as “Courtyard Hotel Parking” and that the garage is directly under the hotel. If you feel *** *** did not have adequate signage that their garage is for tenants of *** *** only, then you would need to take that up with them. It was *** *** that towed your car, not Marriott
As said, in years no one has ever made the mistake you did. Would a hotel design its underground parking under an apartment building that is across the parking lot from the hotel with no access to the hotel from it? If it was not clear where to park, you should have asked again for further direction.
I’m very sorry that this happened, but it is at no fault of Marriott’s
Sincerely,
*** ***
*** ***| General Manager| Courtyard by Marriott|*** ***Hotel: ###-###-####| ***.***