Courtyard Marriot

Hi ***,We are unclear of why you sent a complaint to the Revdex.comCustomer service is very important to us and we have tried to satisfy every one of your complaints to usWithout questioning your comments, we have gone over and beyond to try to make you a happy customerWe have sent you new products free of charge and we have offered to send someone out to look at your cabinets.There are many factors that can affect bleed through and spotting.? Each of our products specifically say that they should be applied over a clean, dry surfaceThey also specifically say that you should test our products in a inconspicuous area to ensure desired resultThere is no way for us to accurately determine the cause of your problem without seeing your cabinetsWe sell thousands of products weekly and your complaints are the first.We responded just this past Friday to your latest complaint and asked you to send us your contact information and address as well as a convenient time, that we would be having someone come out to look at your cabinetsWe explained that he was on vacation and would be available after today, August 31.We are confused as to why you state that we are not in contact with you? We are just waiting for you to contact us with a date & time to have someone come to you- As we stated last Friday, August in our email to you.At this point we are unclear if we will be able to satisfy you, but we are still willing to honor our offer of having someone come out to you to look at your cabinetsPlease let us know if this is something that you are still interested inYou can contact us anytime during our business hours of Monday - Friday 8:00am to 5:00pm at [redacted] or contact us through email at [redacted] Sincerely, [redacted] ***

I am rejecting this response because: I would very much like someone to come out to see our cabinets as you said you would many weeks ago. However, since this was discussed, I have had none of my phone calls or emails returned. I did not get the email you spoke of or any others. I have left my phone number and email address with you many times therefore it upsets me that you claim not to have my contact information. Moreover, we did apply the products to a clean and dry surface and did do a sample test. The problem did not occur right away but only after a few days. Please call the number below to set up a time come resolve the problem. We are available any weekday after 5 and all day Friday through Sunday[redacted]

Dear Ann,After coming out personally to look at your cabinets we have determined the problem not to be with the paint or products but to be with the preparation prior to applying the productsWe have determined that the cabinets were not properly cleaned prior to paintingThere were many areas of grease and residual oils on the cabinets that came through(especially over the cook top) We also discovered a few areas that were lighter where the clear sealer top coat was missedWe recommend to seal all the areas where the grease & oils are coming through with a pigment shellac called Bin, available at Warehouse Paints there in AuburnOnce that has dried, reapply the paintOnce the paint is dry, reapply the clear top coat making sure to get full coverage over the paint to seal and protect.Sincerely,*** ***

Hi ***,Thank you for providing your information and availabilityWe will forward it to ***, who will be calling you to arrange a time to come and look at your cabinets.Sincerely,***

I look forward to hearing from you. We are available for you to see our cabinets M-Th after or anytime F-Sun, You could also try calling my cell ***

I am rejecting this response because:The cabinets were cleaned exactly as instructed plus not all the problems are stains bleeding from underneathMany of the stains are from anything, including water, touching the cabinets. We were told by you that you had a bad batch of finish and even after we re-finished with the product we were sent, the problem continues. We need the cabinets re-done by a professional or replaced. We do not have the money or time to do this ourselves

Hi ***,We are unclear of why you sent a complaint to the Revdex.comCustomer service is very important to us and we have tried to satisfy every one of your complaints to usWithout questioning your comments, we have gone over and beyond to try to make you a happy customerWe have sent you new products
free of charge and we have offered to send someone out to look at your cabinets.There are many factors that can affect bleed through and spotting.? Each of our products specifically say that they should be applied over a clean, dry surfaceThey also specifically say that you should test our products in a inconspicuous area to ensure desired resultThere is no way for us to accurately determine the cause of your problem without seeing your cabinetsWe sell thousands of products weekly and your complaints are the first.We responded just this past Friday to your latest complaint and asked you to send us your contact information and address as well as a convenient time, that we would be having someone come out to look at your cabinetsWe explained that he was on vacation and would be available after today, August 31.We are confused as to why you state that we are not in contact with you? We are just waiting for you to contact us with a date & time to have someone come to you- As we stated last Friday, August in our email to you.At this point we are unclear if we will be able to satisfy you, but we are still willing to honor our offer of having someone come out to you to look at your cabinetsPlease let us know if this is something that you are still interested inYou can contact us anytime during our business hours of Monday - Friday 8:00am to 5:00pm at *** or contact us through email at ***Sincerely,*** ***

I am rejecting this response because: I would very much like someone to come out to see our cabinets as you said you would many weeks ago.? However, since this was discussed, I have had none of my phone calls or emails returned.? I did not get the email you spoke of or any others.? I have left my phone number and email address with you many times? therefore? it upsets me that you claim not to have my contact information.? Moreover, we did apply the products to a clean and dry surface and did do a sample test.? The problem did not? occur right? away but only after a few days.? Please call the number below to set up a time come resolve the problem.? We are available any weekday after 5? and? all day Friday through Sunday.*** *** *** ***
***

I have pulled up Mr. [redacted] reservation and I do show he paid cash upon check out. Upon check in his card was authorized for the one nights room and tax. When he checked out we did release his funds from our end. After that point it is up to the issuing credit card company to put the funds back on...

the card. We did recieve a complaint about this issue from coporate office and I did personally try to reach out to Mr. [redacted]. He did not answer the phone and I did leave a message. He needs to talk to his bank or card issuer we no longer have any hold on his card. Most bank issued cards take 2 to 5 days to release the funds however if he used a prepaid card I have seen those take upto 30 days for the money to go back, at this point it is his bank holding the funds, not the hotel.

Review: I stayed one night at The Park Inn by Radisson,[redacted]###-###-####, checking in on 02/26/15 for which I used my Visa card to secure the room. I checked out on 02/27/15 and paid cash for the 1 night stay in the amount of $80.44. Now, one month later, my debit card still shows a pending debit to Radisson for $101.44 for the room. Two calls to the hotel front desk and several calls to the many corporate phone numbers listed on the internet, and several voicemails for Radisson have gone unheeded. The is the second time this year that either my wife or I have used our credit card to secure the room and have paid cash on arrival or check out, as demanded by the hotel, and have paid cash. Only to have it continued to be billed to our card after we have paid cash. Yes, I have both credit/debit card statements and the receipt showing I paid cash. It is my belief that due to lack of oversight, that these large, lodging corporations are holding on to these funds to accrue the daily funds compounding interest.Desired Settlement: See above. 101.44 compounded daily at 3.25% for 30 day equals a profit of $163.34 or 161.02%!!!!!!!!!What a rip off to the California Consumer!!!!!

Business

Response:

I have pulled up Mr. [redacted] reservation and I do show he paid cash upon check out. Upon check in his card was authorized for the one nights room and tax. When he checked out we did release his funds from our end. After that point it is up to the issuing credit card company to put the funds back on the card. We did recieve a complaint about this issue from coporate office and I did personally try to reach out to Mr. [redacted]. He did not answer the phone and I did leave a message. He needs to talk to his bank or card issuer we no longer have any hold on his card. Most bank issued cards take 2 to 5 days to release the funds however if he used a prepaid card I have seen those take upto 30 days for the money to go back, at this point it is his bank holding the funds, not the hotel.