Courtyard Gardens Assisted Living Residences

We acknowledge the facts of the matter as stated by the complainantThis resulted not from objecting to or ignoring the complainant's request for a refund but rather a flaw in the procedures given to us by our merchant account provider as to the process to follow to generate a refundEach time
the complainant called, a clerk would verify that no refund had been process and proceed to initiate a refundThe system would respond with a message that the request was received and submittedRegrettably this did not result in the reversal of the transactionThis process continued several times over the next four months before it was bumped up to ** ***'s attention** *** immediately contacted the merchant account provider and demanded a swift resolution** *** received confirmation from the merchant account provider that the refund has been processed as of 10:am of 6/*/An email was sent notifying the complainant of suchWe understand that this reflects badly on us we have put procedures in place so that this does not happen again

Revdex.com:At this time, I have not been contacted by Hadiiya Barbel Collection regarding complaint ID [redacted].Sincerely,
[redacted]